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Avis sur Twin Lakes Hotel

3.5 out of 5
Twin Lakes Hotel
Tagaytay-Nasugbu Highway, Laurel, Laurel, Cavite

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 28 avis sur 60." "
Note des voyageurs de 8 (Bien), d’après 17 avis sur 60." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 60." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 60." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 60." "

8,4/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Adea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

8/10 Bien

Femia

Séjour de 1 nuit en janvier 2024

8/10 Bien

Shirley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At first it was a bit of a struggle…we had no internet connection, food in service took a bery long time and was cold when it got there but how they corrected the situation was very professional and well handled. The breakfast was great and their food was really good. The facilites was very nice once they moved our room, tge view is spectacular. I totally recommend.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Mary Jo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Evangeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kevin

Beautiful area with amazing views. Great service.
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Gladiola

Les points faibles : Personnel et service
We are not satisfied.. 1. Pls improve your food at the cafe 2. The temp in the bathroom are so hard to control.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The spectacular view of the volcano and the lake right across your room’s balcony. Excellent staff, very courteous and hospitable. Great amenities and heated pool, enjoyed night swimming. Stay was very relaxing. Highly recommended.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Noel

Séjour de 1 nuit en mai 2023

10/10 Excellent

Josephine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
peaceful. relaxing.panoramic view of the surrounding
Séjour de 2 nuits en février 2023

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good potential
I like the restaurant and the views. There were a lot of missed opportunities to make this into a great hotel experience. The gym is like a fish bowl people are taking pictures and walking in and out. The room was okay no frills. The air conditioning was on full blast cold for an already cool area. Their store is lacking. There can be tours or experiences taking place here but there is not much. And the sauna, steam room, and hot tub were all not working.
Séjour de 3 nuits en décembre 2022

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff was nice and attentive. The hotel and surroundings are beautiful. They have a small outlet mall at the top of the hill. There are also plenty of places to eat close by. The hotel also providee shuttles every hour to the outlet mall.

6/10 Satisfaisant

Timothy

Séjour de 1 nuit en octobre 2022

10/10 Excellent

Giovanna Michaela Mariet

Séjour de 1 nuit en mars 2022

10/10 Excellent

Charisse Jen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spaceous. The food at the cafe was great. The best amenity was the heated pool. Next was the vineyard. The convenience of being nearby restaurants is awesome.
Séjour de 2 nuits en mars 2022

10/10 Excellent

Stephanie Marie

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mars 2022

10/10 Excellent

Susan

Séjour de 1 nuit en décembre 2021

8/10 Bien

Gaspar Jr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location w marvelous view, clean room and very good service.
Séjour de 1 nuit en novembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Long waits to check in
Check-in was chaotic. Published check-in time is 3pm, we got there at 3:30 and yet we still had to wait another hour to be checked in. There were probably 20 other guests crammed together waiting to be checked in and they took more than 5mins each. They said the rooms weren't ready yet but they published that they have a 24hr gap in between guests? We've stayed there twice and the check-in process was bad in both cases. Their menu for breakfast/restaurant was good but the food was rather cold? But the place itself is well-maintained and the staff were very attentive. Great location with amazing views. Would still go back, but hopefully they can fix their check-in process and keep their food warm!
Séjour de 2 nuits en octobre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Made me a believer!
The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out. They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience. Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ). I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :) Thank you all and stay safe.
Séjour de 2 nuits en février 2021
Réponse de Denize le 28 févr. 2021
Thank you so much and hope to see you again on your next visit.

10/10 Excellent

ginadee

Séjour de 1 nuit en décembre 2020
Réponse de Denize le 16 janv. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2020
Réponse de Denize le 30 déc. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en octobre 2020
Réponse de Denize le 9 déc. 2020
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel itself is great, clean and well-maintained with phenomenal mountain and lake views. The check-in experience was terrible though. We arrived around 5pm and they told us that the room was still not ready. There were other guests who were also told the same, and many were quite frustrated for having to wait a long time already. On our second day, we asked for the room to be made up and were told that they can only replenish the supplies in the room as health-regulations prevent them from cleaning the rooms mid-stay. When we returned 3 hours later, they still have not replenished the supplies so we've had to call again and wait for another hour. We had a set breakfast on Sunday and a buffet on Monday, not sure why they were different. We've had to wait for 30mins for the set breakfast too, despite a rather standard/compressed menu options. We understand that housekeeping and food services could be slower than usual (maybe due to a leaner staff or additional precautions due to the pandemic). I just feel that the delays are way too long and that the staff could do better in managing guest expectations and explaining the situation.
Séjour de 2 nuits en octobre 2020
Réponse de Denize le 9 déc. 2020
Good Day! In behalf of the management team, we would like to express our apology on the matter. We will ask the department in charge for what happened. Your message will help us improve our service and this would be a great help to us. Again, our sincere apology and hope you can still consider us on your future stay. Thank you and have a blessed day!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Room was great however the staff keeps on coming to our room eventhough we didn't called or requested for anything. Kind of disturbing
Séjour de 1 nuit en octobre 2020
Réponse de Denize le 9 déc. 2020
Good Day! In behalf of the management team, we would like to express our apology on the matter. We will ask the department in charge for what happened. Your message will help us improve our service and this would be a great help to us. Again, our sincere apology and hope you can still consider us on your future stay. Thank you and have a blessed day!

