2/10 Horrible
Lucy
Voyage en famille
21 juil. 2025
The location of the hotel is near to many dining and shopping options however the cons are numerous. We arrived early for check-in and were told by the front desk to check in at 11:30 because our poolside suite wasnt ready. Then, we had to come back more than 3 times only to find out that they gave the room that we paid for to someone else. After disputing with the front desk, they finally found a suite for us near the pool. The outdoor pool is small and once full with people its too congested to swim without bumping into someone. The walls are super thin and you can clearly hear people talking above you from the bathroom. The bathroom had small bugs in the tub and ceiling. In the morning, the guests above us and to the side of our suite were always smoking pot. The smell was overwhelming for myself and my son who are asthmatic.Horrible experience and will definitely be staying at another hotel when visiting Lancaster.
Lucy
Séjour de 2 nuits en juillet 2025