Avis
8,6
Excellent
9,0/10
Propreté
8,4/10
Personnel et service
8,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
4 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
10/10 Excellent
Noémie
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noémie
Séjour de 2 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Noemie,Thank you for taking the time to share your positive experience at Aminess Hotel Liburna! We are delighted to receive your perfect 5/5 rating and appreciate your kind words.It's fantastic to hear that you found our hotel to be great and that you enjoyed the amazing pool and mountain city views. Providing our guests with a memorable and enjoyable experience is our top priority, and we're thrilled that you had such a positive stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to Aminess Hotel Liburna in the future. If there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to share.Thank you for choosing our hotel, and we look forward to the opportunity to host you again.Best regards,Irena Simunic
8/10 Bien
Adrien, Québec
Voyage en couple
13 juin 2023
Adrien
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Adrien,Thank you for your feedback and thank you for visiting us.We appreciate your overall assessment of our hotel, and we understand that your experience fell short of your expectations. We apologize for any inconveniences you encountered during your stay. Our hotel is indeed classified as a 3.5-star property, and we strive to provide a comfortable and enjoyable experience for our guests.Regarding the appearance, we understand that the hotel may appear older than depicted in the photos. We continuously work on maintaining and updating our facilities to ensure they meet the highest standards of comfort and aesthetics.We apologize for any cleanliness issues you encountered, particularly with the carpets and some stained sheets. We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure that our standards are consistently met.We appreciate your positive comments about the pleasant location of our pool, offering a view of the sea and the old town. It's also great to hear that you found the cost of parking reasonable and enjoyed the substantial breakfast.We are concerned to hear about your experience with our receptionist, Mrs. Suzanna. We apologize for any cold or condescending behavior you perceived. We will address this matter with our staff to ensure that all guests are greeted warmly and respectfully. We're glad that Mrs. Daniela provided you with a more positive experience.Thank you for recommending our hotel, although we understand that it may not meet everyone's high expectations. We appreciate your feedback, as it helps us improve and provide a better experience for our guests. If you have any further comments or suggestions, please feel free to share them with us.Kindest regards,Irena SimunicHotel Manager
8/10 Bien
Isabelle
Voyage en famille
10 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabelle
Séjour de 2 nuits en août 2021
Réponse de Aminess Liburna Hotel Management le 17 nov. 2021
Dear Isabelle, thank you for your review.
Kind regards, Aminess Liburna Hotel Management
8/10 Bien
Philippe
Voyage en famille, Voyage en groupe
9 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
Séjour de 2 nuits en août 2021
Réponse de Aminess Liburna Hotel Management le 17 nov. 2021
Dear Philippe, thank you for your review.
Best regards, Aminess Liburna Hotel Management
8/10 Bien
Jonathan
24 sept. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Moyen
Jonathan
Séjour de 3 nuits en septembre 2020
Réponse de Hotel Liburna management le 17 nov. 2021
Dear Jonathan, thank you for your review.
10/10 Excellent
Voyageur vérifié
Voyage en famille
20 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de Tereza le 21 août 2020
Thank you.
10/10 Excellent
philippe
Voyage en famille
7 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
philippe
Séjour de 2 nuits en août 2020
Réponse de Tereza le 7 août 2020
Dear Philippe, thank you for your review.
6/10 Satisfaisant
Voyageur vérifié
4 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Tereza le 10 oct. 2019
Dear guest thank you for your review
10/10 Excellent
CHRISTIAN
13 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel ideal pour visiter Korcula.
CHRISTIAN
Séjour de 1 nuit en septembre 2019
Réponse de Tereza le 15 sept. 2019
Dear Christian, thank for your review.
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de Tereza le 28 août 2019
Dear guest thank you for your rewiev
10/10 Excellent
Nicolas
20 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Nicolas
Séjour de 4 nuits en août 2019
Réponse de Tereza le 20 août 2019
Dear Nicolas , thank you for your review.
10/10 Excellent
Voyageur vérifié
28 juil. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Tereza le 30 juil. 2019
Dear guest,thank you for your review.
