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Avis sur Resort Suites at Bandar Sunway

3 out of 5
Resort Suites at Bandar Sunway
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 166." "
Note des voyageurs de 8 (Bien), d’après 63 avis sur 166." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 166." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 166." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 166." "

7,0/10

Propreté

7,2/10

Personnel et service

6,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Faiz

Séjour de 2 nuits en décembre 2023
Réponse de Steephan le 12 janv. 2024
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
Séjour de 4 nuits en décembre 2023
Réponse de Steephan le 19 déc. 2023
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 Satisfaisant

Samuel

Voyage en famille
Les points forts : Personnel et service
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Séjour de 3 nuits en août 2023

4/10 Médiocre

Adam

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

2/10 Horrible

Kevin

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Sze Sun

Séjour de 4 nuits en juillet 2023

2/10 Horrible

Sui Ha

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
Séjour de 3 nuits en mai 2023

8/10 Bien

Juan

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en avril 2023

4/10 Médiocre

Sandy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Eugene

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Séjour de 5 nuits en décembre 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

S

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
Séjour de 4 nuits en novembre 2022

8/10 Bien

Phaik Guan

Séjour de 2 nuits en novembre 2022

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything
Séjour de 5 nuits en novembre 2022

6/10 Satisfaisant

Sharon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2022

8/10 Bien

Phei Zhuin

Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Gin Chuan

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
Séjour de 2 nuits en juin 2022

2/10 Horrible

Weng Keng

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Sajeep

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Balcony door not working, we kept closed always. Condition of the property not so good.
Séjour de 3 nuits en juin 2022

8/10 Bien

JOSEPH

Séjour de 4 nuits en mai 2022

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
Séjour de 2 nuits en avril 2022

4/10 Médiocre

ha, vietnam

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
Séjour de 3 nuits en février 2020

4/10 Médiocre

LynnY, Singapore

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
Séjour de 2 nuits en janvier 2020
Réponse de Jayden le 21 févr. 2020
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2020
Réponse de Chu le 29 janv. 2020
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 Satisfaisant

seunghee

Voyage en famille
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
Séjour de 1 nuit en janvier 2020
Réponse de Chu le 29 janv. 2020
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 Médiocre

Turki

Les points faibles : Propreté et personnel et service
فيه قليل من الحشرات ( نمل ابيض )
Séjour de 3 nuits en janvier 2020
Réponse de Chu le 29 janv. 2020
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 Horrible

Mi Wah amy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
Séjour de 4 nuits en décembre 2019

6/10 Satisfaisant

Miss Ling Yen

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
Séjour de 2 nuits en septembre 2019
Réponse de Chu le 27 déc. 2019
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bien

Wai Leng

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
Séjour de 4 nuits en décembre 2019
Réponse de Chu le 27 déc. 2019
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bien

Ange, Auckland

Voyage en famille avec de jeunes enfants
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
Séjour de 2 nuits en décembre 2019
Réponse de Chu le 27 déc. 2019
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en novembre 2019
Réponse de chu le 27 déc. 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
Séjour de 2 nuits en novembre 2019
Réponse de chu le 27 déc. 2019
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Bien

lim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de chu le 27 déc. 2019
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de chu le 27 déc. 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
Séjour de 2 nuits en novembre 2019
Réponse de Resort Suites Hotel le 27 nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
Séjour de 2 nuits en novembre 2019
Réponse de Resort Suites Hotel le 20 nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Satisfaisant

Nhu, Ho chi minh city

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Property is situated inside a mall, a perfect location in sunway.
Séjour de 2 nuits en novembre 2019
Réponse de Resort Suites Hotel le 20 nov. 2019
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
Séjour de 1 nuit en octobre 2019
Réponse de Resort Suites Hotel le 4 nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
Séjour de 2 nuits en octobre 2019
Réponse de Resort Suites Hotel le 4 nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The environment is very good
Séjour de 1 nuit en octobre 2019
Réponse de Resort Suites Hotel le 9 oct. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bien

Tiny, Kedah

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I like the room and it is attached to the shopping mall.
Séjour de 1 nuit en septembre 2019
Réponse de Resort Suites Hotel le 25 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bien

tain foh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
地点很不错
Séjour de 2 nuits en août 2019
Réponse de Resort Suites Hotel le 12 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Bien

SL

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near to shopping mall
Séjour de 1 nuit en août 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 Horrible

Meshal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
الفندق سيأ جدا جدا جدا
Séjour de 2 nuits en août 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Excellent

Nicki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
Séjour de 1 nuit en août 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
Séjour de 1 nuit en juillet 2019
Réponse de Resort Suites Hotel le 12 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Satisfaisant

CHRISTINA

The check-in counter is in the basement and there's no clear signage.
Séjour de 1 nuit en juillet 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The interior of room and reception like 3 stars
The location is good. But the room is a bit rundown. Reception is at B1 car park, no class at all. And the price charged like 4 stars, for a 3 stars hotel. Like bulb blinking, and is a converted apartment to hotel.
Séjour de 1 nuit en juillet 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Excellent

ANAGHA ASHISH BHAGAT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good stay
superb
Séjour de 4 nuits en juillet 2019
Réponse de Resort Suites le 4 sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites