Façade de l’hébergement

Avis sur The Tusita Hotel

3 out of 5
The Tusita Hotel
Street Kartika Plaza 9x, Kuta, Bali

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 34 avis sur 175." "
Note des voyageurs de 8 (Bien), d’après 64 avis sur 175." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 175." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 175." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 175." "

7,2/10

Propreté

8,0/10

Personnel et service

5,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Sarah, St walburg

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
L'hotel se situe prés de l'aeroport, commerces et plage
Séjour de 2 nuits en février 2020
Réponse de Eka Arifuddin M. Permana - Hotel Manager le 6 févr. 2020
Dear Sarah, Thank you for your generous review. We're happy you enjoyed your stay with us. Your positive comments mentioned about our golden location near to the airport, the beach and many shops are very valuable for us. We're looking forward to welcoming you back to our beloved hotel on your next visit to Kuta, Bali. Have an amazing day!

8/10 Bien

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour car près de l’aéroport et des restaurants par contre, c’est très bruyant. Le personnel est très gentil et serviable
Séjour de 2 nuits en septembre 2019
Réponse de Management le 5 oct. 2019
Thank you for your feedback

6/10 Satisfaisant

Rosanne

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

lemaitre, chantilly france

hotel aeroport
bien pour une nuit en transit arv ou dpt

2/10 Horrible

Anargyros

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool closed. Dirty bath towels no face washers or hand towels. Restaurant closed without any notice. Staff not very helpful when addressed these issues as the said no management or supervisior on premises. Overall was glad we cancelled the first part of our stay there on got another hotel which was alot better. Wouldn't recommend this hotel to anyone.
Séjour de 11 nuits en janvier 2024
Réponse de E-Commerce le 13 févr. 2024
Dear Mr/s. Anargyros,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay. However, we have displayed an announcement about our pool and restaurant close.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

10/10 Excellent

RENATO

Voyage en couple
Location
Séjour de 1 nuit en septembre 2023
Réponse de E-Commerce le 2 oct. 2023
Dear Mr/s. RenatoWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.

10/10 Excellent

Carlos

The receptionist is great and helpful. The places so clean and quiet. Nice view on top of the hotel has swimming pool with nice view. Excellent
Séjour de 3 nuits en août 2023
Réponse de E-Commerce le 13 sept. 2023
Dear Mr/s. CarlosWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient for access to airport - we used it for late night flight
Séjour de 1 nuit en août 2023
Réponse de Management le 14 août 2023
Dear Mr. Ian,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We hope to see you again in our hotel! Best Regards,Management.

6/10 Satisfaisant

Sam

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service. Clean room
Séjour de 1 nuit en août 2023
Réponse de Management le 14 août 2023
Dear Mr. Sam,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 Bien

ANDREW

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en juillet 2023
Réponse de E-Commerce le 4 août 2023
Dear Mr/s. Andrew,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 Bien

Chathuranga

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en juillet 2023
Réponse de Management le 17 juil. 2023
Dear Mr./s. Chaturanga,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 Bien

Sheng-Chih

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
The location is just perfect. Stores and restaurants are steps away. The room is clean. Room rate is affordable.
Séjour de 1 nuit en juin 2023
Réponse de E-Commerce le 5 juil. 2023
Dear Mr./s. Sheng-Chih,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

2/10 Horrible

maher

Séjour de 5 nuits en juin 2023
Réponse de Management le 24 juil. 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay.We will try our best to improve our services.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

6/10 Satisfaisant

MUTSUMI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ホテルの設備は最小限。部屋は清潔で広い。スタッフのサービスも良い。そして安い。
Séjour de 1 nuit en juin 2023
Réponse de E-Commerce le 19 juin 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

6/10 Satisfaisant

MUTSUMI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
安くて設備はあまりないけど、簡素で綺麗なホテル。
Séjour de 1 nuit en mai 2023
Réponse de E-Commerce le 26 mai 2023
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

4/10 Médiocre

Wayne john

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The rooms are run down with mold on the walls and ceilings, balcony handrail rotted away,cracked sink in bathroom, ceiling mouldy and leaking on you while sitting on the toilet, limited choice at breakfast, roof top pool deck dangerous loose with jagged wood sticking up if your not very careful you can slice your feet or worse, no cushions on the sunbeds no umbrellas, you have to go down to reception to get towels, bar not staffed, recetion area is clean and welcoming but thats where it ends.
Séjour de 2 nuits en avril 2023
Réponse de E-Commerce le 4 mai 2023
Dear Mr. Wayne John,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We sincerely apologize for any inconvenience you might felt during your stay.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

2/10 Horrible

Victoria

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
DO NOT STAY HERE, THE STAFF IS EXTREMELY RUDE. THEY GO THROUGH YOUR THINGS AND STEAL. WHEN I BROUGHT UP THAT I WAS MISSING MONEY AND JEWELRY OUR OF MY SUITCASE THEY SAID WHY WOULD I LEAVE IT IN MY SUITCASE OUT IN THE OPEN AND NOT IN THE SAFE! MY SUITCASE WAS PUT AWAY ANS ZIPPED UP, THE ONLY WAY TO GET TO WHERE MY CASH WAS YOU WOULD HAVE HAD TO OPEN MY SUITCASE AND GO THROUGH THE POCKETS INSIDE. IT’S AN DISGUSTING HOTEL I WILL NOT BE BACK!!!!
Réponse de Fina. le 10 févr. 2023
Dear, Ms. Victoria Fisher.Warmest Greetings from Tusita Hotel!Thank you for your feedback.We would like to apologize for the miscommunication during the conversation regarding your report of losing your stuff inside the room in our hotel. We have done the procedure of handling missing stuff report as the police department told us so. You need to come and report it to the police station along with your translator and a lawyer if you’d like to. Our management have provided everything to help you reporting it including the staff to accompany you and also the transportation. We also were ready to take the staff you suspected to go to police station with you. We have tried our best to help you and were ready to take responsibility. But after everything, you clearly refused to go to police station and asked to check out immediately instead.We sincerely apologize for the discomfort you had during your stay in our hotel.Best regard,Management.

8/10 Bien

Emma

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Management le 1 mars 2023
Dear Emma,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management

10/10 Excellent

Diana

Séjour de 1 nuit en janvier 2023
Réponse de Management le 1 mars 2023
Dear Diana,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management

4/10 Médiocre

Eufrasia

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Just convinient. However other facilities and amnities are not good.

6/10 Satisfaisant

Katsura

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
ドアが壊れていたり清掃が不十分でしたがスタッフ対応、プールがよかったです。

2/10 Horrible

Guna Sakaran

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything were horrible. very very bad experience. close your hotel please.
Séjour de 1 nuit en octobre 2022

8/10 Bien

Monique

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sadly like most after pandemic nothing has been done to upgrade. Towels and sheets are clean but raggy. Furniture needs upgrading but room is clean. Sadly I paid Dbl on Expedia just go through hotel 20,000 less.
Séjour de 1 nuit en octobre 2022

8/10 Bien

James Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for money. Coming out of COVID things need a touch up, but overall very good. Only thing I missed was cable tv, next time.
Séjour de 28 nuits en mai 2022
Réponse de Reservation Team le 12 juin 2022
Dear Valued Guest, Warmest Greetings from Tusita Hotel! Thank you for your feedback. We do apologize for any inconvenience you might felt during your stay. The highlighted comments are well noted and we will review it and fix as our improvement. We wish to see you again and serve you a better service for your next visit. Best Regards, Management

4/10 Médiocre

GARY

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
2 out of 10
Not very special 2 out of 10 Management didnt listen to any comments about a terrible breakfast Still the same the next day discusting food Overall not a nice motel its not a hotel Will not stay again ever
Discusting breakfast not even good enough for a dog
Séjour de 2 nuits en juin 2021
Réponse de Rosi le 12 juin 2021
Dear Mr. Gary, Warmest Greetings from Tusita Hotel! We are sorry to hear your unhappy experience with the breakfast. During the pandemic, as a Covid-19 precaution procedure we decided to the change the buffet breakfast with Indonesian food served in bento box, and deliver it directly to the guest room. Kindly apologize should there be any inconvenience with the new procedure. Thank you for your valuable review for us. We do hope to have another chance to serve you better in your next visit to Bali. Have a good day. Kind regards, Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good deal
Good service, clean room, comfortable and well priced
Séjour de 1 nuit en mai 2021
Réponse de Rosi le 4 juin 2021
Dear Edgar, Warmest Greetings from Tusita Hotel! Thank you so much for your lovely feedback! It was our pleasure to have you as our guest. We are utmost happy to hear that you were satisfied with our services. We wish to see you again in our hotel! Best Regards, Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Aryani le 8 avr. 2020
Dear Valuable Guest, Warm greeting from The Tusita Hotel, Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory. Thank you also for spending your time to share your comment on our service on this page. We do appreciate it. We wish you return home safely and we do look forward to hosting you again in the future. Best Regards The Tusita Management

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en février 2020
Réponse de Aryani le 3 mars 2020
Dear Value Guest Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my staff, as we strive to continuously improve our services and facility. Should you in the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good experience And enjoyed alot Within the hotel very good environment and surroundings
Séjour de 2 nuits en février 2020
Réponse de Rizky le 25 févr. 2020
Dear Beloved guest, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Aryani le 21 févr. 2020
Dear Value Guest Warm greeting from The Tusita Hotel, Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory. Thank you also for spending your time to share your comment on our service on this page. We do appreciate it. We wish you return home safely and we do look forward to hosting you again in the future.

8/10 Bien

Mohit, Act Australia

Les points forts : Propreté et personnel et service
Very friendly and helpful staff. In particular receptionist KEDAK. Big cooperation with my departing time. Checkout is 12 pm and I left at 6 pm no extra charge thank everyone for that. Great trip.
Séjour de 10 nuits en janvier 2020
Réponse de aryani le 31 janv. 2020
Dear Mr. Mohit Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards Aryani e-commerce

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2020
Réponse de Rizky le 20 janv. 2020
Dear Beloved guest, We thank you for your review of our hotel. We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
せめてカーテンが二重になっていれば。 洗面所のカランが壊れかけていて、水の出が悪かった。
Séjour de 1 nuit en janvier 2020
Réponse de Rizky le 24 janv. 2020
Dear Beloved Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We do apologize for any inconveniences that you feel during your stay with us Specialy about curtain and toilet. Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day

