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Avis sur Hilton Lake Taupo

5 out of 5
Hilton Lake Taupo
80-100 Napier Road, Taupo

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 527 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 312 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 107 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1002." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Martin

Séjour de 2 nuits en janvier 2024

10/10 Excellent

jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bel hotel , vue magnifique sur le lac , hotel tres calme
Séjour de 1 nuit en mars 2020

8/10 Bien

Denis

Séjour de 5 nuits en février 2020

8/10 Bien

laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019

10/10 Excellent

jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
superbe séjour
arrivée dans un super hotel , avec une super vue sur le lac . on nous a attribué une superbe appartement spacieux et confortable avec une cuisine ouverte et moderne . petit déjeuner de très bonne tenue et varié . un service professionnel et irréprochable .
Séjour de 4 nuits en novembre 2017

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toute étais parfait mais j’ai dû mentionné que j’etais Hilton honors car il y avait déjà un délai à 16:00 pour obtenir notre chambre qui n’etais Pas prêt. J’ai donc demandé mate check out mais pas trop réceptif.
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2017

8/10 Bien

CHEN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice and comfortable room.
Séjour de 4 nuits en mai 2024
Réponse de Hilton Lake Taupo le 9 mai 2024
Kia Ora Chen, Thank you for your kind words about the room. We appreciate your review! Thank you again, and we hope to welcome you back in the future!Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved out stay. Thank you so much to the team at The Hilton. Breakfast and snacks were as delicious as always and our room was immaculate, and I'm a clean freak 😂 The hotel was at capacity and check in took a much longer time than normal, but this was understandable.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Lake Taupo le 7 mai 2024
Kia Ora Natasha, Thank you for your review following your stay at Hilton Lake Taupo. We are delighted to hear you enjoyed the breakfast, rooms and cleanliness! Thank you again and we hope to welcome you back in the near future! Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

6/10 Satisfaisant

Colette

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Facilities lovely; hot pool and swim pool available; cleaning staff friendly; room spacious and very nice; Check in staff chilly and disinterested; parking not great as have to walk in near darkness from a lower carpark back to the hotel;
Séjour de 3 nuits en avril 2024
Réponse de Hilton Lake Taupo le 7 mai 2024
Kia Ora Colette, Thank you for taking the time to write your review following your stay at Hilton Lake Taupo. It is lovely to read you enjoyed the facilities rooms, and we appreciate your kind words about the cleaning staff. That said, we pride ourselves in giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. We appreciate the feedback and will review this internally. Colette, thank you again and we hope to welcome you back in the future at Hilton Lake Taupo. Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

10/10 Excellent

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a lovely hotel, and fabulous views of the lake if you’re lucky enough to see it from your room. Not issue for me was there was noise from the room above me - otherwise no complaints at all
Séjour de 1 nuit en avril 2024
Réponse de Hilton Lake Taupo le 2 mai 2024
Kia Ora Sarah, Thank you for your taking the time to write a review following your stay at Hilton Lake Taupo. We are delighted reading you enjoyed your stay. We hope to welcome you again in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

8/10 Bien

Shayal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hilton Lake Taupo le 28 avr. 2024
Kia Ora Shayal, Thank you for providing us with a review following your stay at Hilton Lake Taupo. We are glad to hear you enjoyed your stay. Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

10/10 Excellent

Susanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Das beste Brot in Neuseeland
Séjour de 2 nuits en avril 2024
Réponse de Hilton Lake Taupo le 16 avr. 2024
Kia Ora Susanne, Thank you for your positive review. We feel honored by your comment about the bread!Susanne, thank you again and we hope to welcome you back in the near future.Kind regards, Hilton Lake Taupo

6/10 Satisfaisant

Shannel

Séjour de 1 nuit en avril 2024
Réponse de Hilton Lake Taupo le 6 mai 2024
Kia Ora Shannel,Thank you for your review. We hope to welcome you back in the near future.Kind regards, Tracey Poole Hotel Manager-Hilton Lake Taupo

8/10 Bien

LESLEY

Voyage en couple
Didn’t like the exposed walkway… wind and rain spoil the walk to the room Also… cleaning behind opened doors needs to be more thorough. Facilities are fabulous and rooms well set up Staff lovely and friendly
Séjour de 1 nuit en avril 2024
Réponse de Hilton Lake Taupo le 14 avr. 2024
Kia Ora Lesley, Thank you for sharing your feedback; it is wonderful to hear you had an amazing experience with the facilities, our team and the rooms. We appreciate your honest review and value your insights. We will keep it in mind for future interactions. Thank you again, and we hope to welcome you again at Hilton Lake Taupo.Kind regards, Scott ThomsonGeneral Manager- Hilton Auckland

10/10 Excellent

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Hilton Auckland le 8 avr. 2024
Kia Ora Jack, Thank you for taking the time to write this 5* review following your stay at Hilton Auckland. We are delighted to read that you enjoyed your stay and we appreciate the feedback. Thank you again, and we look forward to welcoming you again at Hilton Auckland.

10/10 Excellent

Claire

Voyage en couple
Les points forts : Propreté et équipements
Always a lovely place to stay. Rooms are a good size and well appointed. Love the pool and fitness areas as well. Always my preferred place to stay in Taupō.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Lake Taupo le 9 avr. 2024
Kia Ora Claire, Thank you for taking the time to write this review following your stay with us at Hilton Lake Taupo. It is a pleasure having you stay with us again, and we are delighted reading that you enjoyed the room and the hotel facilities.Claire, thank you again and we look forward to welcoming you again at Hilton Lake Taupo. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Andrei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Lake Taupo le 9 avr. 2024
Kia Ora Andrei, Thank you for your review following your stay with us at Hilton Lake Taupo. We are delighted to hear that you enjoyed your time with us, and we appreciate the 5- star rating.Andrei, thank you again, and we hoop to welcome you again in the near future! Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

10/10 Excellent

Douglas, Castle Rock

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property overlooking Lake Taupo in the distance. Our room had a balcony. Bed was superior as was the bathroom. First class!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic welcoming staff, excellent facilities.
Séjour de 2 nuits en février 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Tasha,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Tasha, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Yuhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Yuhan, We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

8/10 Bien

Ronald, Dana Point

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is under renovations and our “deluxe” room had its view of the lake obscured by scaffolding and workers walking back and forth in front of our window. The room is clean and modern but a bit bland - was hoping for something with some character given this was a historic building. Nice hilltop location but not walkable to restaurants or the lake.
Séjour de 2 nuits en février 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Ronald,Thank you for taking the time to post your review following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

annette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything,the staff were lovely,receptionist,the lady who carried our bags up ,our room service lady,everybody was amazing thankyou
Séjour de 2 nuits en février 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Annette,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality. Annette, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

6/10 Satisfaisant

Bela

Les points forts : Infrastructures et conditions de l’hébergement
We enjoyed the pool. The room and bed was very comfortable. It was nice to have an outdoor courtyard. The young staff were great and tried to be helpful when we arrived a little bit early by giving us a drink voucher while we waited for our room to be ready. But the senior manager was rude and unhelpful telling her staff not to because we were early. This caused some embarrassment to the staff member which we thought was unprofessional of the manager. The restaurant bar needs some attention but we had a pleasant dining experience with lovely young staff. Overall an average stay.
Séjour de 2 nuits en janvier 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Bela,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback regarding our senior manager has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

6/10 Satisfaisant

Richa

Voyage en famille
Les points faibles : Personnel et service et équipements
No Room service, called thrice got no response.
Séjour de 1 nuit en février 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Richa,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

10/10 Excellent

Kerrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very welcoming and professional. Extremely helpful. Lovely meal at restaurant. Secure parking at reasonable price.
Séjour de 1 nuit en janvier 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Kerrie,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality and dining experience you had. Kerrie, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Kjell king

Séjour de 3 nuits en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Gall, Calabasas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property We loved it Thank you
Séjour de 1 nuit en janvier 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora Gall,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. Gall, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

4/10 Médiocre

David

I shared it with the staff
Séjour de 4 nuits en janvier 2024
Réponse de Tracey Poole le 18 mars 2024
Kia Ora David,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to spend the news years. Would recommend this place.
Séjour de 1 nuit en décembre 2023
Réponse de Tracey Poole le 18 mars 2024
Kia Ora David,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. David, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Hanspeter

Séjour de 1 nuit en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great hotel bit out of town. Pool area could have been bigger to cater for the property. Limited chairs and shaded areas. Meals however were outstanding compliments to the chef. Most likely would stay closer to the heart of the town next time.

8/10 Bien

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property and grounds. Pool also awesome.
Séjour de 2 nuits en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Kia Ora Glenn,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities.Glenn, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Bien

Pedro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff. Apartment was very clean, although balcony didn't seem to have had the same attention. Bed was comfortable while sofa-bed not so much. Pools are great, with separate shallow pool for kids. Gym has brand new equipment. Overall great stay
Séjour de 5 nuits en décembre 2023
Réponse de Tracey Poole le 20 févr. 2024
Kia Ora Pedro,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and facilities. Pedro, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Rachel

Séjour de 2 nuits en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Jackie

Séjour de 3 nuits en janvier 2024
Réponse de Tracey Poole le 20 févr. 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

6/10 Satisfaisant

Marie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Hotell som börjar bli slitet Lös toa sits, nästan inget kall vatten på rummet
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Anushelin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Anushelin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Wayne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, pool, and restaurant. Exceeded expectations.
Séjour de 2 nuits en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Wayne,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Wayne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Karijus

Séjour de 1 nuit en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Karijus,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Natasha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The duty manager recognised us from our stay last year, even remembering specific details. We were made to feel so welcome, they treated us to a couple of things for my husband's birthday too. Our room was clean, bed was super comfortable and our breakfasts were delicious 😋 We'll be back for sure, thanks Team 🎀🌸🎀
Séjour de 1 nuit en décembre 2023
Réponse de Scott Thomson le 18 déc. 2023
Kia Ora Natasha,Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and hospitality. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott ThomsonGeneral Manager - Hilton Auckland

8/10 Bien

Kevin

Séjour de 2 nuits en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Kevin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Richard

Séjour de 2 nuits en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Richard,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Satisfaisant

Neil

Séjour de 2 nuits en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Qunying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
View
Séjour de 1 nuit en décembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Qunying,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Noah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Noah,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Neil

Séjour de 3 nuits en novembre 2023
Réponse de Tracey Poole le 27 déc. 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Bien

Dianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room and facilities. Felt a bit rushed at the dinner. food served with the drinks and couldnt enjoy the drinks and meal in a relaxed atmosphere.
Séjour de 3 nuits en novembre 2023
Réponse de Scott Thomson le 18 déc. 2023
Kia Ora Dianne,Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind regards, Scott ThomsonGeneral Manager - Hilton Auckland