A new staff member working his first week during my check in was working alone on a Friday afternoon, with a sold out Hotel and was overwhelmed. He could not find one of my 3 rooms I made using two reservations, and incorrectly told me there was no room for the 3rd member of our party who was checking in later. Unfortunately the emails sent to me from Expedia only list the Expedia itinerary number and not the Comfort Inn Reservation Number, and as a consequence on my 1st reservation for 2 rooms he could only find 1. In order to give me a room, I had to take the 2nd reservation, which was only for 1 night, and needed to stay for 2. Since the Comfort Inn only ultimately provided 2 rooms, I only wanted to pay for 2 rooms at the agreed upon price. The charges sent to my Amex before and during this charge exceeded what I should have paid. On top of this, I wanted to check out with paying cash for the rooms, and still had to charge a portion of my stay. I have never had such poor customer service. Staff training was lacking.
In the room itself, the Microwave and the Alarm clock were not plugged in, and the alarm clock itself when plugged in could not be set. I asked Friday for a wake up call that never came Saturday morning. I asked Saturday morning for a new alarm clock, which I finally did get that night later by reminding the Weekend Manager Brisa. Sunday morning we were misinformed that the coffee maker was broken in the Lobby, and the coffee cups were out. Very Poor Service.
