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Avis sur Comfort Suites University Las Cruces

2.5 out of 5
Comfort Suites University Las Cruces
2101 S Triviz Drive, Las Cruces, NM

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 408 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 308 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 75 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1002." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel pour une étape
Bon hôtel,où nous avons passé une très bonne nuit.Bon accueil,piscine propre. Bon petit déjeuner.voiture obligatoire et vue de la chambre sans intérêt mais calme.
Réponse de Chelsea le 28 juil. 2015
Merci de prendre le temps d'évaluer et examiner nous à Hotels.com. Je heureux de lire que vous avez apprécié votre séjour chez nous. Vos commentaires ont été partagés avec l'ensemble du personnel et ils joindre à moi pour vous remercier pour vos aimables paroles. Nous espérons vous voir à nouveau sur votre prochain voyage à Las Cruces, Nouveau-Mexique. Votre Sincèrement, Chelsea Doyle Directeur Général Adjoint

6/10 Satisfaisant

Isaac

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Cecilia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Easy check in, clean room, a very nice stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My only complaint is that I couldn’t get the air conditioner to stay on at night. Other than that, very clean and comfortable. Staff was friendly and helpful.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Jasmine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Hotel rooms were nice but the AC didn’t work and there were large crumbs of crackers in the AC that were visible. Pillows were also small.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Fernandina Heyra Tapia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent option for our swim meet in Las Cruces. Hot breakfast and comfortable room.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Laura

Voyage en famille
It needs maintenance. There were weird sounds in the pool and the door and siding on the elevator could use updating, however, staff was great!
Séjour de 1 nuit en avril 2024
Réponse de Luisa Martinez-General Manager le 1 mai 2024
Laura,Thank you for taking the time to complete our online survey! We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Raquel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean! And fun pool!
Séjour de 2 nuits en avril 2024
Réponse de Luisa Martinez -General Manager le 29 avr. 2024
Raquel,Thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Karely

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good
Séjour de 1 nuit en avril 2024
Réponse de Luisa Martinez-General Manager le 25 avr. 2024
Karely,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast! The front desk representative that checked us in was super nice and informative.
Séjour de 1 nuit en avril 2024
Réponse de Luisa Martinez-General Manager le 25 avr. 2024
Eric,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

10/10 Excellent

lloyd

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had hookups for our devices to be charged. Very convenient. Bed was very comfortable. We are disabled and would have liked a non-skid mat in tub.
Séjour de 1 nuit en avril 2024
Réponse de Luisa Martinez-General Martinez le 23 avr. 2024
Lloyd,thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing it with our team! We hope you visit us again soon!

2/10 Horrible

Gene

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Luisa Martinez-General Manager le 25 avr. 2024
Gene,Thank you for taking the time to complete our online survey. We value your feedback and look forward to sharing with our team! We hope you visit us again soon!

10/10 Excellent

Autumn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was dated in appearance but otherwise just fine. Great location (for NMSU and freeway access) friendly staff, easy parking lot.
Séjour de 2 nuits en janvier 2024
Réponse de Luisa Martínez-General Manager le 8 avr. 2024
Thank you for taking the time to complete our online survey! We hope you visit us again soon!

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property needs maintenance the elevator is being with a security tape on the floor for months now..
Séjour de 1 nuit en mars 2024
Réponse de Luisa Martinez-General Manager le 1 avr. 2024
Jose,Thank you for taking the time to complete our online survey, we value your feedback and will share it with our team! We apologize for any inconvenience you may have experienced throughout your stay. We hope you can give us another opportunity to properly host you on your next visit to Las Cruces.

4/10 Médiocre

Maya

Voyage en famille
Les points faibles : Équipements
The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.
Séjour de 3 nuits en mars 2024
Réponse de Luisa Martinez -General Manager le 28 mars 2024
Maya,Thank you for taking the time to complete our online survey. On behalf our entire staff we extend our apologies for all our shortcomings you experienced throughout your stay. We hope you can give us another opportunity to properly host you on you next visit to Las Cruces.

10/10 Excellent

Timmie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is so nice.
Séjour de 1 nuit en mars 2024
Réponse de Luisa Martinez le 29 mars 2024
Timmie,Thank you for taking your time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place if you are going to anything at the college. Easy to walk.
Séjour de 1 nuit en mars 2024
Réponse de Luisa Martinez-General Manager le 23 mars 2024
Melissa,Thank you for taking the time to complete our online survey. We value your feedback and look forward to your next visit!

10/10 Excellent

Karen, Albuquerque

Les points forts : Équipements
o a concert or other event at the Pan Am Center. Easy walk and no parking hassle.
Séjour de 1 nuit en mars 2024
Réponse de Luisa Martinez-General Manager le 22 mars 2024
Karen,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s just right
Séjour de 3 nuits en mars 2024
Réponse de Luisa Martinez-General Manager le 21 mars 2024
Roberto,Thank you for the positive review! Hope you visit us again soon!

6/10 Satisfaisant

LISA

Voyage en famille
Les points forts : Propreté et personnel et service
Our door wouldn't lock and it was like that the whole time we were there even though we reported it. We also didn't receive housekeeping. Cups were always out in the places they offered drinks. They seem a little understaffed. That said, it was decent in all the other ways. Kids enjoyed the pool. The room smelled nice when we checked in. Beds/pillows were comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Luisa Martinez-General Manager le 21 mars 2024
Lisa,Thank you for taking the time to complete our online survey. On behalf our entire team we extend our apologies for any shortcomings in exceptional service you may have experienced! I hope you can give us an opportunity to properly host you when you return to Las Cruces.

10/10 Excellent

Jeannet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were good but the bat tube was leaching. Service was good too. Breakfast was on point.
Séjour de 1 nuit en mars 2024
Réponse de Luisa Martinez-General Manager le 10 mars 2024
Jeannet, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

6/10 Satisfaisant

RHONDA

It was ok
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez-General Manager le 6 mars 2024
Rhonda, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Staff was great. Treadmill is broken. Multiple outlets in my room did not work
Séjour de 5 nuits en février 2024
Réponse de Luisa Martínez- General Manager le 3 mars 2024
Thank you for taking your time to complete our online survey. On behalf of our team we would like to apologize for your experience with our fitness center. We value your feedback and will share it with our team! We hope you visit us again soon!

2/10 Horrible

Derek, Bozeman

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez-General Manager le 29 févr. 2024
Derek,Thank you for taking the time to complete our online survey. On behalf of our entire team, we apologize for not delivering exceptional service upon your stay here with us. I hope you can give us another opportunity to properly host you on your next visit with us.

10/10 Excellent

Maritza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was clean
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez- General Manager le 29 févr. 2024
Maritza,Thank you for your feedback! It's always great to receive positive feedback. We hope you visit us again soon!

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Luisa Martinez- General Manager le 27 févr. 2024
José,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

Matilde

Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez- General Manager le 21 mars 2024
Matilde,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Overall nice property but our room had malfunction with air conditioner. Would not cool. One outlet connected to refridgerator was dead.
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez- General e le 20 févr. 2024
John, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! Hope you visit us again soon!

4/10 Médiocre

Edie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez- General Manager le 21 févr. 2024
Edie,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to make the proper improvements and hope that you give us another opportunity to properly host you in the future. We hope you visit us again soon!

6/10 Satisfaisant

Natalia

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Luisa Martinez.GM le 20 févr. 2024
Natalia, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and professional front desk person.
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez -GM le 19 févr. 2024
Richard,Thank you for taking your time to complete our online survey. We value your feedback, and we will share it with our team! Hope you visit us again soon!

10/10 Excellent

lu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Very quiet. It was clean. Bed was a litrle too firm for my body but it was ok. I wish they would serve more veegetables or fruits for the breakfast buffet.
Séjour de 1 nuit en février 2024
Réponse de Luisa Martinez- General Manager le 15 févr. 2024
Lu, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

Kristie, Clive

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
A little run down, but otherwise good.
Séjour de 1 nuit en février 2024
Réponse de Luisa Martínez-GM le 15 févr. 2024
Kristie, thank you for taking the time to complete our online survey! We value you’re feedback and will share it with our team! Hope you visit us again soon!

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Luisa Martinez- GM le 19 févr. 2024
Steve, Thank you for taking the time to complete our online survey. We value your feedback and we will share it with our team. Hope you visit us again soon!

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent staff!
Staff was very accommodating and made us feel welcome and appreciated our stay.
Séjour de 4 nuits en février 2024
Réponse de Luisa Martínez le 15 févr. 2024
Michael, thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

4/10 Médiocre

Joan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We stayed here two weeks ago & loved the hotel…this visit was very different. Room had tattered carpet, the door lock had been broken & didn’t work well, the pool was closed for maintenance. Front desk hostess is very nice but we don’t plan to return.
Réponse de Luisa Martinez- General Manager le 26 janv. 2024
Joan,Thank you for taking the time to complete our online survey. On behalf of our entire team I'd like to apologize for not delivering exceptional service on your recent visit with us. I hope that you can give us another opportunity to properly host you on your next visit.

8/10 Bien

Hillary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Luisa Martinez-General Manager le 22 janv. 2024
Hillary, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. Hope you visit us again soon!

10/10 Excellent

Hulycses

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Luisa Martinez- General Manager le 19 janv. 2024
Hulycses,Thank you so much for taking the time to complete our online survey. We appreciate your kind words and will be sharing them with our team! We hope you visit us again soon!

