Chambre Supérieure | Coffres-forts dans les chambres, décoration personnalisée

Avis sur Parkview Astoria Hotel

4 out of 5
Parkview Astoria Hotel
18/19,Prince Tayo Adesanya Street, Ikoyi, Lagos

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 36." "

8,6/10

Propreté

8,2/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le petit déjeuner
Séjour de 2 nuits en juillet 2021

6/10 Satisfaisant

Enrico, Montpellier

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Bon hotel pour un court séjour
Il s'agit de chambres dans un complexe en face d'un hôtel. Donc le petit dej et la réception ne sont pas facilement accessibles. Ceci dit la chambre est propre et bien chauffée, le petit dej un peu basique, mais faites attention à la machine imprimante qui est à la réception. 1 livre par page.....page que vous n'aurez jamais. Et pas question de demander le remboursement à la réception parce que la gestion est affecté à une boite externe.

10/10 Excellent

Ayobami Opeoluwa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great management and staff who go over and beyond to satisfy the customers needs.
Séjour de 6 nuits en mai 2024

4/10 Médiocre

Brandon

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was falsely advertised. There were no microwaves or clothing irons in the rooms, and the exercise room was very small with inadequate equipment. The best thing about the hotel is the supermarket right next to it. I would NOT stay there again.
Séjour de 12 nuits en mars 2024

10/10 Excellent

Almut

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A gem safe in a secure area. Able to walk in the neighborhood even as woman. The hotel stuff is friendly and accommodating. An on site store is convenient and has everything you may need when traveling. The hotel is clean and smells good. There was not one issue. The breakfast buffet offers a variety. The pool is kept clean and hotel provides entertainment in the pool area in the weekends. It’s guarded and well taken care off. We enjoyed our 9 day stay.
Séjour de 9 nuits en mars 2024

8/10 Bien

Lukman

Séjour de 2 nuits en mars 2024

10/10 Excellent

Elizabeth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 1 nuit en février 2024

10/10 Excellent

Azeez

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en décembre 2023

8/10 Bien

EKUNDAYO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a very secure location
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Olufemi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Jeff

Séjour de 1 nuit en novembre 2022

8/10 Bien

David

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good but not fantastic.
Room was ok, Bathroom quickly gets flooded due to lack of drainage outside the shower area. Food is very expensive but this is general in Lagos. Supermarket on site was brilliant. Laundry did a good job apart from misplacing my vests (however they were found after much noise). Staff were friendly and professional. They even allowed me to print documents in the reception.
Séjour de 2 nuits en novembre 2021

4/10 Médiocre

Chioma

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
They made my wife pay for breakfast. I book the room for her and a friend with breakfast included and they said only 1 breakfeast was unclided and forced her to pay cash for her friend. So If I was there you assume I book a room for 2 and my wife does not get breakfast? This was is embarrassing and disgraceful and the hotel said it was Exepdia's fault.
Séjour de 1 nuit en septembre 2021

8/10 Bien

Adamson

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 19 nuits en août 2021

6/10 Satisfaisant

Adeniyi

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
PAH Stay
Just barely OK. Difficult to use data services in this hotel especially for a business person. The in house service provider is very terrible. Food and food service is terrible. Took 2 hours to prepare food and only for the food to be disappointing
Séjour de 4 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good food, customer service and affordable.
Séjour de 10 nuits en mai 2021
Réponse de Paulite le 8 juin 2021
Thank you for your honest review & also thank you for choosing to stay with us, and we are glad to hear that your stay with us was a memorable one. Best Regards

6/10 Satisfaisant

Oluwasola

Voyage d’affaires
Séjour de 1 nuit en mars 2021
Réponse de Adesegun Baruwa le 30 mars 2021
Dear Ouwasola, Thank you for your review and for choosing our hotel. We look forward to welcoming you back to Parkview Astoria Hotel soon

10/10 Excellent

NATALIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay!!!
Séjour de 2 nuits en mars 2021
Réponse de ADESEGUN (GM) le 19 mars 2021
Dear Natalie. Thank you for your review and for choosing our hotel. we are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to Parkview Astoria Hotel soon

10/10 Excellent

Oyediran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 1 nuit en décembre 2020
Réponse de Daco le 27 déc. 2020
thanks ,for your response,we hope to host you soon again thanks

