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Avis sur SpringHill Suites by Marriott Las Vegas Henderson

3 out of 5
SpringHill Suites by Marriott Las Vegas Henderson
1481 Paseo Verde Pkwy, Henderson, NV

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 603 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 1001." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Christen

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would have been nice to know that although they are a “pet friendly” hotel there is a $150 fee for pets.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Christen, thank you for your feedback. The SpringHill Suites by Marriott Las Vegas Henderson aims to keep transparency in all its policies, including pet fees. Your insights are helpful, and we're looking forward to welcoming you back soon.

10/10 Excellent

Cornel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice and clean and the staff was excellent
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Cornel, thank you for sharing your positive experience at SpringHill Suites by Marriott Las Vegas Henderson. The team is thrilled to hear you found the accommodations nice and clean and that our colleagues excelled in their service. We hope to welcome you back soon!

10/10 Excellent

Dorothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was huge, had a Refrig and microwave and the room was clean.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Dorothy, thank you for your positive review! The team at SpringHill Suites by Marriott Las Vegas Henderson is delighted you enjoyed the spacious and well-equipped room. We're looking forward to welcoming you back.

10/10 Excellent

Ana Cabrera

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing!!
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 15 mai 2024
Ana Cabrera, thank you for your wonderful feedback. It's great to hear you enjoyed your stay at SpringHill Suites by Marriott Las Vegas Henderson! Your positive words serve as encouragement to our team members who strive to provide an excellent experience. We hope to welcome you back in the near future.

6/10 Satisfaisant

Heather

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Thank you for taking the time to submit this feedback, Heather.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Nicole, truckee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 mai 2024
Nicole, it's wonderful to hear that the location of the SpringHill Suites by Marriott Las Vegas Henderson stood out to you. We hope to welcome you again soon. Thanks for taking the time to review your stay.

10/10 Excellent

Vatau

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It had an area for smokers. The parking gets kind of packed
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Vatau, thank you for taking the time to share your feedback. We're glad that you appreciated the smoking area at SpringHill Suites by Marriott Las Vegas Henderson. Regarding parking, we understand it can sometimes feel crowded. Thank you once again for your review and we hope to welcome you back soon to enjoy the full range of our amenities.

10/10 Excellent

Alan Khalid Ham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buenas condiciones generales… personal suuuuper amable
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Alan, thank you for your stellar commentary. It's delightful to know that SpringHill Suites by Marriott Las Vegas Henderson served you well, especially our team members' super-friendly service. We can't wait to welcome you back for another spectacular experience.

10/10 Excellent

Maria, pleasant hill

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good breakfast, nice room, friendly staff. Jeremy was awesome
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Maria, it's wonderful to hear that you enjoyed your stay at the SpringHill Suites by Marriott Las Vegas Henderson. We're delighted you appreciated our delightful breakfast and comfortable accommodations. It's also great to hear your acknowledgment of Jeremy. Our team members always strive to provide top-notch service and it's delightful to know your stay reflected this. We hope to welcome you back soon!

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience from booking to checkout
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Colin, we're thrilled to hear about your wonderful experience at SpringHill Suites by Marriott Las Vegas Henderson. From booking to checkout, your satisfaction is our top priority. We hope to welcome you back soon for another seamless stay.

10/10 Excellent

Marcus

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 mai 2024
Thanks for the outstanding rating, Marcus!We're delighted your time at SpringHill Suites by Marriott Las Vegas Henderson was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Alexa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Only thing I didn’t like was the parking fee of $15, I think it’s a little expensive. If anything they shouldn’t charge to park if it’s only one night.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Alexa, it's wonderful to hear that your stay at SpringHill Suites by Marriott Las Vegas Henderson was generally positive. We understand your feedback about the parking cost and appreciate your thoughts on this matter. Our parking fees ensure upkeep and security for our guests' convenience. We look forward to welcoming you back in the future and hope to exceed your expectations even further.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Patrick, thank you for your top score! It's wonderful to know that your experience at SpringHill Suites by Marriott Las Vegas Henderson lived up to your expectations. We're looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for the fantastic rating, Jose!It's outstanding you had such a wonderful experience at SpringHill Suites by Marriott Las Vegas Henderson. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Trever

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Trever, thank you for taking the time to rate SpringHill Suites by Marriott Las Vegas Henderson. We're delighted to know that you had an enjoyable experience and we appreciate your five-star rating immensely. We look forward to welcoming you back in the near future. Safe travels.