10/10 Excellent

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ignore Bad Reviews
Ignore the bad reviews. It is an older hotel, but very clean and a great place to stay.
Séjour de 1 nuit en janvier 2024
Réponse de Luisa Martinez- General Manager le 19 janv. 2024
Ken,Thank you so very much for taking the time to complete our online survey. It's always great to receive feedback but the positive is great! Thank you for your kind words, I'll be sure to share them with our team! Hope you visit us again soon!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel with tamales for breakfast!
The room, lobby, breakfast nook, and hallways were immaculate. The bed was soft and comfortable. There was a great sound barrier between rooms and floors since we barely heard our neighbors. The shower worked great! The staff was extremely pleasant, especially the night clerk, Marcus. But the creme de la creme was breakfast!!! Blueberry or regular waffles, freshly scrambled eggs, browned sausage (not microwaved!), seasoned potatoes and.....get this... TAMALES they order fresh daily!!! They also have cookies by the all-day coffee pot with dough they make from scratch! Our stay was sadly short, but we enjoyed every minute of it and left the property feeling rested, refreshed, and happily full.
Séjour de 1 nuit en janvier 2024
Réponse de Luisa Martinez- General Manager le 10 janv. 2024
Amanda,Thank you for taking the time to complete our online survey. It's always great to receive positive feedback. We thank you for all your kind words. We will share this review with our entire team to motivate them and continue to deliver exceptional customer service! We hope you visit us again soon!

8/10 Bien

ChaoHsin, Frisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Luisa Martinez- General Manager le 8 janv. 2024
Thank you for taking the time to complete our online survey. We appreciate your feedback and hope you visit us again soon!

2/10 Horrible

Jesus

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They told me one thing when I got there and the check out they change your mind. I was supposed to get a discount because they did not have the room that I booked.
Séjour de 1 nuit en décembre 2023
Réponse de Luisa Martinez-General Manager le 8 janv. 2024
Jesus,on behalf of our entire team, we apologize for our shortcomings you experienced with your recent stay with us. We will fix the issues you encountered to ensure our guests receive exceptional customer service. I hope that you can give us an opportunity to properly host you on your next visit to Las Cruces.

6/10 Satisfaisant

Juan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sad stay!!
We went to LC for our granddaughter's basketball tournament. Unfortunately, my husband got ill as we arrived to town (stomach virus). He stayed in room and I went to the game. We had to check out a day early because of my husband not doing well. I inquired if we could get 1-day refunded since we were leaving early. I was told I'd get a phone call from Luisa, the manager. Five days later and I still haven't heard from her. Of course, they were quick to charge our account. Also, when we checked in, I went to the front desk for hangers as the room only had 1 hanger. I waited and waited for someone to come to the desk. I waited a good 15 minutes and still no one appeared!
Séjour de 2 nuits en décembre 2023
Réponse de Luisa Martinez-General Manager le 5 janv. 2024
Juan, On behalf of our entire team we extend our sincere apologies. We fell short on delivering exceptional service and will be making changes to improve issues that were present during your stay. I hope that you can give us another opportunity to properly host you the next time travels bring you back to Las Cruces.

8/10 Bien

Ruth

Voyage en famille
Les points forts : Personnel et service
Great stay
I want to thank Theresa for accommodating us she was so helpful and courteous i will come back for another stay
Séjour de 1 nuit en décembre 2023
Réponse de Luisa Martínez- General Manager le 5 janv. 2024
Ruth,Thank you for taking the time to complete our online survey! It’s always great to receive positive feedback. Hope you visit us again soon!

6/10 Satisfaisant

Lee, Clovis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Harry P. le 3 janv. 2024
Thank you for your valuable feedback, Lee. Please accept our sincerest apologies for failing to exceed your expectations. We hope that you will give us another chance when travels bring you back to Las Cruces, NM.

8/10 Bien

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Safety issues
The breakfast was rather poor in our taste. Due to no protein such as sausage or bacon, and the elevator was very unsafe, with all the tile broken and missing. Other than that, the beds were comfy and it was a great day.
Séjour de 1 nuit en décembre 2023
Réponse de Harry P. le 3 janv. 2024
Hello Kathy, Thank you very much for your valuable feedback and please accept our sincerest apologies for failing to exceed your expectations. Our maintenance team is currently working on addressing the issues outlined in your feedback to avoid future guest dissatisfaction. We genuinely hope that you will give us another chance when travels bring you back to Las Cruces, NM.

10/10 Excellent

Lucina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The attendant was super nice and polite
Séjour de 2 nuits en décembre 2023
Réponse de Luisa Martinez- General Manager le 3 janv. 2024
Lucina,Thank you for completing our online survey. We always welcome positive feedback. Hope you visit us again soon!

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable, quiet, good breakfast.
Séjour de 2 nuits en décembre 2023
Réponse de Luisa Martínez-GM le 25 déc. 2023
Carol, Thank you for completing our online survey! It’s always great to receive positive feedback! Hope you visit us again soon!

8/10 Bien

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and clean
Séjour de 3 nuits en décembre 2023
Réponse de Luisa Martínez-GM le 25 déc. 2023
Megan, Thank you for completing our online survey! We appreciate your positive feedback! Hope you visit us again soon!

10/10 Excellent

Joanna

Séjour de 1 nuit en décembre 2023
Réponse de Luisa Martínez-GM le 21 déc. 2023
Joanna, Thank you for completing our online survey. It’s always great to get positive feedback. Hope you visit us again soon!