8/10 Bien
Voyageur vérifié
Voyage en couple
1 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Tereza le 2 juil. 2019
Dear Guest,
thank you for your review,
Kind regards,
10/10 Excellent
Voyageur vérifié
30 mai 2019
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Tereza le 30 juin 2019
Dear Guest,
thank you for your review,
Kind regards,
8/10 Bien
Voyageur vérifié
11 sept. 2018
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
10/10 Excellent
Nat, Canada
25 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nat
Séjour de 2 nuits en août 2018
6/10 Satisfaisant
anonyme, France
22 août 2018
Les points faibles : Confort de la chambre
Hôtel bien situé
anonyme
Séjour de 2 nuits en août 2018
8/10 Bien
Fabrice , vannes, morbihan, france
23 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hôtel !
Fabrice
Séjour de 5 nuits en août 2017
8/10 Bien
Christophe, Le Cannet
25 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
10/10 Excellent
Aída
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aída
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jonathan
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great spot.
Jonathan
Séjour de 1 nuit en octobre 2023
4/10 Médiocre
Voyageur vérifié
13 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
10/10 Excellent
HECTOR ALEJANDRO
Voyage en couple
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HECTOR ALEJANDRO
Séjour de 1 nuit en octobre 2023
8/10 Bien
Ann
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 3 nuits en octobre 2023
2/10 Horrible
Udayan
8 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Udayan
Séjour de 2 nuits en octobre 2023
8/10 Bien
Dan
Voyage en couple
20 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Dan,Thank you for taking the time to share your feedback on your recent stay at Aminess Hotel Liburna. We appreciate your insights and are glad to hear about the positive aspects of your experience.We're delighted that you enjoyed the property, including the pool and access to the nearby beach. It's also great to know that you found the breakfast to be good. Your tip about taking a taxi for luggage during the 15-minute walk to the town center is valuable information for future guests.We apologize for any inconvenience regarding communication responsiveness via Expedia messages and the unavailability via WhatsApp. We'll review our communication channels to ensure better responsiveness in the future.Additionally, we appreciate your feedback regarding the emphasis on selling additional tours and rentals. We'll take this into consideration and work on finding a balance to ensure a positive guest experience without being overly intrusive.Thank you for choosing Aminess Hotel Liburna, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out.Best regards,Irena Simunic
6/10 Satisfaisant
Amy Jo
Voyage en couple
18 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Amy Jo
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Amy Jo,Thank you for taking the time to provide your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your candid remarks and insights.We are pleased to hear that you found our location lovely and our staff nice. It's also great to know that you enjoyed the breakfast.However, we genuinely apologize for any inconvenience caused by the outdated condition of the room and hotel areas. Your comments about the carpets and furniture are duly noted, and we understand the importance of maintaining a fresh and modern atmosphere for our guests.Please know that we take your feedback seriously, and we will be reviewing our facilities for areas of improvement. Renovation plans are essential to ensure that we meet and exceed the expectations of our valued guests.We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future with an improved and updated experience. If there's anything specific you'd like to share or if there are particular areas you believe we should focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We value your feedback, and we look forward to the possibility of hosting you again.Best regards,Irena Šimunić
10/10 Excellent
Natasha
17 sept. 2023
Natasha
Séjour de 2 nuits en septembre 2023
10/10 Excellent
William
16 sept. 2023
William
Séjour de 1 nuit en septembre 2023
8/10 Bien
Sabina
15 sept. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sabina
Séjour de 1 nuit en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Sabina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We genuinely appreciate your time and insights.We are delighted to hear your positive comments about our exceptional and helpful staff and the convenient location of our property. We take great pride in providing excellent service, and we're pleased that our team made a positive impression.However, we are sorry to learn that certain aspects of the room did not meet your expectations. We appreciate your honesty regarding the bed linens and bathroom towels. Your feedback is important to us, and we will certainly review these areas to identify ways to improve the quality and comfort for our guests.It's worth noting that we do offer robes upon request, and we regret if this information was not communicated effectively during your stay. We appreciate your understanding, and we would have been happy to deliver them to your room at any time.Your input is invaluable, and we hope to have the opportunity to welcome you back, providing you with an improved and more satisfying experience. If there are specific areas you would like us to focus on or if there's anything more you'd like to share, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic
10/10 Excellent
Linda
Voyage en groupe
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place in Korcula
Linda