10/10 Excellent

MARK KAYVIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Denize le 28 oct. 2020
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Surface-level beauty
It's a beautiful property. Megaworld was able to get a prime lot which gives its occupants a wonderful view. The building was made to look like a castle. On the surface it looks nice but no effort is needed to see that underneath the surface is poor maintenance, upkeep and cleanliness, and service is not good. Walking around the property you'll find beautiful olants but look where the soil is and you'll find a lot of trash....so sad! When you pay for an expensive room here, just think you're paying for exclusivity (and to be away from other Tagaytay tourists) but not for 5-star service and upkeep.
Séjour de 1 nuit en octobre 2020
Réponse de Denize le 24 oct. 2020
Good Day! In behalf of the management team, we would like to express our apology on the matter. We will ask the department in charge for what happened. Your message will help us improve our service and this would be a great help to us. Again, our sincere apology and hope you can still consider us on your future stay. Thank you and have a blessed day!

2/10 Horrible

Roy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Denize le 28 févr. 2021
Thank you so much and hope to see you again on your next visit.

10/10 Excellent

clarence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Denize le 26 févr. 2020
Thank you so much for your review!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ロケーションは最高
部屋から湖が見え気持ちの良い滞在ができた。その上にあるスタバは歩いていけるので、少し違った風景が見れるし、ソニアガーデンも車で近い。バスタブの湯温は低いことや排水が悪いのか水で濡れてるなどが課題。まぁ、東南アジアでは良いあることですが、価格相応です。
Séjour de 1 nuit en janvier 2020
Réponse de Denize le 21 févr. 2020
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Their check in policy of demanding to photocopy the passport of a “foreigner” (would not accept any other government issued IDs i.e. driver’s license) should be reviewed. It is directly an act of racial profiling “foreigners”. Their reason was it is mandated by the DOT which is not true since we just stayed at a high-end resort in Batangas and numerous other 5-star hotels in Manila and they accepted our drivers license as our form of IDs. They were the only one who DEMANDED to photocopy the passport.
Séjour de 1 nuit en décembre 2019
Réponse de Denize le 23 déc. 2019
Good Day! In behalf of the management team, we would like to express our apology on the matter. We will ask the department in charge for what happened. Your message will help us improve our service and this would be a great help to us. Again, our sincere apology and hope you can still consider us on your future stay. Thank you and have a blessed day!

4/10 Médiocre

Marie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love the view & their heated pool. We were disappointed with the welcome drinks that's not very welcoming; it's either you have it or not. It was a chilly pineapple/cucumber juice on a chilly day.we asked if we can have hot simple coffee instead & they said they don't have it even if we can see that there's a full coffee machine in front of us. Breakfast is terrible.it doesn't suit foreign guests. Bath area is leaking. Chefs using their celfone while on duty and in front of guests. TV channels are limited & is not appropriate for kids. Overall, the rate were given is over priced for the kind of service & the disappointing stay we had.
Séjour de 1 nuit en décembre 2019
Réponse de Denize le 9 déc. 2019
Dear Ms. Marie, Good Day! In behalf of the management team, we would like to express our apology on the matter. We will ask the department in charge for what happened. Your message will help us improve our service and this would be a great help to us. Again, our sincere apology and hope you can still consider us on your future stay. Thank you and have a blessed day!

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friends wedding
It was a nice hotel, I would say one of the best in Tagaytay
Séjour de 1 nuit en décembre 2019
Réponse de Denize le 7 déc. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view and the staff. But thr bathroom fixtures need upgrading.
Séjour de 1 nuit en novembre 2019
Réponse de Denize le 3 déc. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you.

