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Avis sur Balmacara Hotel

4 out of 5
Balmacara Hotel
Balmacara, Kyle, Scotland

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 67 avis sur 140." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 140." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 140." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 140." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 140." "

9,0/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Yann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en mai 2023
Réponse de Orla le 7 juin 2023
Thank you for your review Regards Orla

8/10 Bien

Florian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel moderne et bien situé
Hôtel avec une décoration moderne, chambre et salle de bain spacieuse, à proximité des lieux à visiter.
Séjour de 3 nuits en juin 2022
Réponse de Robyn (BH) le 13 juin 2022
Merci pour votre avis, nous sommes ravis que vous ayez passé un agréable séjour dans notre établissement

10/10 Excellent

DIDIER

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Il est dommage que la note générale soit si faible car tout est parfait... Accueil service prix et emplacement à l'entrée de l'île de skie
Séjour de 1 nuit en mai 2022
Réponse de Robyn (BH) le 6 mai 2022
Merci pour votre avis c'est très gentil de votre part

10/10 Excellent

Emmanuelle

Séjour de 1 nuit en avril 2022
Réponse de Robyn (BH) le 2 mai 2022
Thank you!

10/10 Excellent

Melanie

Séjour de 1 nuit en avril 2022
Réponse de Robyn (BH) le 11 avr. 2022
Thank you Melanie!!

4/10 Médiocre

Kim

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not worth the money. Internet did not work. Tv didn’t. For 577$ Cdn would have expected a bottle of water or lotion. Neither provided. Loch nice to look at but busy road in between it and hotel. Staff were lovely.
Séjour de 1 nuit en mai 2024
Réponse de Juan le 16 mai 2024
Hello KimI'm sorry to hear about your experience. It's disappointing that the internet and TV didn't work and that there were no complimentary amenities provided. However, it's great to hear that the staff were lovely. Thank you for sharing your feedback.Regards,Juan

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay at The Balmacara Hotel! The staff is very nice and welcoming. The location is great for day trip over the Skye, as well as enjoying the views of the loch. The rooms were very nice and clean. I also had dinner and breakfast at the hotel which were fantastic as well!
Séjour de 1 nuit en mai 2024
Réponse de Juan le 11 mai 2024
Dear Lauren,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at The Balmacara Hotel. Our staff strives to provide excellent service and we are glad they made you feel welcome. We are also pleased that you liked the location, with its scenic views of the loch and convenient access to day trips to Skye. It's great to hear that you found the rooms to be clean and comfortable. We are thrilled that you had a fantastic dining experience with both dinner and breakfast. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.Regards,Juan

8/10 Bien

Deirdre

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff, very nice room that was very large. View of the water. Nice restaurant. There was a mess up with my reservation and the staff did everything they could to resolve! In the end it was resolved and we were very happy!
Séjour de 1 nuit en avril 2024
Réponse de Juan le 29 avr. 2024
Dear Deirdre,Thank you for your kind review! We are thrilled to hear that you had an excellent experience with our staff and enjoyed your spacious room with a view of the water. We apologize for the initial reservation mix-up, but we are glad that our team was able to resolve it promptly and ensure your satisfaction.We appreciate your feedback and hope to welcome you back in the future for another wonderful stay!Best regards,Juan Santos

8/10 Bien

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The outside needs a lot of work but inside it was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Juan le 27 avr. 2024
Dear Duane,Thank you for your feedback. We appreciate your comment about the outside of the hotel needing improvement. We're glad to hear that you found the inside of the hotel to be very nice. We take your feedback seriously and will work on enhancing the exterior of our property. We hope to have the opportunity to welcome you back in the future.Regards,Juan

10/10 Excellent

Johnny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time
Séjour de 2 nuits en avril 2024
Réponse de Juan le 28 avr. 2024
Dear JohnnyWe're thrilled to hear you had a great time with us! It's always our top priority to ensure our guests have an enjoyable and memorable experience, and knowing we've achieved that with you truly makes our day.If there's anything specific you loved or any memorable moments you'd like to share, we'd be delighted to hear more about your experience. Your feedback not only motivates our team but also helps us continue to provide the best service possible.Thank you once again for choosing us and for taking the time to leave a review. We look forward to the opportunity to welcome you back in the future for another great time!Warmest regards,Juan Santos

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property in good location, friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Juan le 23 avr. 2024
Dear Andrew, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay and found our location to be convenient. Our team takes great pride in providing friendly and helpful service to our guests, so we appreciate your kind words. We strive to create a positive experience for all our guests, and your feedback is invaluable to us. If there is anything specific that you think we could improve upon, please let us know. We are always looking for ways to enhance our guests' satisfaction. Thank you once again for your review, and we hope to have the pleasure of welcoming you back in the future. Best regards, Juan Santos

8/10 Bien

Miles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel, no complaints!
Séjour de 1 nuit en avril 2024
Réponse de Juan le 12 avr. 2024
Thank you miles for you kind review, we are glad to hear that you had a very nice stay, we appreciate your feedback and hope to welcome you back in the futureRegards,Juan

8/10 Bien

Ericka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was super pretty and cozy and the breakfast was wonderful :)
Séjour de 1 nuit en mars 2024
Réponse de BH le 1 avr. 2024
Thank you for your feedback! We are glad to hear that you found our place cozy and enjoyed the breakfast.Regards,Juan.