8/10 Bien

Roger, Chicago

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing special, it is pretty good stay for a business trip, not so exciting for a vacation.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Roger, it's great to hear that you found SpringHill Suites by Marriott Las Vegas Henderson suitable for your business trip needs. We understand though that your expectations for a vacation experience might differ. We hope you'll visit us again and allow us to provide a stay that is a bit more fulfilling, whether for business or pleasure.

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time booking here and I will return. The stuff is really helpful. You don’t struggle with parking. I’m very pleased with my stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Wendy, we’re delighted to hear of your enjoyable first experience at SpringHill Suites by Marriott Las Vegas Henderson! It thrills us to know you found our team members helpful and convenient parking to your liking. We truly appreciate your positive feedback and look forward to hosting you again.

10/10 Excellent

Marcel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Marcel, thank you for sharing your positive feedback. We're pleased to hear that you had a pleasant time at SpringHill Suites by Marriott Las Vegas Henderson. It's our goal to provide a remarkable experience for our guests. We hope to welcome you back soon!

8/10 Bien

Paul

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Thank you for the great rating, Paul!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at SpringHill Suites by Marriott Las Vegas Henderson. We'd like to share an even better experience with you soon.

10/10 Excellent

Julieta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Julieta, it's delightful to know that you enjoyed your stay with us at SpringHill Suites by Marriott Las Vegas Henderson. We appreciate your positive feedback and look forward to welcoming you back soon.

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Jake, we're thrilled to see that you had a stellar experience at SpringHill Suites by Marriott Las Vegas Henderson. Our team members work hard to ensure that every guest's stay is top-notch, and your score suggests we hit that mark with you. We hope to have the pleasure of your company soon again!

10/10 Excellent

Karyn

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 mars 2024
Karyn, it's fantastic to hear that your stay at SpringHill Suites by Marriott Las Vegas Henderson exceeded expectations. We greatly appreciate your support and look forward to welcoming you back soon for another memorable visit.

10/10 Excellent

ALMA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Thank you for this excellent rating, Alma!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at SpringHill Suites by Marriott Las Vegas Henderson! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Noel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Thanks, Noel! It's outstanding your time at SpringHill Suites by Marriott Las Vegas Henderson was fantastic. We can't wait until your next visit!

10/10 Excellent

Sonja

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 mars 2024
Sonja, it's wonderful to know you had a five-star experience at SpringHill Suites by Marriott Las Vegas Henderson. We appreciate your review and hope to see you again soon!

6/10 Satisfaisant

Joseph

Les points forts : Propreté, personnel et service, confort de la chambre
Clean but dated facility
Room was clean but worn from use. Service folks were very good. Missed the $150 pet fee in the small print, ouch highest we ever paid. When I asked they claimed to shampoo carpet after every use in pet rooms but that was clearly not the case in our room. Breakfast was mediocre. Would not stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 25 janv. 2024
Joseph, we are sorry to read that your stay didn't meet your expectations. Although we appreciate your comments regarding our diligent team members, we regret that you felt the condition of the room wasn't up to par. Our pet fee includes a range of services beyond carpet cleaning to ensure comfortable stays for all our guests. We're also sorry that our breakfast offering didn't leave a positive impression. We're committed to continuous improvement and your feedback is valuable in this regard. Thank you for sharing your experience.

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just what we needed.
It was a last minute booking as we were just driving through. Check in was fast and easy and our room was everything we needed. Breakfast was great the next morning allowing us to get back on the road.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Angela, it's always wonderful to hear such positive feedback. We're elated that you found the SpringHill Suites by Marriott Las Vegas Henderson to be the perfect stopover on your journey. Our team members strive to make check-in smooth and hassle-free, and ensure our rooms meet all your needs, and we're glad to note we hit the mark for you. We're also thrilled to know you enjoyed your breakfast. We look forward to welcoming you again the next time you're passing through!