Séjour de 2 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Linda,Thank you for sharing your positive experience at Aminess Hotel Liburna! We are thrilled to receive your 10/10 rating and appreciate your kind words.It's wonderful to hear that you found our hotel to be in a great location and that our staff was welcoming. We're glad you enjoyed the breakfast and the convenience of the location, especially the tip about taking the walkway around the waterfront for an easier and more pleasant stroll from the ferry.We're also pleased that you enjoyed the amenities, including the pool and beach, and that there are options for shade when needed. Providing a comfortable and enjoyable environment for our guests is our top priority, and we're delighted that you had a positive experience.Thank you for choosing Aminess Hotel Liburna, and we look forward to the possibility of welcoming you back for another great stay in Korcula.Best regards,Irena Simunic
8/10 Bien
Paola
10 sept. 2023
Paola
Séjour de 2 nuits en septembre 2023
6/10 Satisfaisant
Gina
Voyage en couple
5 sept. 2023
Gina
Séjour de 3 nuits en septembre 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Gina,Thank you for sharing your feedback about your recent stay at Aminess Hotel Liburna. We appreciate your time and your insights.We're delighted to hear that you enjoyed the beautiful view, but we're sorry to learn about the issues you encountered. Please accept our apologies for any inconvenience caused by the dirty carpet and sofa. We take such matters seriously, and we will address this promptly to ensure a cleaner and more comfortable environment for our guests.We also understand that the stairs to the bedroom were not to your liking. We appreciate your feedback on this matter, and we want to inform you that alternative room options are always available. Our reception staff is more than happy to assist in finding a room that better suits your preferences, including one without stairs.Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience. If there's anything more you'd like to share or if there are specific areas you'd like us to focus on, please feel free to reach out.Thank you for choosing Aminess Hotel Liburna. We look forward to the possibility of hosting you again.Best regards,Irena Simunic
8/10 Bien
Ingrid
27 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Ingrid
Séjour de 7 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Ingrid,Thank you for taking the time to share your rating and feedback. We're pleased to hear that you had a positive experience during your stay at Aminess Hotel Liburna.Your rating of 8/10 indicates overall satisfaction, and we appreciate your feedback. If there are specific aspects that contributed to your rating or if there are areas where you believe we can make improvements, we would love to hear more about your experience. Your insights are valuable to us as we continually strive to enhance the guest experience.Thank you for choosing Aminess Hotel Liburna. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.Best regards,Irena Simunic
10/10 Excellent
Tatjana
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tatjana
Séjour de 2 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear Tatjana,Thank you for taking the time to give us a perfect 10/10 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable to us as we strive to provide the best possible service to our guests.We appreciate your choosing Aminess hotel Liburna, and we look forward to the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Irena
8/10 Bien
CARLOS
Voyage en couple
16 août 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
CARLOS
Séjour de 8 nuits en août 2023
Réponse de Irena Šimunić, Hotel Manager le 27 sept. 2023
Dear CARLOS,Thank you for sharing your feedback with us. We appreciate your time and your choice to stay with us.We noticed that you rated our staff with a 4 out of 5, and we would like to learn more about your experience to ensure we continually improve our services. If there are specific areas where you think we can enhance our staff's performance or if you have any suggestions, we would be grateful to receive more details.Our goal is to provide exceptional service, and your input is valuable in helping us achieve that. Please feel free to reach out to us directly with any additional comments or concerns you may have. We are committed to addressing any areas where we may have fallen short and making sure your future experiences are even more enjoyable.Thank you again for choosing Aminess hotel Liburna, and we look forward to the opportunity to welcome you back and exceed your expectations.Best regards,Irena Šimunić
10/10 Excellent
Wakako, Kotoku
Voyage en famille
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wakako
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Wakako,Thank you for the fantastic 5/5 rating and for sharing your positive experience with us! We're delighted to hear that you enjoyed the stunning sea view from your room, and that you found the room design modern, clean, and comfortable, with user-friendly bathroom facilities. We're glad you had a pleasant stay.We're also thrilled that you enjoyed the delicious breakfast, and we greatly appreciate your kind words about our hotel.While we're unable to respond in the same language as your review, we truly value your feedback, and we're grateful for your understanding.We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna
8/10 Bien
Ivan
Voyage en groupe
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ivan