4/10 Médiocre

Voyageur vérifié

Les points forts : Équipements
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2020
Réponse de Paulite le 8 sept. 2020
We will like to hear more from you so we can improve our service, so we can get 5 of 5. Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent space in Ikoyi
I was impressed by the service provided by the staff here. Everyone from the desk, room service and restaurant were attentive and pretty helpful when needed.
Séjour de 1 nuit en mars 2020
Réponse de Parkview Astoria Hotel le 26 mars 2020
Thank you for your beautiful review. We look forward to receiving you again, soon. Please keep safe

8/10 Bien

Keona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front counter staff were lovely. There were issues with the aircon in the first room and after a short period of time they changed our room. There were issues with power outage throughout our 4 day stay. They advertise free breakfast for 2 but advised only 1 breakfast is complimentary. Tried to use the airport shuttle but on both occasions the driver was out on another "mission" . Over all the rooms were comfortable and staff generally polite
Séjour de 4 nuits en mars 2020
Réponse de Astoria Hotel le 11 mars 2020
Thank you Keona for your positive reviews about our staff and 'comfortable' room. Nevertheless, there are a couple of surprises. Power outage? Power supply remains one of our hotel's main strengths for years, as we have independent capacity to supply power 24 hours a day, every day, without relying on public power supply which is generally epileptic. Astoria hotel is generally praised by our esteemed guests for delivering uninterrupted power always. Again, our policy on complimentary breakfast for grossly discounted package like the one booked by you is 'breakfast per room', not 'per occupant'. You may kindly draw our attention to the ads where you saw 'free breakfast for 2' for 100% refund of any payment you might have made for extra breakfast, please. Like we explained to you and everyone of you our esteemed guests, our shuttle service is strictly subject to availability. However, we do our best to assist our guests connect to 3rd party service providers, whenever the need arises. While regretting any inconvenience you might have experienced, we eagerly look for another opportunity to redefine your experience with us. Thank you for choosing Parkview Astoria Hotel

10/10 Excellent

Adamson Gbadebo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rocky at the beginning due to booking miscommunication between customers service at Hotel . Com and Parkview Astoria Management. However, the issue was resolved quickly. My stay was pleasant, the staffs conducted themselves professionally. Good customer service. Homely atmosphere. I will strongly recommend it to my friends and family members. Looking forward to my next stay. Thanks for the hospitality.
Séjour de 11 nuits en décembre 2019
Réponse de Mag. le 26 déc. 2019
Thank you for your positive review,we promise you more In your next visit,Thank for using Astoria Hotel. Warm regards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are exceptional! The hotel.is also of high quality.
Séjour de 2 nuits en novembre 2019
Réponse de Astoria Hotel le 28 nov. 2019
Thank you for your positive review about Astoria staff and hotel. We are confident your expectations would be exceeded on your next visit such that if you liked us before, you would love us the more

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I appreciated my accommodations and the staff was superb! I suggest the menu being changed because having the same type of breakfast options every day for the quality of the hotel and staff doesn't align. I thought my request for a hamburger should have been a simple request, but the meal wasn't available. Otherwise, you have a excellent property and employees. I would highly recommend your hotel to others although the restaurant's options needs improvement.
Séjour de 14 nuits en octobre 2019
Réponse de Parkview Astoria Hotel le 7 nov. 2019
Thank you for rating our hotel very high. We will work harder and smarter to exceed your expectations in all areas on your next visit. Thank you for letting us know the exact area you would want us to serve you better

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No elevator on this property. Climb stairs for any movement gets tiring
Séjour de 7 nuits en octobre 2019
Réponse de Astoria Hotel le 16 oct. 2019
Thank you for your reviews. While 63% of our customers in a customer survey conducted by our customer relations officer believe an elevator is unnecessary in a 2 floor hotel like ours, the management is seriously considering meeting the elevator request of our esteemed cutomers like you to give options thank you for choosing Parkview Astoria Hotel and we look forward to hosting you again soon

