Avis sur Dreams Las Mareas Costa Rica - All Inclusive
Dreams Las Mareas Costa Rica - All Inclusive
Playa El Jobo, La Cruz, Guanacaste
Avis
8,6
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
9 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2020
Réponse de Dreams Las Mareas Team le 4 févr. 2021
Dear guest
We are happy to know your visit was great. We hope to see you soon again here at Dreams Las Mareas
Thank you for your feedback
10/10 Excellent
Voyageur vérifié
27 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en mai 2018
8/10 Bien
Juan
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Dreams Las Mareas Costa Rica le 21 mai 2024
Hola Juan,Nos complace saber a través de la calificación que nos brindó que recomienda nuestro resort. Nos hubiera encantado conocer más detalles sobre su experiencia durante su estadía. Esperamos que haya disfrutado de principio a fin.Muchas gracias por esta calificación y sus amables comentarios, esperamos poder contar con su visita nuevamente muy pronto.Atentamente,Equipo Dreams Las Mareas.
10/10 Excellent
Haley
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haley
Séjour de 7 nuits en mai 2024
Réponse de Dreams Las Mareas Costa Rica le 14 mai 2024
Hello Haley, Thank you for rating us. We hope you have enjoyed your stay here at Dreams Las Mareas. Best regards,Dreams Las Mareas Team.
10/10 Excellent
Claudio
Voyage en groupe, Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudio
Séjour de 1 nuit en mai 2024
Réponse de Dreams Las Mareas Costa Rica le 14 mai 2024
Hola Claudio, Nos alegra mucho que hayas disfrutado de nuestra hermosa playa y de la naturaleza virgen que nos rodea. En Dreams Las Mareas, nos esforzamos por ofrecer a nuestros huéspedes la oportunidad de experimentar la belleza y la biodiversidad de Costa Rica.Es maravilloso escuchar que pudiste observar monos y hasta un venado durante tu estancia. La abundante vida silvestre es una de las características más especiales de nuestra ubicación, y nos alegra que hayas tenido la oportunidad de presenciarla.Agradecemos tus amables palabras y esperamos que hayas disfrutado de una experiencia enriquecedora en nuestro resort. ¡Esperamos tenerte de vuelta pronto para otra aventura inolvidable en la naturaleza de Costa Rica!Atentamente, Equipo Dreams Las Mareas
10/10 Excellent
Claudio
Voyage en groupe, Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudio
Réponse de Dreams Las Mareas Costa Rica le 14 mai 2024
Hola Claudio, Nos alegra mucho que hayas disfrutado de nuestra hermosa playa y de la naturaleza virgen que nos rodea. En Dreams Las Mareas, nos esforzamos por ofrecer a nuestros huéspedes la oportunidad de experimentar la belleza y la biodiversidad de Costa Rica.Es maravilloso escuchar que pudiste observar monos y hasta un venado durante tu estancia. La abundante vida silvestre es una de las características más especiales de nuestra ubicación, y nos alegra que hayas tenido la oportunidad de presenciarla.Agradecemos tus amables palabras y esperamos que hayas disfrutado de una experiencia enriquecedora en nuestro resort. ¡Esperamos tenerte de vuelta pronto para otra aventura inolvidable en la naturaleza de Costa Rica!Atentamente, Equipo Dreams Las Mareas
10/10 Excellent
Sharndell
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharndell
Séjour de 3 nuits en mai 2024
Réponse de Dreams Las Mareas Costa Rica le 21 mai 2024
Hello Sharndell, Thank you so much for choosing Dreams Las Mareas to celebrate such special occasions as your birthday and Mother's Day! We're thrilled to hear that you and your husband enjoyed your stay with us and that our property, rooms, service, and food all met your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. It was our pleasure to host you, and we hope to welcome you back for another memorable stay in the future.Warm regards,Dreams Las Mareas Team
10/10 Excellent
ianne
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ianne
Séjour de 5 nuits en avril 2024
Réponse de Dreams Las Mareas Costa Rica le 7 mai 2024
Hello,On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your great experience with us. It was a pleasure being your hosts during your recent getaway.We truly hope to have the opportunity to host you once again in a near future. Best regards,Dreams Las Mareas Team
8/10 Bien
BRIAN
Voyage en famille
4 mai 2024
BRIAN
Séjour de 6 nuits en avril 2024
Réponse de Dreams Las Mareas Costa Rica le 7 mai 2024
Hello Brian,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.Please be confident that we’ve shared your kind comments with all the team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We are looking forward to welcoming you home soon.Best regards, Dreams Las Mareas Team
10/10 Excellent
Dena
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dena
Séjour de 5 nuits en avril 2024
Réponse de Dreams Las Mareas Costa Rica le 2 mai 2024
