Dear Guest, Thank you for taking out valuable time to write this review. It is most kind of you to share your experience with other guests on Expedia. I am so happy to know that the team lived up to your expectations from the moment of your arrival until your departure and that together we created wonderful memories for you to take back with you. Thank you for your generous appreciation for the team. I have shared your sentiments with them. It is well travelled and discerning guests like you who lend stature to our hotel and enable us to deliver Service Par excellence to all our guests. We value your sentiments and patronage. My team and I look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for taking sparing valuable time to write this review and share your experience with other guests. I am elated to know that the team lived up to your expectations and to our promise of service excellence through personalized yet unobtrusive service from the heart. We firmly believe that people are our key assets and should be nurtured and I am fortunate to have a dedicated team who go the extra mile to create lifelong bonds and lasting memories for our guests. I am so happy to know that they delivered a memorable stay. Thank you for your generous appreciation for each of them. I have shared your sentiments with the entire team. Thank you also for appreciating the hotel and its grandeur. It is well travelled and discerning guests like you that lend stature to our hotel and enable us to deliver Service Par excellence to all our guests. We value your patronage and my team and I look forward to welcome you back to The Oberoi Grand. We remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence in terms of the central location, guest room comfort, amenities, food and personalized service. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager

Dear Mr. Top, Thank you for choosing The Oberoi Grand, Kolkata. It has been an absolute pleasure to have you stay with us. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for appreciating our people, their warm personalized service and the central location of the hotel. Indeed it is an oasis in the business hub of the city. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager.

Dear Mr. Baurain, Thank you for choosing The Oberoi Grand Kolkata and for giving us the opportunity to serve you. I am delighted to know that you loved the central location of the hotel with close proximity to everything. Thank you also for highlighting that you liked the cleanliness across the hotel and our palm-fringed swimming pool surrounded by a quadrant garden – indeed it is an oasis in the heart of the city. I have taken note of your feedback regarding the team and I apologize for any inconvenience caused to you. Please be rest assured that we will train the team on aspects of quality, maturity, professionalism and sensitivity with an eye for detail so that we get the basics right the first time to ensure a memorable stay and create guest delight. Feedback is important as it allows us to strive for higher levels of service excellence. We value your patronage and look forward to welcome you back some time soon. The team and I remain at your disposal always. Best regards, Mayan Dhawan, Hotel Manager.

Dear Guest, Thank you for choosing to stay at The Oberoi Grand. We appreciate the time taken to write this review on Expedia and share your experience. I am glad you had a comfortable stay and enjoyed our warm and gracious hospitality. I have also noted your feedback regarding pricing and whilst we appreciate your feedback which would help us benchmark our services in the future, please be rest assured that our room service prices are in line with other luxury hotels of our repute in the city. We deeply value your patronage and would love to welcome you back again. I remain at your disposal always. Best Wishes, Sumit Joshi, General Manager.

Dear Guest, Thank you for choosing to stay at The Oberoi Grand. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Motivation from our guests is what keeps us wanting to give our best and all of us so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi, General Manager.

Dear Guest, Thank you for always choosing to stay at The Oberoi Grand. We appreciate your most valued patronage and sentiments. Thank you for taking the time to write this review on Expedia and share your experience. We are happy to know that you had a comfortable stay and that we were able to live up to your expectations. Thank you also for your generous appreciation of the hotel. This is your home and all of us look forward to welcome you back. With best regards, Yours sincerely, Sumit Joshi General Manager.

Dear Guest, Thank you for choosing to stay at The Oberoi Grand, Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. I am glad you had a comfortable stay and that we were able to live up to your expectations in terms of comfort, food and service. Thank you for highlighting that you loved the grandeur of the hotel, its rich Victorian architecture and the warm and gracious hospitality. I have taken the liberty of sharing your generous comments with my team. We deeply value your patronage and all of us look forward to welcome you back to your home in Kolkata. I remain at your disposal always. With best regards, Yours sincerely, Sumit Joshi General Manager.

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay. We value your patronage and look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay and we were able to live up to your expectations. We value your patronage and look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand, Kolkata. We deeply appreciate the time taken to write this review and share your experience with us. We are so happy that we were able to live up to your expectations and that you left with a positive impression of our product and services. Thank you for highlighting that you loved the warmth, friendliness and personalized service from the heart. People are our greatest asset and I feel fortunate to be leading a team who go the extra mile to build a lifelong bond with guests. It was a pleasure to have you stay with us and we cannot wait to welcome you back soon. Best regards, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. We appreciate the time you have taken to write this review on Expedia and share your experience. We are delighted to know that you had a comfortable stay and enjoyed the hospitality and services provided by the team. Indeed, the team undoubtedly is what makes our hotel and I am glad we could all contribute to your stay and make it memorable. I have shared your appreciation with each of them and they are happy that their efforts were recognized. Thank you also for appreciating the heritage grandeur of the hotel, the ambience, guest room cleanliness and the towels. We value your patronage and look forward to welcome you back. With best regards, Yours sincerely, Natasha Mehta General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand, Kolkata. We deeply appreciate the time taken to write this review and share your appreciation. We are so happy that we were able to live up to your expectations and that you left with a positive impression of our product and services. Thank you for appreciating the warmth, friendliness and personalized service from the heart. People are our greatest asset and I feel fortunate to be leading a team who go the extra mile to build a lifelong bond with guests. It was a pleasure to share your comments with them. We cannot wait to welcome you back soon. Best regards, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. I have shared your appreciation with our chefs for the breakfast offering and with the housekeeping team for their attentiveness. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Natasha Mehta, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand. We appreciate the time taken to write this review and share your experience. I have taken note of your feedback regarding the hotel in need of renovation. Indeed, it does and we have carried out a structural assessment of the entire hotel. Renovation plans are in the pipeline and we hope to commence sometime in July. We will be revamping our guest rooms and bathrooms on priority, keeping its original grandeur intact. We will use this opportunity to address the ingress of moisture and air into the hotel which unfortunately is not in our control due to the present age of the building and adds to the mustiness in the guest rooms, particularly in the monsoon months. In addition, we will look at non-carpeted rooms as well. I apologize for any inconvenience caused in this regard. We hope to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand. We appreciate the time taken to write this review and share your experience. Thank you for highlighting that you loved the heritage grandeur of the hotel and the warm personalized service - we deeply appreciate your sentiments and I have shared this with my team. I have also taken note of your feedback regarding the hotel is looking tired and in need of renovation. Indeed, it does and we have carried out a structural assessment of the entire hotel. Renovation plans are in the pipeline and we will be revamping our guest rooms on priority, keeping its original grandeur intact. I apologize for any inconvenience caused in this regard. Thank you also for appreciating Ronak. People are our greatest asset and I have passed on your generous comments to the entire team. We look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand amongst so many other hotels in Kolkata. We appreciate the time taken to write this encouraging review and share your experience with other guests. I am so glad you loved the heritage grandeur and colonial feel of the hotel and our warm and gracious hospitality. Indeed, Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. We are extremely happy that we could all contribute to make your stay memorable. Thank you for your generous appreciation which I have shared with the team across the hotel. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for highlighting that you loved the central location and grandeur of the hotel coupled with our gracious hospitality. We deeply value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing The Oberoi Grand Kolkata and for your valued patronage. We appreciate the time taken to write this review and share your experience. The team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I have taken note of your feedback and disappointment regarding the bathroom being small and I apologize for any inconvenience caused to both of you. Excellence is an ongoing process and we do have plans of renovation and refurbishment in the pipeline. We will be reviewing our bathroom size as well and keep this feedback in mind. I also most sincerely apologize for the shortfalls in service but thank you for appreciating the team’s effort to make your stay comfortable. In particular I have taken up your feedback regarding restaurant service – especially seating you at an unclean table whilst it was being set-up. This is absolutely unacceptable and I have addressed this with the seriousness that it deserves. I also apologize for the wait time for the food. The team promises to work with greater care and deliver a more memorable stay in the future. We would love to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for appreciating the central location with easy access, transport connectivity and guest room comfort. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

Dear Guest, Thank you for your most valued patronage and for always choosing The Oberoi Grand as your preferred hotel accommodation in Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. I am delighted to know that we could all contribute to your stay and make it memorable. Thank you for your encouraging words and comments for the team and the hotel. I have passed on your appreciation to them. I have also taken note of your feedback regarding musty odour in the room and most sincerely apologize for the inconvenience caused to you and especially to your husband. As you would know, The Oberoi Grand is a 125 year old hotel and has been through much transformation and restoration over the decades whilst keeping its heritage grandeur intact. Having said that, I admit the hotel is in need of renovation and we have recently carried out a structural assessment of the entire hotel. We are working closely with a structural engineer and a heritage architect who are assisting us and we hope to commence renovation of our guest rooms and bathrooms in April. We will use this opportunity to address the ingress of moisture and air into the hotel which unfortunately is not in our control due to the present age of the building and adds to the mustiness in the guest rooms, particularly in the monsoon months. In addition, we will look at non-carpeted rooms as well. We hope to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager