Avis
10
Exceptionnel
10/10
Propreté
10/10
Personnel et service
9,6/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
10/10
Écoresponsabilité
Avis
Voyage en famille
4 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023
Réponse de GARRYA Nijo Castle Kyoto le 30 mai 2023
Dear thierry samaThank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to accomodated with us. We delighted to learn that you enjoyed your stay experience and the design atmosphere of the hotel. Your feedback is extremely valuable to us! Thank you very much for your valuable time. We hope to see you soon during your next visit to Kyoto. Looking forward to serving you again. Best Regards, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
olivier, virginia beach
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
olivier
Séjour de 1 nuit en mai 2024
Réponse de GARRYA Nijo Castle Kyoto le 25 mai 2024
Dear Olivier samaThank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another wonderful experience. Best Regards, GARRYA Nijo Castle Kyoto, Management Team
10/10 Excellent
SAORI
3 mai 2024
SAORI
Séjour de 1 nuit en mai 2024
Réponse de GARRYA Nijo Castle Kyoto le 25 mai 2024
SAORI 様先日はギャリア・二条城 京都にご宿泊いただき、誠にありがとうございました。また、貴重なご意見をお寄せいただき、重ねてお礼申し上げます。ご宿泊アンケートについて、全ての項目にて高評価を頂戴し、何より嬉しく感謝の気持ちでいっぱいです。SAORI 様より頂戴しました評価一つ一つ真摯に受け止め、今後も皆様に足を運んでいただけますよう、より一層サービス向上に努めて参る所存でございます。SAORI 様のおかえりを従業員一同、心よりお待ち申し上げております。末筆ではございますが、季節の変わり目、くれぐれもお身体大切にお過ごし下さいませ。改めまして、この度は大変貴重なご意見、誠にありがとうございました。ギャリア・二条城 京都 スタッフ一同
10/10 Excellent
Deborah
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en mars 2024
Réponse de GARRYA Nijo Castle Kyoto le 20 avr. 2024
Dear Deborah,Thank you for the excellent rating. We're thrilled to learn that you had a five-star experience at our hotel. We continually strive to provide our guests with an enjoyable stay. If there's any specific feedback you could offer us for improvement, we'd be grateful. We look forward to welcoming you back in the near future and hope to make your next visit even more memorable.Best Regards,GARRYA Nijo Castle Kyoto Management Team
10/10 Excellent
Arvli
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arvli
Séjour de 4 nuits en mars 2024
Réponse de GARRYA Nijo Castle Kyoto le 20 avr. 2024
Dear Arvli sama,Thank you so much for the stellar rating! We're thrilled to hear that you found your stay at our hotel to be excellent. While we wish you would have left a detailed review, we appreciate your feedback nonetheless. We continually strive to improve our service and hope to exceed your expectations on your next visit. Looking forward to welcoming you back soon!Best Regards,GARRYA Nijo Castle Kyoto Management Team
10/10 Excellent
Chun Leong
5 déc. 2023
Chun Leong
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Adam
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxurious, tranquil, excellent service
Adam
Séjour de 4 nuits en novembre 2023
Réponse de From Garrya Nijo Castle Kyoto le 7 déc. 2023
Dear Adam,Thank you for your glowing review. We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards, GARRYA Nijo Castle Kyoto
10/10 Excellent
pui lam
14 nov. 2023
pui lam
Séjour de 2 nuits en novembre 2023
Réponse de From Garrya Nijo Castle Kyoto le 7 déc. 2023
Dear pui lam,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Castle Kyoto
10/10 Excellent
David
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxury Boutique Hotel
David
Séjour de 3 nuits en novembre 2023
Réponse de GARRYA Nijo Castle Kyoto le 13 nov. 2023
Dear David,Thank you for your glowing review! We are thrilled to hear that you had a GREAT stay with us in Kyoto. Your positive feedback is greatly appreciated, and we are delighted that we were able to meet your expectations. We value your opinion and will take your comments into consideration as we continuously strive to improve our services. We look forward to welcoming you back in the future and providing you with another perfect experience.Best Regards,GARRYA Nijo Castle Kyoto, Management Team
8/10 Bien
Hilary
Voyage en groupe
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hilary
Séjour de 3 nuits en novembre 2023
Réponse de GARRYA Nijo Castle Kyoto le 10 nov. 2023
Dear. Hilary Thank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us high scores for many of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. We will certainly pay more attention to our Foods and Beverage choice and quality at our restaurant Singular and seek for improvement to achieve your full expectation in the future. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,GARRYA Nijo Castle Kyoto, Service Management Team
10/10 Excellent
Dale, SAN FRANCISCO
