Avis sur ibis Kolkata Rajarhat Hotel
ibis Kolkata Rajarhat Hotel
Action Area 1, New Town, Kolkata, West Bengal
Avis
7,8
Bien
8,2/10
Propreté
7,4/10
Personnel et service
7,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
29 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
4/10 Médiocre
Nipan
Voyage en famille avec de jeunes enfants
28 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nipan
Séjour de 1 nuit en janvier 2024
10/10 Excellent
James
Voyage en groupe
4 déc. 2023
James
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Tony
Voyage en couple
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tony
Séjour de 7 nuits en juin 2023
10/10 Excellent
SURESH KUMAR
26 mai 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
SURESH KUMAR
Séjour de 2 nuits en avril 2023
Réponse de Amita Mishra le 26 mai 2023
Dear Guest,It is overwhelming to receive five-star rating, in respect to your stay with us. Your satisfaction really serves as a great motivation to all of us.It was indeed a pleasure for us to be at your service and we look forward to welcoming you back very soon again.Sincerely,Amita MishraGeneral Manager
8/10 Bien
RAJESH KUMAR
Voyage d’affaires
7 mai 2023
Les points forts : Infrastructures et conditions de l’hébergement
Change your system in kolkata
RAJESH KUMAR
Séjour de 3 nuits en mars 2023
Réponse de Amita Mishra le 13 mai 2023
Dear Guest,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services, amenities and I'm happy to know we were able to achieve that through you.It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Amita MishraGeneral Manager
8/10 Bien
CP
Voyage en famille
19 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CP
Séjour de 3 nuits en avril 2023
Réponse de Amita Mishra le 13 mai 2023
Dear Guest,Thank you for taking the time to write a review about your experience. It is a pleasure to read that you enjoyed your visit in our hotel.On behalf of the entire team, I look forward to welcoming you back in the near futureSincerely,Amita MishraGeneral Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
10 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Voyageur vérifié
Séjour de 2 nuits en avril 2023
Réponse de Amita Mishra le 13 mai 2023
Dear Guest,Thank you very much for taking the time to write a pleasant feedback. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. Your words of appreciation on the staff and services will definitely be passed on to the team here. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely,Amita MishraGeneral Manager
2/10 Horrible
Voyageur vérifié
23 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Amita Mishra le 13 mai 2023
Dear Guest,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Amita MishraGeneral Manager
8/10 Bien
Vivek
Voyage d’affaires
21 mars 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Vivek
Séjour de 4 nuits en mars 2023
Réponse de Amita Mishra le 13 mai 2023
Dear Guest,Thank you very much for taking time to share your feedback regarding your stay.We pride ourselves in delivering a unique and special experience for all our guests therefore I am pleased that we were successful in achieving this for you.It was a great pleasure having you and it would be a privilege to welcome you back again soon.Sincerely,Amita MishraGeneral Manager
8/10 Bien
JAVED, KIRKCALDY
12 mars 2023
JAVED
Séjour de 3 nuits en mars 2023
Réponse de Amita Mishra le 18 mai 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Amita MishraGeneral Manager
6/10 Satisfaisant
Simon
2 janv. 2023
Les points forts : Propreté
Für eine Nacht ok.
Simon
Séjour de 3 nuits en décembre 2022
Réponse de Amita Mishra le 18 mai 2023
Dear Guest,Thank you so much for rating our hotel services. It was a pleasure to have you stay with usWe look forward to welcoming you back.Sincerely,Amita MishraGeneral Manager
2/10 Horrible
Sushmita
Voyage en famille
7 déc. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sushmita
Séjour de 1 nuit en décembre 2022
Réponse de Ajit Jose le 18 juin 2023
Dear Ms. Sushmita,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager
2/10 Horrible
Mou
Voyage en famille
30 août 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mou
Séjour de 9 nuits en août 2022
Réponse de Ajit Jose le 18 juin 2023
Dear Ms. Mou,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager
10/10 Excellent
rohit
13 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rohit
Séjour de 1 nuit en avril 2022
Réponse de Ajit Jose le 12 mai 2022
Dear Rohit,
Thank you for choosing to stay with us at the IBIS Kolkata Rajarhat. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward.
Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us.
Sincerely,
Ajit Jose
General manager
10/10 Excellent
Yogesh, San Francisco
Voyage en famille, Voyage d’affaires
16 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yogesh
Séjour de 2 nuits en février 2022
Réponse de Ajit Jose le 12 mai 2022
Dear Yogesh,
We very much appreciate your comments regarding your stay at the IBIS Kolkata Rajarhat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back soon.
Sincerely,
Ajit Jose
General Manager
6/10 Satisfaisant
Somojit
13 déc. 2021
Somojit
Séjour de 1 nuit en décembre 2021
Réponse de Ajit Jose le 12 mai 2022
Dear Somojit,
Thanks for leaving a review. We are glad that you had a great experience with us. Do let us know how we can get that extra stars from you the next time.
We look forward to welcome you again.
Sincerely,
Ajit Jose
General Manager
4/10 Médiocre
Amit Kumar
Voyage en famille
6 déc. 2021
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not up to ibis standards
Amit Kumar
Séjour de 2 nuits en décembre 2021
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Kumar,It is with sincere regret that I note your dissatisfaction with our service and truly apologize for the inconvenience caused.Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence.I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends.Sincerely,Ajit JOSEGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
5 déc. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Good hotel but average service.
Voyageur vérifié
Séjour de 1 nuit en décembre 2021
Réponse de Ajit Jose le 18 juin 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager
8/10 Bien
Dipankar
Voyage en famille
28 oct. 2021
Les points forts : Propreté et confort de la chambre
Dipankar
Séjour de 2 nuits en octobre 2021
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Dipankar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager
10/10 Excellent
Natural
Voyage d’affaires
27 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Stay
Natural
Séjour de 3 nuits en août 2021
Réponse de Ajit Jose le 18 juin 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager
10/10 Excellent
Ajay
Voyage d’affaires
4 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kool Location
Ajay
Séjour de 2 nuits en février 2021
Réponse de Ajit Jose le 1 juin 2021
Dear Ajay,
We are thrilled to have such a fantabulous rating and lovely feedback on this forum.
Your kind appreciation has been humbly received and our team is excited to see you again soon at ibis Kolkata Rajarhat.
Warm Regards,
Ajit Jose
General Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
13 janv. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2021
Réponse de Ajit Jose le 1 juin 2021
Dear Guest,
Thank you for rating us excellent on your last visit to ibis Kolkata Rajarhat.
We look forward to welcome you back soon.
Best Regards,
Ajit Jose
General Manager
10/10 Excellent
Tushar
19 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel option
Tushar
Séjour de 5 nuits en décembre 2020
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Tushar,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager
8/10 Bien
moyukh
28 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
moyukh
Séjour de 7 nuits en octobre 2020
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Moyukh,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager
10/10 Excellent
Suraj
25 juin 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suraj
Séjour de 1 nuit en juin 2020
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Suraj,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JOSEGeneral Manager
8/10 Bien
David Lee
Voyage d’affaires
28 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good service and clean room
David Lee
Séjour de 4 nuits en janvier 2020
Réponse de Ajit Jose le 18 juin 2023
Dear Mr. Lee,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Ajit JoseGeneral Manager
10/10 Excellent
lalada
26 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lalada
Séjour de 2 nuits en décembre 2019
Réponse de Mizan Uddin le 18 juin 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager
8/10 Bien
HANYUE
20 déc. 2019
HANYUE
Séjour de 4 nuits en décembre 2019
Réponse de Mizan Uddin le 18 juin 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager
10/10 Excellent
Voyageur vérifié
15 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en décembre 2019
Réponse de Mizan Uddin le 18 juin 2023
Dear Guest,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at again.Sincerely,Mizan UddinGeneral Manager
10/10 Excellent
jessica
8 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
👏
jessica
Séjour de 1 nuit en décembre 2019
Réponse de MUddin le 9 déc. 2019
Hi Jessica,
Thank you for the lovely feedback . I am glad that you enjoyed your stay with us.
We look forward to welcome you back.
Cheers!
Mizan Uddin
Hotel Manager
8/10 Bien
Narain
Voyage d’affaires
29 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Narain
Séjour de 3 nuits en novembre 2019
Réponse de MUddin le 9 déc. 2019
Dear Narain,
Thank you for rating us.
We look forward to welcome you back.
Regards,
Mizan Uddin
Hotel Manager
8/10 Bien
ADRISH
12 oct. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ADRISH
Séjour de 1 nuit en octobre 2019
Réponse de M.Uddin le 6 nov. 2019
Dear Adrish,
Thank you for sharing your valuable feedback about your stay at ibis Kolkata Rajarhat.
We are glad to know you enjoyed your stay with us, we look forward to welcome you back.
Regards,
Mizan Uddin
Hotel Manager
8/10 Bien
ARUN KUMAR
7 août 2019
Les points forts : Propreté et personnel et service
It's a new property and good for stay and for food
ARUN KUMAR
Séjour de 3 nuits en août 2019
Réponse de Preeti le 21 août 2019
Dear Mr. Kumar,
Thank you for sharing your feedback. I am sorry to hear that we did not lived up to your expectation this time. May i request you to please share your experience in detail so that we would be able to make your coming stay comfortable.
Looking forward for your note.
Regards,
Preeti Sharma
Front Office Manager
8/10 Bien
ADRISH
9 juin 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It is ok ok.
ADRISH
Séjour de 2 nuits en juin 2019
Réponse de MUddin le 17 juin 2019
Hi Adrish,
Thank you for rating us.
Regards,
Mizan Uddin
Hotel Manager
10/10 Excellent
SK, Toronto
Voyage en famille
20 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SK
Séjour de 2 nuits en mai 2019
Réponse de MUddin le 6 juin 2019
Hi Sk,
Wow, what a great review, thank you for your comments.
We can't wait to have you back again!
Cheers!
Mizan Uddin
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage d’affaires, Voyage en couple
16 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de Mizan le 17 mars 2019
Dear Guest,
Thank you for this lovely feedback, We are glad that you enjoyed your stay with us. I have noted your feedback about WiFi and please be assured that the same has been addressed.
My entire team is excited to see you soon at ibis Kolkata Rajarhat..
Regards,
Mizan Uddin
Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
27 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
Réponse de Mizan le 19 févr. 2019
Dear Guest,
We truly regret this, and we understand that it has been a cause of disturbance to you.
Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members.
Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you.
Regards,
Mizan Uddin
Hotel Manager
4/10 Médiocre
Voyageur vérifié
23 janv. 2019
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
Réponse de Mizan le 19 févr. 2019
Dear Guest,
We truly regret this, and we understand that it has been a cause of disturbance to you.
Fire alarm is never a mistake and whenever it happens we treat it with same magnitude and follow the same drill over and over again, and it is about safety for all our guests and team members.
Please be rest assured that we have addressed this and all internal procedures have been strengthened and emphasized to avoid any recurrence. Conscious that any explanation does not erase the unsatisfying experience you have been through; we request you to give us a chance to make it up for you.
Regards,
Mizan Uddin
Hotel Manager
4/10 Médiocre
Voyageur vérifié
20 janv. 2019
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Pree le 24 janv. 2019
Dear Guest,
We sincerely thank you for sharing you feedback and we deeply regret the inconvenience caused to you during your recent visit.
We request you to treat this as an isolated instance and not let it mar your opinion about our service standards.
We shall ensure that such incidents are not repeated and we will endeavour to consistently provide our guests with the services that we pride ourselves for.
We hope you will provide us with opportunities to serve you better.
Warm Regards,
Preeti Sharma
Front Office Manager