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Avis sur Summer Suites Residences by Subhome

2 out of 5
Summer Suites Residences by Subhome
8 Jalan Cendana, Off Jalan Sultan Ismail, Kuala Lumpur, Selangor

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 38 avis sur 128." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 128." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 128." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 128." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 128." "

7,4/10

Propreté

7,4/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Genevieve

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bien
Très bien situé. Personnel agréable. Appartement très grand et moderne. Pas très propre . Beaucoup de fourmis dans la cuisine.
Séjour de 2 nuits en juillet 2018
Réponse de Subhome support team le 21 sept. 2018
Dear guest, thank you for taking the time to rank us and we hope to serve you better next time so we can score 5! :)

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
appart hotel très moyen. a éviter si possible.
Durant la semaine que nous y avons passée, nous avons dû rappeler 5x qu'il nous fallait des draps et des serviettes de bain, que nous n'avons reçues aucune de ces fois. Les chaises étaient cassées, mobilier de sdb en mauvais état, quelques dizaines de fourmis. Problèmes systématiques de passage de sécurité avec les badges disfinctionnants. Piscine non chauffée.
Séjour de 6 nuits en août 2018
Réponse de Subhome support team le 21 sept. 2018
Dear guest, thank you for taking the time to rank us and we hope to serve you better next time so we can score 5! :)

10/10 Excellent

karine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente adresse pour sejourner a KUALA LUMPUR
Hotel avec excellent accueil, nous sommes arrives plutot que prevu mais nous avons eu notre chambre. Emplacement ideal, pres des Petronas towers. Bien concu, l appartement est parfait pour deux adultes et deux enfants. La piscine est sympathique mais un peu trouble et est tres peuplee le soir. Wifi sans soucis.
Séjour de 1 nuit en juillet 2017

8/10 Bien

Nazim, Oran, Algeria

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pefect hotel for a cheap price
Well the suite was spacious , it had a balcony with a great view over the city especially at night and it had all of what you need , the only downside was of the bed sheets and kitchen items , they were not cleaned properly. The facilities are exactly like you see them in the pictures , the hotel staff was nice especially the receptionist , there is no breakfast included in the hotel but i the ground floor there is a coffee cart, coffee shop and a mynews.com store. The proprety is good for staying in witg friends as well as with family.
Séjour de 7 nuits en juillet 2017

10/10 Excellent

Frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Joo Ee

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The toiletries given are limited, no toothpaste, the bathroom is wet and dirty when I came in. The insulation it not good as it take a long time for an spillage to dry.
Séjour de 1 nuit en mars 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELLENT HOTEL WITH EXCELLENT STAFF AND SERVICES
Séjour de 2 nuits en octobre 2019

8/10 Bien

Osama

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Beth, Cavite

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The place is clean, spacious, near from everything, accommodating staff, love the security system, with stores downstairs, fully furnished though the oven was not working, free wifi. Will recommend the hotel.
Séjour de 2 nuits en mars 2019
Réponse de Summer Suite by Subhome le 18 avr. 2019
Dear Beth, Thank you for your compliments and we're so happy to hear that you had a good stay at Summer Suites by Subhome. Hey Simone, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we have informed the repective department regarding the issue. We hope to welcome you back soon. Sincerely, Benny Quah General Manager

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
沒有換毛巾！有積！
住了兩天，第一天的兩條毛巾有洗衣粉味，但一條毛巾有積，我沒有用，放了在洗手間某處。而第二天，兩條毛巾沒有洗衣粉味，一條有同一個積，我們懷疑沒有換到新毛巾！ 洗手間有異味！ 不會再入住！
Séjour de 2 nuits en mars 2019
Réponse de Summer Suites by Subhome le 18 avr. 2019
尊敬的客人， 感谢您的反馈意见。 很抱歉，我们没有满足您的期望。 为我们的客人提供一尘不染的环境对我们很重要，我们将使用您的反馈来改善我们的内务管理标准。 我们希望我们能尽快为您服务。 此致 本尼夸 总经理

6/10 Satisfaisant

Tira

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Location was good, but once i enter in, there was a very bad smell. Also, the toilet was dirty and smelly.
Séjour de 1 nuit en mars 2019
Réponse de Summer Suites by Subhome le 11 mars 2019
Dear Tira, Thank you for your feedback. We're so sorry we did not meet your expectations. Providing our guests with a spotless environment is important to us and we will be using your feedback to improve our housekeeping standards. We hope we will be able to serve you again soon. Sincerely, Benny Quah General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
- slow during check in process - unit is ok except that the water heater in the bathroom is not working.
Séjour de 1 nuit en décembre 2018

8/10 Bien

Marcus, Singapore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Feels just like home. The wifi had good connection.
Séjour de 2 nuits en novembre 2018
Réponse de Summer Suites by Subhome le 19 avr. 2019
Dear Marcus, Thank you for your compliments and we're so happy to hear that you had a good stay at Summer Suites by Subhome. We hope to welcome you back soon. Sincerely, Benny Quah General Manager

4/10 Médiocre

Badrul, Malaysia

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room so dirty adn smelly. Broken Wi-Fi. And no have astro
Séjour de 1 nuit en novembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2018

10/10 Excellent

Ahnmd, Nigeria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is very nice place to stay, d staff are very friendly
Séjour de 5 nuits en août 2018
Réponse de Subhome support team le 21 sept. 2018
Dear guest, thank you for taking the time to rank us and sharing your great experience with us we hope to see you soon again so that we can serve you even better!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Uncomfortable due to bad bed, no hot water, and noisy.
Séjour de 2 nuits en août 2018
Réponse de Subhome support team le 21 sept. 2018
Dear guest, thank you for taking the time to rank us and we are sorry that we fall below your expectation we hope to serve you better next time!

4/10 Médiocre

Faez, Kuala Lumpur, Malaysia

Les points faibles : Propreté et confort de la chambre
Good central location for a decent rate
Hotel is centrally located with the Monorail station just a mere 3-4 minutes walk. TV didn't work but thankfully the internet speed was decent. The water heater wasn't working so well either. There were also ants. I could've complained about all of these but my stay was only for one night, plus there wasn't a phone in the room so I wasn't sure who I could complain to anyway.
Séjour de 1 nuit en août 2018
Réponse de Fatimah le 2 oct. 2018
hi Mr. Faiz, thanks for your stay in our place.... we are very sorry for the inconvenient facilities in our room ....anyway we will try our best to improve and provide the best for the guest. Expecting your stay for once more here. Thank You.

2/10 Horrible

Birgit

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not recommended
Room was not clean and did not live up to the photos at Hotel.com. We had to leave before the planned (and paid) period was out to go to another hotel without getting our money back.
Séjour de 8 nuits en juillet 2018

2/10 Horrible

Birgit

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good and nice suites to stay
Séjour de 1 nuit en juillet 2018
Réponse de Manager le 31 juil. 2018
Thank you for staying with us!

8/10 Bien

Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018

8/10 Bien

wan, my

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Nice but if there is free parking available would be better
Séjour de 1 nuit en mai 2018
Réponse de Manager le 8 juin 2018
Dear Wan, we are currently in the midst of negotiating with the building management to come up with special parking rate for in house guests. Stay tune for our update and we hope you will come back to stay with us again in future. Thank you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Average Stay
Average apartment, good location tho. The room I stayed lack of washing machine and utensils, good thing about this apartment is it has balcony, no chairs and table provided tho, hence you have to use chairs from dining area.
Séjour de 1 nuit en mai 2018
Réponse de Manager le 8 juin 2018
Dear Guest, thank you so much for your feedback. We will take note and improve in future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You Get What You Pay For
You should check in at reception located at lobby during their working hours. Do not call the phone listed on Hotels.com as that doesn't work. The apartment I stayed lack of washing machine and some basic kitchenette. It's a bit disappointed as it doesn't look much the same to the pictures. I'm usually fine with anything and everything but compare to the last apartment I stayed which I even paid less, this apartment is less satisfied.
Séjour de 2 nuits en mai 2018
Réponse de Manager le 8 juin 2018
Dear Guest, we apologize for the inconveniences that you experienced during your stay and we have take note on your feedback for improvement. We hope you will come back to stay with us again in future. Thank you.

8/10 Bien

ahmad, Terengganu

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Fair
Nice view..awesome pool..spacious room Parking- at own pay...better use grab i think Staff at reception a bit cold..female
Séjour de 1 nuit en mai 2018
Réponse de Manager le 17 mai 2018
Hi Ahmad, thank you so much for your kind feedback. We have take note on your feedback and will check with our front desk team.

10/10 Excellent

Towanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great stay!
Séjour de 2 nuits en mai 2018
Réponse de Manager le 17 mai 2018
Dear Towanna, thank you so much for your kind feedback. We would love having you to stay with us longer.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor room condition and and the service is bad
(1) No lift entry card was provided. We need to get the security guard to help when we need to go in or exit the building. However, sometimes the security guard was away from the exit and we need to call or get other hotel guests to help us. (2) The corridor right outside our room had very bad smell. (3) The bed is not very comfortable. (4) The cup and kettle were not clean properly. (5) Poor cleanliness in the toilet.

4/10 Médiocre

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
No wireless, essential for stay
No wireless, they moved us to another room, we assumed to eba6us to get wireless, but no they just moved us to another room but bigger. A silent but pointless upgrade.
Séjour de 1 nuit en avril 2018

10/10 Excellent

YUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Strategy Location, near to monorail, KLCC and suitable for family with 5 person with cheaper price among others hotel
Séjour de 1 nuit en mars 2018
Réponse de Manager le 16 avr. 2018
Dear Guest, we thanked you for choose to stay with us and we appreciate all the kind feedback you shared here. Rest assured that we will keep improving our services from time to time and we will be glad to welcome you back in future. Thank you.

10/10 Excellent

arcbar, pulau pinang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel
I got amazing experience....Good job, keep up you standard...I love that privacy u have...
Séjour de 2 nuits en février 2018
Réponse de Manager le 16 avr. 2018
Dear Guest, we thanked you for choosing to stay with us and for all the kind feedback that you have shared here. Rest assured that we will keep improving from time to time and will be more than happy to welcome you back in future. Thank you.

10/10 Excellent

Nabila Husna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice suites and comfort
I was check in 25 - 26 Feb 2018 for my first anniversary. The deposit was RM 200 and will return went we check out. The amenities was in 11 floor such as swimming pool,gym, meeting room and etc.This suites so suitable for having anniversary or birthday party because the nice atmosphere.Quite clean and comfort to stay.
Réponse de Manager le 16 avr. 2018
Dear Nabila Husna, we thanked you for staying with us and make us your choice to celebrate your important day. Rest assured that we will be improving from time to time based on your feedback shared with us and will be more than happy to welcome you back in future. Thank you.

10/10 Excellent

XIN YEE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

connie, negeri sembilan

Les points faibles : Confort de la chambre
Near to the heart of KL City
May only suitable for short stay. But no parking privileges given to guest who stay the hotel & parking charges is expensive.
Séjour de 1 nuit en février 2018
Réponse de Manager le 16 avr. 2018
Dear Connie, we thanked you for choosing to stay with us and we are deeply apologize for the parking rate that you have to bear while staying here. Rest assured that we are currently working with the building management to have some sort of parking rebate for the hotel guests and we hope that you will come back to stay with us again in future. Thank you.

10/10 Excellent

Nizam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great. Fun
Really enjoyed the stay. Wonderful
Séjour de 1 nuit en janvier 2018

8/10 Bien

Firdaus, Perak

Les points forts : Propreté, personnel et service, confort de la chambre
Nice view. Superb internet speed. Quite private. But pool too cold.
Séjour de 1 nuit en février 2018

8/10 Bien

Affandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté
クローゼットの中に酷い匂いがあり、使用できなかったのが残念。　
Séjour de 28 nuits en décembre 2017

2/10 Horrible

Taro, Japan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Worst Condominium (最悪コンド）
Front is not bad. But Housekeepers are Worst. They didn't come to clean the room and didn't make up the bed on the decided day. I complained about it to the front desk. there were many small insects in the room. I won't book summer suiet hostel.
Séjour de 13 nuits en janvier 2018

4/10 Médiocre

Jusrizal, Malaysia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The worse spring mattress ever!
I have overnight to so many hotel but this hotel...the spring mattress that I have to sleep on to...I mean...seriously!!come on!!!
Séjour de 1 nuit en janvier 2018

10/10 Excellent

SITI ATHIRAH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2017

8/10 Bien

Evon

5D4N Stay for Xmas
Location is abit suburb. But most uber driver know this location. Do note that the parking fwe is RM30/DAY overnight. Room is nice but bed was too soft.. No housekeeping arrangement.. Also the washing machine n dryer was not there as per what was supposed in the photo.. Good scenery view where I could see KL Menara Tower.
Séjour de 4 nuits en décembre 2017

6/10 Satisfaisant

David

Not suitable for my family
Place feels run down. Free parking is only available at next building. To enter, you’ll need an access card. Lost of card is 100rm penalty. I booked because of proximity to KLCC and the need for 2 queen beds. My suggestion is that if you just need a roof over your head, go ahead and book. You can squeeze double the people in the apartment. On holiday and need some pampering? Go look elsewhere.
Séjour de 2 nuits en décembre 2017

6/10 Satisfaisant

azrul, klang

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dissappointed with the facilities.
1. Staff not friendly 2. Room not clean. 3. Air conditioner leaking 4. Air conditioner not cooling 5. No proper pool for kids to swim 6. Entrance door Broken down. Difficult for baby Stroller to pass through 7. Poor information regarding parking. Cannot park outside. At the end got summon 8. Other Good and nice *Not recommended for family
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service, great experience, satisfied stay
Séjour de 1 nuit en décembre 2017

6/10 Satisfaisant

baby shark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice
tempat yang selesa..ade cafe,ada kedai..tapi yang tak bestnya kene bawak pass nak keluar..
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel and perfect for to rest and relaxs
Wonderful time and really enjoy it.If possible please provide tv sport channel.Perfect for rest and relaxs time.Wish to stay longer..and staff at reception counter especially not malaysian please be friendly.Others are nice and excellent.
Séjour de 1 nuit en décembre 2017

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bad choice of stay fr fmly. Wudnt recommend to others.
Séjour de 2 nuits en novembre 2017

4/10 Médiocre

Wei Ling

Les points forts : Personnel et service
Les points faibles : Propreté
不是很乾淨的住宿
房間內有許多蟲，甚至有蟑螂出現好幾次。床上的被褥似乎沒有太乾淨，睡完之後皮膚會很癢甚至長疹子。熱水器不太work。遊泳池還算好玩。
Séjour de 2 nuits en novembre 2017

2/10 Horrible

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor cleanliness
Poor cleanliness and expensive parking fee. when we walked into the room, leftover from previous customer all over the places and the second room they changed for us is too smelly (smoke).
Séjour de 1 nuit en novembre 2017