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Avis sur Comfort Inn Lancaster at Rockvale

2.5 out of 5
Comfort Inn Lancaster at Rockvale
24 South Willowdale Drive Rout, Lancaster, PA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 521 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 335 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1004." "

8,8/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Johanne

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
correct
Le lit est très peu confortable. Le déjeuner est correct.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Cathy, landeda

Séjour de 1 nuit en octobre 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018

8/10 Bien

Réjean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service excellent
Chambre ok pour le prix .Tapis et petit odeur d’humidité dans la chambre
Séjour de 2 nuits en juillet 2018

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very comfortable
Séjour de 1 nuit en mai 2024

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean & a super nice staff
Séjour de 1 nuit en avril 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this property twice before. It is close to several outlet stores, Sight and Sound Theater and easy access to major highways in the area. Everyone is very professional. The full breakfast is very good as well.
Séjour de 3 nuits en avril 2024

8/10 Bien

Margaret

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Toilets too low for elderly also bathroom too small Chairs in dining are too low when tables are too high
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ernesto

Séjour de 1 nuit en avril 2024

10/10 Excellent

Pedro A

Séjour de 2 nuits en avril 2024

10/10 Excellent

Jill

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine for a one night stay
Séjour de 1 nuit en avril 2024

10/10 Excellent

Delores

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the area , hotel was clean and very good staff.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Moises

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Moises,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As a Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

8/10 Bien

Shani

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some upgrade needs to be done to the handicap accessible bathroom such as dated shower head and pressure. No shelving inside the shower. Carpet needs to be replaced. Front desk didnt want to bring towels to your room. However we were able to manage for 2 nights stay.
Séjour de 2 nuits en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Shani,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As a Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Dalton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay and would stay here again!
Séjour de 1 nuit en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Dalton,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Laura

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to American Theatre. Great staff easy checkin!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Many

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s every good
Séjour de 1 nuit en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Juan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As a Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

2/10 Horrible

Drew

Séjour de 1 nuit en mars 2024

10/10 Excellent

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient to the dance competition we were attending. More importantly, it was clean and the staff were very accommodating, very nice. They made us feel very comfortable. Breakfast in the morning was also very nice.
Séjour de 1 nuit en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Joanne,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Steve

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Clean rooms close to food and shopping.
Séjour de 2 nuits en mars 2024
Réponse de Shreya le 8 avr. 2024
Dear Steve,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was in a great spot
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Cheryl

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Property was nice enough. Furniture was not in the best shape. Couch was in awful condition. Cleaning was good. Worst problem was tiny little ants crawling on the bedside stand and they were all over my oxygen concentrator. They did offer to move us but we were only there one more night so chose to stay put. First thing we were asked when complaing was "did you spill something?". No we didn't spill anything. We also had no food in there. Kind of made us feel it was our fault for the ants. Probably would never stay at a Comfort Inn again.
Séjour de 2 nuits en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Cheryl, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Expedia member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us by email or call. We hope for an opportunity to properly host you in the future. Sincerely, Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

8/10 Bien

Stephanie

Séjour de 2 nuits en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Stephanie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As a Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All as expected. Clean. Safe. No concerns.
Séjour de 1 nuit en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Sheila,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

8/10 Bien

Leonard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Leonard,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Allan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean and the room was very comfortable. The staff was beyond exceptional. Very friendly and quite accommodating. Very nice place to stay and WILL definitely stay again.
Séjour de 2 nuits en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Larry,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Thomas, BELLE VERNON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great and the staff was friendly
Séjour de 1 nuit en février 2024
Réponse de Shreya le 8 avr. 2024
Dear Thomas,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Lancaster at Rockvale.As an Expedia member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us by email or call. We hope to see you again soon.Sincerely,Shreya PatelGuest Service SupervisorComfort Inn Lancaster at Rockvale717-293-9500

10/10 Excellent

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to lots of shops and restaurants
Séjour de 1 nuit en février 2024

10/10 Excellent

Patsy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very quiet
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ann

Séjour de 1 nuit en janvier 2024

8/10 Bien

Jerry

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
It was cool...long walk to room
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like staying there and it is a nice place.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Michelle, Abington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice. I only suggest placing anti- slip material in the bathtub/shower
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable
Really enjoyed our 2 day stay. Clean, friendly and affordable.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Daniel, Ravenna

Les points forts : Équipements
Convenient for visit to friends.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Sharmyne

Voyage en famille
Les points forts : Propreté
It was inexpensive and convenient
Séjour de 1 nuit en décembre 2023

10/10 Excellent

margarita

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Edward

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bugs in room
Wow do not stay in this hotel. I never heard of a comfort Inn hotel who rents rooms to people and then puts signs on their door saying we don’t rent to locals. Besides that we weren’t in our room 2 hours and went into bathroom and found hundreds of bugs in the sink and on top of sink and surrounding areas . The bugs were coming from inside the sink wall. Disgusting. I asked for my money back and all they would do was change my room. Whete were we going to go at 6:30 at night.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Robin

Voyage en famille
Les points forts : Équipements
The property could have benefited from a little more Christmas decorations and perhaps music. It would live in up the location in a nice way. They could improve the breakfast with better quality pastries and other options for bread to use for toast.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Charles

Voyage en couple
Les points forts : Équipements
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Akimi

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Milton

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Christina

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I liked the convenience of the property to local restaurants and shopping
Séjour de 1 nuit en décembre 2023

8/10 Bien

Rosemary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

bonnie, BRISTOL

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff were very ple and quiet. location great asant, hotel was clean