Avis
7,0
Bien
7,2/10
Propreté
8,0/10
Personnel et service
5,8/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en famille
5 févr. 2020
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2020
Réponse de Eka Arifuddin M. Permana - Hotel Manager le 6 févr. 2020
Dear Sarah,
Thank you for your generous review. We're happy you enjoyed your stay with us. Your positive comments mentioned about our golden location near to the airport, the beach and many shops are very valuable for us.
We're looking forward to welcoming you back to our beloved hotel on your next visit to Kuta, Bali.
Have an amazing day!
8/10 Bien
Marion
Voyage en famille
22 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marion
Séjour de 2 nuits en septembre 2019
Réponse de Management le 5 oct. 2019
Thank you for your feedback
6/10 Satisfaisant
Rosanne
17 juin 2016
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rosanne
6/10 Satisfaisant
lemaitre, chantilly france
20 août 2014
hotel aeroport
lemaitre
2/10 Horrible
Anargyros
Voyage en couple
2 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anargyros
Séjour de 11 nuits en janvier 2024
Réponse de E-Commerce le 13 févr. 2024
Dear Mr/s. Anargyros,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay. However, we have displayed an announcement about our pool and restaurant close.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.
10/10 Excellent
RENATO
Voyage en couple
1 oct. 2023
RENATO
Séjour de 1 nuit en septembre 2023
Réponse de E-Commerce le 2 oct. 2023
Dear Mr/s. RenatoWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.
10/10 Excellent
Carlos
4 sept. 2023
Carlos
Séjour de 3 nuits en août 2023
Réponse de E-Commerce le 13 sept. 2023
Dear Mr/s. CarlosWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.
8/10 Bien
Ian
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ian
Séjour de 1 nuit en août 2023
Réponse de Management le 14 août 2023
Dear Mr. Ian,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We hope to see you again in our hotel! Best Regards,Management.
6/10 Satisfaisant
Sam
Voyage en couple
9 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sam
Séjour de 1 nuit en août 2023
Réponse de Management le 14 août 2023
Dear Mr. Sam,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
8/10 Bien
ANDREW
31 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
ANDREW
Séjour de 8 nuits en juillet 2023
Réponse de E-Commerce le 4 août 2023
Dear Mr/s. Andrew,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
8/10 Bien
Chathuranga
15 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Chathuranga
Séjour de 3 nuits en juillet 2023
Réponse de Management le 17 juil. 2023
Dear Mr./s. Chaturanga,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
8/10 Bien
Sheng-Chih
Voyage en famille
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
Sheng-Chih
Séjour de 1 nuit en juin 2023
Réponse de E-Commerce le 5 juil. 2023
Dear Mr./s. Sheng-Chih,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
2/10 Horrible
maher
28 juin 2023
maher
Séjour de 5 nuits en juin 2023
Réponse de Management le 24 juil. 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay.We will try our best to improve our services.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.
6/10 Satisfaisant
MUTSUMI
Voyage d’affaires
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MUTSUMI
Séjour de 1 nuit en juin 2023
Réponse de E-Commerce le 19 juin 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
6/10 Satisfaisant
MUTSUMI
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MUTSUMI
Séjour de 1 nuit en mai 2023
Réponse de E-Commerce le 26 mai 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.
4/10 Médiocre
Wayne john
Voyage en famille avec de jeunes enfants
19 avr. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Wayne john
Séjour de 2 nuits en avril 2023
Réponse de E-Commerce le 4 mai 2023
Dear Mr. Wayne John,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We sincerely apologize for any inconvenience you might felt during your stay.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.
2/10 Horrible
Victoria
Voyage en groupe
31 janv. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Victoria
Réponse de Fina. le 10 févr. 2023
Dear, Ms. Victoria Fisher.Warmest Greetings from Tusita Hotel!Thank you for your feedback.We would like to apologize for the miscommunication during the conversation regarding your report of losing your stuff inside the room in our hotel. We have done the procedure of handling missing stuff report as the police department told us so. You need to come and report it to the police station along with your translator and a lawyer if you’d like to. Our management have provided everything to help you reporting it including the staff to accompany you and also the transportation. We also were ready to take the staff you suspected to go to police station with you. We have tried our best to help you and were ready to take responsibility. But after everything, you clearly refused to go to police station and asked to check out immediately instead.We sincerely apologize for the discomfort you had during your stay in our hotel.Best regard,Management.
8/10 Bien
Emma
12 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Emma
Séjour de 1 nuit en janvier 2023
Réponse de Management le 1 mars 2023
Dear Emma,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management
10/10 Excellent
Diana
3 janv. 2023
Diana
Séjour de 1 nuit en janvier 2023
Réponse de Management le 1 mars 2023
Dear Diana,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management
4/10 Médiocre
Eufrasia
6 déc. 2022
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eufrasia
6/10 Satisfaisant
Katsura
Voyage en famille avec de jeunes enfants
6 déc. 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Katsura
2/10 Horrible
Guna Sakaran
27 oct. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guna Sakaran
Séjour de 1 nuit en octobre 2022
8/10 Bien
Monique
Voyage en groupe
16 oct. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Monique
Séjour de 1 nuit en octobre 2022
8/10 Bien
James Andrew
6 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James Andrew
Séjour de 28 nuits en mai 2022
Réponse de Reservation Team le 12 juin 2022
Dear Valued Guest,
Warmest Greetings from Tusita Hotel!
Thank you for your feedback.
We do apologize for any inconvenience you might felt during your stay.
The highlighted comments are well noted and we will review it and fix as our improvement.
We wish to see you again and serve you a better service for your next visit.
Best Regards,
Management
4/10 Médiocre
GARY
Voyage d’affaires
5 juin 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
2 out of 10
GARY
Séjour de 2 nuits en juin 2021
Réponse de Rosi le 12 juin 2021
Dear Mr. Gary,
Warmest Greetings from Tusita Hotel!
We are sorry to hear your unhappy experience with the breakfast.
During the pandemic, as a Covid-19 precaution procedure we decided to the change the buffet breakfast with Indonesian food served in bento box, and deliver it directly to the guest room.
Kindly apologize should there be any inconvenience with the new procedure.
Thank you for your valuable review for us.
We do hope to have another chance to serve you better in your next visit to Bali.
Have a good day.
Kind regards,
Management
10/10 Excellent
Voyageur vérifié
19 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good deal
Voyageur vérifié
Séjour de 1 nuit en mai 2021
Réponse de Rosi le 4 juin 2021
Dear Edgar,
Warmest Greetings from Tusita Hotel!
Thank you so much for your lovely feedback! It was our pleasure to have you as our guest.
We are utmost happy to hear that you were satisfied with our services.
We wish to see you again in our hotel!
Best Regards,
Management
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
7 avr. 2020
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Aryani le 8 avr. 2020
Dear Valuable Guest,
Warm greeting from The Tusita Hotel,
Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory.
Thank you also for spending your time to share your comment on our service on this page. We do appreciate it.
We wish you return home safely and we do look forward to hosting you again in the future.
Best Regards
The Tusita Management
10/10 Excellent
Voyageur vérifié
2 mars 2020
Voyageur vérifié
Séjour de 4 nuits en février 2020
Réponse de Aryani le 3 mars 2020
Dear Value Guest
Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback.
I will share your comments with my staff, as we strive to continuously improve our services and facility.
Should you in the meantime require any other assistance and information, please do not hesitate to let us know.
We look forward to welcoming you back at The Tusita Hotel in the near future.
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Rizky le 25 févr. 2020
Dear Beloved guest, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards.
8/10 Bien
Voyageur vérifié
20 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Aryani le 21 févr. 2020
Dear Value Guest
Warm greeting from The Tusita Hotel,
Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory.
Thank you also for spending your time to share your comment on our service on this page. We do appreciate it.
We wish you return home safely and we do look forward to hosting you again in the future.
8/10 Bien
Mohit, Act Australia
30 janv. 2020
Les points forts : Propreté et personnel et service
Mohit
Séjour de 10 nuits en janvier 2020
Réponse de aryani le 31 janv. 2020
Dear Mr. Mohit
Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback.
I will share your comments to my staff, as we strive to continuously improve our services and facility.
Should you at the meantime require any other assistance and information, please do not hesitate to let us know.
We look forward to welcoming you back at The Tusita Hotel in the near future.
Best Regards
Aryani
e-commerce
8/10 Bien
Voyageur vérifié
18 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Rizky le 20 janv. 2020
Dear Beloved guest,
We thank you for your review of our hotel. We look forward to welcoming you back and would be delighted to be of service to you again in the future.
