Hello. Thank you so much for choosing our hotel. It's sad to know that you were not happy with your stay, mainly because you found our rates above your expected range. I do wish to share that our rates are maintained within the same range as with other international chain hotels in the area. Do trust that I will also share your comment with our partner channel, as they should publish all photos and information of the hotel, as well as the privileges included in packages and those that are subject to additional charge --- for clear reference and understanding upon booking. I also wish to share the tours and respective guides are not managed nor operated by the hotel. They are managed by a third party service provider, who is also the same as with other resorts. I will personally inform them of your experience and concerns about the tour, for their assessment and action. On another note, I appreciate the kind commendation you shared about the cleanliness in the hotel, the complimentary shuttle service, and, most important of all, our friendly and accommodating team. I wish you wonderful days ahead.

Dear Yuki, Thank you for your rating! We are delighted to hear that you had a wonderful experience at Mövenpick Hotel Mactan Island Cebu. We look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager

Dear Junichi, Thank you for your positive feedback. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager

Dear Jennifer, Thank you for your kind words about our friendly staff, breakfast, and the peaceful atmosphere. We look forward to welcoming you back to Mövenpick Hotel Mactan Island Cebu in the future.Warmest regards,Simon ChewGeneral Manager

Dear Douglas, Thank you for your kind words and for choosing Mövenpick Hotel Mactan Island Cebu again. We are delighted to hear about your positive experience and look forward to welcoming you back. Warmest regards,Simon ChewGeneral Manager

Dear JacobWe are thrilled to receive your positive feedback about your recent stay at Mövenpick Hotel Mactan Island Cebu. It's delightful to hear that you found our staff helpful and friendly, enjoyed the excellent breakfast, and appreciated the beautiful ocean view. We take pride in providing tight security and convenient taxi services for our guests. We look forward to welcoming you back for another enjoyable stay.Warmest regards,Simon ChewGeneral Manager

Dear Leonard,Thank you for your kind words! We're thrilled to hear that you had such a wonderful experience at our resort and that our staff, especially Niya, Aiza, Jan, Analyn, Evelyn, and Rose, went above and beyond to make your stay memorable. We look forward to welcoming you back during your next visit to Cebu. Safe travels!Warmest regards,Simon ChewGeneral Manager

Dear Michael, Thank you so much for taking the time to write this review. We are glad that you enjoyed your stay with us.We hope to welcome you back again soon! Warmest regards,Simon Chew General Manager

Dear Kohei,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found our hotel facilities to be great.We apologize for the inconvenience you experienced with the dog noises at night and transportation. We will inform the local authority for any action can be taken. Regarding the transport, we have communicate and served them a warning with our transport provider, informed them to be extra careful for our future guest. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warmest regards,Simon ChewGeneral Manager

Dear Melisa,Thank you for sharing your experience with us. We are thrilled to hear that our staff was able to assist you and your father during your stay at the hotel. Providing accessibility and accommodations for all of our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Chinatsu,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be kind and provided great customer service. It is also wonderful to hear that you enjoyed your spacious and clean room, as well as our beach and pool facilities.We are thrilled that you were able to make some wonderful memories during your time with us. We appreciate your kind words and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Jongpyo, Thank you for taking the time to rate your stay with us. We hope to welcome you again soon!Warmest regards,Simon Chew General Manager

Dear Gene,Thank you for your feedback. We're glad to hear that our staff was able to quickly address the issue with your room and find a suitable solution for you. We always strive to provide a positive experience for our guests and appreciate your understanding. Thank you for choosing to stay with us.Warmest regards,Simon ChewGeneral Manager

Dear Yukie,Thank you so much for rating us a 10/10. We hope you are feeling much better now and we look forward to welcoming you back in the future. Warmest regards,Simon ChewGeneral Manager

Dear Christina, Thank you for taking the time to write this review and for giving us a 5/5! We hope to welcome you again soon! Warmest regards,Simon Chew General Manager

Dear Lau,We sincerely apologize for the inconvenience you experienced during your stay with us. I had a discussion with our IT Manager and Security for the door lock issue in your room and alarm ring. The alarm ring is due to dust and false alarm Rest assured, we have already addressed the issues with the equipment and door card to prevent any future occurrences. Please accept our sincerest apologies and know that we are committed to making your next stay with us more comfortable and enjoyable. Thank you for bringing these issues to our attention.Warmest regards,Simon ChewGeneral Manager

Dear Mary,Thank you for your positive feedback! We're glad to hear that you still enjoyed your stay with us. Your kind words about our staff and service are greatly appreciated. We hope to welcome you back for another excellent stay in the future!Thank you again for choosing to stay with us.Warmest regards,Simon ChewGeneral Manager

Dear Dan,It was a pleasure meeting you! Thank you so much for your detailed and positive feedback! We are delighted to hear that you had such a wonderful experience during your stay at Movenpick Hotel Mactan Island Cebu. We are glad that our staff exceeded your expectations and made your stay hassle-free and relaxing. It is great to hear that you enjoyed the facilities, food, and drinks we offer, as well as the beautiful view and private beach. We will pass on your compliments to our team for their exceptional service. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing to stay with us! Warmest regards,Simon ChewGeneral Manager

Dear Bryan,Thank you for your feedback. We are glad to hear that you enjoyed the property and found our staff to be friendly.Thank you again for choosing Mövenpick. We appreciate your feedback and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Hishida,We apologize for the inconvenience you experienced with the room temperature. Our maintenance team will investigate the issue and ensure that the air conditioning system is functioning properly to provide a comfortable environment for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you again soon! Warmest regards,Simon ChewGeneral Manager

Dear Sungwoon, Thank you for taking the time to give us a 10/10! We are glad that you enjoyed your stay with us.We hope to welcome you again soon!Warmest regards,Simon ChewGeneral Manager

Dear Rosephil,Thank you for taking the time to provide us with feedback on your recent stay. We really appreciate your kind words regarding our excellent staff. However, we apologize for the inconvenience you experienced in relation to the noise level. Please be assured that we take noise disturbances seriously and are constantly taking measures to minimize it. We will investigate the sources of the noise you mentioned to address these issues promptly.We understand that a peaceful sleep is essential for our guests, and we apologize for falling short in this aspect during your stay. We appreciate your patience and understanding, and we will do everything possible to ensure a quieter environment for future guests.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Consuelo, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear Renee, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear tanyabella,Thank you for sharing your feedback regarding our food and wine selection. We appreciate your input and value your perspective as it helps us identify areas for improvement.Rest assured, we will take your feedback into consideration and work towards providing a better selection of food and wine options that align with your preferences. We constantly strive to enhance our offerings and ensure a pleasant dining experience for all of our customers.We are excited to announce that our restaurant partner, Ibiza Beach Club, located at Movenpick Hotel Mactan Cebu, is now under construction and will anticipate to open by mid-2024.Great news to share that in collaboration with Ibiza Beach Club, we will present the 12 course Balearic Grill eat all you can menu at the Forum restaurant starting from 3rd week of January 2024.On a positive note, we are delighted to hear that our staff members were able to provide you with excellent service. We will ensure to pass on your kind words to them and acknowledge their efforts.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to serve you again in the future and provide an improved dining experience.Warmest regards,Simon ChewGeneral Manager

Dear Cornelio,Thank you for taking the time to rate us a 10/10! We truly appreciate it, and we are glad to hear that you found the property clean and the staff helpful.We hope to welcome you again soon!Warmest Regards,Simon ChewGeneral Manager

Dear JiAe,Thank you for rating us a 10/10! We hope to welcome you again soon! Warmest Regards,Simon ChewGeneral Manager

Dear Chin Aik,Thank you for your review of Mövenpick Hotel Mactan Island Cebu. We are delighted to hear that you enjoyed our staff and the local culture. Our aim is to provide a high level of service and comfort, and we are pleased that you enjoyed your overall stay with us. We value all feedback from our guests, and we will continue to strive to improve our facilities, services, and offerings to ensure that every guest has an unparalleled experience with us. Once again, thank you for taking the time to leave a review of your stay – it is truly appreciated. We look forward to welcoming you back once again soon!Warmest Regards,Simon ChewGeneral Manager

Dear Naoya,Thank you for your 10/10 rating, we truly appreciate it and we are glad that you enjoyed your stay with us. Thank you again for choosing Mövenpick Hotels Mactan and we look forward to welcoming back soon! Warmest Regards,Simon ChewGeneral Manager

Dear Anilyn, We appreciate you taking the time to rate our hotel.We look forward to seeing you at Movenpick Hotel Mactan Island Cebu once more.Warmest Regards,Simon ChewGeneral Manager

Dear Heather,Thank you for your feedback regarding your stay with us at Mövenpick Hotel Mactan Island Cebu. We apologize if our hotel did not meet your expectations. We strive to provide the best experience for our guests, and it is unfortunate that we were unable to make your stay as enjoyable as possible.We understand that the current construction of Ibiza may have had an effect on the atmosphere of our resort, and we apologize for any inconvenience this may have caused. Regarding the dining option at night and the breakfast buffet, we strive to offer a variety of both local and international cuisine options at reasonable prices. We are sorry that you were not pleased with the quality or value of what was offered during your stay. As for the air conditioner, please know that we take such issues seriously and will use your feedback to prevent any similar issues in the future. We appreciate that you recognized our staff for their politeness and friendliness, as they are an integral part of our commitment to providing guests with extraordinary service. We hope you will give us another opportunity in the future to show you why Mövenpick Hotel Mactan Island Cebu is a preferred destination in Cebu City. Please do let us know if you are planning to visit Cebu again.Warmest regards,Simon ChewGeneral Manager

Dear Lee,Thank you for staying with us and taking the time to share your feedback. We are delighted to hear that you had a wonderful time at the resort. Take note on the room bed mattress and let me assure you that your feedback is share with Executive Housekeeper and her team.We look forward to welcoming you again when you visit Cebu.Warmest regards,Simon ChewGeneral Manager

Dear Yuki,Thank you so much for rating us 5 stars!We hope to welcome you back soon to Movenpick Hotel Mactan Island Cebu!Warmest regards,Simon Chew General Manager

Hi! Thank you so much for the thumbs up! It's always a pleasure to know guests are happy with their stay. I look forward to welcome you back to our hotel.

Hello. Thank you for choosing our hotel. I am deeply concerned about the rating you gave and I wish to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that we are able to assess how we can further enhance guest experience in our hotel. I hope you can send me a direct message, complete with all the details, for my reference and action. Than you very much and I look forward to hear from you soon.

Dear Alan, Thank you for booking our hotel for your recent Cebu visit. What a delight it is to know that you had a great stay experience and found the service truly exceptional. Rest assured that we will make an public announcement once our hotel is fully on-board with the membership program. I look forward to welcome you back, when travels take you back to Cebu.