Ponton

Avis sur Placid Bay Hotel

2.5 out of 5
Placid Bay Hotel
2187 Saranac Avenue, Lake Placid, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 165 avis sur 277." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 277." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 277." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 277." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 277." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Mathieu

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 13 janv. 2024
Hello Mathieu, Thank you for taking the time to leave a review, Im sorry that we did not meet your expectations during your stay. Please feel free to contact the hotel direct and speak with the Manager to discuss any issues you had while you were with us. We hope to see you again

10/10 Excellent

Guillaume

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Right on lake placid .. kayak available.. heated pool, 3mins from village . Perfect spot during summer time.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Manon

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Hôtel avec une très belle vue.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien
Séjour de 1 nuit en mars 2023
Réponse de Alex le 19 mars 2023
Thank you for sharing your nice experiance. We hope to se you again.

10/10 Excellent

Audrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel emplacement, facile d'accès, propre, arrivé autonome et tranquille. Rien ne nous a déplut.
Séjour de 1 nuit en mars 2023
Réponse de Alex le 17 mars 2023
Thank you for you nice review. We hope to see you back soon.

10/10 Excellent

Martin

8/10 Bien

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I could plug my Tesla in the parking
Séjour de 1 nuit en novembre 2022
Réponse de Fiorella le 14 nov. 2022
Thank you for your review.

8/10 Bien

Sabrina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, près de plusieurs services!
Réponse de Fiorella le 12 nov. 2022
Thank you so much , Please come back and see us soon

10/10 Excellent

Pierre-Marc, Sainte Adele

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tranquille mais proche du centre-ville
Séjour de 3 nuits en juillet 2022
Réponse de Emma le 3 sept. 2022
Thank you!

10/10 Excellent

Lucie

Séjour de 1 nuit en juin 2022
Réponse de Emma le 8 juin 2022
Thank you for your review!

10/10 Excellent

Marie-Claude

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charmante propriété, bien entretenue, bel emplacement sur le bord du lac, épiceries et restaurants à proximité.
Séjour de 1 nuit en mai 2022
Réponse de Emma le 12 juin 2022
Thank you for your review! So happy you enjoyed your time with us! Please consider us whenever you venture back to the Adirondacks.

10/10 Excellent

Camille

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lieu très propre et rénové. A 15 minutes en voiture des sentiers et à 5 minutes à pied de la rue commerciale, donc très bien situé. Vue et entrée sur le lac, beau terrain.
Séjour de 1 nuit en avril 2022
Réponse de Emma le 2 mai 2022
Thank you! Please come visit us again in the future!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018
Réponse de Ara Office Manager le 31 oct. 2018
Thank you for your great 4/5 rating of the Placid Bay Inn. We strive for perfection; so please, in the future, please let us know how we could have improved your stay to earn a perfect 5/5!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le tout cest tres bien passé. endroit tres tres propre
Séjour de 2 nuits en février 2018
Réponse de Ara le 7 févr. 2018
Thank you for the outstanding 5/5 rating of our property. Our staff does an incredible job providing an extremely clean, comfortable stay for all of our guests. We appreciate your review. Ara Office Manager

6/10 Satisfaisant

ANDREW

Voyage en famille
Les points faibles : Personnel et service
Poor staff. Did not replemish supplies in office. Poor management
Séjour de 3 nuits en avril 2024

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Placid Bay Hotel by Weekender le 10 avr. 2024
Hello Mary, Thank you so much for taking the time to rate your stay with us. We truly appreciate your support and hope to see you the next time you are in the area.

4/10 Médiocre

William S.

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The weekender concept is not for me. Snow removal on steps to my room on second floor not done for 3 days. Why a toilet plunger in front of my door. Could not connect on WIFI, person I called was arrogant, I gave up after 2 days. I will be back in the area soon. I lived in the area for over 30 years. Spent over 30 years in the ski/outdoor recreation industry. Anyone that asked about where I was staying was told how I felt. This included ORDA, DEC, The Hilton, I could go on. For another 20- 30 dollars per night it would be worth it.
Séjour de 4 nuits en mars 2024
Réponse de Placid Bay Hotel by Weekender le 27 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your honesty and taking the time to provide us with your insights.We apologize that your experience did not meet your expectations, and we understand the importance of continuously improving our services. Your feedback will be invaluable in helping us identify areas where we can make necessary improvements to enhance the overall guest experience.Please know that your concerns have been taken seriously, and we will be addressing them with our team to ensure that similar issues do not occur in the future. We are committed to providing exceptional service to all our guests, and your feedback plays a vital role in achieving that goal.We genuinely hope that you will give us another opportunity to serve you in the future, so we can demonstrate the improvements we have made based on your valuable feedback.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more enjoyable stay.

