Dear Valued Guest, Thank you so much for taking out the time to provide us feedback. We are so delighted that you had an amazing staying experience with us. We look forward to seeing you soon again. Warm Regards, Team Novotel Kolkata

Dear Tres Bien Thank you for sharing your rating about your experience with us. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here.And it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon.

Dear Anonymous Thank you for sharing your rating about your experience with us. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. We would like to host you soon.

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for being a loyal guest of Novotel Kolkata! We truly appreciate your kind words and are thrilled to hear that we consistently meet your expectations in amenities, convenience, cleanliness, and value. Our team takes great pride in providing friendly and attentive service, and we're delighted that you appreciate it.We're honoured by your praise and look forward to welcoming you and your family back for many more memorable stays in the future!Warm Regards

Dear Mr. Ranit,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel decorative and clean. Providing a pleasant and welcoming environment for our guests is a top priority for us, and we're delighted that we succeeded in creating a positive experience for you.We look forward to welcoming you back for another enjoyable stay in the future!Warm Regards

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your positive feedback following your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you enjoyed your experience with us. It's fantastic to hear that you found our concierge service to be excellent and that you appreciated our convenient location next to a shopping mall, allowing for easy access to amenities. We're also delighted that you enjoyed the offerings at our coffee shop, especially the pastries!Your kind words are greatly appreciated and will be shared with our team, who work hard to ensure that every guest has a memorable stay with us. We look forward to welcoming you back on your next visit to Kolkata.Warm regards,

Dear Mr. Rohit,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay with us. At Novotel Kolkata we are committed to delivering exceptional services and ensuring that our customers have a memorable experience. It's fantastic to know that we've met your expectations.We truly appreciate your support and the trust you've placed in us. We look forward to serving you again soon!Warm Regards,

Dear Mr. Malay,Greetings from Novotel Kolkata Hotel & Residences!Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We appreciate your positive comments about our comfortable rooms, polite and obliging staff, as well as the quality of our breakfast. We sincerely apologize for the inconvenience you experienced with the delays in room service and requests. It is disheartening to hear that some of your orders were not fulfilled promptly. We understand the importance of timely and efficient service, and we appreciate your patience and understanding in these instances.our feedback is invaluable to us, and we will certainly address the issues you raised with our management team. We hope to have the opportunity to welcome you back in the future, and we assure you that we will strive to provide a more seamless and prompt experience during your next visit.Warm Regards,

Dear Ms. Malini,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your experience, and we genuinely apologize for the challenges you encountered during your stay. Your feedback is essential, and we take it seriously as we strive to provide the best possible experience for our guests. We sincerely regret any inconvenience caused by the overwhelming smell of pesticide, the disturbance from loud music, and the discrepancy in the kitchen facilities. This falls short of the standards we aim to maintain, and we are taking immediate steps to investigate and address these issues to ensure they do not recur. Regarding the confusion with the kitchen facilities and the prepayment, we understand your concerns. We apologize for any misunderstanding and will review our communication and booking processes to ensure accurate information is provided to our guests.In regards to the refund request, we would like to express our regret that we couldn't meet your expectations in this matter. We understand the frustration this situation may have caused and will thoroughly review our refund policies to ensure they align with our commitment to guest satisfaction. Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback, which helps us improve our services.Warm Regards,

Dear Mr. Arnab,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to leave us a positive review! We hope that you had a pleasant experience during your stay at Novotel Kolkata Hotel & Residences. We are delighted that you enjoyed your time with us and that our services and facilities met your expectations.We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Warm Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for the stellar rating! We're thrilled that you had a fantastic experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to serving you again!

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for the stellar rating! We're thrilled that you had a fantastic experience. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We look forward to serving you again!

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your positive feedback and highlighting our friendly staff, cleanliness, and smooth check-in/check-out process. We appreciate your valuable suggestion regarding seating around the reception area. We'll certainly take this into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay.

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.Best Regards,

Dear Mr. Anuj,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.Best Regards,

Dear Ms. Sunita,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience with us. We look forward to serving you again in the future, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.Best Regards,

Dear Mr. Jack,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. The fact that you were impressed with all aspects of your stay such as the location, pool and bar are truly delightful. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were not satisfied with your experience. We try our best to train our people to deliver service of the highest standards; it is obvious we have erred on that occasion. I can assure you this is an aberration and by no means a reflection of our standards. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Warm regards

Dear Valued Guest,Greetings for the day!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards

Dear Mr. Debabrata,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Thank you once again for allowing us to celebrate this beautiful occasion with you both.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were waiting for a smoking room, which was unavailable due to high occupancy. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular.I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. I have shared your comments with my team, your appreciation on their efforts in making your stay experience special is very encouraging.We are proud to have an ambassador in you and look forward to welcoming you back to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Warm regards

Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Each time we receive compliments from our guests, it propels us to do even better. We are extremely delighted to have you as an “ambassador” for Novotel Kolkata Hotel & Residences and look forward to welcoming you back.Best Regards,

Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our staff behaviour appealed to you and our team is thrilled to see your review. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Each time we receive compliments from our guests, it propels us to do even better. We have taken on board your observation regarding the locality being a bit disadvantage, since there isn't much we can do about it but on the positive note it gives a bit of peace to our guests away from the hustle and bustle of the city.Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Thank you for taking the time to share your valuable feedback on your recent stay with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. We have taken on board your observation regarding the receptionist mixing up the room. We try our best to train our people to deliver service of the highest standards; it is obvious we have erred on that occasion. I can assure you this is an aberration and by no means a reflection of our standards. The point mentioned by you highlights a need for strengthening our training for our team members. Please be rest assured that we will undertake appropriate training sessions for the team to avoid such inconvenience to guests in the future.My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards

Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. We have taken onboard your observation about the room size or the service issues. Please be rest assured that we will undertake appropriate actions for the same to avoid such inconvenience to guests in the future. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential. My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,

Dear Mr. Sudarshan,Thank you for taking the time to share your valuable feedback on your recent experience with us. Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you unhappy with the food and drinks. I can assure you this is an aberration and by no means a reflection of our standards. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back at Novotel Kolkata Hotel & Residences.Best Regards,

Dear Valued Guest,Thank you for taking out your valuable time and writing us a detailed review of your experience with us. We regret that your overall experience with us was not up to your expectations. Your feedback about the wake up call is noted and has been worked out with the team. I understand that mere words cannot change your experience but given an opportunity, it will be our endeavour to prove our commitment to excellence and regain your trust. No efforts will be spared to make your next stay with us most pleasant and comfortable. My team and I, look forward to welcoming you back soon.Best Regards,

Dear Mr. Ankush Kumar,Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. We have taken on board your observation about showing the room around and will surely work on it. My team and I look forward to welcoming you back soon to our hotel. Best Regards,

Dear Valued Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay with us and we sincerely regret that your expectations were not met in this occasion. We have noted your concern. We shall look forward for your next visit for a better experience than before. Warm regards Team Novotel Kolkata

Dear Mr. Abhijit, We are delighted to hear that you enjoyed your recent stay with us. Your compliments is a great source of inspiration for all of us. We are delighted to see that you were impressed with all aspects of your stay with us and felt well-cared for. We hope we shall have the pleasure of welcoming you again very soon. Warm Regards, Team Novotel Kolkata

Dear Mr. Sayan, Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. Warm regards Team Novotel Kolkata

Dear Mr. Mark, Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. Warm regards Team Novotel Kolkata

Dear Mr. Bijay Kumar, Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. Warm regards Team Novotel Kolkata

Dear Mr. Bhavin, Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. Warm regards, Team Novotel Kolkata

Dear Valued Guest, Thank you for your valuable review. We have noted your concern. We shall look forward for your next visit for a better experience than before. Warm regards Team Novotel Kolkata

Dear Mr. Ashish, Thank you for taking the time to provide a rating, your opinion is greatly valued and it helps us maintain an excellent standard of services for our guests. Warm regards, Team Novotel Kolkata

Dear Mr. Ashish, Thank you for sharing your valuable experience on this platform. We sincerely apologize that we did not live up to your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps. Warm Regards, Team Novotel Kolkata