Hello Dena,We're thrilled to hear that you had such a positive experience with your beach wedding at our resort! Our colleagues takes great pride in ensuring that every detail of your special day is perfect, and it's wonderful to know that they exceeded your expectations. Thank you for choosing our resort for such a memorable occasion, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,Dreams Las Mareas Team
10/10 Excellent
Bruce
Voyage en famille
20 avr. 2024
Les points forts : Équipements
Bruce
Séjour de 3 nuits en avril 2024
Réponse de Dreams Las Mareas Costa Rica le 23 avr. 2024
Hello Bruce,We want to thank you for rating us and for sharing your kind comments about our people, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Amy
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 7 nuits en avril 2024
Réponse de Dreams Las Mareas Costa Rica le 19 avr. 2024
Hello Amy, Thank you for your kind words! We're thrilled to hear that you enjoyed our facilities and service. Providing an excellent experience for our guests is always our top priority. We look forward to welcoming you back in the future!Warm regards,Dreams Las Mareas Team
8/10 Bien
Bonnie, huntington
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonnie
Séjour de 7 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 11 avr. 2024
Hello Bonnie,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our property beautiful, clean, and well-maintained, and that you enjoyed the excellent food and dining options.However, we're truly sorry to learn about the issues you encountered with our customer service. Please accept our sincerest apologies for any inconvenience or frustration this may have caused during your stay. We strive to provide exceptional service to all our guests, and it's disheartening to hear that we fell short of your expectations in this regard.Your feedback is invaluable to us, and we will be addressing the issues you mentioned with our team to ensure that similar situations are handled more effectively in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Kind regards,Dreams Las Mareas Team
10/10 Excellent
Rodney
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodney
Séjour de 6 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 8 avr. 2024
Hello Rodney,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards, Dreams Las Mareas Team
10/10 Excellent
Addison
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Addison
Séjour de 8 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 4 avr. 2024
Hello Addison,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.On behalf of all our colleagues, we would like to thank you for your kind comments toward their attention and warm service. We are so happy to know that you are already planning a trip to come back, we can't wait to welcoming you home.Warm regards, Dreams Las Mareas Team
8/10 Bien
Ryane
1 avr. 2024
Ryane
Séjour de 4 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 23 avr. 2024
Hello Ryane,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Chi
31 mars 2024
Chi
Séjour de 6 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 23 avr. 2024
Hello Chi,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
6/10 Satisfaisant
Vanessa
Voyage en couple
29 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 3 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 30 mars 2024
Hello Vanessa, Thank you for sharing your feedback with us. We apologize if you felt that there weren't enough activities or music during your stay, and we appreciate your input on this matter. We understand that our distance from the airport may have been inconvenient for you. Your feedback is valuable to us, and we'll take it into consideration to improve the overall guest experience. Best regards, Dreams Las Mareas Team
10/10 Excellent
Agnieszka
26 mars 2024
Agnieszka
Séjour de 6 nuits en mars 2024
Réponse de Dreams Las Mareas Costa Rica le 19 avr. 2024
Hello Agnieszka,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Sabrina
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Réponse de Dreams Las Mareas Costa Rica le 12 mars 2024
Hello Sabrina, Thank you so much for sharing a review about your recent stay! We're thrilled to hear that you had such a wonderful experience at Dreams Las Mareas and that the scenic beauty surpassed your expectations. It's fantastic to know that the monkeys visiting your balcony added an extra special touch to your stay.We take great pride in our remote location, as it provides a unique and tranquil experience for our guests to enjoy. We're delighted to hear that you found it charming and that you appreciated the peaceful atmosphere.Thank you for your kind words about our exceptional food and top-notch service.We hope to have the pleasure of welcoming you back to Dreams Las Mareas in the future for another unforgettable stay.Kind regards,Dreams Las Mareas Team
10/10 Excellent
Jenny
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jenny