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Ivan,Thank you for your rating of 8/10. We're glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and want to ensure that we continue to improve based on your input.If there are any specific aspects of your stay that stood out to you or if there are areas where you feel we can make further enhancements to reach a higher rating next time, please don't hesitate to let us know. Your comments help us understand how we can better serve our guests.We value your patronage and hope to have the pleasure of welcoming you back for an even better experience in the future.Kindest regards,Hotel Management Aminess hotel Liburna
10/10 Excellent
Julianna
Voyage en famille
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julianna
Séjour de 1 nuit en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Julianna,Thank you for the excellent 5/5 rating and for sharing your positive experience with us! We're extremely pleased to hear that you enjoyed the beautiful waterfront room, the breathtaking views, and the proximity to the old town. It's great to know that our location provided a peaceful environment during the day, perfect for relaxation.We truly value your feedback and are delighted that you had such a positive stay. If there's anything else you'd like to share or if there's something specific you loved about your visit, please don't hesitate to let us know.We're looking forward to the pleasure of welcoming you back for another enjoyable stay in the future.Kindest regards,Hotel ManagementAminess hotel Liburna
6/10 Satisfaisant
Janne
Voyage en groupe
23 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elendig service
Janne
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Janne,We sincerely apologize that your experience did not meet the expectations you rightfully have for a hotel at this price point. We deeply value your feedback and we take your concerns seriously.Your comments about the understaffing and poor service level are concerning, and we understand the importance of providing attentive and efficient service to our guests. We will address these issues with our team to ensure that such shortcomings are rectified.We genuinely appreciate your input, as it highlights areas where we can make immediate improvements. If you have any specific suggestions or further details you'd like to share, please don't hesitate to let us know.We hope to have the opportunity to regain your trust and provide you with a more satisfying experience during your next visit.Kindest regards,Hotel ManagementAminess hotel Liburna
6/10 Satisfaisant
Arne
Voyage en groupe
23 juil. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Arne
Séjour de 7 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Arne,Thank you for sharing your rating, and we appreciate your honesty. We're sorry to hear that your experience fell short of your expectations, and we want to apologize for any aspects of your stay that did not meet the standard we aim to provide.Your feedback is invaluable to us, and we would love to understand more about the areas where we can improve. If you have any specific comments or suggestions, we would greatly appreciate hearing them. We're committed to making the necessary changes to ensure a more enjoyable stay for all our guests.We hope you'll consider giving us another chance in the future to provide you with a much better experience that exceeds your expectations.Kindest regards,Hotel ManagementAminess hotel Liburna
6/10 Satisfaisant
JoAnna
Voyage en couple
12 juil. 2023
Les points forts : Personnel et service
JoAnna
Séjour de 2 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear JoAnna,We sincerely appreciate your candid feedback about your recent stay at our hotel. While it's great to hear that you enjoyed the beautiful and convenient location, and found our front desk staff friendly and professional, we're truly sorry to hear about the issues you faced during your stay.We deeply regret the room odor issue you encountered, as well as the disappointing view from the balcony, which did not meet your expectations. We understand the importance of a comfortable and pleasant room, and we apologize for falling short in this aspect.Furthermore, we apologize for the inconvenience caused by the poor WiFi connectivity. We understand that reliable internet access is essential for our guests, and we'll look into improving this aspect to ensure a more enjoyable experience for our future guests.Regarding the food, we're sorry it did not exceed your expectations. Your feedback is crucial for us to make necessary improvements in our offerings.We genuinely value your input, and we will take these points seriously as we continuously strive to enhance our guest experience. If there are any other details you'd like to share or if there's anything specific we can do to make up for these shortcomings, please feel free to reach out.We hope you'll consider giving us another opportunity to provide you with a much better experience during your next stay.Kindest regards,Hotel ManagementAminess hotel Liburna
10/10 Excellent
Tatjana
10 juil. 2023
Tatjana
Séjour de 1 nuit en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Tatjana,Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.We look forward to the pleasure of hosting you again in the future, and we'll strive to maintain this high level of service to ensure each of your visits is just as exceptional.If you have any further comments or if there's anything specific you will loved about your stay that you'd like to share, please don't hesitate to reach out.Warm regards,Hotel ManagementAminess hotel Liburna
2/10 Horrible
Michael
Voyage en famille
9 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Mr Michael,We deeply apologize for the delay in responding to your concerns earlier. It is not our intention to leave our valued guests without a timely response, and we understand the importance of addressing issues promptly. We regret that we did not meet this expectation during a crucial time when you needed assistance.We appreciate your patience and understanding as you shared your feedback with us. We genuinely value your perspective and are committed to learning from your experience to improve our services. Your comments have not gone unnoticed, and we will use them to take necessary actions to prevent similar situations in the future.Thank you for giving us the opportunity to address these matters, and we hope that, despite this initial setback, you will consider staying with us again in the future. We'll make every effort to ensure a more positive experience and provide you with the exceptional service that you deserve.Kindest regards,Hotel ManagementAminess hotel Liburna
10/10 Excellent
Igor
Voyage en famille
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Igor
Séjour de 5 nuits en juillet 2023
Réponse de Irena Šimunić, Hotel Manager le 9 juil. 2023
Dear Igor,Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience at our facilities. Our team takes great pride in providing excellent service, and it is heartwarming to know that you found our staff to be lovely. We are also delighted that you enjoyed the amazing scenery surrounding our location.We truly appreciate your recommendation. It means a lot to us that you had such a positive impression of your visit. If there is anything else we can do to enhance your future experiences with us, please do nott hesitate to let us know. We look forward to welcoming you back again soon!Kindest regards,
10/10 Excellent
Michael
28 juin 2023
Michael
Séjour de 2 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 10 août 2023
Dear Michael,We're thrilled to receive your perfect 5/5 rating! Thank you for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it inspires our team to continue delivering excellent service.If there's anything specific that you particularly enjoyed during your stay or if you have any suggestions on how we can further enhance our services, please feel free to share. We're here to make your future stays just as wonderful.We look forward to welcoming you back and providing another outstanding experience.Warm regards,Hotel ManagementAminess hotel Liburna
10/10 Excellent
Carlos
27 juin 2023
Carlos
Séjour de 1 nuit en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Carlos,Thank you for your perfect rating of 10/10! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there's anything specific that stood out to you or any particular staff member who made your stay extra special, we would love to hear more about it. We truly appreciate your positive feedback and recommendation.We hope to have the pleasure of welcoming you back in the future for another outstanding stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Kindest regards,Irena SimunicHotel Manager
10/10 Excellent
Mirtill
Voyage en couple
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mirtill
Séjour de 3 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Mirtill,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in our suite with its fantastic view of the old town. We take pride in maintaining a high standard of cleanliness, and we're glad that you found the room to be very clean. It's great to know that you appreciated having two balconies and both a full and half bath in the suite.Our staff strives to provide excellent service, so we're delighted that you had a positive experience with them. We're also pleased to hear that you enjoyed our sumptuous breakfast, served daily. The breathtaking view from the restaurant terrace is indeed a highlight, and we're glad it added to your overall experience.We appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit. If you have any other feedback or requests, please don't hesitate to let us know.Kindest regards,Irena SimunicHotel Manager
8/10 Bien
adriana
Voyage en couple
8 juin 2023
Les points forts : Propreté
adriana
Séjour de 2 nuits en juin 2023
Réponse de Irena Šimunić, Hotel Manager le 28 juin 2023
Dear Adriana,Thank you for your review! We appreciate your positive feedback about the excellent location of our property. It's wonderful to hear that you enjoyed the quiet surroundings and the convenience of being within walking distance to the beach, restaurants, and shops. The view of the bay with the boats and ships sounds truly mesmerizing.We appreciate your feedback regarding the carpeting in the rooms. We understand that preferences for room features can vary, and we take note of your suggestion for potential improvements. On the other hand, we're glad to hear that you found the balcony perfect, providing you with a pleasant space to relax and enjoy the surroundings.It's great to know that you found the buffet breakfast to be satisfying and well-rounded. We strive to offer a variety of options to cater to different tastes and preferences.We apologize for any inconvenience you experienced during check-in and interactions with Susana at the reception. We take your feedback seriously, and we will address this matter internally to ensure that all of our guests receive friendly and customer-oriented service from our team members. We appreciate your understanding and would like to assure you that this is not indicative of our usual standards.Thank you for acknowledging the friendly, courteous, and kind interactions you had with the rest of our staff. We value our guests' satisfaction, and it's always rewarding to hear that our team members have made a positive impression.We appreciate your valuable feedback and we hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Kindest regards,Irena SimunicHotel Manager