I am very disappointed this time with the hotel, I stayed in the ramada suites last September by my self and this year I brought my baby and stayed in the ramada resort. The staff service rate from me would be 6 out of 10 . Some staffs are rude and some arenât. The hotel is modern and clean. I extended my stay by a day when my friends arrived from Dublin, I paid a day before my previous booking expired and then the following day my key card wonât work, I went downstairs to the receiption and they I have to pay for the extra day, i was like are serious as I paid for that yesterday, and my check is tomorrow, the receptionist was like ok sorry then she activated my card , then the duty reception manager told me I need to pay 50 tl immediately for the mojito i had on the day of my arrival, I actually thought that was inclusive, anyways to cut story short, I agreed to pay the money even if it wasnât check out day, but told them I needed to go to the restaurant and feed my baby first as she was hungry and then I will go back upstairs to my room and get my wallet to pay the 50 tl but the whole staff at the reception didnât look happy about that and they said that I had to pay that right away. The were so loud that every body at the reception area could hear, I felt so upset and walked away. That was humiliating and inconsiderate, and to think it was only 50tl , after all the money I have spent at hotel staying there last year and this year, and i also brought my friends