Best regards,
The Tusita Hotel Management
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires, Voyage en couple
18 janv. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Rizky le 24 janv. 2020
Dear Beloved Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We do apologize for any inconveniences that you feel during your stay with us Specialy about curtain and toilet. Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day
10/10 Excellent
jaemin
29 déc. 2019
Les points forts : Propreté et personnel et service
jaemin
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Fredrick H
22 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fredrick H
Séjour de 2 nuits en décembre 2019
Réponse de Rizky le 23 déc. 2019
Dear Fredrick H
We thank you for your review of our hotel,Specially about the room view and Location . It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management
6/10 Satisfaisant
Voyageur vérifié
19 déc. 2019
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
disappointed
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Rizky le 20 déc. 2019
Dear Beloved Guest,
Thank you for choosing our hotel as your accommodation during spending holiday in Bali.
We do apologize for any inconveniences that you feel during your stay with us.
Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities.
Look forward to having your next reservation and welcoming you back again in the near next future.
Thank you and have a Great day
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
2 déc. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
not enough attention
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Made Rizky Noviantara le 12 déc. 2019
Thank you for staying at the Tusita Hotel and sharing your feedback with us. Your time is appreciated.
Your comment regarding Pool area & the air conditioning is well noted. We do apologized as well for inconvenience in regards.
We will further work with our team members to improve the way we do thing.
Again thank you very much for sharing your feedback and I do hope that this incident won't deter you from visiting us again. I would then ask you to contact me directly and to ensure that you will be well look after
Sincerely Your
The Tusita Management
8/10 Bien
Voyageur vérifié
24 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Rizky le 12 déc. 2019
We really appreciate you taking the time to give us your feedback. We are glad to know that you enjoyed a pleasant stay with us and really appreciate our hotel. we have a very strategic location makes it easy to find transportation with shopping places & restaurants that make you comfortable staying at our hotel. We look forward to seeing you back soon for another great stay
Best Regard
The Tusita Hotel management
8/10 Bien
Voyageur vérifié
20 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
快適なホテル
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Rizky le 12 déc. 2019
We thank you for your review of our hotel. It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future.
Best regards,
The Tusita Hotel Management
2/10 Horrible
Voyageur vérifié
14 sept. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en août 2019
Réponse de Management le 5 oct. 2019
Thank you for your feedback
10/10 Excellent
TAN
7 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TAN
Séjour de 5 nuits en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
3 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
10/10 Excellent
Voyageur vérifié
2 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille avec de jeunes enfants
1 mai 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Management le 6 mai 2019
Dear Sir/Madam,
Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback.
I will share your comments to my staff, as we strive to continuously improve our services and facility.
Should you at the meantime require any other assistance and information, please do not hesitate to let us know.
We look forward to welcoming you back at The Tusita Hotel in the near future.
8/10 Bien
Voyageur vérifié
Voyage en famille
29 avr. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en avril 2019
Réponse de Management le 4 mai 2019
Dear Sir/Madam,
Many thanks on your great review. We are thrilled your stay with us was perfect. Thank you for your compliments on our facilities. It is very important for us to know that our guests feel comfortable. It is the essence of a holiday and this kind of feedback is most valuable to us.
Thank you for choosing The Tusita Hotel and hope to see you again soon.
2/10 Horrible
Voyageur vérifié
29 avr. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Management le 6 mai 2019
Dear Sir/Madam,
Thank you for taking the time to tell us about your experience at the The Tusita Hotel.
I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Tusita Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
8/10 Bien
Rahul
27 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personal Stay
Rahul
Séjour de 2 nuits en avril 2019
4/10 Médiocre
eir, JAPAN
23 avr. 2019
Les points faibles : Personnel et service
eir
Séjour de 1 nuit en avril 2019
Réponse de Management le 4 mai 2019
Dear Eir,
It is with regret to read your review and we apologize for the inconvenience you experienced during your visit to our Hotel. We regret the standards of our service fell short of your expectations. Your feedback has been addressed and discussed with the respective team to ensure that these issues will not repeat and immediate improvement is put into place and to ensure the consistency of our service delivery. We thank you once again for your valued feedback and we hope to serve you again whenever your travels bring you back to Bali.
10/10 Excellent
Voyageur vérifié
10 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 21 nuits en mars 2019
Réponse de Management le 1 mai 2019
Dear Sir/Madam,
Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback.
I will share your comments to my staff, as we strive to continuously improve our services and facility.
Should you at the meantime require any other assistance and information, please do not hesitate to let us know.
We look forward to welcoming you back at The Tusita Hotel in the near future.
Best Regards,
Management
6/10 Satisfaisant
Voyageur vérifié
2 avr. 2019
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2019
Réponse de Management le 9 avr. 2019
thank you for your feedback!