Séjour de 4 nuits en février 2024
Réponse de Dreams Las Mareas Costa Rica le 26 févr. 2024
Hello Jenny,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.On behalf of all our colleagues, we would like to thank you for your kind comments toward their attention and warm service. Please be confident that we will share your kind comments with Natalia, Junior and all the team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We are looking forward to welcoming you home soon.Best regards, Dreams Las Mareas Team
10/10 Excellent
Rosanna
Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosanna
Séjour de 5 nuits en février 2024
Réponse de Dreams Las Mareas Costa Rica le 20 févr. 2024
Hello Rosanna,Thank you for taking the time to share your feedback about your recent trip. We are thrilled to hear that you loved the property.We are glad that the monkeys were part of making your stay even better. We hope to welcome you back in the future, so you can continue to explore and enjoy the priceless natural beauty and wildlife that our country and our resort has to offer.Best regards,Dreams Las Mareas Team
2/10 Horrible
Sandro Roberto
Voyage en famille
15 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandro Roberto
Réponse de Dreams Las Mareas Costa Rica le 15 févr. 2024
Hello Sandro Roberto,We sincerely apologize for the difficulties you've experienced with customer service regarding your cancellation and refund request. Your situation involving a severe family illness is indeed a challenging one, and we understand the importance of a timely assistance during such times.It's disheartening to hear that your requests for a refund or credit have not been addressed promptly. We strive to provide exceptional service to all our guests, especially in circumstances like yours, and we regret that we fell short of meeting your expectations in this regard. It is important to mention that our colleagues have been requesting the information you mentioned as it is part of the process they have to follow as the reservation was booked through a third-party. We are working diligently to address the issues you've raised. From our end we have approved the refund requested and has been notified directly to the platform you made the reservation. It is important to you to follow up the case directly with them to see the status of the request. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and your satisfaction is important to us. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.Kind regards,Dreams Las Mareas Team
10/10 Excellent
Katherine
12 févr. 2024
Les points forts : Propreté
Katherine
Séjour de 1 nuit en février 2024
Réponse de Dreams Las Mareas Costa Rica le 27 mars 2024
Hello Katherine,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
mahdieh
9 févr. 2024
mahdieh
Séjour de 3 nuits en février 2024
Réponse de Dreams Las Mareas Costa Rica le 27 mars 2024
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
8/10 Bien
Stephen
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 3 nuits en février 2024
Réponse de Dreams Las Mareas Costa Rica le 7 févr. 2024
Hello Stephen, Thank you for your kind comment! We're thrilled to hear that you found our resort beautiful. We hope to welcome you back to our resort in the future for another beautiful stay!Warm regards, Dreams Las Mareas Team
8/10 Bien
Jaclyn Jeannette
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaclyn Jeannette
Séjour de 6 nuits en décembre 2023
Réponse de Dreams Las Mareas Costa Rica le 6 févr. 2024
Hello Jaclyn,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
LexiMarie
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LexiMarie
Réponse de Dreams Las Mareas Costa Rica le 23 janv. 2024
Hello LexiMarie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
2/10 Horrible
Ruben
Voyage en famille, Voyage en groupe
31 déc. 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ruben
Séjour de 4 nuits en décembre 2023
Réponse de Dreams Las Mareas Costa Rica le 2 janv. 2024
Hello Ruben, We want to express our sincere apologies for the deeply disappointing experience you had during your stay at our resort. Your feedback is extremely concerning, and it is disheartening to hear about the issues you encountered with customer service.We take such matters very seriously, we will investigate the incidents you mentioned as that kind of things has no place in our establishment.We apologize for any inconvenience caused by the failure to honor promised VIP perks. This is not reflective of our standards, and we will be reviewing our procedures to ensure that such oversights do not happen in the future.Once again, we apologize for the negative impression we have left you with. It is our sincere hope that you will reconsider, and we would welcome the opportunity to make amends and provide you with the experience you deserve.Best regards,Dreams Las Mareas Team
2/10 Horrible
Matthew
24 déc. 2023
Matthew
Séjour de 4 nuits en décembre 2023
Réponse de Dreams Las Mareas Costa Rica le 28 déc. 2023
Hello Matthew,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,
8/10 Bien
Jessica
Voyage en couple
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 3 nuits en décembre 2023
Réponse de Dreams Las Mareas Costa Rica le 19 déc. 2023
Hello Jessica, Thank you for choosing to stay at our resort and taking the time to share your feedback with us. We're thrilled to hear that you were amazed by the size of our hotel and enjoyed the convenience of having everything in the same area.We appreciate your positive comments about the room, entertainment, and the efficiency of most bars. However, we're sorry to hear that the food was just okay and that the ocean view from your room didn't fully meet your expectations. Your feedback is important to us, and we'll certainly take it into consideration as we strive to enhance our offerings.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there are specific areas where you believe we can improve, please feel free to share more details.Thank you for your valuable feedback!Best regards,Dreams Las Mareas Team
10/10 Excellent
Kristine S
Voyage en couple
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristine S
Séjour de 7 nuits en novembre 2023
Réponse de Dreams Las Mareas Costa Rica le 15 déc. 2023
Hello Kristine S,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Ira
Voyage en couple
12 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ira
Séjour de 3 nuits en décembre 2023
Réponse de Dreams Las Mareas Costa Rica le 12 déc. 2023
Hello Ira, Thank you for choosing to stay at Dreams Las Mareas and for sharing your feedback with us. We're pleased to hear that you found our property to be very clean and beautiful, and that you enjoyed the comfort of our rooms, including the comfortable beds and clean washrooms.We appreciate your positive comments about the on-time and decent room service. However, we also take note of your feedback regarding service and hospitality. Please rest assured that we will address this internally to make improvements and provide an even better experience for our guests.We value your input, and we hope to have the opportunity to welcome you back to the resort for another enjoyable stay in the future.Warm regards,Dreams Las Mareas Team
10/10 Excellent
Jason
9 déc. 2023
Jason
Réponse de Dreams Las Mareas Costa Rica le 2 janv. 2024
Hello Jason,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Nina
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nina
Séjour de 10 nuits en novembre 2023
Réponse de Dreams Las Mareas Costa Rica le 29 nov. 2023
Hello Nina,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Bailey
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bailey
Séjour de 6 nuits en novembre 2023
Réponse de Dreams Las Mareas Costa Rica le 20 nov. 2023
Hello Bailey,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team
10/10 Excellent
Natasha
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 10 nuits en novembre 2023
Réponse de Dreams Las Mareas Team le 14 nov. 2023
Hello, Thank you for your wonderful feedback! We're delighted to hear that you loved the location of our property, the fun and friendly staff, the cleanliness, and the food. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to a memorable stay for you.We appreciate your valuable input and look forward to the opportunity of welcoming you back for another fantastic stay.Warm regards,Dreams Las Mareas Team
10/10 Excellent
Al, Tucson
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Al
Séjour de 9 nuits en novembre 2023
Réponse de Dreams Las Mareas Team le 13 nov. 2023
Hello Al, Thank you so much for taking the time to share a review! We're thrilled to hear that you had a totally excellent experience during your stay at Dreams Las Mareas. It's wonderful to know that you found the staff to be wonderful and that the resort was delightful and beautiful.We appreciate you choosing our resort for your vacation, and we're delighted that you, your daughter, and your 10-year-old granddaughter had a wonderful time. We look forward to the pleasure of welcoming you back for another fantastic experience in the future.Warm regards,Dreams Las Mareas Team
10/10 Excellent
Joe
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible trip
Joe
Séjour de 3 nuits en novembre 2023
Réponse de Dreams Las Mareas Team le 13 nov. 2023
Hello Joe, Thank you for sharing your fantastic experience at our resort! We're thrilled to hear that you enjoyed the beautiful location, awesome pools, and the delicious food. It's always wonderful to know when our guests have had a memorable and enjoyable stay.We look forward to welcoming you back for another wonderful experience. Best regards,
10/10 Excellent
McKenley
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
McKenley
