Extérieur
Vérifier la disponibilité

Avis sur OYO 89576 Mokka Hotel

2 out of 5
OYO 89576 Mokka Hotel
C-2-1, The Link 2, Jalan Jalil Perkasa 1, Bukit Jalil, Sri Petaling, Kuala Lumpur, Selangor

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 37." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 37." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 37." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 37." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 37." "

8,4/10

Propreté

6,8/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel review
The room was clean, &furniture were new, but it is small. I needed to checkout before 8am, but hotel office was still closed. I had to make comeback later in the day to return key and get refund, not fun.
Séjour de 1 nuit en mars 2023

10/10 Excellent

SHOBANA

Séjour de 1 nuit en juillet 2022
Réponse de jane le 23 août 2022
Hi, Shobana! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Horrible

Choon Hong

Voyage en groupe
Les points faibles : Personnel et service
Terrible Service
Terrible Service
Séjour de 1 nuit en décembre 2021
Réponse de Ammy le 2 janv. 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service et équipements
-
Séjour de 1 nuit en mai 2021
Réponse de Leo le 15 mai 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Satisfaisant

Boon Boon

Voyage d’affaires
Séjour de 1 nuit en février 2021
Réponse de jaime le 25 févr. 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jaime

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice & clean
Séjour de 1 nuit en février 2020
Réponse de OYO le 15 févr. 2020
Hi, Thanks for your kind words of appreciation. Have a wonderful day! Regards, Kevin

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de OYO le 15 févr. 2020
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simple and satisfactory stay for the price.
Séjour de 1 nuit en janvier 2020
Réponse de OYO le 26 janv. 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin

10/10 Excellent

Mohd hadzrid fahmi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious hotel. Very clean and calm. Just had a nightmare with the parking attendants..though they didn't belong to the hotel. Yet the parking fee was quite expensive without any roof.
Séjour de 1 nuit en décembre 2019
Réponse de OYO le 15 janv. 2020
Charmed to see you loved our services, Mohd! Have a pleasant day ahead :) Regards, Kevin

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de OYO le 15 janv. 2020
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Kevin

10/10 Excellent

Farhan

Les points forts : Propreté
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2019
Réponse de Edward le 29 déc. 2019
Hi! Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Edward

8/10 Bien

SEE CHIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Good, quiet and cosy There is very nice park in front of hotel, managed to enjoy jogging with local in the morning. Plenty of eateries in the vicinity and convenient stores
Séjour de 1 nuit en novembre 2019
Réponse de OYO le 5 déc. 2019
Thank you so much for the wonderful rating, As per the review, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Kevin

4/10 Médiocre

MOHAMMED

Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
The hotel was rather quiet and it was quite clean. A male customer service staff was good and helpful in serving his guests. However, some front desk staff service were rather disappointing. For example, we asked for make up room but it was not done when we returned to hotel at night. When we asked, they said due to lack of manpower, the room was not cleaned. We find this unacceptable for a basic hotel service and disappointing. Lastly, the surrounding of the hotel was quite quiet. Not many shops around and the location was rather secluded. Not an ideal choice to stay if you are looking for lots of amenities nearby. But if you like quiet place to work on your stuff, then it is a great place to stay.
Séjour de 3 nuits en novembre 2019
Réponse de Joey le 21 nov. 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
OK to stay, but there are negative experiences...
Pros: - Decent hotel, OK to stay for business - In same locations, there are restaurants, 24 hrs food available + 24 hrs convenient shop, Starbucks, night clubs (but you wouldn't hear noise from there) Cons: - No free parking as advertised! - They do not clean your room automatically, they just leave your ream untidy until you check-out...
Séjour de 3 nuits en octobre 2019
Réponse de Joey le 21 nov. 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
網路好慢 也沒主動清潔
Séjour de 4 nuits en octobre 2019
Réponse de Joey le 21 nov. 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Joey

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and worth staying
Séjour de 1 nuit en octobre 2019
Réponse de Joey le 21 nov. 2019
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Joey

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en octobre 2019
Réponse de Joey le 21 nov. 2019
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Joey

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent condition and friendly staffs.
Séjour de 1 nuit en octobre 2019
Réponse de Joey le 21 nov. 2019
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Joey

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Overall nice hotel
It’s a nice basic hotel, it has a lot of eating and drinking options and everything you need close by. But I was really unhappy with the staff there. Not welcoming ,even rude. My plane landed in the middle of the night in KL so I already have sent a notice that I need to check in earlier. The staff wanted to send me away first because they couldn't find my booking and according to them I shouldn’t be arriving before 2 pm for check in. The problem was the hotel is a little bit far away from the city center and being my first day in KL I didn’t really knew where to go. After I complained they gave me a room. I can understand, that people are not very sunny and chipper in the middle of the night, but one doesn't have to be rude either.
Séjour de 1 nuit en septembre 2019
Réponse de Joey le 21 nov. 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Joey

6/10 Satisfaisant

Hee, Pahang

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The location and parking was great. Room is spacious and clean too. Only thing that really ruined our stay was the receptionist attitude and service. We arrived around 1230 and asked if we could request for an early check in, the receptionist didnt even bother to check if there is any rooms available...he just say check in at 2pm. Of course we know it is 2pm, or else we wont come and ask. No greetings and smiles. Not professional at all. The next day, when we called to ask if we could extend a night, the receptionist just told us room 202 was booked. Didnt even offer another alternative and tell us the hotel is fully booked... they really need to through some serious hotellier training before sending them to front desk as it really ruins the hotel reputation.
Séjour de 1 nuit en septembre 2019
Réponse de Joey le 21 nov. 2019
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Joey

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en août 2019
Réponse de Mokka Hotel le 12 sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a shop lot hotel. Well designed for what it was. Bathroom has a rain shower head which is the best for de-stressing for me. Only thing, hotel can invest in a better and bigger bath mat and also advise guest to leave bath mat outside bathroom as the water pretty much wets the whole bathroom due to design. Cafe has decent food and good coffee.
Séjour de 2 nuits en août 2019
Réponse de Mokka Hotel le 12 sept. 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The room got lipas and cannot change room how can I sleep well?
Séjour de 1 nuit en août 2019
Réponse de Mokka Hotel le 22 août 2019
We're sorry. We do can change room for you. You may request it at the front desk to change room. Anyhow, we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
Clean and quiet environment
Séjour de 2 nuits en août 2019
Réponse de Mokka Hotel le 22 août 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Sherry

Voyage d’affaires
Les points faibles : Personnel et service
There is no free parking, you need to pay parking. If you request for a hair dryer, you will need to present the hair dryer upon check up then only they will pay you back the deposit.
Séjour de 1 nuit en août 2019
Réponse de Mokka Hotel le 14 août 2019
We're sorry. We encourage customer to park their vehicle at the basement instead of shop front as the rate is cheaper. Anyhow, we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I like the wide window view (because I choose executive superior queen room). I don't like the customer service: no greetings, did not inform customer about the facilities and amenities, and have to pick-up the iron by ourselves.
Séjour de 2 nuits en août 2019
Réponse de Mokka Hotel le 14 août 2019
We're sorry. We'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juillet 2019
Réponse de Mokka Hotel le 14 août 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Sarah, London

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They asked for RM100 deposit instead of the STATED RM50. That was rude. The hotel itself was nice and clean and quiet.
Séjour de 1 nuit en juillet 2019
Réponse de Mokka Hotel le 14 août 2019
We're sorry. We are facing some technical issue on our website and hence was not updated accordingly. We'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Médiocre

Sarah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2019
Réponse de Mokka Hotel le 14 août 2019
We're sorry if we did not achieve your expectation. We'll work hard to improve. Thanks for letting us know.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very strategically located at a very quite location with lots of good eateries outlet. My room is facing main road and sound proofing of our windows were great. For a boutique hotel, room is spacious and layout were amazing too. Will definitely come back for many more stays.
Séjour de 2 nuits en juin 2019
Réponse de Mokka Hotel le 14 août 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Joyce

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Value for money and very clean
Value for money and initially had a confusion of what’s a twin bed, which I thought it is a double bed instead of single, however they have kindly upgraded for me. Air conditioner was switched off by itself one night. And the noise insulation is not the best.
Séjour de 3 nuits en juin 2019
Réponse de Mokka Hotel le 14 août 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, convenient
Séjour de 2 nuits en mai 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Should have provide hair dryer and mini bar in every room. It’s a bad experience here because the next room tenants were too noisy.
Séjour de 1 nuit en avril 2019
Réponse de Selvi le 30 avr. 2019
Dear Guest, We do provide hair dryer upon request as you can always approach the Front desk staff for hair dryer. For the noisy tenant if you could inform us during your stay we would change different room for you. Thanks for your feedback.

8/10 Bien

Supawee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de Selvi le 18 avr. 2019
Dear Supawee, Thank you for your good review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to locate
Séjour de 1 nuit en mars 2019
Réponse de Selvi le 13 mars 2019
Yes this hotel located in shop area and facing the main road.