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Avis sur Extended Stay America Suites Orlando Lake Mary 1036 Greenwoo

2.5 out of 5
Extended Stay America Suites Orlando Lake Mary 1036 Greenwoo
1036 Greenwood Blvd, Lake Mary, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 267 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 244 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 150 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 154 avis sur 1005." "

6,8/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2019
Réponse de Hotel Management le 19 avr. 2019
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Bien

Marie, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Air conditionné très très bruyant. Sinon, chambre propre et grande.
Séjour de 1 nuit en septembre 2018
Réponse de Hotel Management le 13 sept. 2018
Marie, thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the spaciousness of your room. We value your feedback in regard to the air-conditioning unit and will be shared with our team so that corrective measure can be taken. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

8/10 Bien

annie

Séjour de 1 nuit en juillet 2018
Réponse de Hotel Management le 3 août 2018
Annie, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management

4/10 Médiocre

Phil, montreal

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Chambre pas propre ! Tapis sale , spot de peinture sur les murs , veille bouteille d’eau sous les lits
Séjour de 1 nuit en février 2018
Réponse de Hotel Management le 15 févr. 2018
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

10/10 Excellent

Zariyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Shawnie

Les points faibles : Infrastructures et conditions de l’hébergement
What was not satisfying about property was system was not up to par with 3rd party booking vendors seems like and room itself seemed like it was a pet friendly room near other pets and smokers on same floor as i wanted Non smoking room, which i got, but still near smokers. Just honestly wasnt satisfying for me wanting a relaxed n comfort stay..
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 27 mai 2024
Dear Shawnie, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the third-party booking system and the room placement. We understand your preference for a completely non-smoking environment and regret that this was not fully met. Your feedback is crucial, and we will work diligently to improve our booking coordination and room allocation to better meet guest expectations. We hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management

4/10 Médiocre

Kathleen

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The outside of the property was Clean. You walk in and the lobby area was dirty , the little coffee station was not clean. the rugs looked like they wet and smelled like mold. Our room smelled like bug spray when we had to clean everything down with disinfectant wipes and spray air freshener.
Séjour de 4 nuits en mai 2024
Réponse de Hotel management le 23 mai 2024
Dear Kathleen, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and welcoming environment is a priority, and we regret that we did not meet your expectations. Your comments have been shared with our team. We appreciate your input and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

8/10 Bien

Edwin Pedroza

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good stay.
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Edwin Pedroza, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

4/10 Médiocre

Natalia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 14 mai 2024
Dear Natalia, We are truly sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we take it seriously. We apologize for any inconvenience you encountered during your stay. Please know that we are committed to addressing any issues you experience to ensure a better experience for future guests. Your satisfaction is our top priority, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel management

10/10 Excellent

Kimberly

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very pleased with our stay . I would differently recommend my friends an family to stay.. everyone there was so polite an helpfull ... i will differently be back .. ty so much
Séjour de 1 nuit en mai 2024

10/10 Excellent

Leigh, Bushnell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 9 mai 2024
Dear Leigh, We are delighted to hear that you found Extended Stay America to be a nice place. Providing a comfortable and enjoyable experience for our guests is our top priority. We appreciate your feedback and hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Management

6/10 Satisfaisant

Judy

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté
When we arrived at our room, the door was open, and the bathroom had been used and not flushed. The hallways to the rooms was dark and creepy.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Dear Judy, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We have discussed your concern with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

4/10 Médiocre

nathan

Les points forts : Personnel et service
Smell in the room
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Dear Nathan, We sincerely apologize for the unpleasant odor you experienced during your stay. Your comfort is our top priority, and we regret any inconvenience caused by the smell in your room. Please know that we take your feedback seriously and will address this issue with our housekeeping team to ensure it is promptly resolved. We appreciate your understanding and hope you will give us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

10/10 Excellent

Zariyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

2/10 Horrible

MIRANDA

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unsafe. Let a day early
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear MIRANDA, We're truly sorry to learn that you felt unsafe during your stay. Your safety and comfort are our top priorities, and we deeply regret any concerns you may have had regarding this matter. We take your feedback seriously and will promptly address any security issues to ensure a safer environment for all our guests. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

