Our recent stay at Hotel zum Halbmond was a disappointment from the moment we walked through the door. Despite confirming twice that dogs were welcomeâboth over the phone and as advertised on their websiteâwe were met with immediate hostility upon arrival. The staff memberâs first words were, âI canât have this dog here,â followed by a lengthy lecture on all the potential problems our dog might cause. It was clear that our dog was not as welcome as we had been led to believe.
When we suggested canceling our stay and receiving a refund, the staff member hesitated, clearly more concerned about losing our payment than providing good service. Reluctantly, he showed us to our room, continuing to complain and reiterate his earlier concerns. His attitude was anything but welcoming, and it was clear that hospitality was not his strong suit.
To make matters worse, the hotel itself was far from what we expected. The entrance area looked like a construction site, messy and uninvitingânothing like the images shown on their website. We quickly decided that this was not a place we wanted to spend even one night.
Thankfully, Hotel.com website was quick to assist us in securing a refund, and we left without further issue. Unfortunately, we cannot recommend Hotel zum Halbmond to anyone, especially those traveling with pets. Our advice to the hotel: improve your communication, learn what hospitality really means, and perhaps clean up the place a bit while youâre at it.
