Thank you for your feedback, our building was built in 1913. It was lovingly renovated and turned into a Staypineapple Hotel in 2016, this is why our rooms are a lot smaller than your typical new build hotels. I appreciate your honest comment about the size of the room, I hope the uniqueness and history add the experience when staying with us.

hi Lyne, We're glad you enjoyed your stay - we appreciate the awesome rating.See you soon and thank you for choosing Staypineapple.

Thank you for staying with us!

Thank you staying with us and leaving 5 star rating. Hope to see you again.

Merci de rester avec nous et de nous fournir vos commentaires pour votre séjour. Nous allons travailler pour améliorer notre expérience client. Je vous remercie.

Thank you for staying with us and moreover for leaving us your feedback. We appreciate hearing from our guests as it helps us improve our day-to-day services. Very delighted you enjoyed interactions with our helpful staff and found our rooms comfortable clean and functional. We work hard in ensuring our guests are always comfortable and happy. Like most big cities occasional seeing the homeless is unavoidable and San Francisco is doing it's best in helping those in need to clean up our streets. We hope to welcome you back in the near future thanks again for staying at the Staypineapple.

Thank you staying with us and leaving your 5 star rating. Hope to see you again in the near future.

Merci beucoup! Thank you for staying with us!

Thank you for staying with us and leaving your valuable feedback. We are delighted to you know you had an overall good experience at our hotel and our location worked out to your advantage. We hope to see you again on your next visit to San Francisco.

Thank you for the review. We truly appreciate the compliments of our staff and cozy room. We apologize that you were not informed of our Bistro bar which serves breakfast from 6:30 am to 12 pm . We are glad that you enjoyed our hospitality and hope to see you again on your next visit to San Francisco.

Thank you for staying with us. We're very sorry for your recent experience. We will investigate with our team to help improve our services. We hope you feel better and good health soon.

Thank you for staying with us. We hope to see you again!

Thank you Sylvain, We do our best to give warm and inviting service, and treat our guests with respect and care. We're glad you enjoyed your time here and we hope you can return to stay with us again.

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Thank you for staying with us

Hi Holly, Thank you for taking the time to share your feedback. I am so happy that you loved the theme and we cannot wait to welcome you back!

Dear Alejandra, Thank you for your kind words about our friendly staff. We deeply apologize if the service you received at checkout did not meet the high standards we aim to uphold. Rest assured, we will address this to ensure all team members provide the courteous and helpful assistance that our guests deserve. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.Warm regards,

Dear Steve, We're grateful for your love of Staypineapple and truly value your loyalty. It's concerning to hear that your room did not meet our strict standards for cleanliness and maintenance on this occasion, and we deeply apologize for the oversight. Your comfort and satisfaction are incredibly important to us.We're addressing these issues immediately with our housekeeping team to ensure that all rooms are impeccable and thoroughly checked. Despite the challenges of our location near the Tenderloin area, we strive to provide a secure and welcoming environment for our guests.Please accept our sincere thanks for acknowledging the outstanding staff, service, and facilities we pride ourselves on. We're dedicated to making your future stays flawless and hope to welcome you back soon for the exceptional experience you know and deserve.Warm regards,

Dear Yiqiao, We apologize for any concerns you had regarding the size of the room and the environment during your stay. We strive to be transparent with our guests, and our room square footage is clearly advertised on all booking channels to ensure you know what to expect before your arrival.Your safety is our utmost priority, and any feelings of unease are taken very seriously. We continually work with local authorities to maintain a safe and welcoming environment for all our guests.We value your feedback and hope to have the opportunity to provide you with a more comfortable experience in the future.Warm regards,

Dear Tyra, We're pleased to hear that you enjoyed our pineapple/yellow theme and found our hotel to be clean and upscale with friendly staff. However, we sincerely apologize for the inconvenience of the air conditioning issue and the subsequent room change. We appreciate your understanding with the partial refund and regret to hear the second room didn't meet your initial satisfaction.Regarding the ice machines and service, your feedback is important, and we'll be looking into ways to expedite this amenity for our guests. Additionally, we take note of your comments about the surrounding area and continuously work with the local community to improve it for both our guests and neighbors.Thank you for sharing your thoughts. We hope to welcome you back and provide a more seamless experience.Warm regards,

