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Avis sur DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 448 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1006." "

8,6/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jacques

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
The room is ok, except for one important detail : my son found a used condom under his bed !!!
Séjour de 1 nuit en septembre 2023
Réponse de Kristine L le 6 sept. 2023
Good evening Jacques. I sincerely apologize your stay was not seamless due to the opportunity you mentioned. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I hope we can do business again and if so I would like for you to think of me as your personal contact at the hotel if you need anything at all.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé, proche de I95. Personnel courtois et professionnel. Le service rendu par le restaurant dans l’hotel excellent. Seul inconvénient, chambre situé autour du grand salon et salle à mangé de l’hotel. Nous avons été réveillé par la vaisselle du déjeuné des clients.
Réponse de nlyn le 26 août 2023
Daniel,I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future

8/10 Bien

francine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrivés très tard et partis tôt, nous avons trouvé l’hôtel bien adéquat pour notre repas entre 2 grandes étapes de voiture
Séjour de 1 nuit en mai 2023
Réponse de NLYN le 6 juin 2023
Francine-Thank you for being a Hilton Honors member and for taking a moment to share your experience. I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future!

10/10 Excellent

Normand

Séjour de 1 nuit en décembre 2022

10/10 Excellent

Jacques, LaSalle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un bel endroit sécuritaire avec un accueil chaleureux. Très propre !
Séjour de 1 nuit en février 2022
Réponse de General Manager le 9 févr. 2022
Jacques, thank you for your review of your stay at DoubleTree Laurel. We are so happy to hear our staff was warm and welcoming. We hope to welcome you back soon for another stay! Warm Regards, General Manager

10/10 Excellent

pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 20 févr. 2017
Pascal, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Laurel. Regards, General Manager

8/10 Bien

Oumar

Les points forts : Propreté, personnel et service, équipements
Easy access quiet
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ilia

Les points forts : Infrastructures et conditions de l’hébergement
The cookies were a great bonus. Clean room, terrific shower
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Gbohunmi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was loud noise next door to my room most of the night (Friday 5/17).
Séjour de 2 nuits en mai 2024
Réponse de Manager le 20 mai 2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms

2/10 Horrible

Ismail

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms

4/10 Médiocre

Karmen

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms

6/10 Satisfaisant

Victor

Séjour de 1 nuit en mai 2024
Réponse de Manager le 26 mai 2024
Dear Victor,We appreciate you taking the time to share your feedback on your recent stay. While we're glad to hear that your overall experience was pleasant, we strive for perfection in every aspect of our guests' visits. If we fell short of this standard during your stay, we sincerely apologize. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations on your next visit. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to provide you with the exceptional experience we aim to deliver.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Portia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The toilet had trouble flushing.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 10 mai 2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Ernest, FORT WORTH

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Last minute stay was just what we needed, very quiet and safe location, highly recommend
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Derrick

Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 mai 2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms

8/10 Bien

Sean

Voyage en couple
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpia y acogedora
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Daniel

Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Carolin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Look and feel good!
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Qingxin, Syosset

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
就是一家正常的快捷酒店，没有更好也没有更坏。
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Genny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine, thanks..
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 Satisfaisant

victor, lewisville

Voyage en famille
Just an average place with fairly friendly staff
Séjour de 4 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Oluwakemi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Na
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Rene

Séjour de 2 nuits en mars 2024
Réponse de Director of Rooms le 16 avr. 2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Jorge Luis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we received excellent service
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 26 mars 2024
Thank you

10/10 Excellent

Geno, Olney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great checkin
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 18 mars 2024
Great-Many thanks!

10/10 Excellent

Alison, Berea

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 18 mars 2024
Great-Many thanks!

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mars 2024
Réponse de Manager le 11 mars 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 Horrible

MICHAEL

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst stay ever. Will not be going back there
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 mars 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Liza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Dorian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was always pleasant and upbeat!!!
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

henry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The bed was really comfortable. I had a great nights sleep .
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Carolina

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

YENECk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

tavin

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Manager le 18 févr. 2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good service and it was pretty late
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 Horrible

MD AL AMIN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t like their customer service
Séjour de 2 nuits en février 2024
Réponse de Manager le 18 févr. 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

horace

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel for a decent price. Location was not the best.
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

6/10 Satisfaisant

MW

Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Paris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
Séjour de 2 nuits en février 2024
Réponse de Manager le 12 févr. 2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Elena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were nice but can you a little extra TLC
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

8/10 Bien

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stay with no complaints!
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 févr. 2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

yuhang

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 5 févr. 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

2/10 Horrible

Alonzo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You do not care why
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 5 févr. 2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was convenient. Just off Rt. 95.
Séjour de 1 nuit en janvier 2024
Réponse de NLyn le 30 janv. 2024
Thank you-

10/10 Excellent

Georgette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 Bien

Teree'

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms