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Avis sur The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 951 avis sur 1573." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1573." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 1573." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1573." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1573." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Samer, Montréal

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peu d’options de restauration
Séjour de 5 nuits en mars 2024
Réponse de Signature Managment le 6 mars 2024
Good afternoon,Thank you for taking the time out of your day on leaving us your review. We appreciate your feedback. Best Regards,Signature Management

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en février 2024
Réponse de The Signature Hotel Managment Team le 24 févr. 2024
On behalf of all of the team members here at The Signature, we would like to thank you for this great review! We are thrilled that you enjoyed your experience!

10/10 Excellent

Marc-André

Séjour de 3 nuits en décembre 2023
Réponse de Signature Managment le 14 déc. 2023
Good evening,Thank you for your high rating! We hope to see you soon again here at the Signature.Best Regards,Signature Managment

2/10 Horrible

Alcide

Séjour de 1 nuit en octobre 2023
Réponse de Signature Managment le 17 nov. 2023
Good evening,Thank you for taking the time out of your day to leave us your review. May we kindly ask what it would take for us to receive a higher rating from you. We're always happy to hear out guest's feedback.Thank you,Signature Managment

10/10 Excellent

Lise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je recommande
Séjour de 7 nuits en septembre 2023
Réponse de The Signature Hotel Managment Team le 10 sept. 2023
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

8/10 Bien

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pas mal
trop long pour récup la chambre.
Séjour de 4 nuits en mai 2023
Réponse de The Signature Management Team le 22 mai 2023
Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again.

10/10 Excellent

Raynald

Séjour de 2 nuits en avril 2023
Réponse de The Signature Team le 20 mai 2023
Good afternoon,Thank you for giving us a 5 out of 5 rating! We hope to see you soon again here at The Signature.Best Regards,The Signature Team

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking gratuit, mais uniquement avec Vallet. Temps interminable pour récupérer la voiture. Plus de 20 minutes
Séjour de 2 nuits en novembre 2022
Réponse de Agustin Acosta le 19 nov. 2022
Thank you for providing this valuable feedback.

10/10 Excellent

Benoit

Séjour de 4 nuits en octobre 2022

6/10 Satisfaisant

benoit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
only one pool open and 2 closed
Séjour de 5 nuits en septembre 2022
Réponse de Agustin Acosta le 1 oct. 2022
Please accept our apologies on the behalf of the entire Signature staff.

10/10 Excellent

ARLETTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER A TOUT POINT DE VUE JE LE RECOMMANDE FORTEME
Séjour de 2 nuits en octobre 2021
Réponse de The Signature at MGM Grand Management Team le 14 oct. 2021
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet part of MGM complex about 5-10 minute indoor walk to gaming floor/Grand lobby. Spacious room with small kitchenette (fridge free to use). Pool at each of 3 towers (in summer) plus access to main pool complex.
Séjour de 3 nuits en avril 2024
Réponse de Signature Managment le 25 avr. 2024
Good morning,Thank you for your feedback and your good rating about our hotel! We hope to see you again soon here at The Signature.Best Regards,Signature Management

8/10 Bien

Carl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay no issues wish the pools in tower 1 and 3 were open
Séjour de 4 nuits en avril 2024
Réponse de Signature Managment le 24 avr. 2024
Good morning,Thank you for your feedback. Our pools at tower 1 and 3 will be opening up for our summertime. We hope to see you soon again here at the Signature.Best Regards,Signature Management

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. Very convenient. Will definitely stay again.
Séjour de 4 nuits en avril 2024
Réponse de The Signature Team le 24 avr. 2024
Thank you so much for your review. We will be happy to see you again at the Signature hotel. Please feel free to contact us if you have any questions or concerns.

10/10 Excellent

Dr. Idris

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MGM charges more than the property taxes quoted on Expedia site when you check in and they hold on to the extra charge for up to 3 weeks after you checked out. Not a fair practice.
Séjour de 2 nuits en avril 2024
Réponse de The Signature Team le 24 avr. 2024
Thank you for your review Dr. Idris. It looks like the incidental deposit has already been released on our end on 4/18. Please contact your bank if it is still holding on your bank account. Please feel free to contact us through phone or email if you need our assistance.

10/10 Excellent

Carol, Ft Washington

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de The Signature Management Team le 23 avr. 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
noise from nearby airport
Séjour de 3 nuits en avril 2024
Réponse de Signature Managment le 20 avr. 2024
Good afternoon,We're sorry to hear that you experienced some noise staying inside your room. In the future we would be happy to assist you with available options to best assist you with any issues.Thank you,Signature Managment

10/10 Excellent

Josh C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy and clean
Séjour de 1 nuit en avril 2024
Réponse de Signature Managment le 24 avr. 2024
Good morning,Thank you for your feedback! We hope to see you soon again here at The Signature.Best Regards,Signature Management

6/10 Satisfaisant

Maria

It was okay
Séjour de 2 nuits en avril 2024
Réponse de Signature Managment le 20 avr. 2024
Good afternoon,Thank you very much for your feedback! May we kindly ask what it would take to receive a perfect score from you? We're always looking for ways to even better our guest experience.Thank you,Signature Managment

10/10 Excellent

David Paull Van

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were upgraded to a 1 bedroom suite upon arrival free of charge. Staff is great. Rooms are clean and comfortable. Our first time but would definitely stay again.
Séjour de 4 nuits en avril 2024
Réponse de Signature Managment le 20 avr. 2024
Good afternoon,Thank you very much for your feedback! We look forward to seeing you back again.Thank you,Signature Managment

10/10 Excellent

Elizabeth, Cottage Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 18 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel! We had an amazing stay. The only downside was our room downgrade. We had originally booked a room with a balcony and we got downgraded to a room without a balcony.
Séjour de 3 nuits en mars 2024
Réponse de The Signature Management Team le 15 avr. 2024
Thank you for choosing The Signature at MGM Grand while visiting Las Vegas. Thank you for also sharing your feedback. We regret to hear about your disappointing experience at check in which fell short of your expectations. This feedback will allow us to address these concerns with the respective teams. Thank you again for bringing this to our attention.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de The Signature Management Team le 17 avr. 2024
Thank you for your feedback! We really appreciate it.

10/10 Excellent

Therese

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and polite staff, clean, spacious suites. Quiet.
Séjour de 2 nuits en avril 2024
Réponse de The Signature Management Team le 15 avr. 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Britany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a 5 start hotel ! I will definitely be staying here again my next trip to Vegas . I was even able to check in early with no fee ! Very easy check in and check out process!
Séjour de 2 nuits en avril 2024
Réponse de The Signature at MGM Grand Management Team le 13 avr. 2024
We are so glad that you enjoyed your stay with us! Thank you for such a positive review. We look forward to welcoming you back to The Signature soon!

8/10 Bien

Julia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very nice and centrally located. Could definitely use a modern refresh but was clean, well amenitized and would overall recommend.
Séjour de 3 nuits en avril 2024
Réponse de The Signature Management Team le 13 avr. 2024
We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

10/10 Excellent

Emily Saad

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This a a great hotel if you’re looking for extra space near the strip. Check-in process was easy; staff were friendly. We appreciated the access to MGM Grand and their pools. One thing to note is we booked this hotel partially because of the kitchen area, and there are no dishes, silverware, cookware within the space, so we really didn’t use it. Overall, this was a great, spacious hotel and we would stay here again.
Séjour de 3 nuits en avril 2024
Réponse de The Signature Management Team le 13 avr. 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

8/10 Bien

Erica

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice… however, next time I will choose a hotel that is closer to the strip. I chose this hotel because their resort fees were cheaper. However, it was a bit far from all the action. I preferred the dining options that were at the Venetian.
Séjour de 3 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 11 avr. 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay! Thank You,

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet was fast and treated our rental with care. Pool and bar were great. Room was clean and comfortable
Séjour de 5 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 11 avr. 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Satisfaisant

Chris

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It is in older property. The room was quiet. If you stay here get some hand soap. They told me they don’t provide hand wash/soap anymore. We asked and they told me they don’t provide it anymore.
Séjour de 1 nuit en avril 2024
Réponse de The Signature Management Team le 9 avr. 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 Excellent

Jamie Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 11 avr. 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

2/10 Horrible

Ronald, independence

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
My stay at Signature at the MGM Grand was nothing short of a nightmare. The hotel's exterior may boast luxury, but once inside, it quickly becomes apparent that it's seen better days. The decor feels outdated, and there's a pervasive sense of neglect throughout the premises.Upon arrival, we checked in at valet parking and received a pass. However, when we returned to the hotel after a mere six hours, we were shocked to find that there was no available parking due to alleged capacity issues. The valet attendants were unapologetic and unsympathetic, leaving us stranded with nowhere to park our vehicle. To make matters worse, we were then directed to another hotel, forcing us to endure the inconvenience of shuttling back and forth between properties. This unexpected turn of events put a damper on our entire stay and soured our experience with the hotel.Furthermore, the staff members we encountered during our brief time at the hotel were far from friendly or accommodating. Their lack of professionalism and indifference to our concerns only added to our frustration. It was clear that customer satisfaction was not a priority for them.Overall, my experience at Signature at the MGM Grand was one of profound disappointment. From the outdated facilities to the lackluster service, every aspect of our stay fell short of expectations. I will certainly never consider returning to this establishment and would caution others against making the same.
Séjour de 5 nuits en avril 2024
Réponse de The Signature Management Team le 9 avr. 2024
•Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

10/10 Excellent

thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here twice and loved it.
Séjour de 2 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 7 avr. 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature. Thank You,

8/10 Bien

ERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need more breakfast options and affordable lunch options
Séjour de 3 nuits en mars 2024
Réponse de The Signature Hotel Management Team le 7 avr. 2024
Good Afternoon,Thank you for providing your feedback. We will be relaying this to the respective department.

10/10 Excellent

Paul Tasman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything really, location was ideal,
Séjour de 7 nuits en mars 2024
Réponse de The Signature Hotel Management Team le 7 avr. 2024
Good Afternoon,We are so grateful for your kind words. Thank you for sharing this review. We will share these items with our team. Thank you!

6/10 Satisfaisant

Ronald

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
My room had a loud noise coming from the sync. Engineering came by to try to fix it. The sound did lower but the noise stayed. Staff are friendly but unable to do much and I couldn’t be moved to another room.
Séjour de 3 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 7 avr. 2024
Good Afternoon,Thank you for providing your feedback. We apologize for the inconvenience you endured during your stay. Our engineering team will be looking into this further since you stated it was not able to be rectified completely. Thank you again for your feedback.

8/10 Bien

YUEN LING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The location is not so close to the strip. the good is it link to MGM GRAND with cover walkway. The best selling point is quite and the room is big.
Séjour de 4 nuits en avril 2024
Réponse de The Signature Management Team le 6 avr. 2024
Thank you so much for your feedback. Glad to hear you enjoyed our rooms and quiet accommodations.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 7 avr. 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

Kailey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the pool. Slept like a baby! Comfy beds
Séjour de 4 nuits en mars 2024
Réponse de Signature Managment le 5 avr. 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time can’t wait to come back
Séjour de 3 nuits en avril 2024
Réponse de Signature Managment le 5 avr. 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay was very nice! The only thing I would suggest is some touch up on the outer door frames to the rooms. The elevators were very scuffed and scratched
Séjour de 4 nuits en mars 2024
Réponse de Signature Managment le 5 avr. 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great, but Expedia absolutely screwed up the reservation. Y'all definitely owe me a few million points. TIA
Séjour de 1 nuit en mars 2024
Réponse de Signature Managment le 5 avr. 2024
Thank you for your 5-star review. We hope to see you again.

10/10 Excellent

Perla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel in Las Vegas! Family friendly since is a non smoking resort. It’s very clean and have good food. Staff was super nice.
Séjour de 3 nuits en mars 2024
Réponse de Signature Managment le 2 avr. 2024
Good afternoon,Thank you very much for your feedback, we look forward to seeing you again soon here at The Signature.Best Regards,Signature Management

8/10 Bien

Irene

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Signature Managment le 3 avr. 2024
Good morning,Thank you for your feedback we hope to see you again soon. Thank you, Signature Managment

8/10 Bien

Edwin

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently corrected to main MGM. Nice selection of food choices. Very close to Top Golf.
Séjour de 4 nuits en mars 2024
Réponse de The Signature Hotel Management Team le 31 mars 2024
Good Afternoon,Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 Excellent

Diana Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet, clean comfortable rooms.
Séjour de 2 nuits en mars 2024
Réponse de The Signature Hotel Managment Team le 31 mars 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

10/10 Excellent

KASSI

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place for our Vegas vacation!
Séjour de 2 nuits en mars 2024
Réponse de The Signature Hotel Managment Team le 31 mars 2024
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as a 5-star experience as we strive to provide just that to all of our guests. We look forward to seeing you again soon!

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mars 2024
Réponse de The Signature Hotel Management Team le 31 mars 2024
Good Afternoon,Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Pool options were wonderful with Signature or MGM pools.
Séjour de 4 nuits en mars 2024
Réponse de Signature Managment le 28 mars 2024
Good afternoon,Thank you for your great feedback! We hope to see you again soon here at The Signature!Thank you,Signature Managment

10/10 Excellent

Chiem

Very efficient
Séjour de 4 nuits en mars 2024
Réponse de Signature Managment le 29 mars 2024
Good afternoon,Thank you very much for your feedback! We hope to see you again soon here at The Signature.Best Regards,Signature Managment