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Avis sur WoodSpring Suites Lafayette

2.5 out of 5
WoodSpring Suites Lafayette
200 Hugh Wallis Rd, Lafayette, LA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 290 avis sur 860." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 860." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 860." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 860." "
Note des voyageurs de 2 (Horrible), d’après 168 avis sur 860." "

7,4/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Marie-Claude

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pour dormir ça va! Par contre, les tapis sont tachés et malgré l’interdiction de fumer, ça sent le pot. Le service à la réception est ordinaire, pas de petites monnaies pour faire le lavage, pas de sèche cheveux entre autres. Prix de la chambre bas égale service médiocre.
Séjour de 11 nuits en février 2024
Réponse de LJ General Manager le 27 févr. 2024
Thank you for providing feedback. We strive to provide quality guest experience.

8/10 Bien

Emilien

Séjour de 1 nuit en janvier 2023

10/10 Excellent

JOEL, Toulon

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Studio spacieux, propre, bien équipé et confortable. Bonne wifi.
Séjour de 1 nuit en juin 2022

8/10 Bien

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lafayette
J ai séjourné seulement une nuit..... les employés très accueillants.....rien dans les alentours avec une voiture tres facile d acces....centre ville a dix minutes
Séjour de 1 nuit en janvier 2019
Réponse de nmartinez le 16 janv. 2019
Thank you for staying and for your review. It was our pleasure to have you as our guest.

8/10 Bien

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne propreté des chambres, enregistrement rapide et courtois. Cuisinettes non équipées, vous devez avoir vos ustensiles et chaudrons !
Séjour de 1 nuit en décembre 2017
Réponse de nmartinez le 11 janv. 2018
Thank you for staying with us. I am pleased to know that you enjoyed your stay. We hope to see you gain soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Kim le 20 juil. 2016
Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

10/10 Excellent

Yannick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Splendide
Accueil très cordial, notre réservation ne correspondait pas à nos souhaits mais la personne qui nous a reçu nous a proposé un petit studio très sympa avec une grande salle de bains. Hotel très récent, très bien agencé, avec laverie et salle de sport très appréciable.
Réponse de Kim le 20 juil. 2016
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the hotel Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

2/10 Horrible

Keera

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 20 mai 2024
Our apologies on the issues you had with your stay. We appreciate your Feedback and will use it to improve future stays.

2/10 Horrible

Ciera

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property rooms smelled like smoke! The linen in the room was dirty ! I had to ask for new towels and linen! The pillows were raggedy and uncomfortable
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 14 mai 2024
Our apologies for the issues with your stay. We appreciate your feedback and will use this information to improve future guest stays

2/10 Horrible

Catherine

Voyage en couple
Just bad stunk lights not working
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 11 mai 2024
We appreciate you feedback and will use this information of for future stays.

10/10 Excellent

Gloria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Too many people hanging around outside didnt look like they belong there at night
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 10 mai 2024
We are happy you enjoyed your stay and encourage you to stay with us in the future.

6/10 Satisfaisant

John

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
uncomfortable bed, dirty room
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 9 mai 2024
We appreciate you feedback we will use this information to better future stays

2/10 Horrible

Treylon

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was very poorly cleaned, there was still soap in the shower from the previous people who slept there. The room was a “Non Smoking Room” but wreaked of cigarette smoke and have several cigarette burns on the counter, sink, as well as the bath tub. The toilet barely flushed and the shower head had so much built up calcium it looked like mold. I would never spend my money at this establishment again.
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 8 mai 2024
Our apologies for your concerns with your stay. We value your feedback and will use this information to improve future stays.

6/10 Satisfaisant

Pierce

Voyage en couple
Les points forts : Personnel et service
Our shower head was broken and fixed to the shower curtain rod with plastic bands of some sort. Also found hair of someone else in our towels.
Séjour de 2 nuits en mai 2024
Réponse de Joseph Jack le 7 mai 2024
Thank you for your feedback we will use this information to better future stays.

10/10 Excellent

Eva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s was all good.
Séjour de 2 nuits en mai 2024
Réponse de Joseph Jack le 7 mai 2024
We are happy you enjoyed your stay!

10/10 Excellent

Jan

Voyage en famille
So far so good. Wasn’t expecting much for the price but I’m pleasantly surprised. The tv had no remote but they quickly brought us one. Not bad for the price and we (2 women) felt pretty safe here.
Séjour de 1 nuit en mai 2024
Réponse de Joseph Jack le 7 mai 2024
We are happy you enjoyed your stay

10/10 Excellent

Della

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Joseph Jack le 3 mai 2024
We appreciate that you enjoyed your stay.

2/10 Horrible

Shermaine

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
No towels available . No one available at the front desk checking outb
Séjour de 1 nuit en avril 2024
Réponse de Joseph le 29 avr. 2024
Our apologies for the issues incurred with your stay. We value your feedback and will use this information for future guest stays.

2/10 Horrible

Dameian

Séjour de 4 nuits en avril 2024
Réponse de Joseph Jack le 20 mai 2024
Our apologies on the issues you had with your stay. We appreciate your Feedback and will use it to improve future stays.

4/10 Médiocre

Christian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Joseph le 27 avr. 2024
Our apologies for the issues of concern with your stay with us. Your feedback is valuable and we will make future adjustment for a better quality stay.

4/10 Médiocre

Kolbe

Séjour de 1 nuit en avril 2024
Réponse de Joseph Jack le 13 mai 2024
Our apologies for the issues with your stay. We will use this information to better guest stays

4/10 Médiocre

Ralph

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bed was absolutely awful, smelled weed all the time
Séjour de 4 nuits en avril 2024
Réponse de General Manager L. Rowan le 15 avr. 2024
Thank you for your feedback. Please be assured that we will use this in our training environments

8/10 Bien

Elwood

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It s is a very good place to stay
Séjour de 7 nuits en mars 2024
Réponse de General Manager LJ le 3 avr. 2024
Thank you for your feedback. Be assured that we will use this feedback in our training environment.

2/10 Horrible

Victoria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The floors were dirty, there was dust that was all on the bed frame that the mattress sat on and the sink in the bath leaked so bad as if the pipe wasn’t even connected to the drain. The elevator smelled HORRIBLE. Like a musky dirty smell. The rug in the elevator looked as if it had NEVER EVER been vaccumed! The a/c was PERFECT! It was freezing which we enjoyed.
Séjour de 1 nuit en mars 2024
Réponse de General Manager LJ le 1 avr. 2024
Thank you for your feedback. Please be assured that we will implement this feedback into our training.

4/10 Médiocre

Norma

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was very close to the airport. I canceled another hotel stay accidentally. So, I was happy to get a room at a cheaper rate for one night. The staff was AMAZING. They were kind and accommodating. I arrived late, past 11pm. They were welcoming and pleasant. They deserve the EXCELLENT rating I gave! As I got out of the Uber, a car started blinking it's high beams and blowing it's horn. I ignored it but felt a little unsafe after that. The property was rundown, with stains on the hallway carpet. The cabinets in the suite were old and peeling. The pillow cases were dirty and the thought of sleeping on the sheets made me uncomfortable. I slept on top of the bed with my clothes on. The towels seemed clean so I used one to cover the pillow case. I did not see any signs of bugs in my room or on the premises and I waited a few hours for my friend to pick me up, as planned. I wouldn't stay there again, even for one night. The property owner should improve/upgrade the property. They have great selection of staff. It would be good to have good property to match the EXCELLENT staff!
Séjour de 1 nuit en mars 2024
Réponse de General Manager LJ le 27 mars 2024
Thanks you for your feedback as it is our pleasure to host you as our guest. Be assured you feedback will be used to training environments.

6/10 Satisfaisant

Neeve Katherine

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
We had someone ring our phone and knock on the door at 4 am for unknown reasons and I didn't feel comfortable staying.
Séjour de 14 nuits en mars 2024
Réponse de General Manager LJ le 22 mars 2024
Thank you for your feedback. As it is our goal to provide excellent customer service.

6/10 Satisfaisant

Jerry

Way too loud 🚂
Séjour de 1 nuit en mars 2024
Réponse de General Manager LJ le 22 mars 2024
Thank you for your feedback. As it is our goal to provide excellent customer service.

10/10 Excellent

KEISHA

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff is amazing
Séjour de 1 nuit en mars 2024
Réponse de General Manager LJ le 11 mars 2024
Thanks so much for your feedback. We strive to provide quality customer service. Be assured that we will incorporate your input in our training sessions.

2/10 Horrible

Chandler

Séjour de 23 nuits en février 2024
Réponse de General Manager LJ le 27 mars 2024
Thanks you for your feedback as it is our pleasure to host you as our guest. Be assured you feedback will be used to training environments.

10/10 Excellent

KEISHA

Séjour de 1 nuit en mars 2024
Réponse de General Manager LJ le 7 mars 2024
Thank you for your feedback. It is our mission to provide excellent guest experiences. Be assured we will apply your feedback to our training.

6/10 Satisfaisant

Joshua

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Area is trashy and questionable, front desk double charged me over a hundred dollars for someone else’s room.
Séjour de 1 nuit en février 2024
Réponse de General Manager LJ le 20 févr. 2024
We appreciate your feedback concerning your experience as our guest. As we continue to provide guest experiences that speak to our core values

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en janvier 2024
Réponse de General Manager L. Rowan le 19 févr. 2024
Thank you for your feedback. It is our core value and mission to provide superior guest experience.

2/10 Horrible

Steven A, New Orleans

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not an appropriate motel for a tourist. Low-end temporary housing for laborers and indigent families. In 7 night stay my room was cleaned not once, no linen change, plumbing leaks were noisy all night long. No morning coffee. Only food was a candy vending machine. Residents had obscenity laced shrieking bouts in the hallway at 4am. When I asked where I could dispose of my garbage they directed me to take it myself to a dumpster out back. Traveler beware.
Séjour de 7 nuits en février 2024
Réponse de General Manager LJ Rowan le 15 févr. 2024
Thank you for your feedback as we do strive to provide excellent guest experiences.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en février 2024
Réponse de General Manager LJ Rowan le 12 févr. 2024
Thanks for the feedback as we strive to uphold the core values and mission of our company. Thanks for being a valued guest.

10/10 Excellent

Patricia

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de General Manager LJ Rowan le 8 févr. 2024
Thank you for your feedback as we do attempt to uphold our company standards.

2/10 Horrible

Felton

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty
This hotel did not have enough towels for us. The restroom was not cleaned properly. Someone had left evidence in the toilet of taking a bowel movement. Used soap and a tooth pick had been left in the restroom also. There are obviously people living there long term with loud rambunctious kids. People are also smoking marijuana. The carpets in the hallway are dirty beyond repair. This booking was a huge mistake.
Séjour de 2 nuits en février 2024
Réponse de General Manager L. Rowan le 6 févr. 2024
Thank you for your feedback. As the staff on property aim to provide the best service possible.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Quick overnight stay
For the price point this was a pretty good stay . Lionel the manager when we checked in was very hospital and friendly . I didn’t look for coffee makers in the room and that was my fault , this is more of an extended stay type of place but the vending machines had plenty of options and the gym was good enough for some cardio . The air conditioning worked well and was quiet , which I appreciated . It is across the street from an airport so if you wake easily this might not be for you . The sink in the bathroom leaked when turned on and when I notified the staff in the morning they made sure to make a note of it , it was a Saturday into Sunday morning stay so I didn’t bother calling down the night of , we just used the bathtub faucet . Water pressure worked well in shower and heated quickly . Overall good stay .
Séjour de 1 nuit en janvier 2024
Réponse de General Manager L. Rowan le 30 janv. 2024
Thank you for visiting us at Woodspring Suites Lafayette. I hope we achieved our goal of making your stay memorable by providing outstanding service.