10/10 Excellent

Areeya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exterior need update but interior was super nice and super clean
Séjour de 1 nuit en mars 2024
Réponse de BH le 30 mars 2024
Hello Areeya,Thanks for your review and we will definitely take this into consideration,Regards,Juan

6/10 Satisfaisant

Martin

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de BH le 30 mars 2024
Dear Martin,Thank you for taking your time to share your feedback about your stay. We appreciate your suggestion regarding the exterior of the Hotel, we will definitely take this into consideration,Regards,Juan

2/10 Horrible

Russell

Les points forts : Équipements
Les points faibles : Personnel et service
Booked this hotel as part of an Expedia VIP. Made to feel anything but. In 20 years of frequenting hotels, experienced the most unwelcoming check in. No greeting, just an abrupt “Are you staying with us” after being ignored for the first 30 seconds. The lady on reception continued to act as if she was doing me a favour. Then told me there was an outstanding balance of £147 to pay for my room. I explained the room had been pre-paid and even showed her the receipt twice. Still, she insisted the room had not been paid for. After an entire day of driving, I was made to stand and wait at reception / check in for ten minutes waiting for the manager. In fairness to him, he was polite, apologetic and resolved the issue immediately. However. The lady on reception was anything but friendly. Kept awake all night by next rooms extract fan as sound proofing in the property was non existent. Breakfast staff all looked and interacted like they wished they were somewhere else. Only positive was the actual breakfast itself which was of good quality.
Séjour de 1 nuit en mars 2024
Réponse de BH le 25 mars 2024
Dear Russell, thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for your negative experience during your check-in and interactions with our receptionist. This is not the level of service we strive to provide to our guests.We appreciate your positive feedback about the quality of our breakfast. Once again, we apologize for the shortcomings you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,Juan

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is a must stay location
I LOVED this little hotel in Kyle, near the Eilean Donan castle. It is so clean and so comfortable and staff was so nice. I wish I could have stayed longer. And the area is so beautiful. This is a must stay if you’re in the area. Great little gateway spot to the Isle of Skye too! Another must visit.
Séjour de 1 nuit en novembre 2023
Réponse de BH le 18 nov. 2023
Glad you had a wonderful stay with us and you found our staff friendly and our rooms clan and comfortable.

10/10 Excellent

stephen

Séjour de 1 nuit en novembre 2023
Réponse de BH le 24 nov. 2023
Happy to hear that you had a lovely stay with us.

10/10 Excellent

James

Séjour de 2 nuits en octobre 2023
Réponse de BH le 24 nov. 2023
Happy to hear that you had a lovely stay with us

10/10 Excellent

Kendall

Séjour de 1 nuit en octobre 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

8/10 Bien

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de BH le 5 nov. 2023
Glad you had a lovely stay with us

10/10 Excellent

Mathew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very hospitable and we felt well taken care of. The rooms were clean with incredulous comfortable beds. Thank you for a wonderful stay
Séjour de 1 nuit en septembre 2023
Réponse de BH le 20 oct. 2023
Happy to hear we made you feel taken cared off and you like your rooms.

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at the hotel are very nice and are helpful, including laundry service at no charge. Breakfast and especially dinner were excellent meals. The chef for dinner is really, really good.
Séjour de 2 nuits en septembre 2023
Réponse de BH le 20 oct. 2023
Glad you had a lovely stay with us and enjoyed your breakfast and dinner, glad we could help with your laundry.

6/10 Satisfaisant

David

Séjour de 2 nuits en septembre 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

2/10 Horrible

Alec

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Super King bed was actually two twins set next to each other, not joined in anyway. This made a regular king size if you overlook the separate mattresses, did not receive the bed advertised. Bare plaster on the walls. Holes in the floor. Cables sticking out of holes in hallway. Parking lot is no where near large enough. Every sound can be heard between bedrooms, the hallway, and the road outside. Felt like a scam for the price paid.
Séjour de 2 nuits en septembre 2023
Réponse de BH le 20 oct. 2023
Sorry to heat this we will take this on board.

6/10 Satisfaisant

Søren

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Slidt bygning udefra, men ok indvendig
Séjour de 1 nuit en septembre 2023
Réponse de BH le 20 oct. 2023
Dejligt at du nød dit ophold hos os.

10/10 Excellent

Rory, Victoria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exterior is dated, inside is updated. Rooms are very small. Dinner was a good surprise.
Séjour de 1 nuit en septembre 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

6/10 Satisfaisant

Darren

Séjour de 1 nuit en août 2023
Réponse de BH le 20 oct. 2023
Glad you enjoyed your stay with us.