8/10 Bien

Lali

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While over all its a nice place, certain area like the hall way needs some refurbishing.
Séjour de 1 nuit en novembre 2019
Réponse de Denize le 3 déc. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Is it a new hotel?
We waited 1hr for the room. Breakfast is terrible, by 8:45am, nothing left. The room is full of water leaks. It looks like a very old hotel
Séjour de 1 nuit en octobre 2019
Réponse de Denize le 7 oct. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2019
Réponse de Denize le 7 oct. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Beautiful view from our balcony, very relaxing, the room is big Enough for 4 of us clean.we hate that there is no service to anywhere else, so we were pretty much stuck in the hotel, no excursions offered, only ride up to the restaurant on the main road. The free breakfast is excellent don’t bother with anything else, we tried to eat dinner, the soup was lukewarm,the food were very ordinary and cold so very disappointing! As you walk the hallway to your room, there’s construction and chemical smell along the way! The game room you have to pay to play billiard! We wont be back for sure!
Séjour de 2 nuits en septembre 2019
Réponse de Denize le 4 oct. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Twin Lakes Hotel stay
We had an amazing stay AC is nice room is new ambiance is beautiful my only things is the hallway some carpets are not yet fixed like if very new under construction feels
Séjour de 1 nuit en septembre 2019
Réponse de Denize le 4 oct. 2019
Thank you so much for your comment, we really appreciate it and we will improve on those concerns areas.

10/10 Excellent

Pia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mini celebration 🌟
Very nice and the place is superb for couples and family❤️
Séjour de 2 nuits en septembre 2019
Réponse de Denize le 26 sept. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Denize le 26 sept. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

6/10 Satisfaisant

panochada

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Check-in was a breeze, but check-out you’ll have to wait because the housekeeper will check the room. Most hotels that I've been to would just ask you of any consumption from the minibar. Blessing in disguise though that the housekeeper saw my son’s earphones and handed them over. Grateful for that. My big disappointment was cleanliness. The mirror in the elevator has a lot of fingerprints. Our bathroom smelled bad. You can see the watermarks on the shower glass walls. The bathtub has dusts. One of the drinking cups is dirty too. There are some parts of the room where I have seen dusts. My allergy in fact was triggered. The curtain has stain. The sofa in the balcony has shoe mark. The floor looked like it needed to be mopped. Overall it didn't meet my expectation for a brand new hotel. I have the impression that the opening was rushed.
Séjour de 1 nuit en juillet 2019
Réponse de joie le 23 juil. 2019
Good day! Thank you so much on your feedback, this will be a great help to us to improve our service and hope to see you again on your next visit. Again, thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The place is great, unfortunately, it is still lacking in terms of service. We were there at around 1pm but we were able to check in past 2pm already. Approached the bar for the welcome drinks, waiter not so approachable. During check out, we waited for 40 minutes because we were told that they will just inform us as it might take some time since other customers also checked out at the same time. After 40 minutes, with no one approaching us and seeing that there are no more customers except us, I went to the front desk to ask if we're cleared already. She looked stunned and asked if we consumed anything. I was about to ask if she forgot that we exist but decided not to. Wanted to come back because of the excellent view, room (except the small shower area) and pool; here's hoping that they can improve their service (in fairness, their security personnel, porters/concierge and especially the staff at Twin Lakes Cafe were very friendly and accommodating.
Séjour de 1 nuit en juin 2019
Réponse de joie le 4 juil. 2019
Thank you so much for your comment, we really appreciate it and we will improve on those concerns areas.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like this hotel because it is new, clean and the staff are very accomodating and professional.
Séjour de 1 nuit en mai 2019
Réponse de joie le 7 juin 2019
Thank you so much

10/10 Excellent

Monabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de joie le 29 mai 2019
thank you

4/10 Médiocre

Voyageur vérifié

Séjour de 2 nuits en mai 2019
Réponse de joie le 22 mai 2019
thank you

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
impeccable
fantastic
Séjour de 1 nuit en avril 2019
Réponse de joie le 29 avr. 2019
Thank you

10/10 Excellent

RJ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super love our room and the heated pool, though the access to the pool from our room is quite a hassle, you still need to walk across the lobby! But its acceptable at this time since the hotel is still on its soft opening and that some areas are still need to be completed. We're gonna check in again next month. 😊
Séjour de 1 nuit en avril 2019
Réponse de joie le 24 avr. 2019
Thank you so much

10/10 Excellent

EDGAR, Los Angeles, Ca.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is very peacefull and relaxing. You could stay all day long looking at the Taal Volcano from your balcony. Very relaxing place to stay at.
Séjour de 2 nuits en mars 2019
Réponse de Joie le 25 mars 2019
Thank you so much!