10/10 Excellent

jaemin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Fredrick H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Got room with good view. Its in the center of most attraction.
Séjour de 2 nuits en décembre 2019
Réponse de Rizky le 23 déc. 2019
Dear Fredrick H We thank you for your review of our hotel,Specially about the room view and Location . It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
disappointed
Hotel is very OUTDATED! WAC makes loud noises and since I was on the ground level floor I can hear noises coming from all directions of the hotel, all the fixtures were rusted and broken. The bed mattress was uncomfortable the middle of the mattress sunk down. There were lots of open gaps in the ceiling surrounding the lights and vents I felt like someone or something could’ve been peeking thru.
Séjour de 1 nuit en décembre 2019
Réponse de Rizky le 20 déc. 2019
Dear Beloved Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We do apologize for any inconveniences that you feel during your stay with us. Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
not enough attention
the pool area was very dirty during the morning hours when me and my group went. the a/c in my room didn't work and they wouldn't help us out after repeatedly asking them to, so i had to march to the lobby to demand a response, so finally they moved us to another room where the a/c worked
Séjour de 1 nuit en novembre 2019
Réponse de Made Rizky Noviantara le 12 déc. 2019
Thank you for staying at the Tusita Hotel and sharing your feedback with us. Your time is appreciated. Your comment regarding Pool area & the air conditioning is well noted. We do apologized as well for inconvenience in regards. We will further work with our team members to improve the way we do thing. Again thank you very much for sharing your feedback and I do hope that this incident won't deter you from visiting us again. I would then ask you to contact me directly and to ensure that you will be well look after Sincerely Your The Tusita Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location!! In terms of getting to Seminyak Village (Kura Kura bus stop). But there might be loud live music depending on your room.
Séjour de 1 nuit en octobre 2019
Réponse de Rizky le 12 déc. 2019
We really appreciate you taking the time to give us your feedback. We are glad to know that you enjoyed a pleasant stay with us and really appreciate our hotel. we have a very strategic location makes it easy to find transportation with shopping places & restaurants that make you comfortable staying at our hotel. We look forward to seeing you back soon for another great stay Best Regard The Tusita Hotel management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
快適なホテル
全体的に清潔で快適でした、受付もフレンドリーでチェックインもスムーズでした、 難を言えば室内ではWIFIが繫がらない。
Séjour de 1 nuit en octobre 2019
Réponse de Rizky le 12 déc. 2019
We thank you for your review of our hotel. It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
勝手にキャンセル料寄越せとか言って来る最低なほ
Séjour de 6 nuits en août 2019
Réponse de Management le 5 oct. 2019
Thank you for your feedback

10/10 Excellent

TAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
周りの客が、うるさい
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Staff helpful. Rooftop pool and restaurant nice. Ordered taxis for us. Was transit so only there for 8 hours.
Séjour de 1 nuit en avril 2019
Réponse de Management le 6 mai 2019
Dear Sir/Madam, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff are fantastic. They were very attentive and pleasant, really excellent in trying to accommodate our needs. The hot water wasn't working in the bathroom even though they came to fix it 3 times. Also, my daughter cut her foot on a broken tile in the swimming pool which ruined one of our afternoons as she wasn't able to walk on it. The chairs in the pool are looking pretty tatty, you should just recover them and the pool area will look 100% better.
Séjour de 5 nuits en avril 2019
Réponse de Management le 4 mai 2019
Dear Sir/Madam, Many thanks on your great review. We are thrilled your stay with us was perfect. Thank you for your compliments on our facilities. It is very important for us to know that our guests feel comfortable. It is the essence of a holiday and this kind of feedback is most valuable to us. Thank you for choosing The Tusita Hotel and hope to see you again soon.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nothing it was in a good location's that is all it had going for it
Séjour de 2 nuits en avril 2019
Réponse de Management le 6 mai 2019
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the The Tusita Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Tusita Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bien

Rahul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personal Stay
Personal stay
Séjour de 2 nuits en avril 2019

4/10 Médiocre

eir, JAPAN

Les points faibles : Personnel et service
旅慣れた人で安くて寝るだけなら良い。タオルはバスタオルのみで、歯ブラシを置き忘れられてた。 夜遅くのチェックインで、周りのお客さんが誰もいないからか、ウエルカムドリンクをフロントのスタッフの分まで一緒に持ってきた。私の前では飲まなかったが驚いた。 次は無いです。
Séjour de 1 nuit en avril 2019
Réponse de Management le 4 mai 2019
Dear Eir, It is with regret to read your review and we apologize for the inconvenience you experienced during your visit to our Hotel. We regret the standards of our service fell short of your expectations. Your feedback has been addressed and discussed with the respective team to ensure that these issues will not repeat and immediate improvement is put into place and to ensure the consistency of our service delivery. We thank you once again for your valued feedback and we hope to serve you again whenever your travels bring you back to Bali.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price it was great value, the size of the room was great. I stayed here for three weeks and the staff were awesome. Great selection of different shopping and food nearby.
Séjour de 21 nuits en mars 2019
Réponse de Management le 1 mai 2019
Dear Sir/Madam, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards, Management

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2019
Réponse de Management le 9 avr. 2019
thank you for your feedback!