6/10 Satisfaisant

Steve

Voyage en couple
This is an old motel with a fresh coat of paint. Nothing amazing but comfortable enough for a night or two. Light sleepers beware. The walls are THIN. You can clearly hear a conversation or the tv in the next room over.
Séjour de 2 nuits en mars 2024
Réponse de Placid Bay Hotel by Weekender le 27 mars 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your honesty and taking the time to provide us with your insights.We apologize that your experience did not meet your expectations, and we understand the importance of continuously improving our services. Your feedback will be invaluable in helping us identify areas where we can make necessary improvements to enhance the overall guest experience.Please know that your concerns have been taken seriously, and we will be addressing them with our team to ensure that similar issues do not occur in the future. We are committed to providing exceptional service to all our guests, and your feedback plays a vital role in achieving that goal.We genuinely hope that you will give us another opportunity to serve you in the future, so we can demonstrate the improvements we have made based on your valuable feedback.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more enjoyable stay.

4/10 Médiocre

Trishia

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was hoping that the low price wasn’t a reflection of the property but in this case it was. The flooring was a beige carpet and there were stains throughout the room. There were also beverage stains on the doors and the walls. The chair in the room had visible discoloration. The bathroom floors were not clean. The staff did accommodate us with an early check-in as requested which was appreciated but upon arrival the room was only 60 degrees. I really wanted to like this place but I couldn’t wait to go home and shower. I would not stay here again or recommend it to anyone else. I will note that I am a clean freak so these things really throw me off, if you are not then it may be fine for you.
Séjour de 1 nuit en mars 2024
Réponse de Placid Bay Hotel by Weekender le 9 mars 2024
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay at our property. We take guest satisfaction very seriously, and we deeply regret that we fell short of meeting your expectations.We appreciate you bringing the cleanliness issues to our attention. It is certainly not the standard we strive to uphold, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future. Your feedback is invaluable in helping us improve our services and maintain a high level of cleanliness throughout our property.We are glad to hear that our staff was able to accommodate your request for an early check-in. However, we understand that the room temperature was not up to par upon your arrival. We apologize for any discomfort this caused you. We will review our procedures to ensure that rooms are properly heated prior to guests' arrival.Please know that we take your comments seriously, and we will use them to make the necessary improvements to enhance the overall guest experience. We apologize for any inconvenience you experienced and understand your decision not to stay with us again or recommend our property.If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly. We value your feedback and appreciate the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope to have the chance to provide you with an improved experience in the future.

10/10 Excellent

Alexandria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Able to check in early after I called the service desk, very easy and simple system for check in and out. Would stay here again. Easy free parking.
Séjour de 1 nuit en mars 2024
Réponse de Placid Bay Hotel by Weekender le 9 mars 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay with us.We're glad to know that our service desk was able to accommodate your request for an early check-in. We strive to provide a seamless and hassle-free check-in and check-out process for our guests, and it's great to hear that you found it easy and simple.We're also pleased to hear that you enjoyed the convenience of our free parking. Providing ample parking options is important to us, and we're glad that it added to your overall experience.We value your satisfaction and would be thrilled to welcome you back for another stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we look forward to hosting you again soon.

2/10 Horrible

Jeremy

Séjour de 3 nuits en février 2024
Réponse de Placid Bay Hotel by Weekender le 22 févr. 2024
Hello Jeremy, Thank you for taking the time to leave a review, please feel free to contact the property direct to discuss you 1/5 rating

8/10 Bien

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole check in-check out proccess was smooth and very convenient. Hotel room and bathroom were amazingly renovated and beautiful as well as clean. Had a great stay. Only inconvence was the lack of parking at the hotel. I understood that it was small and a tourist town, just felt inconvenienced when i had to park at a different hotel and walk to my hotel. Just feel in future the information ahead of time would have been appreciated so i would have known to uber or lyft. But all in all it was an amazing stay and a great hotel.
Séjour de 3 nuits en février 2024
Réponse de Placid Bay Hotel by Weekender le 20 févr. 2024
Hello AdamThank you for taking the time to leave a review and feedback, I am gland that your stay was well and sorry about the parking. we do not have a lot of space when the hotel is full. We hope to see you the next time you are in town

6/10 Satisfaisant

Maxim

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Sound proofing is bad, you can hear your neighbors!
Séjour de 2 nuits en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 18 févr. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the soundproofing issues. We will address this matter to ensure a more peaceful stay for all our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention.

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful We always return Very accommodating Clean and comfortable
Séjour de 2 nuits en février 2024
Réponse de Placid Bay Hotel by Weekender le 15 févr. 2024
Olivier, Thank you! Its a pleasure having you here From all of us here at weekender PB safe travels and see you next time!

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Placid Bay Hotel by Weekender le 15 févr. 2024
Hi Mathew Thanks for the review. Hope to see you the next time you’re in the area.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was beautiful. Everything looked clean and new. The location was great. Parking was the only negative. The smallish lot was full when we arrived (8pm). Would definitely stay there again.
Séjour de 1 nuit en février 2024
Réponse de Town House Lodge by Weekender le 12 févr. 2024
hello kennethThank you for taking the time to leave a review, sorry to hear that we didn't have conditioner in the room ready for your arrival, Hope to see you next time you are in town.

10/10 Excellent

Kylie

Séjour de 1 nuit en février 2024
Réponse de Placid Bay Hotel by Weekender le 27 mars 2024
Hello KylieThank you for taking the time to rate our hotel, we truly appreciate your support and hope to see you the next time you are in the area

6/10 Satisfaisant

Mary

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 1 févr. 2024
Hello Mary, Thank you for taking the time to leave a review, please feel free to contact the property directly to discuss any concerns that you have. We thank you for your business and hope to see you again soon

8/10 Bien

Cathy, Commack

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et équipements
Everything was perfect. There was no conditioner in the shower only shampoo n body was. Good thing i brought my own
Séjour de 1 nuit en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 1 févr. 2024
Hello Cathy, Thank you for taking the time to leave a review, sorry to hear that we didn't have conditioner in the room ready for your arrival, Hope to see you next time you are in town.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Close to Area Attractions… Clean & Comfortable
No frills hotel… close to area attractions… very clean… comfortable bedding… beautiful views (if you choose room with a view) highly recommended!
Séjour de 2 nuits en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 1 févr. 2024
Hi Brenda, Thank you for taking the time to leave a review we appreciate your support and hope to see you the next time you are in town.

4/10 Médiocre

Chang

Séjour de 1 nuit en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 1 févr. 2024
Hello ChangThank you for taking the time to leave a review, please feel free to contact the property to go over any concerns you have. We would love the opportunity to know how we could have done better.

10/10 Excellent

Mia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 16 janv. 2024
Hello Mia, Thank you so much for taking the time to leave a review, we truly appreciate your support and we hope to see you the next time you are in town.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Placid Bay Hotel by Weekender le 16 janv. 2024
Dear guest,Thank you for taking the time to leave a review, We appreciate your support and hope to see you the next time you are in town.

8/10 Bien

Taijiro

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 13 janv. 2024
Hello Taijiro, Thank you for raking the time to leave a review, We appreciate your support and hope to see you the next time you are in town.

6/10 Satisfaisant

Erin

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Hello Erin, Thank you for taking the time to leave a review, we appreciate your support

6/10 Satisfaisant

Katrina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean. Needs a better shower head.
Séjour de 2 nuits en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Hello Katrina, Thank you for taking the time to leave us feedback, I am currently working on getting new shower heads installed. Thank you again for your support and we hope to see you the next time you are in town.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Thank you for taking the time to leave a review, We appreciate your support and hope to see you next time you are in town

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Thank you for taking the time to leave a review, we appreciate your support and hope to see you next time you are in town

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Hello Margaret, Thank you for taking the time to leave us a review, we appreciate your support and hope to see you next time you are in town,

10/10 Excellent

Brent, West Sunbury

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10 Fantastic place to stay, nice comfy & cozy bed, great bathroom, nice outdoor features. Chairs to sit around the docks and view the lake. Nice fire pit beside the lake!
Réponse de Placid Bay Hotel by Weekender le 29 déc. 2023
Brent, Thank you for taking the time to leave a review, we appreciate your support and hope to see you next time you are in town.

6/10 Satisfaisant

Luke

Les points forts : Propreté et infrastructures et conditions de l’hébergement
OK I suppose
The hotel had no check in. This would have been fine if we received the check in details, but we didn't and the phone provided to contact someone did not work. When we finally accessed the room it was very small. The bed was lovely but took up the entire room, leaving no space for anything else. We booked this hotel for the canoes&kayak hire. These had been removed before we got there and were unavailable. This hadn't been communicated in advance. I would describe this hotel as "ok"
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Grace

Loved this place enjoyed having a fire in the back next to the lake. Price was reasonable
Séjour de 2 nuits en octobre 2023

8/10 Bien

victoria

Voyage en couple
It was nice
Séjour de 2 nuits en octobre 2023

8/10 Bien

PAOLA

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Leslie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The carpet is very dirty. The tub would not drain. The fireplace had no directions on how to turn on. The 2 numbers in the lobby to call for assistance were completely non -responsive and the Inn doesn’t have an on-site manager. The third number from the website worked and the maintenance person asked me to see if the fireplace was plugged in. After moving the fireplace it came off the base and nearly tipped over. The maintenance person came and fixed the fireplace and figured out how to start it (button under a hidden front panel). Messages were not returned regarding the tub that failed to drain. After calling again, I was told drano could be put in the tub and if that didn’t work I could be given a code to another room to shower which was declined. A credit was offered. The linens were clean and the bed was comfortable. The outlets were minimal and required unplugging the lamp or coffeemaker to charge a cell phone.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tim

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location, well maintained, near to lake and local sites
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

William

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The carpet in the room was beyond dirty, it was absolutely gross. Although there were Keurig coffee pods, there was no Keurig to make coffee in. Tried contacting and never received a response. The entry door did not close securely.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Dominic

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

8/10 Bien

Olivier

Voyage en couple
Les points forts : Propreté et personnel et service
Need ice in the ice machine A recurring issue No hot water one night but got fixed next day with local provider Hyde fuel AC in room 1 did not work properly at night not cooling the room. Still our to go place and a great value most of the time. Great location and parking. Staff very accommodating.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Olivier

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
We are frequent return guests. Ongoing issue is ice machine that remains empty… very inconvenient to drive at night for a glass of ice… also Housekeepers should clean rooms at least very two days (we called on day 4). No hot water but it was fixed next day.
Séjour de 2 nuits en septembre 2023