Séjour de 6 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 6 nov. 2023
Hello McKenley,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,
10/10 Excellent
Hayden
4 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hayden
Séjour de 5 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 6 nov. 2023
Hello Hayden,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,
10/10 Excellent
Naquane Michael
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naquane Michael
Séjour de 5 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 24 oct. 2023
Hello Michael, Thank you for your kind words! We're thrilled to hear that you consider our property as one of the best you've ever stayed at. Your satisfaction is our greatest reward. We look forward to the opportunity to welcome you back for another exceptional experience in the future. Warm regards,
8/10 Bien
Kristina
Voyage en famille, Voyage en groupe, Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristina
Séjour de 4 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 23 oct. 2023
Hello Kristina,Thank you for taking the time to share your experience at Dreams Las Mareas. We're pleased to hear that you had a great visit and that the overall stay was enjoyable.We understand that the drive from the airport may have been a bit long, but it's wonderful to know that you found it worth the journey. Our beach and pools are indeed some of our highlights, offering a beautiful setting to relax and unwind. We appreciate your feedback regarding the limited pool chairs, and we will certainly take this into consideration for future improvements.While the food was okay, we appreciate your understanding of the challenges that can come with all-inclusive dining. We're pleased that you enjoyed our drink selection.We look forward to the opportunity to welcome you back in the future.Warm regards,
10/10 Excellent
Candayce Odom
19 oct. 2023
Candayce Odom
Séjour de 4 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 8 nov. 2023
Hello Candayce O,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,
4/10 Médiocre
Hans Paul Vieira da
17 oct. 2023
Hans Paul Vieira da
Séjour de 4 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 6 nov. 2023
Hello Hans Paul V,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,
10/10 Excellent
DENNIS
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DENNIS
Séjour de 7 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 11 oct. 2023
Hello Dennis,We appreciate your feedback about your stay at our resort. We're delighted to hear that you found our property beautiful and that you enjoyed your stay overall.Thank you for choosing our resort for your getaway. We hope to welcome you back for another enjoyable stay in the future.Best regards,
8/10 Bien
Lisa
Voyage en groupe, Voyage en couple
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 6 nuits en octobre 2023
Réponse de Dreams Las Mareas Team le 10 oct. 2023
Hello Lisa,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and our pools excellent. We're sorry to hear that the food was not what you expected. We appreciate your feedback on this matter, as it helps us identify areas where we can improve. We would love to have the opportunity to welcome you back for an even better experience in the future.Best regards,
10/10 Excellent
Willie
Voyage en couple
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willie
Réponse de Dreams Las Mareas Team le 9 oct. 2023
Hello Willie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,
10/10 Excellent
Christopher
Voyage en couple
6 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en septembre 2023
Réponse de Dreams Las Mareas Team le 6 oct. 2023
Hello Christopher, Thank you for sharing your comments about your recent stay at our resort. We're thrilled to hear that you found our pool features and layout outstanding! Our team works hard to create a relaxing and enjoyable environment for our guests, and it's great to know that you appreciated it.We look forward to welcoming you back for another memorable experience in the future!Best regards,
6/10 Satisfaisant
Bianey
Voyage en groupe
4 oct. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Bianey
Séjour de 4 nuits en septembre 2023
Réponse de Dreams Las Mareas Team le 5 oct. 2023
Hello Bianey,Thank you for taking the time to share your comments about your recent stay at our resort.We're delighted to hear that you enjoyed the natural beauty of the monkeys visiting your balcony in the mornings. Observing wildlife in its natural habitat can be a truly special experience.However, we're sorry to hear that you experienced delays in service during your stay. We appreciate your feedback, and we'll use it to improve our service levels. If you decide to stay with us again in the future, we hope to provide you with an even more seamless and enjoyable experience. Thank you for choosing our resort for your stay.Best regards,