3 nov. 2023
Dale
Séjour de 3 nuits en octobre 2023
Réponse de From Garrya Nijo Castle Kyoto le 7 déc. 2023
Dear Dale,Thank you for your high rating on expedia. We are thrilled to be able to make a good impression on you. The team and I look forward to the pleasure of your next visit.Best Regards,Garrya Nijo Casle Kyoto
10/10 Excellent
Kim
15 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 3 nuits en septembre 2023
Réponse de GARRYA Nijo Castle Kyoto le 7 oct. 2023
Dear Kim samaThank you very much for your compliment and offer us the highest score for our survey.Your valuable comment is extremely important to us and giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We hope to have another opportunity to serve you again in the future.Wish you all the bestSincerely yours,GARRYA Nijo Castle Kyoto, Management Team
10/10 Excellent
Nikita
Voyage en famille
22 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nikita
Séjour de 3 nuits en août 2023
Réponse de GARRYA Nijo Castle Kyoto le 23 août 2023
Dear. Nikita samaThank you very much for choosing GARRYA Nijo Castle Kyoto as your place to stay during your recent visit to Kyoto. It was our pleasure to have you to accommodate with us.We delighted to learn that you liked the stay experience and offered us full scores for most of the survey categories. Moreover, thank you very much for your kindly compliments to our staff service. On the other hands, size / space of the closet is a design of the hotel that we need to seek for improvement, although some of the rooms has a little bigger space for the closet. Your comments is extremely important to us!We hope to see you soon again during your next visit to Kyoto, allow us to have another chance to serve you.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Billy
Voyage en famille avec de jeunes enfants
5 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Billy
Séjour de 1 nuit en août 2023
Réponse de GARRYA Nijo Castle Kyoto le 9 août 2023
Dear Billy sama Warm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to stay.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home. We wish you all the best and hope to have another chance to seeing you soon in the future. Sincerely yours, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Carl K
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carl K
Séjour de 4 nuits en juin 2023
Réponse de GARRYA Nijo Castle Kyoto le 9 août 2023
Dear Carl K sama Greeting from GARRYA Nijo Castle Kyoto.Thank you very much for choosing us as your place to stay for your Kyoto trip.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service. We wish you all the best and looking forward to have another chance to serve you again in the future. Your Faithfully, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Justin
Voyage en couple
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Justin
Séjour de 4 nuits en mai 2023
Réponse de GARRYA Nijo Castle Kyoto le 30 mai 2023
Dear Justin samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent visiting in Kyoto and choosing us as your place to celebrate your honeymoon with madam.We delight to learn that you enjoyed your Kyoto experience with us; Moreover, your kind compliment to our staff service are giving us a lot of energy to keep us continue to achieve our goal to provide personal touch service to valued guest. We are a small scale hotel, hope to give every customer a feeling of their another home in Kyoto away from their home.We wish you and madam all the best and hope to have another chance to seeing you soon in the future.Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Ethan
13 avr. 2023
Ethan
Séjour de 5 nuits en avril 2023
Réponse de GARRYA Nijo Castle Kyoto le 30 mai 2023
Dear Ethan samaWarm greeting from GARRYA Nijo Castle Kyoto.Thank you very much for your recent staying with us. We appreciated your valuable time to share your feedback and we delighted to learn that you liked the stay experience and offered us full scores for all of the survey categories. Your comments is extremely important to us!We hope we will have another chance to serve you again in the earliest future. Wish you all the best!Sincerely yours,Timothy HuiGARRYA Nijo Castle Kyoto, Front Office Manager
10/10 Excellent
Tsz Chung
Voyage en famille
8 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tsz Chung
Séjour de 4 nuits en mars 2023
Réponse de GARRYA Nijo Castle Kyoto le 14 avr. 2023
Dear Tsz Chung sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. t was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the number of choices and portions of foods from restaurant Singular. I will certainly report to the top management team to seek of further improvements. Thank you very much for your kindly compliments to our staff service.We delighted to learn that you also liked the stay experience, design and location of the hotel. Your comments is extremely valuable to us! Thank you very much.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
8/10 Bien
Minsok
Voyage en famille
30 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Minsok
Séjour de 3 nuits en mars 2023
Réponse de GARRYA Nijo Castle Kyoto le 14 avr. 2023
Dear Minsok sama,Thank you for staying at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you to stay with us.We appreciated the feedback from you regarding the lighting at the hotel. The reason for us to reduce the lighting in the evening is because we would like our guest to enjoy the scenery change at the lobby. I will certainly report to the top management team to seek of further improvements in order to let customer enjoy and convenience. Thank you very much for your kindly compliments to our design of the hotel.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Ed, Johnstown
Voyage en famille
21 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ed
Séjour de 1 nuit en mars 2023
Réponse de GARRYA Nijo Castle Kyoto le 23 mars 2023
Dear Mr. Ed,Thank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was a pleasure to have you with us.We delighted to hear that you enjoyed your stay experience and the design of the hotel. Moreover, thank you very much for your kindly compliments to our staff service. Your comments is extremely valuable to us! Please allow me to share with my team.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
eun hye
11 mars 2023
eun hye
Séjour de 1 nuit en mars 2023
Réponse de GARRYA Nijo Castle Kyoto le 23 mars 2023
Dear eun hye samaThank you for choosing to stay at GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our truly pleasure to have you with us.We appreciated the time you offered and rated us full score on your stay feedbackPlease take great care of yourself.Looking forward to serving you again.Best Regards,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Carl-Emil
Voyage en groupe
1 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carl-Emil
Séjour de 2 nuits en janvier 2023
Réponse de GARRYA Nijo Castle Kyoto le 23 mars 2023
Dear Carl-Emil sama,Thank you very much for choosing GARRYA Nijo Castle Kyoto during your recent visit to Kyoto, Japan. It was our pleasure to have you with us.We appreciated the feedback from you and rated us full score for your stay experience this time.We hope to see you soon during your next visit to Kyoto.Looking forward to serving you again.Wishing you all the best and happiness of the year!Sincerely yours,Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto
10/10 Excellent
Jan
31 déc. 2022
Jan
Séjour de 2 nuits en décembre 2022
10/10 Excellent
Sara
Voyage en couple
26 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 4 nuits en octobre 2022
Réponse de Garrya Nijo Castle Kyoto le 8 nov. 2022
Dear. Sara Thank you very much for your stay at Garrya Nojo Castle Kyoto.We appreciate your review very much.We saw how comfortable you stayed and we feel very happy.We will continue to promote better service in the future.We sincerely look forward to your next visit.Yours SincerelyGarrya Nijo Castel KyotoFrom all Staff
10/10 Excellent
Thomas
Voyage en couple
17 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en octobre 2022
Réponse de All Staff le 19 oct. 2022
Greetings from Garrya Nijo Castle Kyoto.Thank you for the excellent reviews, Mr. Thomas.We are pleasure you like our building architecture and rooms.All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback. We look forward to welcoming you back to Garrya Nijo Castle KyotoWarm Regards, Garrya Nijo Casle KyotoFrom All staff.
10/10 Excellent
SHINJI
14 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHINJI
Séjour de 1 nuit en août 2022
Réponse de ギャリア・二条城 京都 le 15 août 2022
SHINJI 様
この度は、ギャリア・二条城 京都へご宿泊を賜りまして誠にありがとうございました。またご滞在の感想をお寄せいただき重ねて御礼申し上げます。 SHINJI 様のお帰りをスタッフ一同心よりお待ち申し上げております。
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2022
Réponse de ギャリア・二条城 京都 le 14 août 2022
Anonymous 様
この度は、ギャリア・二条城 京都へご宿泊並びにご滞在の評価をお寄せくださり誠にありがとうございました。またお会いできますことをスタッフ一同、心よりお待ち申し上げております。
10/10 Excellent
Voyageur vérifié
28 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2020
Réponse de 知念 悦子 le 1 janv. 2021
この度は、京都悠洛ホテル二条城別邸 Mギャラリーにご宿泊を賜りまして、誠にありがとうございました。また、貴重なお時間を頂戴し、お声をお寄せいただき重ねて御礼申し上げます。
京都でのご旅行の素敵な思い出の一端に、私どもをお選びいただき大変光栄でございます。
是非またご利用いただけますことを、スタッフ一同心よりお待ち申し上げております。
京都悠洛ホテル二条城別邸 Mギャラリー
クオリティーマネージャー
知念 悦子