8/10 Bien

Mitchell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel
Réponse de Customer Service le 13 janv. 2024
Mitchell, thank you for your feedback! We're delighted that you appreciated the SpringHill Suites by Marriott Las Vegas Henderson and found it to be a nice place to stay. We hope to have the opportunity to serve you again in the future, creating an even more memorable experience.

10/10 Excellent

Yongsun

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It looks like very NEW. So everything is so clean and well maintained. Towels and beddings are so white and clean. And the size of the room which was including sofa bed was good enough. It has a living area. We love that. We stayed there for visiting Hoover Dam. That was good for our family.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 11 janv. 2024
Yongsun, it's heartwarming that SpringHill Suites by Marriott Las Vegas Henderson met your expectations with its pristine cleanliness and well-maintained environment. Your satisfaction with the ample size of the room with a sofa bed and a distinct living area truly brings joy to us. We're glad the hotel's location was also suitable for your family's visit to nearby locations like the Hoover Dam. Thank you for your kind words and we hope to welcome you back.

10/10 Excellent

karina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for families
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Karina, it's fantastic to hear you found SpringHill Suites by Marriott Las Vegas Henderson ideal for families. We strive to create a comfortable and welcoming environment for all our guests. We appreciate your feedback and hope to welcome you and your family back again soon.

8/10 Bien

Alberto

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Alberto, thank you for your solid rating of SpringHill Suites by Marriott Las Vegas Henderson! We're glad to know we met your expectations and we appreciate you choosing our hotel for your stay. Please do share any specific comments or suggestions on your next visit. We value customer feedback as it aids us in continuously improving our services.

10/10 Excellent

Mario Alfredo Segura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stay with my family for the end of the year at this hotel was very pleasant. A comfortable and clean hotel, with friendly staff and a pleasant breakfast included, all very consistent with the price. An option for those looking for a quieter place away from the Las Vegas Strip (10 min), but at the same time central and easily accessible. I would stay at this hotel again in the future.
Séjour de 7 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Mario, thank you for the wonderful feedback about your stay at SpringHill Suites by Marriott Las Vegas Henderson. We're delighted that you found the hotel to be comfortable, clean and well-priced, with a welcoming team and satisfying complimentary breakfast. It's great to know our location served your need for tranquillity yet proximity to Las Vegas Strip. We look forward to welcoming you back in the future.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Melissa, it's wonderful to know your stay at SpringHill Suites by Marriott Las Vegas Henderson was enjoyable. We're grateful for your perfect rating and look forward to welcoming you back for another pleasant experience. Safe travels!

4/10 Médiocre

Maradan

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
They came into our room twice unannounced which is unacceptable and when I spoke to the front desk they had no response. The complimentary breakfast was a sandwich in a bag they heated up. They had toast but no butter. They also ran out of sugar and gave out brown sugar toppings for your coffee.
Séjour de 3 nuits en décembre 2023

8/10 Bien

Bill

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortably slept everyone in party.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Joseph

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No ice
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 18 févr. 2024
Joseph, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

MICHELLE

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

keisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big thanks to Tofi and Jeremy!,, They made me feel at home and very much at ease.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Tamera

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We checked in late but were greeted kindly - clean room and they had a handicap accessible ready for us.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, confort de la chambre
Missed the mark Looking for a home from home
Stayed three nights Requested towels and room service. Only got towels upon request. Never attended to the room or took out the trash. Not Marriott standards. Water supply was under construction and Tv did not work. Great front desk night help was an awesome assistant and recommendation's. Wanted a non Las Vegas off strip experience . Looking for another location for a regular visits when at work.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Robert

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

2/10 Horrible

James

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All ice machines were broken. From the first night I kept telling the front desk the lock inside the room didn’t work. Kept being told it would be fixed, and it was never Fixed.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Leonardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was very convenient and quiet.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Esteban Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy limpio y tranquilo gracias
Séjour de 2 nuits en novembre 2023

8/10 Bien

Karen

Séjour de 3 nuits en novembre 2023

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and clean. Breakfast was very plain and basic
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Betty, MISSOULA

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and well furnished. It had all the amenities we needed. Loved the separate area for sitting and relaxing. The pool was not open that was a disappointment to our grand kiddos.
Séjour de 3 nuits en novembre 2023