10/10 Excellent

Joan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was nice and welcoming - offered to help with my mom who is in a handicap room - room was good and had enough room for her wheelchair too
Séjour de 7 nuits en avril 2024

8/10 Bien

Jullio

The hotel attended were very professional
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Jullio, We are delighted to hear that you found our team at Extended Stay America to be very professional! Providing excellent service is our priority, and we are thrilled that our staff made a positive impression on your stay. Your satisfaction means everything to us, and we look forward to welcoming you back soon. Thank you for your kind words!Sincerely,Hotel Management

10/10 Excellent

Johnna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Johnna, We are thrilled you had an excellent experience at Extended Stay America! Our top priority is providing exceptional service and comfort for our guests, and we're glad we could meet your expectations. Your positive feedback means a lot to us, and we hope to welcome you back for another fantastic stay soon!Sincerely,Hotel Management

2/10 Horrible

Aurora

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bad service
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Aurora, We are sorry to hear about your experience. Providing excellent service is important to us, and we apologize for any inconvenience you encountered. Your feedback is valuable, and we'll use it to improve. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

4/10 Médiocre

Rhonda

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was not professional.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Rhonda, We apologize for any instances where our staff may not have met your expectations during your stay. Providing professional and courteous service is our priority, and we regret if we fell short in this regard. Your feedback is valuable, and we will address it with our team to ensure that all guests receive the highest level of service. Please know that we take your comments seriously and are committed to improving our service standards. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel management

10/10 Excellent

Deidra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kimberly

Kitchen is a bit raunchy looking, but I’m not here to cook so it’s all good.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Kimberly, While we appreciate your understanding about the kitchen, we strive for excellence in all areas. Your comfort is our priority, and we'll ensure a pristine environment for your next stay at Extended Stay America. We look forward to exceeding your expectations in all aspects of your visit!Sincerely,Hotel Management

6/10 Satisfaisant

angela, Brownsburg

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
This place comes off a little sketchy and wreaks of cigarette smoke. They also charge a $100 damage deposit, which I was told was just a temporary hold. It wasn’t, it was charged to my card and now I have to wait a week for the refund to go through. I never could find the breakfast which was not a true breakfast. If you can it’s worth staying somewhere else!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Angela, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Deidra

Voyage en couple
Les points forts : Propreté
Staff is great
Séjour de 1 nuit en avril 2024

10/10 Excellent

Deidra

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
It’s a cozy place away from home
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 6 avr. 2024
Dear Deidra, We are thrilled to hear that you found Extended Stay America to be a cozy retreat away from home! Providing a comfortable and welcoming environment for our guests is our top priority. Thank you for your kind words, and we're delighted to have been part of your positive experience. We look forward to hosting you again in the future!Sincerely,Hotel Management

10/10 Excellent

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
There a good hotel
Séjour de 1 nuit en mars 2024

8/10 Bien

Ian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Tina and support staff very friendly and welcoming.Safe car parking.Hotel rooms are clean but are in desperate need of refubisment.
Séjour de 14 nuits en février 2024
Réponse de TD le 19 mars 2024
Thank you!

4/10 Médiocre

EDWARD, St Johns

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff were okay. Elevator stopped working on the second day. Had to check out with belongings without elevator to assist. Cell phone reception not good in the hotel for some reason.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 15 mars 2024
Dear EDWARD, We apologize for the inconvenience caused by the elevator malfunction during your stay. Your comfort and convenience are important to us, and we regret any difficulty you experienced during check-out. Additionally, we are sorry to hear about the issues with cell phone reception within the hotel. We will investigate this further to ensure our guests have reliable connectivity during their stay. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Should you choose to stay with us again, we are committed to providing you with a smoother and more enjoyable experience.Sincerely,Hotel Management

4/10 Médiocre

Pamela

Voyage en famille
Les points faibles : Équipements
Carpet was dirty, had an odor. And people lingering in parking lot
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 15 mars 2024
Dear Pamela, We apologize for the cleanliness issues you encountered with the carpet during your stay. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the odor and the presence of individuals in the parking lot. We will address these concerns with our housekeeping and security teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found the people very nice.
Séjour de 1 nuit en mars 2024
Réponse de TD le 19 mars 2024
Thank you!

