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Avis sur Historical Hotel Fortetsya Hetmana

4 out of 5
Historical Hotel Fortetsya Hetmana
Institutskaya str., 103, Hatne

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 9 avis sur 21." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 21." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 21." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 21." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 21." "

8,6/10

Propreté

8,4/10

Personnel et service

9,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

2/10 Horrible

Hassan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worse experience ever
Upon check-in at 12:30 am First the receptionist was sleeping and then i realised that her english is very poor Eventhough i paid fully my reservation and i showed her the proof but she didn't accept and when i insisted she was so rude and kept repeating no money no room , so at the end i have to pay again and even higher price Water for shwoer was smelly and to make it worse the mattress was old that i can feel mattress razors in my back , when asking them to change it or change the room , they claimed that hotel is full which was not true and the hotel was nearly empty Breakfast was also very poor This hotel should be maximum 1 star or even should close
Séjour de 4 nuits en août 2021

10/10 Excellent

Tyrus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome little gem of a hotel
I stopped here just for a rest overnight on a long car journey with no expectations however amazingly comfortable and nice hotel staff are very friendly the place has lots of character and the restaurant is amazing the food is fantastic and very very reasonably priced
Séjour de 1 nuit en décembre 2019
Réponse de Kostromichov Roman le 2 janv. 2020
Dear Torus. Thank you for being able to find the time and leave us a review. We are very glad that you liked everything. Our staff always makes every effort to ensure that guests have an extremely pleasant experience. We are always glad to welcome you.

6/10 Satisfaisant

Andrii

Les points forts : Propreté et personnel et service
Отсутствуют халаты, зубные щетки, ну и окна в номере.
Séjour de 1 nuit en novembre 2019
Réponse de Kostromichov Roman le 29 nov. 2019
Уважаемый Андрей. Благодарим, что смогли найти время и оставили нам отзыв. Халаты и зубные наборы есть, выдаются по запросу. Всегда рады Вас приветствовать.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a unique property based on an ancient castle style. Everything was great.
Séjour de 7 nuits en octobre 2019
Réponse de Roman Kostromichov le 21 nov. 2019
Dear Guest. Thank you for your feedback. Thank you for appreciating the unique interior of our complex. Always glad to welcome you

10/10 Excellent

Olga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Kostromichov Roman le 2 oct. 2019
Уважаемая Ольга. Благодарим, что смоли найти время и оставили нам отзыв. На очень приятно, что Вы остались довольны пребыванием в комплексе. Всегда рады Вас приветствовать.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very very clean although dated, no elevators. ALWAYS TAKE UBER EVERYWHERE. The airport when you land is covered with "Taxi Pimps" who will try and have you pay them 4x the going rate.
Séjour de 8 nuits en août 2019
Réponse de Kostromichov Roman le 15 sept. 2019
Dear Guest. Thank you for your feedback. Glad you liked our hotel. We are always glad to welcome you in our complex.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Kostromichov Roman le 1 août 2019
Dear guest. Thanks for your feedback. We will be glad to welcome you again.

10/10 Excellent

Daria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Try the restaurant at the hotel
Very friendly staff and delicious food
Séjour de 4 nuits en avril 2019
Réponse de Kostromichov Roman le 26 juil. 2019
Dear Daria. Thank you for finding the time and leaving us a review. We are pleased that you enjoyed it. We are glad that you appreciate the good work of the staff and the delicious food in the restaurant. We are always glad to welcome you.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Kostromichov Roman le 19 juil. 2019
Dear Helen. Thank you for your time and leave us a review. We are very pleased that you enjoyed your stay in our complex. Always glad to welcome you.

8/10 Bien

Den

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Kostromichov Roman le 17 juil. 2019
Dear Den. Thank you for your time and leave us a review. We are very pleased that you enjoyed your stay in our complex. Always glad to welcome you.

2/10 Horrible

Voyageur vérifié

Séjour de 3 nuits en juin 2019
Réponse de Manager, Kosromichov Roman le 21 juin 2019
Dear Guest. Unfortunately, you did not provide any information to understand, in order to understand what could be the reason for such a low assessment on your part. In any case, we apologize if we made a mistake on our part. Please contact us so that we can resolve your question. Always glad to welcome you.

6/10 Satisfaisant

Mario

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Good Staff nice hotel and bad luck at arrival
The location is okay, about 15 minutes to the next metro, the way is only next to a busy street. The area around the hotel offers a few 24/7 supermarkets. And the hotel itself, really nice. Lovingly designed rooms with a lot of attention to detail. Unfortunately, I was pursued by bad luck since my arrival. There was no running water at my arrival, so washing my hands, taking a shower and the toilet was not working (after emptying the cistern). My originally booked room was also not available, here I got a bigger one for a few days (but was put into another new one early). My bigger room didn't have a working air conditioner and windows that couldn't be opened at 30°C room temperature. I could do the first body wash on the second day of my stay in the neighbouring hotel. These and various other small unfortunate events unfortunately left a somewhat bitter aftertaste. Despite these shortcomings no accommodation of the staff / hotel in the direction of breakfast or similar
Séjour de 7 nuits en mai 2019
Réponse de Manager, Kostromichov Roman le 23 juin 2019
Dear Mario. Thank you for being able to find the time and leave us a review. We sincerely regret that during your stay in our complex for technical reasons there were problems with the water supply. We are glad to inform you that everything has been fully restored and the quality of the water itself has become much better. We hope the moment with water, you are not very upset. We apologize for any inconvenience caused. We are always glad to welcome you.

4/10 Médiocre

Staffan

Les points faibles : Personnel et service
Will not book this hotel again
The breakfast was bad, very small and did never get the juice I had payed for. Cold rooms. Nice staff
Séjour de 4 nuits en mai 2019
Réponse de Administrator le 30 mai 2019
Dear Staffan. Thank you for taking the time and leaving us a review. We sincerely regret that you were not fully satisfied with your stay in our complex. We look forward to your next visit to us so that you can enjoy the quality and comfort of our complex.

10/10 Excellent

Jiri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for money, satisfaction!
Very nice and clean hotel,everyday housekeeping.. helpful reception desk..good value for money .Thanks
Séjour de 3 nuits en février 2019
Réponse de Kostromichov Roman le 3 mars 2019
Dear Jiri. Thank you for your excellent feedback from our hotel with the maximum rating. We are very pleased to know that the guests were satisfied with their stay. We are always glad to welcome you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2019
Réponse de Kostromichov Roman le 2 mars 2019
Dear guest! Thank you for being able to find and leave us a rating. We are always glad to welcome you!

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is an excellent Hotel. A little far out from the city centre but the metro system here is amazing and so cheap. However, much simpler if you're driving. But the staff here are excellent and so is the food, and the surroundings a little unusual. The WiFi was very good and a lot of tv channels, though not in English. I would stay here again.
Séjour de 12 nuits en novembre 2018
Réponse de Kostromichov Roman le 2 déc. 2018
Dear Steven. Thank you for the excellent feedback about our hotel. We are very pleased that you were satisfied with your stay. The staff makes every effort so that our guests get only positive emotions. We will be very happy to welcome you!

8/10 Bien

Jörg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ideal für Familien mit kleinen Kindern
tolle Architektur und Ausstattung, gutes Restaurant, schöner Indoor- und Outdoor-Spielplatz. WLAN stabil Toll für Familien aber sehr abgelegen. 20 min zu Fuß oder 5 min im Bus zur U-Bahn-Station. Großer Supermarkt direkt angrenzend
Séjour de 3 nuits en octobre 2018
Réponse de Kosromichov Roman, Hotel Manager le 16 nov. 2018
Dear Jörg. Thank you for choosing our hotel. We are glad that you liked everything with us. We will wait for your next bookings!

10/10 Excellent

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice medieval touch and good food.
Awesome , nice restaurant
Séjour de 1 nuit en octobre 2018
Réponse de Kosromichov Roman, Hetel Manager le 31 oct. 2018
Dear Jean-Francois. Thanks for your great review. We are very pleased that you enjoyed staying at our hotel. Looking forward to your next visit!

8/10 Bien

Teemu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price/quality relation
Good and polite service, tiny room, but clean - also very cheap, so nothing to complain. Satisfactory breakfast. Location not that bad, old town around 1,5 km. Peaceful and nice overall.
Séjour de 4 nuits en juin 2018
Réponse de The hotel manager, Kostromichov Roman le 22 août 2018
Dear Teemu. Thank you for taking the time to respond to us. We are very pleased that you were satisfied with your stay. We are always glad to welcome you!

8/10 Bien

Donatas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de The hotel manager, Kostromichov Roman le 19 août 2018
Dear Donatas. Thank you for finding time and leaving us feedback and ratings. We are glad that you have a pleasant impression of your stay in our hotel. We are always glad to welcome you!

6/10 Satisfaisant

ann, uk

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing. Isolated.
Disappointing, hotel too far away from sights of Kyiv. No one available to help with luggage up 3 flights of stairs, no Lift. You have to pay extra for water, shampoos, shower gels towels. Your ordered Breakfast had to be booked for a "set" time- it was all on table when we arrived down- cold, no drinks (as we had not requested it- so glass of water and tea charged extra. Supposedly 5 mins from Metro but took 45 mins to walk too Teremky station & cost 300 hryvnya to come back.
Séjour de 12 nuits en juillet 2018
Réponse de The hotel manager, Kostromichov Roman le 13 août 2018
Dear Anna. Thank you for your time and feedback. We sincerely regret that you were not completely satisfied with your stay at our hotel. We will do our best to correct those moments that disappointed you. Thank you for helping us to be better. We are always glad to welcome you!