Piscine extérieure, tentes de plage, chaises longues
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Avis sur Hilton La Jolla Torrey Pines

4 out of 5
Hilton La Jolla Torrey Pines
10950 North Torrey Pines Road, La Jolla, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 464 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 230 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1008." "

8,4/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Matthieu-Etienne

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Belle vu sur la mer et le golf Par contre, la chambre avait des odeurs de cigarettes et odeurs pas propre, des chips sur les tapis dans les airs communes ont resté en place durant 3-4 jours Le stationnement n’est pas inclus… donc 40$ par jours… ça rajoute beaucoup de frais !! Aucun déjeuner inclus … seulement qq trucs de nourriture de dépannage Les gens étaient très serviable et gentils Ils sont dû pour des rénovations, l’hôtel est un peu vieillissant Je n’u retournerait pas
Séjour de 7 nuits en avril 2023
Réponse de Alyssa Turowski, General Manager le 23 avr. 2023
Dear Matthieu-Etienne,I'm so sorry to hear that your stay with us was not the best it could have been. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Alyssa Turowski, General Manager

2/10 Horrible

FABRICE

Séjour de 3 nuits en février 2022
Réponse de Alyssa Turowski, GM, Hilton La Jolla Torrey Pines le 13 févr. 2022
Hi Fabrice, We are sorry to hear that you were not completely satisfied with your recent stay with us at Hilton La Jolla Torrey Pines and do apologize if we came short of meeting your expectations on this particular occasion. Should you choose to stay with us again, I invite you to speak with our Front Desk who would happily recommend an itinerary encompassing a sampling of the most enjoyable of our amenities, whether it's the Torrey Pines Golf course, a distinctively delicious meal at our restaurants, a workout in our gym, a refreshing swim or relaxing around our awesome grounds. Best, Alyssa Turowski, General Manager

10/10 Excellent

Amy, Manhattan Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great location and beautiful view!
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 27 mai 2024
Thank you for your feedback, we are happy you enjoyed your visit with us!

10/10 Excellent

Tommie Laverick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 22 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

laura

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 20 mai 2024
Thank you for your feedback, we are happy you enjoyed your stay.

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is beautiful and so close to the ocean.
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 13 mai 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Satisfaisant

John

Les points faibles : Propreté et équipements
Nothing within walking distance. Rooms seriously outdated
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. Sorry to hear that you weren't able to walk nearby, we hope you enjoyed our onsite restaurant and other amenities.

2/10 Horrible

Heather

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. Please reach out to us directly if you would like to discuss more in detail.

10/10 Excellent

Michelle Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tucked away from the busyness. Very relaxing. Beautiful property. Close to some of the best food and sights.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful setting and room was on 2nd floor one of the clean air rooms - smelled like sewage when we checked in so I opened the doorwall to air it out and the smell went away. It was clearly coming from the toilet. We overlooked it, kept the doorwall open.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Debra,We're delighted to hear that you enjoyed our beautiful setting and clean air room. However, we're deeply sorry for the odor you encountered upon check-in. Your comfort is our priority, and we apologize for any inconvenience caused. We'll address this issue promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing it to our attention.Alyssa Turowski,General Manager

10/10 Excellent

Valerie

Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 17 mai 2024
Thank you for your feedback, we look forward to seeing you again.

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool was cold, ice machine broken on level 4
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 24 avr. 2024
Dear Scott,Thank you for taking the time to provide your review. Your feedback is appreciated regarding the pool and ice machine and will be reviewed by our maintenance team. We hope you will come stay with us again in the future.Alyssa Turowski,General Manager

10/10 Excellent

LuMarie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear LuMarie,We're delighted you enjoyed your stay at Hilton La Jolla Torrey Pines! Please come see us again soon.Alyssa Turowski,General Manager

8/10 Bien

James, Parkland

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy access to Torrey pine golf course and grill restaurant and coastal beach
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear James,Thank you for taking a moment to leave a review. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! It was a pleasure having you here, and we hope you return soon.Alyssa Turowski,General Manager

6/10 Satisfaisant

Sheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
There were multiple safety issues. A fire extinguisher was missing in garage, the slider door did not have the secure locking device promised, wires handing down in one elevator, elevator past its inspection date and difficult to read fire escape map. In my room the blow dryer was sticky and had other peoples hairs sticking to it.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 10 avr. 2024
Dear Sheryl,Thank you for your review. We sincerely regret your disappointment with your experience. Please know we value the safety of our guests and their property above all else, and we ensure a secure environment on our property. That said, we regret any concerns you have in this regard, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope you will give us another chance to change your lasting impression. Alyssa Turowski,General Manager

10/10 Excellent

paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean all the staff were very helpful the view was great
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Shawn,Thank you so much for choosing to stay with us at Hilton La Jolla Torrey Pines. Our goal is to provide every guest with pristine accommodations, so we're thrilled this was the case for you. It's also great to read our friendly team and beautiful views were some of the highlights of your trip. The pleasure was truly ours, and we hope you choose to visit us again in the future. Alyssa Turowski,General Manager

10/10 Excellent

Maria Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay, confortable and convenient.
Séjour de 4 nuits en mars 2024
Réponse de -Cat, Director of Front Office le 2 avr. 2024
We are happy to hear you enjoyed your stay! We look forward to having you back the next time you are in the area!

6/10 Satisfaisant

Joyce Ann

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
Great location if you are planning to play golf. Valet parking staff were excellent in customer service. Front desk staff were friendly. Room: shower head with green stuff on it. Walls on the bathroom with pink stuff on it. Rooms are regular. Pool was so cold and not heated and looks really old. Nothing to do inside the hotel.
Séjour de 1 nuit en mars 2024
Réponse de -Cat, Director of Front Office le 2 avr. 2024
Thanks for staying with us! We are so happy to hear you enjoyed our team! I have made note of your feedback regarding the room and pool and will share with our team!

10/10 Excellent

Sheri

Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bien

Angela

Voyage en famille
The view was beautiful, the menu at restaurant was very vague and a little hard for picky eaters. A little over priced for parking for guests staying at resort, wasn’t aware of daily charges until applied to my card.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Angela,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning our stunning views. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback internally to ensure our parking fee is more prominent moving forward and to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Alyssa Turowski,General Manager

2/10 Horrible

Fourd

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Stayed couple of nights. Power went off. Hilton doesn’t have a backup generator. Slept all night without power. No hot water shower. Shower didn’t have hot water. Complained to staff but they were very rude and wasn’t helpful. Went to my Friend’s house for shower. Managers were not available to talk to. Will never stay here again. I will never recommend. Terrible service.
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Fourd,We appreciate you sharing your thoughts. Please accept our sincere apologies for the unexpected power outage, and we're very sorry for the inconvenience. This is certainly not the experience we ever want for our guests, and it is also not representative of a typical stay at our hotel. On behalf of our team, we hope to have a chance to transform your opinions. Alyssa Turowski,General Manager

8/10 Bien

adrienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was amazing!!
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Scott,Our team knows what it takes to ensure our guests enjoy their stay. They will be delighted to know their service was highlighted in your review. Thank you for the five-star rating. We hope to continue meeting your expectations on future stays with us should you travel back to La Jolla again.Alyssa Turowski,General Manager

10/10 Excellent

Nicole

Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback, we appreciate your business.

8/10 Bien

shelly

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kjerstin

Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location of this property is wonderful. The hamburger on a rosemary bun was delicious!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Kimberly,It's a delight to have earned your perfect rating. We're so glad that your meal was everything you hoped for, and we appreciate you sharing your compliments. The next time you're planning another fun-filled getaway, think of Hilton La Jolla Torrey Pines! Alyssa Turowski,General Manager

10/10 Excellent

Kathryn, Orange

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Daliz

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en février 2024

10/10 Excellent

Munir

Séjour de 3 nuits en février 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

2/10 Horrible

Chris

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
DO NOT stay here
I have NEVER been at a Hilton property with so little perks. The price, of course, was outragous. All we have are bragging rights. We get to say that we visited the infamous Torrey Pines. However, the rooms left a lot to be desired. The drink coupons which are only for beer and wine, I did not want either of those options. NO complimentary breakfast or Happy Hour. And of course, if you give me a room with a fridge, it should automatically have a microwave. Right? This hotel sucks.
Séjour de 3 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Chris,Thank you for your feedback. We apologize that your stay did not meet your expectations. We appreciate all comments, and we will share yours with our team to better serve our guests in the future.Alyssa Turowski,General Manager

10/10 Excellent

Jeffery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were treated very special by Hilton employee Anastasiia. She was absolutely wonderful. She understood our needs and made a very special effort to help us. I am forever grateful.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Jeffery,It was a pleasure hosting you at Hilton La Jolla Torrey Pines! We're glad you appreciated Anastasiia's exceptional service, and we look forward to your next visit.Alyssa Turowski,General Manager

8/10 Bien

Ju Youn

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 5 nuits en février 2024

10/10 Excellent

Rui

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice family stay!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Rui,Thank you so much for the high rating! It warms our hearts to know that you and your family had an amazing stay with us overall. Please come back and join us again soon. Alyssa Turowski,General Manager

4/10 Médiocre

Jonah

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Many issues with the resort.
Séjour de 1 nuit en février 2024

10/10 Excellent

rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So nice and kind
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Dear Rachel,We're delighted you had the welcoming, comfortable visit we strive to provide our valued guests. Thank you for sharing your positive experience, and please return to Hilton La Jolla Torrey Pines soon for another memorable time.Alyssa Turowski,General Manager

2/10 Horrible

Gary

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very old out of date and dirty
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 févr. 2024
Dear Gary,We're disheartened to hear about your experience and appreciate you bringing this to our attention. Continuous improvement is our goal, and your feedback is invaluable in guiding our efforts. We're committed to enhancing our facilities, and we hope to have the opportunity to provide a more positive experience in the future.Alyssa Turowski,General Manager

10/10 Excellent

Jooha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. There is a construction going on bear the hotel so it was a bit annoying when walked around. Other than that it is a great place to stay.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Jooha,Thank you for being our guest and sharing your feedback. While we are sorry you had a slight concern with nearby construction, we are delighted you still had such a wonderful visit. We truly appreciate you sharing your lovely five-star review, and we look forward to welcoming you back to Hilton La Jolla Torrey Pines for another memorable visit.Alyssa Turowski,General Manager

8/10 Bien

Glen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall very nice. Shower was subpar and few towels. Parking lot is a bit of a pain.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 31 janv. 2024
Dear Mark,Thank you for sharing your experience. We hear your concerns with the parking lot and showers, and we're pleased that the rest of your stay with us was a positive one. It would be our pleasure to welcome you again to Hilton La Jolla Torrey Pines, so don't be a stranger!Alyssa Turowski,General Manager

10/10 Excellent

Scott

Loved the staff , great experience
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 31 janv. 2024
Dear Scott,It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your great review and perfect rating, and we hope you return soon.Alyssa Turowski,General Manager

8/10 Bien

Arthur, Scottdale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property was a little dated and needs to be updated
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 28 janv. 2024
Dear Arthur,Thank you for choosing to stay with us and for your feedback. We appreciate your suggestions regarding our hotel, as we always look for ways to continually improve. Thanks for visiting, and it would be an honor to have you stay with us again anytime.Alyssa Turowski,General Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Darrin

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

juan

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not worth the money
The room has deadly warned out furniture, TV has porno movies open at 11:00 pm (family hours)
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Juan,Thank you for taking the time to share your feedback. We are disappointed to hear of the issues you encountered during your stay. Guest safety and well-being are of utmost concern, and these matters will be looked into and properly addressed. Alyssa Turowski,General Manager

10/10 Excellent

Joaquin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buen lugar para hospedarse
Buen lugar para hospedarse si no tienes auto olvidalo
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 14 janv. 2024
Dear Joaquin,We're delighted you enjoyed your stay at Hilton La Jolla Torrey Pines! Thank you for the kind review. Please come see us again soon.Alyssa Turowski,General Manager

10/10 Excellent

Gary

Séjour de 4 nuits en décembre 2023