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Angelina

Séjour de 2 nuits en mars 2024

10/10 Excellent

Myriam

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice service; I ask for early check in and staff where able to help me.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 5 mars 2024
Dear Myriam, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. We are glad that we were able to provide you with an early check-in. Once more, thank you for reaching out to tell us about your experience! We hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Antanette, Orlando

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this location. Always have a good, pleasant stay when I come. I really enjoy spending time at this location. Super quiet and peaceful!
Séjour de 3 nuits en février 2024
Réponse de TD le 19 mars 2024
Thank you!

10/10 Excellent

Mark

Monica & Tina were excellent front desk staff! They kindly helped me with any of my questions. I had a great overnight stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Mark, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Monica and Tina; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Susan

Voyage en couple
Les points forts : Personnel et service
Getting a bit run down
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Susan, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit with your fiancee and provide a memorable trip. Sincerely,Hotel Management

4/10 Médiocre

Robert

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No bats in the belfry, but ....
First appearance a nice room. Showerhead sprayed water up & over shower curtain onto the floor.Next morning a large cockroach on kitchen counter; then one dropped onto my neck as I was getting dressed. Reported to front desk.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 18 févr. 2024
Dear Robert, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Considering this a rare incident, please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

2/10 Horrible

Patricia

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
0 star hotel
The Hotel was not clean and had a terrible odor. I checked out right after checking in. I will not choose an extended Stay America again.
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 13 févr. 2024
Dear Patricia, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Excellent

Christian Y.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en février 2024
Réponse de TD le 19 mars 2024
Thank you!

10/10 Excellent

Deidra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extra friendly
Séjour de 2 nuits en février 2024

10/10 Excellent

Jo-Ann

Séjour de 1 nuit en février 2024
Réponse de TD le 19 mars 2024
Thank you!

4/10 Médiocre

victor M

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en janvier 2024
Réponse de TD le 19 mars 2024
Thank you!

8/10 Bien

Dian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was a little disappointed in the breakfast.Had to leave to find food.This needs improvement don’t list it as breakfast when it was a small muffin and coffee
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Dian, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay. However, we apologize if our breakfast choices did not meet your expectations. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

8/10 Bien

Ramon, KANASIN

Les points forts : Propreté et personnel et service
.
Séjour de 1 nuit en janvier 2024
Réponse de TD le 19 mars 2024
Thank you!

2/10 Horrible

Uchenna

Séjour de 2 nuits en janvier 2024
Réponse de TD le 19 mars 2024
Thank you!

6/10 Satisfaisant

Linda

Séjour de 1 nuit en janvier 2024
Réponse de TD le 19 mars 2024
Thank you!

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The entire hall leading to the room smelled like dog urine and crap. Entered the room, and it smelled just as bad. Pieces of dog food on the floor. Bed looked like a taco shell. We didn't stay. Luckily they refunded us. This hotel has gone downhill.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 21 janv. 2024
Dear William, We apologize for the less-than-satisfactory experience during your visit. It's important to us that guests have a positive stay, and we're sorry for any inconvenience. Your feedback is valuable, and we will address the concerns mentioned to ensure improvements. We appreciate your understanding and hope you give us another opportunity to provide you with a better experience in the future. Thank you for sharing your feedback.Sincerely,Hotel Management

6/10 Satisfaisant

Christopher

Les points forts : Personnel et service
It was just as advertised ! It did the job and was extremely cheap .
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 21 janv. 2024
Dear Christopher, We're pleased your stay met your expectations and was cost-effective. Providing value to our guests is important to us. If there's anything specific you enjoyed or if you have further feedback, please feel free to share. We appreciate your positive comments and hope to welcome you back for another budget-friendly stay in the future. Thank you for choosing us!Sincerely,Hotel Management

10/10 Excellent

Shadai

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de TD le 19 mars 2024
Thank you!

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024