6/10 Satisfaisant

AA

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok Hotel.
The structure was decent enough, one of the cleaner Lagos hotels. Nevertheless, the vibe was off. The staff need better training. More to staff: When one stays there, one isn't being done a favour. For example, I was told as I didn't like the solitary sachet of Milo on offer, I was welcome to go and buy my own coffee from their shop outside. Lovely! Not! The gym had clearly not been used in ages. Machines were caked with dust. Some manager said that the treadmill motor had just been removed the day before for fixing anf will be ready the next day. Highly doubt that. Likely will still not be working next month. Breakfast offerings were slim. Eggs, eggs and more eggs. Bread with omelette, or yam with egg stew. For one suffering from an egg allergy, it was slim pickings with only coffee to be had. At 12:05, the room phone rang and I was told my time was up 5 minutes earlier. Minutes after, the cleaning staff came in and stood around... in the room... as I finished packing. Too, too poor.
Séjour de 1 nuit en août 2019
Réponse de Parkview Astoria Hotel le 16 oct. 2019
Thank you for rating our hotel as one of the clenest hotels in Lagos. Astoria Hotel is known for great ambience, with serene and clean environment at all time. We are glad you also liked our structure. however, it is apparent there were areas where your stay with us could have been made better. We sincerely regret this, that is not who we are at Astoria. The management we review your comments to know how we may redefine your experience on your next visit. Thank you for bringing this to our attention

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de The management le 20 juin 2019
We really appreciate your ratings and we hope to have you back soon. Thanks

6/10 Satisfaisant

retired travele, Connecticut

Les points forts : Propreté et personnel et service
Hotel stay
Wifi rarely working, prices for food and services high, electric in and off. I asked use a hair dryer he said the only one they had was broken so they weren't able to accommodate me. Music always blaring in public areas. Hotel staff very nice and room is clean but could use some renovation.
Réponse de Parkview Astoria Hotel le 16 oct. 2019
Thank you for your comment. We regret all inconveniences you experienced on your last vist. Assuringly, Parkview Astoria Hotel has long moved to a new level under a new management, and we eagerly seek another opportunity to redefine your experience with us. We look forward to hosting you in our newly renovated and upgraded facility

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Double charged
I was double charged for my stay, I would like to resolve this
Réponse de Parkview Astoria Hotel le 16 oct. 2019
Thank you for getting back to us that your account had been satisfactorily resolved

8/10 Bien

Liang, China

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
price little high, difficult to find location
Réponse de Hotel Management le 28 mars 2019
We are also very confident that we rank top among hotels in ikoyi offering the most affordable cuisines. Nevertheless, we promise and will be glad to look into your comments about our menu prices On location: Parkview Estate is one of the most popular estates in Lagos, Park view Astoria is the only hotel nestled in this popular estate. This makes finding us easy. Besides, efforts have been made to improve the hotel's visibility by erecting directional posts at every junction along the hotel's pathway

10/10 Excellent

Tgirl, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful location within a gated community!
The hotel staff were really nice, helpful and friendly. They were always quick to address any issues which made for a very warm environment. Convenient supermarket located on premises and a 24-hour staffed restaurant in the hotel. The manager and assistant manager were also very friendly always greeted guests warmly and quick to attend to your needs. The hotel was safe and neat, had a community feeling. My family and I had a wonderful experience here and won't mind staying here again.
Réponse de Hotel Management le 28 mars 2019
Dear Tgirl, Greetings from "Parkview Astoria" Lagos. We are very pleased that you enjoyed your stay at the Parkview Astoria Lagos. We thank you for your kind words and compliments with regards to our amenities and rooms. We hope to welcome you soon for even greater experience as our quality of service, as well as facilities, have improved tremendously

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Bad restaurant, good business location
The hotel is OK. The staff is very friendly. However, everybody is highly unqualified to serve guests. It seems like no training has taken place. The restaurant is a joke and they have absolutely no clue about the very simple menu. You probably won't get what you ordered ... even though you have to wait an hour for it. The good thing is that the hotel is located at the far far back of a gated residential area so it's very quiet. Very central in Lagos too.
Réponse de Hotel Management. le 28 mars 2019
We appreciate your review. Nonetheless, the comment comes to us as a surprise as it is a sharp contradiction of what other guests like you are saying about our brand even on this same platform We are sorry you had an unpleasant experience about our cuisines and seek a second chance to create a new impression

10/10 Excellent

charles, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanks for a Great Experience!
As a frequent business traveller,i get to spend time in many good hotels.Based on the 3 Star rating of this hotel,i was not expecting too much.But I was pleasantly surprised and highly impressed at the overall experience I had here. The service delivery was excellent.From the top management to the amiable lady and porter at the front desk who checked me in,everyone did their bit to make my stay perfect and enjoyable. The rooms were clean,the ambiance was good and the location is secure.I would stay here again and I recommend it whole-heartedly.
Réponse de Martin le 7 mars 2015
Thank you very much for your positive feedback concerning your stay with us. We look forward to going that extra mile in a strive for total guest satisfaction. We patiently expect your patronage sooner and please go tell friend out there to come and share the same unforgettable experience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre