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Avis sur Promenade Hotel Kota Kinabalu

4 out of 5
Promenade Hotel Kota Kinabalu
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 147 avis sur 518." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 518." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 518." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 518." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 518." "

8,0/10

Propreté

7,8/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christian

Les points forts : Personnel et service et confort de la chambre
Hotel bien situé. Grande chambre, par contre forte odeur et moquette tres sale . Petit-déjeuner moyen malgré un large choix. Piscine a côté du parking ne donne pas tres envi.
Séjour de 4 nuits en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Boiler broke down so no hot water. Not fixed second morning. They offered a bucket of hot water.....in the 21st century! Disaster!
Séjour de 2 nuits en août 2017

8/10 Bien

christine, evry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
trés satisfait
très bel hotel bien placé,personnel agréable, belle chambre
Réponse de Promenade Hotels le 12 mars 2016
Dear christine, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and favourable feedbacks on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment centres are within reach. We would like to thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

4/10 Médiocre

Mustapha, Argenteuil

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel pour fumeur
L' hotel est réservé surtout à une clientel asiatique. Nous avons eu deux chambre au 3 ème étage. Trés forte odeur désagreable de cigarette dans les couloirs et dans les chambres. Nous somme resté deux nuits est avons changé d'hotel pour le Dreamtel Hotel, trés propre et moins chers.
Réponse de Promenade Hotels & Resort le 17 juin 2016
Dear Mustapha, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedbacks and wish to apologize for the inconvenience caused. The relevant heads of departments have been tasked to ensure that issues raised are seriously looked into in order to prevent future recurrence. We look forward to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Bien

Rita

Voyage en couple
Les points forts : Propreté
Room was ready and clean upon check-in. Will stay at Promenade Hotel again.
Séjour de 2 nuits en février 2024

10/10 Excellent

ahmad zukri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

8/10 Bien

Hiroaki

Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Jørgen

Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Stort flot hotel... for måske 20 år siden, trænger virkelig til en gennemgribende renovering , men ellers rigtig fint.
Séjour de 5 nuits en janvier 2024

8/10 Bien

Yau Chun

Voyage en famille
Les points forts : Personnel et service
Buffet breakfast is excellent, the staff are very helpful. Also, room cleaning is efficient too.
Séjour de 6 nuits en décembre 2023

8/10 Bien

Joonsoo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The original check in time was 3 pm but i waited until 6 pm, they said the room is not ready. I felt bad a little bit at first, but room was clean and the sea view was awesome. There was a small problem that we could not flush toilet but it was fixed by the person in the hotel.
Séjour de 3 nuits en décembre 2023

8/10 Bien

KWOK YIN

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good and cleaning
Séjour de 5 nuits en décembre 2023

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Heng Wai

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
nearby to airport and mall
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Zulkafli

Séjour de 1 nuit en octobre 2023

2/10 Horrible

clarissa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was not told when booking the facilities were not available (swimming pool). Constant smell of damp throughout the hotel.
Séjour de 15 nuits en août 2023

10/10 Excellent

Jassica Jane

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

8/10 Bien

Ahmad Farouk

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Spacious and comfortable room. Good location.
Séjour de 3 nuits en août 2023

4/10 Médiocre

Ken Kenn

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023

8/10 Bien

SHARON XUEQI

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location - good and safe. Hotel door was a bit too tight so had to use a bit of weight on the door whenever we open it. There are 2 convenience stores opposite the hotel, around 3 min walk. Bedroom slippers, hair dryer and necessities like lotion and soap etc were provided. 2 bottles of mineral waters were being provided as well daily. Hotel room was clean, just a bit dark, could be brighter. Hotel breakfast was not the best, but ok, lots of variety. Parking was cheap, RM4 for 24 hours for basement carpark parking. Would stay here again if I am here!

4/10 Médiocre

Fida Aina

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

4/10 Médiocre

Teck

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Leonides, Manila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good stay though quick one. highly recommended place.
Séjour de 3 nuits en juillet 2023

6/10 Satisfaisant

Shield

Les points forts : Propreté et personnel et service
It’s clean, the staff are friendly and nice, their facilities are quite advance, they have the touch screen switch to turn on the lights. However, some of them are not functioning, I can’t turn it on. The lights in the room are quite dim. There is only one socket at the table, it is used for the table lamp. I used it to charge my laptop then I can’t turn on the table lamp, the room will be ever dimmer.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Shiro

Voyage en famille avec de jeunes enfants
Room needs upgrading in cleanliness. Looks old and worn. Staffs are not helpful during breakfast. They did not usher us to our table and did not clean a table for us.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room includes breakfast, comfortable beds to sleep
Big room, good aircon (8th floor), though the carpets can get some thorough cleaning, coz when you open the hotel room, there is distinct smell, which only goes away after you switch on the aircon. comfortable beds and pillows for good rest Buffet breakfast was good, but the hot coffee and tea need to be placed in two areas, the bread toaster should also be two, so that people dont que to toast their buns... chicken dishes, should be heated up.. but overall, got bread, fruits, salads, a bit of dessert, eggs station.. all good..
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Maree

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Sadly this hotel did not meet our expectations. Although a pool is advertised, the pool has actually been closed for some time. The gym facilities are very run down and most machines do not work or a poorly maintained. The gym areas have obviously had lots of water issues ie. probably leaking air conditioners which makes the area damp and pungent. Staff are excellent and the breakfasts' great.
Séjour de 6 nuits en mai 2023

8/10 Bien

NORFAEZAH

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

NORFAEZAH

Séjour de 1 nuit en mai 2023
Réponse de The Management Promenade Hotel Kota Kinabalu) le 15 mai 2023
Dear Ms. Norfaezah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future.

8/10 Bien

Hajah Zainab

Séjour de 4 nuits en avril 2023
Réponse de The Management (Promenade Hotel Kota Kinabalu) le 15 mai 2023
Dear Ms. Hajah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future.

10/10 Excellent

raney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en avril 2023
Réponse de The Management (Promenade Hotel Kota Kinabalu) le 11 mai 2023
Dear Raney, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future.

10/10 Excellent

Murray

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location
Nice property overlooking the ocean.
Séjour de 4 nuits en avril 2023
Réponse de The Management (Promenade Hotel Kota Kinabalu) le 10 mai 2023
Dear Murray,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our property with its beautiful ocean view. We hope you had a great stay and look forward to welcoming you back in the future!

10/10 Excellent

Murray

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location
Lovely hotel overlooking the ocean. Our suite room was spacious with a wonderful view out to sea.
Séjour de 4 nuits en avril 2023
Réponse de The Management (Promenade Hotel Kota Kinabalu) le 10 mai 2023
Dear Murray,That sounds like a wonderful experience! It's great to hear that you enjoyed your stay in the spacious suite room and the stunning ocean view. Thank you for sharing your positive feedback. We hope to welcome you back again soon.

6/10 Satisfaisant

Nadarajan

Voyage d’affaires
Les points forts : Propreté
Food & Parking
Food choices and quality @ club lounge & coffee house need to be improved drastically Guest shall be given free parking facility.
Séjour de 2 nuits en avril 2023
Réponse de The Management le 13 avr. 2023
Dear Nadarajan,Thank you for staying at Promenade Hotel Kota Kinabalu recently.We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards,The ManagementPromenade Hotel Kota Kinabalu, Sabah

8/10 Bien

Zarina

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Promenade Hotel Kota Kinabalu le 29 mars 2023
Dear Ms. Zarina, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

8/10 Bien

SIM KEE

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in was slow. No bedroom slipper. Asked for shaving kit; they gave sewing kit. The electricity supply was cut off momentarily at night. The wifi (PH10) was down from night (when power cut) till next day (mid morning)
Séjour de 2 nuits en février 2023
Réponse de Promenade Hotel Kota Kinabalu le 21 févr. 2023
Dear Sim,Thank you for staying at Promenade Hotel Kota Kinabalu recently.We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota KinabaluRegards,Hafizan WongGeneral Manager[Promenade Hotel Kota Kinabalu, SABAH]

8/10 Bien

Abdul Rahman

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Situated in a peacefull stretch of them street
Séjour de 1 nuit en janvier 2023
Réponse de Hafizan Wong 
 le 11 févr. 2023
Dear Mr. Abdul Rahman, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

4/10 Médiocre

Jeswant

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.
Séjour de 3 nuits en janvier 2023
Réponse de Hafizan Wong le 11 févr. 2023
Dear Mr. Jeswant,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

10/10 Excellent

Zulkafli

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Near shopping mall
Séjour de 1 nuit en janvier 2023
Réponse de Hafizan Wong le 11 févr. 2023
Dear Mr. Zulkafli, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

10/10 Excellent

MUHAMMAD AZLAN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lol. Promenade Hotel never disappoint. I have stayed there numerous times.
Réponse de Hafizan Wong le 11 févr. 2023
Dear Mr. Muhammad Azlan, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements
Very nice stay. Carpets are dated and needs thorough cleaning or replacing. Breakfast was good, but the staff was too eager to clear the tables, even when I had a full plate of food as I went to refill my coffee
Réponse de Hafizan Wong le 11 févr. 2023
Dear Mr. John,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

4/10 Médiocre

Yuichiro, Singapore

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hot water in bathroom was not available. I had to take a cold shower.
Réponse de Hafizan Wong le 11 févr. 2023
Dear Yuichiro,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

2/10 Horrible

HAE RAE

Séjour de 2 nuits en décembre 2022
Réponse de Hafizan Wong le 11 févr. 2023
Dear Hae Rae,Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

8/10 Bien

Komala, Petaling Jaya

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Overall ok
Réponse de Hafizan Wong le 11 févr. 2023
Dear Komala, 

Thank you for staying at Promenade Hotel Kota Kinabalu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, 
Hafizan Wong 
General Manager 
Promenade Hotel Kota Kinabalu, Sabah

8/10 Bien

Harun

Séjour de 1 nuit en novembre 2022

10/10 Excellent

KEOUNG SOO

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Mohammad Rizdun Bin

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Mohammad Rizdun Bin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good to stay
Séjour de 2 nuits en octobre 2022

10/10 Excellent

KAZUHIRO

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
立地も良く、ホテルの対応も良かったです
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

otto

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Mediocre room confort but great shower
Clearly the room furniture has seen better days. Bed a bit hard, but great shower. Did not get the booked room.
Séjour de 2 nuits en septembre 2022