6/10 Satisfaisant

Dandy A

Voyage d’affaires
Les points faibles : Confort de la chambre
No body clean or make room everyday.
Séjour de 4 nuits en janvier 2024
Réponse de General Manager L Rowan le 30 janv. 2024
Thank you for visiting us at Woodspring Suites Lafayette.

6/10 Satisfaisant

Heidi

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de General Manager L. Rowan le 25 janv. 2024
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

2/10 Horrible

Chris

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
0/10 do not recommend. I’ve stayed here twice. It gets worse and worse. I would never stay here again. The building is filthy, there’s trash everywhere, the towels, bed sheets, pillows are disgusting, and the entire building reeks of filth and cigarettes. Nothing about the experience was pleasant. And then unfortunately it’s directly in front of a highway as well as train tracks so sleeping is nearly out of the question. Very disappointing.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager L. Rowan le 23 janv. 2024
Chris, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

8/10 Bien

Michelle

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 7 nuits en janvier 2024
Réponse de General Manager L. Rowan le 23 janv. 2024
Michelle, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

8/10 Bien

Deepak

Séjour de 2 nuits en janvier 2024
Réponse de General Manager LJ Rowan le 8 févr. 2024
Thank you for your feedback as we do attempt to uphold our company standards.

10/10 Excellent

Desmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect as usual
Séjour de 7 nuits en janvier 2024
Réponse de General Manager L. Rowan le 16 janv. 2024
I truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for being a valued guest here at Woodsprings Suites Lafayette

10/10 Excellent

Abraham

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 4 nuits en janvier 2024
Réponse de General Manager L. Rowan le 23 janv. 2024
Abraham, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Horrible

Art

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was dirty no pillow cases
Séjour de 8 nuits en décembre 2023
Réponse de General Manager L. Rowan le 23 janv. 2024
Art, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."

2/10 Horrible

Isaiah

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Run !!!!!
Smelt like cigarettes throughout the entire building and room Would not recommend at all
Séjour de 1 nuit en décembre 2023
Réponse de General Manager L. Rowan le 16 janv. 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for bringing up areas for improvement in such a constructive manner. I'm confident that as we work together we will make a great team and accomplish each goal set out for us by management.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Spend money on a nicer hotel
Dirty, dogs barking all night across the hall, people smoking cigarettes everywhere, gym never cleaned, room wasn’t swept when we first entered our room, seemed more like an apartment building where people just live there, no manners…only positive was the man at the front desk. Very helpful.
Séjour de 7 nuits en décembre 2023
Réponse de General Manager L. Rowan le 16 janv. 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for bringing up areas for improvement in such a constructive manner. I'm confident that as we work together we will make a great team and accomplish each goal set out for us by management.

8/10 Bien

Bryant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2023
Réponse de General Manager L. Rowan le 16 janv. 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property.

10/10 Excellent

Humberto

Séjour de 6 nuits en novembre 2023
Réponse de General Manager L. Rowan le 16 janv. 2024
truly appreciate your thoughts. Meeting the expectations of leadership can be a challenging task so I'm glad we were able to give feedback on our property. Thank you for being a valued guest with Woodsprings Suites Lafayette.

2/10 Horrible

C

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was refunded room was filthy mattress was covered in blood looked like someone was shot on that mattress sheets dirty brown spots...light in bathroom was broken fan was straight wired just a hole where switch should be omg Not clean enough for a dog
Séjour de 4 nuits en octobre 2023
Réponse de General Manager L. Rowan le 23 janv. 2024
C, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things."