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Avis sur Thunderbird Hotel

2.5 out of 5
Thunderbird Hotel
1215 Las Vegas Boulevard South, Las Vegas, NV

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 279 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 113 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 188 avis sur 1003." "

7,4/10

Propreté

7,2/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Points forts: chambre confortable, propre bien entretenu. court intérieur avec sécurité 24 hrs. Piscine immaculée.personnel accueillant et aidant. Points faible: secteur avec beaucoup d’itinérants (mais nous n’avons pas été importuné) , pas de resto proche même celui de l’hôtel est fermé. Petite marche pour le bus vers strip ou vieux Vegas.
Séjour de 2 nuits en mai 2023
Réponse de TB Guest Relations le 25 mai 2023
Thank you for taking the time to give us a review. We appreciate you.

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's been well renovated. One little thing is the sunchairs by the pool are missing some bolts and could be updated. But besides that it's perfect!
Séjour de 1 nuit en avril 2023
Réponse de Front desk Thunderbird le 30 avr. 2023
Thank you for your review.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything for the time I was there during a layover ..loved the easy check in and the staff helped me out
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

ANNA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasure to book at thus hotel, the breakfast was very good
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 24 avr. 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us! We hope to see you again soon and wish you safe travels.

2/10 Horrible

Jesus

Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 24 avr. 2024
Thank you for your feedback, we would like to know more in regards to your experience. Please feel free to contact the property in regards to your stay so that we may research and amend your experience.

8/10 Bien

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was very nice.
Séjour de 4 nuits en avril 2024
Réponse de Front desk Thunderbird le 22 avr. 2024
Thank you for staying with us!

8/10 Bien

Devin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Front desk Thunderbird le 22 avr. 2024
Thank you for staying with us!

6/10 Satisfaisant

Mark

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Liked how the room was.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Thank you for your feedback, we're glad to hear you enjoyed your room during your stay with us. We hope to see you again soon!

2/10 Horrible

Thomas

Sketchy area felt unsafe. Decided to go to another hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Thank you for your feedback, we see that you received a full refund for your cancellation should you have any question or issues with it we ask that you contact your travel agent for more assistance. We apologize that the surrounding businesses were not to your liking.

10/10 Excellent

Abel Huanetl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good thanks
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Thank you for your feedback we're glad to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Horrible

Harold

Les points forts : Propreté
You need security on premise at all times! Multiple people were so loud. I just left the hotel at 1:30am because I couldn’t sleep. It’s a shame too. Because I thought the room looked great with the new flooring and beds. You’re shooting yourself in the foot when you invest in upgraded rooms and you don’t keep the troublemakers in check.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 1 avr. 2024
Thank you for your feedback, Security is present at all times 24 hours. Please note that you must contact the front desk so that we may send security to handle any issues as they patrol the property. This includes any noise complaints or trouble makers. We apologize that this was not to your liking and apologize for any experience that you may have experienced.

10/10 Excellent

Edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome customer service.
Réponse de Guest Relations le 28 mars 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Satisfaisant

Michell

Voyage en groupe
Les points forts : Propreté et personnel et service
Not all rooms are renters renovated and we ended up in an older room where the carpet was really dirty. I would suggest not selling the stay as if all rooms are how they are n the pictures.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 26 mars 2024
Thank you for our review, we would like to know more about your experience. Please feel free to contact the property in regards to your experience so that we may investigate. We apologize for any inconvenience that may have occurred.

10/10 Excellent

Zhiyuan

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 16 avr. 2024
Thank you for your feedback, We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Derrick

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 9 avr. 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Horrible

Julisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Guest Relations le 26 mars 2024
Thank you for your review.

8/10 Bien

Annette

Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 26 mars 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bien

Belle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 26 mars 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bien

Emee Grace

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our 2nd time to stay here! I like that there’s plenty of parking and it’s free, the check in was smooth and easy because the staff were well trained, friendly and accommodating. The room was clean too so we keep on coming back with them. I just hope they’ll have a mini fridge and a microwave in the room.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 12 mars 2024
Thank you for your feedback! We're glad you enjoyed your stay with us! We appreciate your insight as we take all in account to how we may better service our guests in the future. We look forward to seeing you again soon!

6/10 Satisfaisant

Jaqueline

Voyage en couple
Buena
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 7 mars 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

4/10 Médiocre

Carrie

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The door had a 1/2 inch gap when fully closed and rattled all night long with the wind. There were teen’s screaming down the halls all night long. The walls were so thin we could hear every conversation from the room next to us word for word and the lobby is incredibly hard to find. The room was cleaner than I expected and they have renovated the rooms so they look nicer than the outside. But our bed creaked so much I thought it was going to break. The mattress is hard as a rock and the pillows kind of suck. I did not use the pool but it looked clean.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 4 mars 2024
Thank you for your feedback, we apologize for the noise! Should the noise from other guests be too much please feel free to contact the front desk so that we may send security to issue a noise warning. We will be sure to take your feedback in order to make your next stay better. We apologize for any inconvenience you may have experienced.

8/10 Bien

Yulissa

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 26 févr. 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Horrible

Themis

Les points faibles : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de Guest Relations le 26 févr. 2024
Thank you for your feedback, we see that your reservation was a no-show. In order to receive any sort of refund we ask that you contact your travel agent in regards to your booking as the property did not collect any funds from you.

6/10 Satisfaisant

Christoph

Voyage en couple
Even got warned by a lady in a restaurant close by that the area really isnt safe
Séjour de 8 nuits en février 2024
Réponse de Guest Relations le 20 févr. 2024
Thank you for your review, unfortunately we are not able to police incidents that occur outside our property should you have any issues outside of the property we strongly urge you to contact Las Vegas Metro Police Department.

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 20 févr. 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon.

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is surprisingly updated and clean.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 16 févr. 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bien

Felipe

Voyage en famille
Les points forts : Équipements
Sunnyd for $19.00 dollars
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 16 févr. 2024
Thank you for your review, As part of our amenities you will receive a parking pass for your vehicle, 15% off coupons for nearby restaurants, Password to our Wifi, a breakfast refresher and in your room you will get complimentary water bottles. You can also make free nationwide calls and are able to print your itinerary at the front desk, let’s not forget the access to the pool which is open from 9am to 7pm. We apologize that this was not to your liking, amenities are disclosed prior to booking.

8/10 Bien

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es limpio y los cuartos cómodos
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 12 févr. 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bien

Andrew

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 12 févr. 2024
Thank you for your review! we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bien

D. Bruce

Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 26 mars 2024
Thank you for your review.

8/10 Bien

LUIS ALBERTO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Guest Relations le 12 févr. 2024
Thank you for your review, we're happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Graciela

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 12 févr. 2024
Thank you for your stellar review! We're glad to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Horrible

Laterra, Houston

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I just wasn’t pleased with our service
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 24 janv. 2024
Thank you for your review, we're sorry to hear that as stated prior should any delays occur and you require us to hold your reservation please contact your travel agent or the hotel directly so that we may hold your reservation until your arrival.

10/10 Excellent

Britney

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was very nice, love that there’s no carpet!
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 24 janv. 2024
Thank you for your review, we're glad you enjoyed your stay with us and we are happy to hear that you enjoyed your room.

10/10 Excellent

Raul, Antioch

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 24 janv. 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Lamar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 16 janv. 2024
Thank you for your review.

10/10 Excellent

Javier, Santa Ana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 16 janv. 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 16 janv. 2024
Thank you for your review, we would like to know more about your stay, please feel free to contact us with your experience so that we may amend your stay.

4/10 Médiocre

Lina

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for your review.

4/10 Médiocre

keith

Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for your review.

10/10 Excellent

Adolph

Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for your review, we're glad you enjoyed your with us and we hope to see you again soon!

2/10 Horrible

Precious

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No posting
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for your review.

10/10 Excellent

April, Brook park

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Rooms are new and modern! Very clean . I would recommend and definitely stay here again
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 12 févr. 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Horrible

Hipolito

Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations le 16 janv. 2024
Thank you for your review we would like to know more in regards to your stay. Please feel to contact us with your experience so that we may amend your stay.

8/10 Bien

Priscilla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great and helpful.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Satisfaisant

Kerry

Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 19 déc. 2023
Thank you for your review.

2/10 Horrible

michael

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Unsafe, pool closed by state, staff ignores you.
They charge resort fees when pool had been closed for weeks by the state of nevada with no opportunity for even a partialrefund. They ignore attempts to reach out to them. The lock was obviously broken down and hastily "repaired". The neighborhood has obviously addicted people roaming around, small homeless encampment behind the building across the street. I would not leave any valuables in that parking lot or in the rooms. The walgreens right down the street is closing because of mass shoplifting. After paying the resort fees and hidden fees you can get a better on strip hotel for close to the price and be safe. I would not bring a family here or stay if I was a female, it's not safe.
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations le 19 déc. 2023
Thank you for your review, unfortunately as stated to you prior we can not police people that are not on our property or areas that are not part of our property. We apologize that the pool was closed during your stay. As part of our amenities you will receive a parking pass for your vehicle, 15 % off coupons for nearby restaurants, password to our wifi, and in your room you will get complimentary water bottles. You can also make free nationwide calls and print your itinerary at the front desk. We apologize for any inconvenience. Thank you for review.

6/10 Satisfaisant

kyle

Voyage en famille
Les points forts : Propreté
Staff was kind , Lots of noise all night upstairs Than lots of noise out front of room very early in the morning, always wondered what construction company works those kind of hours
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 19 déc. 2023
Thank you for your review, if you are having any issues with noise please feel free to contact the front desk so that we may contact the offending room and send security to issue a noise warning. Thank you again for your review.

6/10 Satisfaisant

Stephan

Voyage en couple
Les points faibles : Propreté
I come her often for the price, location and convenience of the two. The floors are very dirty like they never sweep or mop. The beds are old and often very worn and bumpy. This is a constant when staying here. Some rooms are more upgraded than others but makes not difference on cleanliness.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 19 déc. 2023
Thank you for your review. We appreciate your insight as we take all in account to how we may better service our guests in the future. We apologize any inconvenience