2/10 Horrible

Mathias

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Outrageous price compared to quality
4 stars for this hotel seems completely out of sync with the hotel attributes (or, lack of such). Not only could you hear when the neighbouring guests used the toilets, but the drain in our room would sound like we flushed the toilet ourselves. When guests upstairs walked around it sounded like the ceiling was coming down on you. When guests next door sneezed, it was as if they were right next to you. Although the room offered a temperature control, this was pointless as there was no ventilation. The room did include a safe, however according to the hotel reception the safes “did not function anywhere in the hotel”. The bar did not even offer a menu - they just pointed to the liquor bottles and told you to decide what you wanted. Restaurant food was the worst we’ve ever experienced. The hotel was ramshackle, only worsened by the plastic-like materialised used on every inch of every surface (which were worn down). The price was absolutely outrageous compared to the hotel quality, and it is simply unbelievable that it qualifies for four stars - not least when comparing to the other hotel we stayed at on the Isle of Skye). We felt completely exploited as the hotel clearly took advantage of the peak season to set prices at a rate nowhere near what would qualify as reasonable. Cannot recommend this hotel to anyone else.
Séjour de 2 nuits en août 2023
Réponse de BH le 20 oct. 2023
Sorry to hear this we will take this on board.

8/10 Bien

Ennio, Salgareda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
la struttura ha un buon rapporto qualità prezzo ed anche il ristorante è davvero buono rispetto a quanto pagato sicuramente consigliato per un breve soggiorno
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Stephen, Amersham

Voyage en famille
Les points forts : Propreté et personnel et service
Scenary
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Melina

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Lovely staff - very helpful and kind. Restaurant was very tasty and room was clean. I did book thru a 3rd party site so room did not match what we were given so note to others: book direct!!
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
nice room, friendly staff, good meal & breakfast. Don't be put off by the outside appearance.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

veronica

Voyage en famille
Les points forts : Propreté
Muy Justo para el excesivo precio
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

DOROTHEA

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely Loch view hotel. Excellent, attentive staff.
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

John

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Rooms were musty and hotel was a bit in disrepair. Signs missing letters and needs to be updated.
Séjour de 1 nuit en mai 2023
Réponse de Orla le 7 juin 2023
Thank you for your feedback. We will try take this on board to improve our hotel. Kind regards Orla

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was okay. We paid a lot for our stay. It was one of the few on our trip that had didn’t offer any water in the room. I guess for the price I expected a few more amenities. Room was large. It got quite warm in the room. When we opened the window the small biting flies swarmed in. Dinner in the dining room was good.
Séjour de 1 nuit en mai 2023
Réponse de Orla le 7 juin 2023
Thank you for the pleasant review. We are glad you enjoyed your stay overall and will try and take your feedback on board to improve the stay for others. Kind regards Orla

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older building but staff friendly and room well kept with renovated bathroom. Food for dinner was good. Breakfast had a good variety. Would stay here again
Réponse de Orla le 7 juin 2023
Thank you for your lovely review. we are glad you enjoyed your stay. Kind regards Orla

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous
Stag absolutely outstanding. The went above and beyond to help us sort a problem we had on the way
Séjour de 1 nuit en mai 2023
Réponse de Orla le 7 juin 2023
Thank you for your lovely review. We are very glad you enjoyed your stay with us and we hope to see you again. Kind regards Orla

8/10 Bien

caroline

Séjour de 1 nuit en avril 2023
Réponse de Orla le 7 juin 2023
thank you for your review regards Orla

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Balmacara Hotel has two bars and a restaurant. The rooms were clean and the bathrooms were recently updated. Water pressure was good and the water temperature was hot if you needed it (Not all hotels in Scotland provide hot water). Parking can be tricky as the lot has limited space.
Séjour de 1 nuit en avril 2023
Réponse de Orla le 7 juin 2023
Thank you for your lovely review. We are glad you enjoyed your stay with us. Kind regards Orla

6/10 Satisfaisant

pablo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room and staff, dont follow the VIP benefits but otherwise great
Séjour de 1 nuit en avril 2023

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean hotel
We enjoyed our stay at this hotel and hope to visit again next year.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Sherri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice, cozy place to stay. The beds are super comfortable, and the hotel has everything you need: dinner, bar/lounge and breakfast so after a long day of exploring and hiking, you have everything you need in one place to wind down and go to sleep :)
Séjour de 2 nuits en mars 2023

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice watching the changing weather
Séjour de 2 nuits en mars 2023

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious, comfortable bedroom. Powerful shower in the bathroom! Delicious food and friendly staff in the restaurant.
Séjour de 1 nuit en février 2023
Réponse de BH le 22 févr. 2023
Hello Mark, thank you for your feedback. We are glad you enjoyed your stay in our hotel. Kind regards

10/10 Excellent

Douglas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Work Away
The team at Balmacara Hotel are great even out of season. Thanks for a very confortable stay.
Séjour de 2 nuits en janvier 2023
Réponse de BH le 22 févr. 2023
Thank you for your kind review, we are glad you enjoyed your stay. kind regards Orla