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Avis sur Extended Stay America Suites Las Vegas Valley View

2.5 out of 5
Extended Stay America Suites Las Vegas Valley View
4270 S Valley View Blvd, Las Vegas, NV

Avis

5,0
Note des voyageurs de 10 (Excellent), d’après 87 avis sur 672." "
Note des voyageurs de 8 (Bien), d’après 89 avis sur 672." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 672." "
Note des voyageurs de 4 (Médiocre), d’après 132 avis sur 672." "
Note des voyageurs de 2 (Horrible), d’après 245 avis sur 672." "

5,2/10

Propreté

6,2/10

Personnel et service

5,0/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

2/10 Horrible

paul

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Ali

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Notre réservation était pour deux adultes, deux enfants, nos enfants ont dormi dans le convertible canapé qui n’était pas équipé avec des draps ou des coussins. Nous avons été contraint de le faire nous-mêmes. Il y avait aucun équipement dans la cuisine qui était prévu à cet effet. Pas de sèche-cheveux dans la chambre manque de serviette, il y avait des cafards qui nous sont montés dessus dans la nuit, j’ai tué neuf cafards, et j’en ai gardé un vivant pour le montrer à la personne de l’hôtel au matin pour leur prouver qu’on ne ment pas et qu’on n’est pas des des escrocs petit déjeuner inexistant barre de céréales avec thé ou café pour des enfants en bas âge, désolé ça va pas le faire sachant qu’il était convenu que un petit déjeuner avec des gaufres et autres étaient prévues ça sent l’arnaque, je déconseille
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 1 août 2023
Dear Ali, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

4/10 Médiocre

Jean-Pierre

Voyage d’affaires
Les points faibles : Personnel et service
N est pas un hotel
Absence totale de service attendu d un hotel: nettoyage des chambres tous les 15 hours, petit dejeuner inclus seulement collation. En fait suites louées pour de longues durées comme des mocations meublées. Tout est vieux et peu attrayant. Ne devrait pas etre proposé par HOTELS.COM.
Séjour de 2 nuits en avril 2022
Réponse de Hotel Management le 1 mai 2022
Jean-Pierre, thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en août 2019

8/10 Bien

Ella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super je recommande
Séjour de 1 nuit en novembre 2018
Réponse de Hotel Management le 26 nov. 2018
Thank you for the great review of Extended Stay America! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L hotel nous refusé et a dit qu Ebookers nous avait relogé ce qui n a pas été le cas
Séjour de 2 nuits en juillet 2018
Réponse de Hotel Management le 5 août 2018
We’re sorry to know about the difficulties you experienced due to the mix-up with your reservation. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. We are reviewing this incident with our team members to handle such situations better. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Assez bien dans l'ensemble. Un peu loin de la stripper pour y aller à pied.
Séjour de 3 nuits en décembre 2017
Réponse de Hotel Management le 4 janv. 2018
Thank you for reviewing your stay with us. We're happy overall you had a pleasant time, but we're sorry to read you did not find our location ideal. We regret the inconvenience caused and hope you will see us again in the future. Sincerely, Hotel Management

2/10 Horrible

andre

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
NUL
hôtel sale chambre et extérieur. Petit déjeuner des plus simples une table pour tous les clients. Hôtel pas recommandable.Très déçu
Séjour de 2 nuits en octobre 2017
Réponse de Manager le 26 oct. 2017
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

10/10 Excellent

Elena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍
Séjour de 6 nuits en mai 2024

8/10 Bien

Ceasar

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
Overall ok but a couple things could b improved
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 25 mai 2024
Dear Ceasar, Thank you for choosing Extended Stay America and taking the time to post a review. We're glad that your stay was satisfactory overall, and we appreciate you letting us know we have room for improvement. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

2/10 Horrible

E

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

michael

Voyage en famille
Les points forts : Personnel et service
i liked the the other property closer to the airport
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 15 mai 2024
Dear michael, Thank you for sharing your feedback. We appreciate your preference for a property closer to the airport. We understand that proximity to certain locations is important for our guests' convenience. Should your travels bring you back to the area, we hope you'll consider staying with us again. We're committed to providing comfortable accommodations and excellent service for all our guests' needs. Safe travels!Sincerely,Hotel Management

2/10 Horrible

Frank

POS WOULDN'T ACCEPT MY PAYMENT AND YOU CHARGED ME A $100 PENALTY I already told you I would never book through Expedia ever again or patronize Extended Stay America ever again.
Séjour de 26 nuits en avril 2024
Réponse de Hotel Management le 1 mai 2024
Dear Frank, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

2/10 Horrible

Janelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathrom door had a hole through it. Shower wallpaper was coming off. The towels had stains all over them. Tv in the room didnt work. The fridge had a horrible smell. The housekeeper was rude. She was practically kicking us out 2hrs before check out. She literally stood outside the door. Talked to her colleague in Spanish about us still being there thinking i probably didn't understand what she was saying.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Janelle, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

10/10 Excellent

phillip

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Ronaldo

Séjour de 7 nuits en mars 2024

6/10 Satisfaisant

Ronaldo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Like - very nice concept. Dislike - key card system is faulty, facilities, rooms, fixtures need maintenance, outdoor garbage/trash bins should be covered.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Ronaldo, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time and enjoyed your time with us. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks for updates are shared with our concerned staff for action. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

6/10 Satisfaisant

Ronaldo

Voyage en famille
Les points forts : Personnel et service et équipements
The door to the room was unsafe, we had constant problems with the keys. The hallways were dirty and trash bins in the hallways were not covered and unsanitary. The furniture in the rooms was outdated, broken and not in good condition. The kitchen and bathroom sinks and bathtub drain very slowly. The air condition vent was filthy. There were roaches in the room. Noise from other guests throughout the night. The key does not work to enter then door to the laundry room. The grab and go breakfast is very limited, is depleted quickly and does not provide good choices.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Dear Ronaldo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Horrible

kevin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not friendly staff
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Dear Kevin, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

2/10 Horrible

Samuel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is falsely advertised on Expedia. The pictures are very deceiving as to what property and rooms look like. I booked a non smoking hotel and the room had a disgusting cigarette odor. The floors were dirty. The fridge was not clean. The restroom light did not work and the toilet had poop in it. We immediately walked out and asked the front desk clerk to refund the money because we were not staying in that disgusting room but she refused to refund any money. I will never book another room in an Extended Stay America. I wish I could give this hotel 0 stars!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Dear Samuel, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. After checking with the team, it is found that the refund has already been initiated and might be reflected in your account soon. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management

8/10 Bien

Veeresh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Carla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Teddy

Séjour de 2 nuits en avril 2024

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just grate in all service and location
Séjour de 8 nuits en avril 2024

2/10 Horrible

Maria Lorraine

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom is dirty
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

10/10 Excellent

james

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Property looks a little dated but it’s nice to be away from the Strip. Within walking distance of Walgreens and dining!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management

2/10 Horrible

Izik

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst place in Las Vegas to stay
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Izik, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

2/10 Horrible

Debra

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Awful!! We had a double bed not a queen. The bathroom had urine on the floor and we had to clean it up! The couch was so uncomfortable and hard!! Will definitely not come back to this one!
Réponse de Hotel Management le 1 avr. 2024
Dear Debra, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management

6/10 Satisfaisant

Sylvia, Inglewood

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sheet were stain , smell like smoke in room . Overall for the price , not bad but not good
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 28 mars 2024
Dear Sylvia, We apologize for the cleanliness and odor issues you encountered during your stay. Your feedback regarding the stain on the sheet and the smell of smoke in your room is concerning, and we regret any discomfort caused. We have a strict policy for smoking and have designated areas as such. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

2/10 Horrible

Amanuel

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible smell
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Amanuel, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management

10/10 Excellent

MUTHUUKARUPPAN

Séjour de 2 nuits en mars 2024

4/10 Médiocre

Maria

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smelled heavily of cigarettes. No (non-smoking room) option given. The mattress on the fold out couch was stained, uncomfortable, and smelled. There was no trash can inside the entire room. The furniture had obvious damage initially walking in. Examples are the coffee table with a ring caused by liquid, a damage dresser drawer, and damage to the head board. The water in the shower/tub drained super slow.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 6 mars 2024
Dear Maria, Thank you for sharing your review and the details surrounding your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management

2/10 Horrible

JORGE EDUARDO

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst election near of Las Vegas center. Not recommended
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 5 mars 2024
Dear JORGE EDUARDO, Thank you for staying with us. We regret that you did not like our location. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help make your stay enjoyable.Sincerely,Hotel Management

10/10 Excellent

Edilberto

Séjour de 2 nuits en février 2024

4/10 Médiocre

david

Séjour de 3 nuits en février 2024

10/10 Excellent

Yolanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Check In Man Was The Best So Polite And Sweet Even When Checked Out I Believe His Name Is Jeremy awesome
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Yolanda, We're thrilled to hear that Jeremy provided exceptional service during your stay at Extended Stay America! Our priority is providing courteous and friendly service, and we're delighted that Jeremy made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté et personnel et service
Very servicable at a good rate.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Peter, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. We appreciate you finding us reasonably priced. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

6/10 Satisfaisant

Kelly

Voyage en couple
The room next door was loud. I don't kno if there's kid's running around or grown adult 🤔. But other then that it was ok.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Kelly, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management

4/10 Médiocre

Seung

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not recommend this hotel
I never see those kind of breakfast..very disappointed. Nothing to eat and no place to eat. And they don’t have conditioner..;;;
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 25 févr. 2024
Dear Seung, We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

10/10 Excellent

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Las instalaciones son un tanto antiguas, sin embargo cumplió con mis expectativas que era tener una cocina. Excelente ubicación para usar transporte público, el personal es muy amable. Y lo más importante no cobra resort fee.
Séjour de 6 nuits en février 2024

2/10 Horrible

Sara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was absolutely filthy - the floors, the walls, under the beds and couch were all so dirty. We were told there would be a grab and go breakfast. Nothing was ever laid out in the lobby and when we asked for help, the attendant was put out for our request for breakfast items. We were there four nights and needed clean towels. She refused to switch out all four and only let us have two new clean towels because she said the clean towels weren't folded. She was rude and unhelpful. Do not stay here.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Sara, Thank you for sharing your review. We apologize for any inconvenience caused by the cleanliness issues and our staff being rude and not responsive to your request. Your feedback is essential, and we will address these concerns with our associates to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing the quality service and accommodations you deserve.Sincerely,Hotel Management

6/10 Satisfaisant

Brandon

Voyage en famille
Les points forts : Personnel et service
Room was what you expect for price. Older, not so clean, they gave us the wrong room and then told us they overbooked and thats all they had, gave us 2 towels and then said they needed to wash towels because they had none.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Brandon, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely,Hotel Management

8/10 Bien

Amairani

Les points forts : Personnel et service
Noisy and restock breakfast bar.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Amairani, Thank you for choosing Extended Stay America. We appreciate your feedback. We apologize for any noise disruption during your stay and for any inconvenience related to the breakfast bar. Your comments are important, and we will address these issues to enhance the overall guest experience. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Humberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gusto

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was a nice & clean. The front desk was very professional. My only complaint is that there was no ice machines on the premise. That should be a must have.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 16 févr. 2024
Dear Sharon, Thank you for staying with Extended Stay America and sharing your lovely review. We're delighted to read that our clean accommodation and hospitable team met your expectations. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we appreciate your suggestion regarding the absence of ice machines, as this helps us in our ongoing efforts to enhance guest satisfaction. Your input is valuable, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

4/10 Médiocre

Avrey

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Nary

Les points forts : Personnel et service
Séjour de 3 nuits en février 2024

10/10 Excellent

Jhennifer

Séjour de 1 nuit en février 2024

4/10 Médiocre

Nephi

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Spacious
The room space was nice. Area was close to things. Bed was very hard. A few drug deals went down. Not a good place to have kids around.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 13 févr. 2024
Dear Nephi, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room spacious and appreciated the proximity to local amenities. However, we apologize for any discomfort caused by the bed and any disturbances you experienced during your stay. Please know that guest safety and comfort are our top priorities, and we take your concerns seriously. We'll address the issues you've mentioned internally to ensure a better experience for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management