Hello Aman, Thanks for letting us know how we did with your experience, I am very sorry that it was not excellent. I would greatly appreciate it if you can give us more detail on how we failed you so we can improve. Sincerely,

Hi Remo, We're glad to hear you enjoyed the room, cleanliness, and comfort of the bed. We apologize for any inconvenience regarding the towels and the bar. Your comments on breakfast and the surrounding neighborhood are duly noted; we genuinely appreciate your feedback as it helps us improve our services. We understand your concerns, and we're sorry to hear you do not plan to return. Should your plans change, we would be more than happy to welcome you back.Best regards,

Hello Victoria,It was our pleasure to serve you, and we hope to have the opportunity to do so again soon. Thank you for choosing Staypineapple.Best regards,

Thanks for the 5 star rating Raquel. We are are glad that you enjoyed your stay. Until next time,

Dear Gagandeep,Thank you for taking the time to provide your feedback. We're sorry to hear that you found our room rates to be higher than expected. We strive to offer competitive prices while ensuring the best possible experience through our services and amenities. We would value the opportunity to discuss this further with you and encourage you to reach out to us directly so we can better understand your concerns.Warm regards,

Hello, We are thrilled to hear that you had a pleasant stay with us and that our staff was able to make it even more enjoyable for you. Thank you for the recommendation, and we look forward to welcoming you back in the future!

Hi Serena, We're glad that you enjoyed your stay and thank you for choosing Staypineapple San Francisco. We hope to welcome you back soon.

Hi Eliana, Thanks you for the fantastic rating, we are happy that you had a great experience.Until next time,

Thank you Stewart for the amazing rating. We are glad that your stay was excellent. Until next time!

Hi Sophia, Thank you for sharing your experience. We're glad you loved our hotel lobby and found your room charming. We apologize for the noise and the issue with the window. We regret the oversight in not addressing it during your stay, but we're pleased to hear that our gesture of a discount was appreciated. We value your feedback and hope to provide a more serene stay in the future.

Hi Michele, Thanks for the review and for letting us know that you found the parking next door to be very convenient. Sincerely,

Hi Yara, Thanks for sharing your rating with us. We are glad you had an excellent experience.

Thanks for rating your experience and for choosing Staypineapple SF.

Hi Donald, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our hotel to be elegant and conveniently located. Our team takes great pride in providing excellent service, and we love hearing that we could assist with your needs. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi Nancy, Thanks a bunch for the 5 star review! We're smiling from ear to ear knowing your experience with us was a positive one. Your succinct endorsement means the world to us. Hope to see you again soon for another great stay!

Hello Zachary, Thank you for the awesome review. We are glad that you enjoyed your stay.

Hi Catherine, Thank you for the awesome review. We are glad that you enjoyed your stay.

Hi Fabiola, Thanks for taking the time to write a review. We are glad that you provided us with honest feedback regarding the attitude of our front desk staff. I want to apologize for their lack of compassion and understanding when you asked for water and coffee. I will make sure this is addressed right away. If you travel brings you back to SF please do let us know so we could make it up to you.

Hi there!Thank you for the awesome rating and thank you for choosing Staypineapple SF.

Hi Valerie, Thanks for taking the time to rate your experience. I'd love to hear back to get some color on how we missed providing you an exceptional service. We'd love to do better next time, please let me know if your travel brings you back to SF. We'd love to welcome you back.

Hi Mia, Thank you for the awesome review! We are so happy you enjoyed your stay and that we were able to impact it in a way that you never expected. We can’t wait to see you again. Let me know next time you are here or at any of our other Staypineapple locations, so we can do a little something extra for you! We appreciate you!

Thanks for the rating Katie!

Javier, Thanks for your rating. I would love to hear back so we can figure out how we fell short. I'd love to know how we can improve. Looking forward to hearing back.

Hi Cheryl, We're glad you enjoyed your stay - we appreciate the awesome rating.See you soon and thank you for choosing Staypineapple.

Hello Gerald, Thank you for your staying with us and for your feedback regarding the amenity fee per day. We are so sorry for the impact it had on your stay. I did check your reservation and confirmed that this information was provided on the 3rd party booking website under the "Additional Information" (resort fee is applicable).