Continental Deluxe Room with The Continental Club Lounge access | Bar (sur place)
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Avis sur Prince, Marco Polo Hotel

4 out of 5
Prince, Marco Polo Hotel
23 Canton Road, Harbour City, Kowloon

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 516 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 381 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 75 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent emplacement Pour le shopping
Bon Hotel à part la mauvaise insonorisation. Sinon tout est OK
Réponse de Rose le 19 mai 2017
Dear Mr. Dominique, Merci beaucoup for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities, particularly on soundproofing, has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong

8/10 Bien

Thibaut, Suisse

Les points forts : Propreté, personnel et service, confort de la chambre
Bien mais peut mieux faire
Bon hotel, mais nous avons eu la mauvaise suprise apres avoir demandé un upgrade au continental club d etre au 17eme etage avec un étage d'escaliers et 50 metres a marcher depuis l'ascenceur. La chambre etait un peu vieillotte notamment la salle de bains. Hotel du meme groupe aue le Gateway qui est d un niveau superieur et mieux placé plus pret du port avec vue...

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Hotel bien situé. L'accueil et le service sont impeccables. Les chambres sont très agréables.

6/10 Satisfaisant

KIICHIRO

Les points faibles : Infrastructures et conditions de l’hébergement
なし
Séjour de 2 nuits en avril 2024
Réponse de Gerhard Aicher Area General Manager le 7 mai 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Breakfast was excellent and your staff is very friendly and helpful. Well done
Séjour de 1 nuit en avril 2024
Réponse de Gerhard Aicher Area General Manager le 22 avr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Satomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Gerhard Aicher Area General Manager le 19 avr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Gener

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Never disappoints.
Séjour de 1 nuit en avril 2024
Réponse de Gerhard Aicher Area General Manager le 8 avr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Natsumi

Séjour de 3 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 15 avr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Jonathan

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Early check-in at noon. Even upgraded to a suite!
Séjour de 1 nuit en mars 2024
Réponse de Gerhard Aicher Area General Manager le 22 mars 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Kunpoj

Voyage en groupe
Les points forts : Personnel et service et équipements
Their pillow too soft. It’s make my neck pain.
Séjour de 3 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 19 mars 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Gail

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is in a very convenient spot for walking to public transport and the harbor front for the ferries. You can tap a credit card to pay the fare. Hotel staff is incredibly helpful and cheerful. The concierge, Joe Tam, went out of his way to give us detailed directions , and seemed genuinely happy to see us return from our adventures lol. Room was immaculately clean, large and well appointed .
Séjour de 3 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 19 mars 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

CHANHO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
룸도 크고 룸컨디션이 너무 좋습니다. 깨끗하고 직원도 친절하시고 만족합니다
Séjour de 3 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 11 mars 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Cindy

Séjour de 2 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 2 avr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Mykie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 11 mars 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Amos, Campbell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and convence.
Séjour de 2 nuits en mars 2024
Réponse de Gerhard Aicher Area General Manager le 7 mars 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was well situated for access to local attractions. Staff where always polite and friendly, any enquiry wasn’t to much trouble and was always find the answer. Would highly recommend anyone to stay here.
Séjour de 5 nuits en février 2024
Réponse de Gerhard Aicher Area General Manager le 27 févr. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Médiocre

Takeshi

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gerhard Aicher Area General Manager le 22 févr. 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bien

Evangeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Should have been better
It was a good stay. Room and bathroom were clean. However, there was no coffee machine , only coffee sachets. There was also no iron and ironing board. In the bathroom, hooks were lacking. Bathrobes were hanged on the hooks so we had to hang our towels on the shower door handle.
Séjour de 3 nuits en février 2024
Réponse de Gerhard Aicher Area General Manager le 22 févr. 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

MEI LING

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
All the staffs are very helpful!
Séjour de 1 nuit en janvier 2024
Réponse de Gerhard Aicher Area General Manager le 18 janv. 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Trang

Séjour de 1 nuit en janvier 2024
Réponse de Gerhard Aicher Area General Manager le 9 févr. 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Peggy

Séjour de 2 nuits en décembre 2023
Réponse de Gerhard Aicher Area General Manager le 28 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

nada

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Gerhard Aicher Area General Manager le 28 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Patty

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Mamta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Gerhard Aicher Area General Manager le 15 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Médiocre

Dorothy

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Imagine staying at a hotel where both bed and pillow are old and uncomfortable. The bed sunk in the middle. Ask housekeeping who said is bcos guests sit in the middle of the bed thats why the bed sag in centre.
Séjour de 5 nuits en décembre 2023
Réponse de Gerhard Aicher Area General Manager le 15 déc. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

AKIRA

Séjour de 3 nuits en décembre 2023
Réponse de Gerhard Aicher Area General Manager le 15 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Teruo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a hotel with excellent cost performance. I recommend it.
Séjour de 1 nuit en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 15 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

NISANAD

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 3 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 15 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Tan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful Shopping area and waterfront
Séjour de 3 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 5 déc. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

david anthony

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good hotel but…
Room good, check in and out good, location good Let down vadly by floor 3 Bar service which was terrible with a very arrogant male bartender doing everyone a favour by serving them
Séjour de 5 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 27 nov. 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Reima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

JUNG SUN

Séjour de 2 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Ama

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 27 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Jeannie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good chain in a great shopping area of TST
Buffet breakfast adequate with many juices, hot drinks, fruits, salads and congee. The concierge service was excellent too. China ferry a 3-minute walk from the hotel, across a big Apple Store and many cosmetic and luxury brands.
Séjour de 4 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 20 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 16 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

MOHAMMAD SHOWKAT

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked room. its too clean And bed making also was too good.
Séjour de 3 nuits en novembre 2023
Réponse de Gerhard Aicher Area General Manager le 13 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Kyounghee

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two thumbs up
The location is super convenient. Near the ferry pier and mtr station. It is a part of the Harbor city shopping mall and there are so many luxury shops. The breakfast buffet was a nice blanding of asian and western foods and service was excellent. Special thanks to Fran and Isabella!!!
Séjour de 2 nuits en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

MIN SUK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Alvin Hong Wang

Séjour de 1 nuit en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 7 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Satisfaisant

julie

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 7 nov. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 27 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Elsa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magnifier mirror is always useful
Séjour de 1 nuit en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 27 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

ENZUO

Séjour de 2 nuits en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 13 nov. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious room
Very spacious room. The curtain doesn’t cover the window totally and since they have a mirror nearby, the sunlight reflects the sun causing even more light during daytime.
Séjour de 1 nuit en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 19 oct. 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Médiocre

shigeki, Tomisato

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Club lounge was very good. But it open in afternoon. I could not eat breakfast in club lounge. So, we have to go 3rd floor restaurant. Restaurant service was not good. Too many staff. Almost staff were young, I did not feel hospitality. I do not want to stay this hotel. I recommend Marco Polo Hongkong or Gateway.
Séjour de 2 nuits en octobre 2023
Réponse de Gerhard Aicher Area General Manager le 12 oct. 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

Lai-Wa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend this hotel. Clean and convenient. Good service as well.
Séjour de 5 nuits en septembre 2023
Réponse de Gerhard Aicher Area General Manager le 12 oct. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Satisfaisant

Yan yan

Voyage en famille
Les points forts : Propreté et personnel et service
電視台頻道太少
電視台頻道太少，冇CNN冇NHK冇Bloomberg冇BBC
Séjour de 1 nuit en septembre 2023
Réponse de 區域總經理 魏嘉興 le 29 sept. 2023
尊敬的貴賓: 感謝 閣下入住及能抽空分享於太子酒店的住宿體驗。 關於改善酒店電視頻道的建議，我們已經詳細閱讀並會予以考慮。我們非常重視您的寶貴意見， 正是您的寶貴意見幫助我們不斷改進細節，提升服務品質。 在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。 除上述建議外，很高興 閣下滿意是次於太子酒店的住宿體驗。 期待您再次下榻我們的酒店。區域總經理 魏嘉興 謹啟

10/10 Excellent

Theodore

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Gerhard Aicher Area General Manage le 29 sept. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

LIHWEI, Bellevue

Séjour de 3 nuits en septembre 2023
Réponse de Gerhard Aicher Area General Manager le 29 sept. 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong