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Avis sur Quality Inn Lakeland North

2.5 out of 5
Quality Inn Lakeland North
3260 US Highway 98 N, Lakeland, FL

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 208 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 188 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 181 avis sur 1002." "

6,8/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre de base parfaite pour passant
Séjour de 1 nuit en février 2023
Réponse de Manager le 25 févr. 2023
Hello Olivier,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
e ne recommande pas
Chambre dont la propreté était très subjective ! Poubelles non vidées, la SDB n’a pas été nettoyée. Il restait des affaires des personnes précédentes. PDJ pas terrible
Séjour de 1 nuit en mars 2021
Réponse de Jason, Manager le 17 mars 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2018

8/10 Bien

Teresa L

Les points faibles : Infrastructures et conditions de l’hébergement
There was no shower curtain in the bathroom and they need to give you a earning it a 100 deposit on top of room fee
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Teresa L, We apologize for any inconvenience you may have experienced during your stay. Your feedback regarding the shower curtain and deposit requirement has been duly noted for future improvements. If you have any further concerns, please feel free to reach out to our management team for assistance.

4/10 Médiocre

Melinda

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dingy. Dirty walls, mold in bathroom. I did not feel safe being outside in that area.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Melinda, We are sorry to hear about your experience and appreciate your feedback. Your comments will be shared with our team for further review and improvement. Our guests' safety and comfort are our top priorities, and we take all feedback seriously to ensure a pleasant stay for future guests.

10/10 Excellent

Ashley

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like they keep it clean
Séjour de 2 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Ashley,Thank you for appreciating our cleanliness standards during your stay! We strive to maintain a high level of cleanliness for all our guests to enjoy their time with us. We can't wait to serve you again.

8/10 Bien

William(Bill)

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello William(Bill),We are delighted to hear that you found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or would like to share more about your experience, please don't hesitate to reach out to us.

8/10 Bien

Marcelo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is goood just no breakfast just bags but it’s ok
Séjour de 2 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Marcelo,We appreciate your feedback and are pleased to hear that you had a good stay overall. For any future visits, feel free to contact our management team to discuss your breakfast preferences. Thank you for choosing to stay with us.

4/10 Médiocre

Ja’Dayshia

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Ja’Dayshia, We appreciate you choosing our hotel for your stay. Should you have any concerns or feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back for an improved experience in the future.

2/10 Horrible

Luis, Somerset

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The rugs and furniture were full of filth! The experience was horrible overall. It was super stuffy in the roo
Séjour de 2 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Luis, We appreciate your feedback regarding the cleanliness of the rugs and furniture during your stay. Your comfort is important to us, and we apologize for the inconvenience caused by the stuffiness in the room. We have shared your comments with our housekeeping team for their immediate attention.

4/10 Médiocre

Lacy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was dirty. I wouldn't stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 6 mai 2024
Hello Lacy,We're sorry to hear about your experience. Your feedback will be shared with our team for improvement. We encourage you to reach out to our management to address any further concerns.

4/10 Médiocre

Sueann

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
staff mislead customers that breafast will be at 7, did not informed the customer that because they are under renovation the dinning will not be open. breakfast in a brown paper bags like they are given to homeless people. No hot water in the rooms and they didn't apologize to customers.
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Sueann,We apologize for any inconvenience experienced during your stay. We recommend guests to verify breakfast timings with our front desk. We apologize for any temporary inconveniences due to renovations but hope you enjoyed the breakfast offerings provided. We appreciate your feedback regarding the hot water issue, and we will address this with our team.

6/10 Satisfaisant

Teresa

Voyage en famille
The carpet dirty. Unpleasant smell in hallway
Séjour de 3 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Teresa,We appreciate you sharing your feedback and apologize for any inconvenience caused during your stay. Our team will address the issues mentioned to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

8/10 Bien

Francisco

Séjour de 1 nuit en avril 2024
Réponse de Manager le 21 mai 2024
Hello Francisco, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Médiocre

Juan

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very old and creepy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Juan, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our team for further review and improvement. If you have any further concerns, please don't hesitate to contact our management team directly for further assistance. Thank you for sharing your thoughts with us.

2/10 Horrible

Antonio

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No hot water the first couple days of my stay. Paint on walls chipping, floor / carpet looks dirty, overall appearance isn’t the best.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Antonio, We appreciate you sharing your feedback with us. Your comments have been noted and will be shared with the relevant teams for their review and improvement. Your experience is valuable to us as we strive to enhance our services for all guests.

4/10 Médiocre

paul

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Older facility and room. Def needs some renovation. Details were lacking.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 30 avr. 2024
Hello paul,We appreciate your feedback and will share it with our team for future improvements. If there's anything else you'd like to share, please don't hesitate to contact us.

10/10 Excellent

Isaac

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lovely in all areas
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Isaac,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What started out as a horrible night at a different hotel turned into a very pleasant stay here. The staff was very nice as soon as I arrived and even with it being very late in the evening they were super friendly. The room was very clean and after a long day of traveling, the bed was so comfy. Overall I was very satisfied with my stay and if I have to take a trip back down to Lakeland this hotel is definitely on my list to stay again.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Michael, We are thrilled to hear that your experience with us turned your trip around! Our team takes pride in providing excellent service, even during late hours. It's great to know you found your room clean and the bed comfortable for a good night's rest. We appreciate your feedback and look forward to welcoming you back on your next trip to Lakeland.

8/10 Bien

Linda

Voyage en famille
Les points forts : Personnel et service
Overall good
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Linda,We're delighted to hear you had a positive experience during your stay. Your feedback is very valuable to us as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing to stay with us.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was adequete for my needs.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Greg,We appreciate your feedback and are glad to hear our hotel met your needs during your stay. Feel free to reach out to our management if you have any suggestions or further comments to share. Thank you for choosing to stay with us.

6/10 Satisfaisant

Marcus

Les points faibles : Infrastructures et conditions de l’hébergement
The property needs full renovation.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Marcus, We appreciate your feedback and will share it with our team for consideration. Our goal is to continuously enhance our guests' experience. Thank you for bringing this to our attention.

4/10 Médiocre

Bobby, Port Saint Lucie

Les points faibles : Infrastructures et conditions de l’hébergement
To me this property is outdated. Its wasn’t what I expected seeing the pictures on Expedia and then showing up to the hotel. The room was clean but clearly outdated. The tv was improperly mounted on the wall. There was not light switch and no usb ports for electronics. The ceiling had water damage stains in both the bedroom area and in the bathroom. The furniture was all old and dated.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Bobby, We appreciate your feedback and regret to hear that you found the property outdated. We take guest comments seriously and will share your concerns with the appropriate teams for review. We strive to provide comfortable accommodations for all our guests and will look into the areas for improvement mentioned in your review.

10/10 Excellent

Leslieann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Leslieann,We are thrilled to hear that you had a wonderful stay at our hotel! If you ever decide to visit us again, please don't hesitate to contact us directly with any specific requests. We look forward to welcoming you back soon!

4/10 Médiocre

Joan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was shabby and in need of updating and redecorating. Staff were unhelpful and uncommunicative. On checking in we were told breakfast times but when we went down in the morning we were told there was no breakfast because the kitchen was being renovated. I would not stay in a Quality Inn again
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Joan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the team for further improvements. It is important to us that all guests are provided with accurate information regarding our services. Thank you for bringing this to our attention.

2/10 Horrible

michael

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the picture up top of page does not match what we pulled up to. the lobby was the only nice part.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello michael,We appreciate your feedback and are glad to hear that you enjoyed our lobby. Your comments will be shared with our team for future improvements. Thank you for choosing to stay with us.

2/10 Horrible

Rahulkumar

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
unsafe, dirty, noisy, no breakfast, loud.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Rahulkumar,We apologize for your experience and value your feedback. Please reach out to our management team to further discuss your concerns.

2/10 Horrible

Jossue

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Jossue, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay. Your satisfaction is important to us, and we would love the opportunity to address any concerns you may have.

6/10 Satisfaisant

Henry, Centennial

Voyage en couple
Les points forts : Personnel et service
The room was ok but it felt grimey. No hot breakfast. Sketchy area around the hotel. Tiny TV. Loud creaky beds. Ac/heat was building ran not controlled in room
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Henry, We're sorry to hear about your experience and appreciate your feedback. We strive to improve our services constantly and will address your concerns internally for further evaluation and improvement. Feel free to reach out to our management team with any additional comments or queries.

2/10 Horrible

Charlene

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Advertise Pictures doesn’t match the actual Hotel. Rust in the Bathroom
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Charlene, We appreciate your feedback and regret to hear about your experience. We strive to accurately represent our property through photos but apologize if there was any discrepancy. Your comments on the bathroom will be shared with our team for review. Thank you for bringing this to our attention.

2/10 Horrible

Ja’Dayshia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Ja’Dayshia,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us so we can address any concerns you may have.

8/10 Bien

Steffon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Steffon, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please feel free to reach out to us. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Elvin J

Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Hello Elvin J,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Karla

Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Karla,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience! We hope to welcome you back soon for another enjoyable visit.

8/10 Bien

Johnny

Les points forts : Personnel et service
Property was nice. Room was nice. The people were great. It was probably SUPER nice in the 90s but it has aged. It was good for the price.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Johnny,We are delighted to hear that you found our property, room, and staff to your liking. Our team works hard to ensure a pleasant experience for all our guests. Your feedback about the aging infrastructure is duly noted as we strive to make improvements continually. Thank you for choosing to stay with us at our hotel.

2/10 Horrible

Lauren M

Séjour de 4 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Lauren M, We're sorry to hear that your stay did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.

2/10 Horrible

Rosa

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing was good about this property and there was a misrepresentation of the double bed rooms on the website and the reservation confirmation.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Rosa,We apologize for any confusion regarding the room descriptions. Your feedback is valuable and will be shared with the relevant team for review and improvement. Let us know if there is anything else we can assist you with.

8/10 Bien

Alexander

Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Alexander, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bien

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Samuel, We appreciate you taking the time to share your experience with us! We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Bien

Karen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Happy with the stay. Pool is pretty rooms are clean but dated.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Karen,We're delighted to hear you enjoyed your stay with us and that you found our pool and rooms to your liking. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Feel free to reach out to our management team for any further assistance or feedback.

8/10 Bien

Juan

Les points forts : Propreté et personnel et service
Close to event. Nothing unique about property.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Juan,We appreciate your feedback and are glad you found our hotel's location convenient for your event. Each guest's experience is valuable to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older gentlemen at check-in was rude and grumpy. The mattress on both beds was worn out and felt like sleeping directly on springs. The carpet was dirty and stained. There was no hot water the next morning. When I told the gentlemen at the front desk when checking out, his only response was that he had the same complaint from other customers. I guess it was supposed to make me feel better that I was not the only one who had a cold shower. He made no attempt to make things right and did not even offer an apology. This was a Low Quality Inn.
Séjour de 1 nuit en février 2024
Réponse de Manager le 7 mars 2024
Hello James, We are sorry to hear about the aspects of your stay that did not meet your expectations. Your feedback will be shared with our team for improvement. If you would like to discuss your experience further, please feel free to contact our management team directly. Your insights are valuable to us as we strive to enhance our guests' experiences.

2/10 Horrible

Heather

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Dead roach in bathroom. Hole in bathroom door. Smoke detector broken with wires exposed. Other guests in parking lot area with lawn chairs drinking beer. One came inside & started arguing with the employee that was checking us in & when my husband told him to take care of his issue after we were checked in the guy raised his voice & was rude. The other employee possibly the manager told the employee helping us to finish with us & took the guy arguing away from The desk to talk to him. The overall cleanliness of room was bad. The mattress was dirty with stains. Towels had stains. Shower curtain was stained with mold. Windows had black residue around them. We only stayed 1 night & it was too late to look for another hotel as we were there for a local Soccer tournament our child was playing in & the next morning the game was very early. Horrible & uncomfortable experience all around. Would give 0 stars & do not recommend!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Heather, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Christina

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Very outdated, borderline sketchy. Thank god it was only for one night.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Christina, We value your feedback and will share your comments with our team for further review. Your insights are crucial to our ongoing improvement efforts.

2/10 Horrible

Adasha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello Adasha, We're sorry to hear you did not completely enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value your input and hope to have the opportunity to make it right for you in the future.

8/10 Bien

daniela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solo pasamos 1 noche. Estuvo ok. La muchacha del front desk muy atenta.
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Hello daniela, Agradecemos sus comentarios positivos sobre nuestro personal de recepción. Esperamos que disfrutara de su estadía y que considere regresar para experimentar más de lo que nuestro hotel tiene para ofrecer. ¡Esperamos darle la bienvenida de nuevo en el futuro!

4/10 Médiocre

Lise

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Lise, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have. We strive to provide excellent service to all our guests.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice front desk lady big rooms clean
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 24 févr. 2024
Hello Michael,We appreciate your positive feedback regarding our front desk staff and room cleanliness. We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience, and we hope to welcome you back in the future.

6/10 Satisfaisant

???

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
部屋がとても暗い。そして水が少し臭い。。
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello ???, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for further improvement. Should you have any further concerns, please feel free to contact our management team for assistance.

4/10 Médiocre

Danielle

Séjour de 3 nuits en février 2024
Réponse de Manager le 24 févr. 2024
Hello Danielle, We are sorry to hear that your stay did not meet your expectations. We value your feedback and would like to hear more about your experience to address any issues. Please reach out to us at your convenience so we can assist further.