Avis
9,8
Exceptionnel
9,8/10
Propreté
9,8/10
Personnel et service
9,0/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 21 nuits en mai 2024
Réponse de U Samui Management le 27 mai 2024
Dear Mark,Warm Greetings from U Samui! Thank you so much for your kind review! We're delighted to hear that you had a great stay with us. Your feedback is truly appreciated, and we hope to welcome you back again soon for another wonderful experience.
6/10 Satisfaisant
Eric
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mars 2024
Réponse de U Samui Team le 18 mars 2024
Dear Eric,Warm Greetings from U Samui! Thank you for taking the time to share your feedback with us. We truly value the opinions of our guests as they help us identify areas for improvement. We apologize if your experience did not meet your expectations. While we strive to offer comfortable accommodations at competitive prices, we understand that individual preferences may vary. We appreciate your suggestion to seek a more unique experience in the area, and we encourage guests to explore the diverse offerings available.We hope to have the opportunity to welcome you back in the future and provide you with a more memorable stay.
10/10 Excellent
Susan
Voyage en couple
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en janvier 2024
Réponse de U Samui Team le 25 janv. 2024
Dear Susan,Warm Greetings from U Samui!Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, particularly the great room with a sea view, the delicious breakfast, and the beautiful grounds. We appreciate your honest perspective on the pricing, and we take all guest comments seriously. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay.
10/10 Excellent
Lucy
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucy
Séjour de 4 nuits en décembre 2023
Réponse de U Samui Team le 5 janv. 2024
Dear Lucy,Warm Greetings from U Samui! thank you so much for your glowing review! It sounds like you had an absolutely fantastic stay. I'm thrilled to hear that the hotel lived up to its 5-star reputation, and that the staff went above and beyond to make your experience memorable. The combination of a beautiful hotel, a lovely pool area, and being right on the beach sounds like a dream! It's great that you also have the option to explore nearby restaurants. Thank you once again for choosing our hotel, and we look forward to welcoming you back for another unforgettable stay in the future!
10/10 Excellent
Salina
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value for money- Great Location and modern
Salina
Séjour de 3 nuits en décembre 2023
Réponse de U Samui Team le 28 déc. 2023
Dear Salina,Thank you for your glowing review! We're thrilled to learn that our resort exceeded your expectations and was exactly what you hoped for—quiet, pretty, and in a good location. It's fantastic to hear that you found our facilities modern, enjoyed the great food, and appreciated the excellence of our staff. We're committed to providing good value for money and are delighted that you found our location to be great. We look forward to having you back for another wonderful experience!
10/10 Excellent
Alan
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super friendly team - I keep coming back
Alan
Séjour de 1 nuit en novembre 2023
Réponse de U Samui Team le 28 déc. 2023
Dear Alan,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We're delighted to hear that our hotel was the perfect spot for your stay in Samui. It's wonderful to know that you found our staff awesome and fun, and that the modern, clean rooms provided a pleasurable environment for your stay. We appreciate your positive feedback and look forward to welcoming you back the next time you're passing through.
10/10 Excellent
WILL
29 nov. 2023
WILL
Séjour de 7 nuits en novembre 2023
Réponse de U Samui Team le 28 déc. 2023
Dear Will,Thank you for taking the time for a positive review about your recent stay! We are thrilled to hear that you enjoyed your experience with us. We look forward to having you back for another wonderful experience!
10/10 Excellent
WONJIN
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
우사무이, 추천추천~너무 좋았어요^^
WONJIN
Séjour de 3 nuits en octobre 2023
Réponse de U Samui Team le 26 oct. 2023
Warm Greetings from U Samui! Thank you so much for taking the time to share your experience at our resort. We are delighted to hear that your first impression of our property was a positive one and that you enjoyed your stay with us in Samui. It's wonderful to know that you found our facilities clean and our staff friendly. We take pride in creating a welcoming environment for our guests, and it's great to hear that you felt at home during your time with us. We look forward to welcoming you back on your next visit to Samui.
10/10 Excellent
MELISSA, LONDON
Voyage en famille
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MELISSA
Séjour de 3 nuits en août 2023
Réponse de U Samui Team le 17 août 2023
Dear Melissa,Warm Greetings from U Samui! We're delighted to be your top choice for a hotel in Koh Samui, and we're thrilled that you chose to stay with us again. Thank you for your kind words about our staff's helpfulness and warm welcome. It's wonderful to hear that you enjoyed the delectable food and the impeccable cleanliness throughout the resort. Thank you for highly recommending our hotel. It's an honor to have earned your trust and loyalty. We can't wait to welcome you back for another fantastic stay in the future.
10/10 Excellent
Christopher
Voyage en couple
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 4 nuits en juillet 2023
Réponse de U Samui Team le 18 juil. 2023
Warm Greetings from U Samui! Thank you so much for your incredible review of your recent stay! We are truly honored by your kind words and thrilled to hear that our business plan and marketing strategy have left such a positive impression on you. It's wonderful to know that you found our accommodations to be suitable and well-designed for your needs. We also appreciate your mention of our tailored guest preferences at check-in, as we strive to provide a personalized experience for each and every guest.Your recognition of their excellence is greatly appreciated, especially for the charming, friendly, and attentive staff members you mentioned, ICE, BOBOE, CHI and Aum. We will be sure to share your kind words with them, as it will undoubtedly motivate them to continue providing memorable experiences for our guests.Thank you once again for your amazing review. We truly appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to the U Samui Hotel in the future for another remarkable stay.
10/10 Excellent
Rita
30 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rita
Séjour de 4 nuits en juin 2023
Réponse de U Samui Team le 18 juil. 2023
Warm Greetings from U Samui! Thank you for your 5* review! Much appreciated.
10/10 Excellent
Astrid
Voyage en couple
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Astrid
Réponse de U Samui le 26 mai 2023
Warm Greetings from U Samui!Thank you very much for your kind review and recommendation! Much appreciated! We hope to have the opportunity to welcome you back in the not too far future! Until then, we wish you all the best!
10/10 Excellent
panika
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
panika
Séjour de 2 nuits en mai 2023
Réponse de Joy le 12 mai 2023
Warm Greetings from U Samui and thank you for your 5* review! Much appreciated! We hope to welcome you back again in the not too far future. Until then, we wish you all the best.
10/10 Excellent
Nafisa
Voyage en couple
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nafisa
Séjour de 6 nuits en avril 2023
Réponse de Joy le 12 mai 2023
Warm Greetings from U Samui!Thank you for taking your time to review your recent stay with us. It was a great pleasure to learn that you enjoyed your time with us. I appreciate your valued feedback and will for sure share your kind words with our team members. We hope to have the opportunity to welcome you back for another pleasant stay at U Samui. Until then, we wish you all the best.
10/10 Excellent
Daniel
Voyage en groupe
8 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en avril 2023
Réponse de U Samui Team le 9 avr. 2023
Dear Daniel,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. Your feedback is extremely important to us, as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally important where we can improve. It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!
10/10 Excellent
Yosef
21 mars 2023
Yosef
Séjour de 1 nuit en mars 2023
Réponse de Joy le 12 mai 2023
Thank you very much for your 5* review! Much appreciated!
8/10 Bien
Yosef
Voyage en famille
12 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yosef
Séjour de 1 nuit en mars 2023
Réponse de U Samui Team le 13 mars 2023
Dear Yosef,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! Thank you also for your kind compliments to our team, much appreciated.
10/10 Excellent
Monica
10 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed our stay
Monica
Séjour de 2 nuits en mars 2023
Réponse de U Samui Team le 13 mars 2023
Dear Monica,Warm Greetings from U Samui! Thank you for taking your time to review your recent stay with us. It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!
8/10 Bien
Peter, Tulameen
Voyage en couple
6 mars 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Peter
Réponse de U Samui le 7 mars 2023
Warm Greetings from U Samui!Thank you for taking the time to complete a review of your recent stay with us. Your feedback is extremely important to us to attend to any issues our guests may experience during their stay.We are very sorry to learn that your stay was not as satisfying as we wish to provide for you.Your assessment allows us to ascertain the situation, which is helping us to clarify with our team for improvement on the process. Additional pool towels, pool loungers and sun- umbrellas have already been ordered with the suppliers and are expected on site soon. Thank you again for your valuable inputs and we would relish the opportunity to welcome you back and show you our improvements firsthand. Until then we wish you all the best.
8/10 Bien
Peter, Tulameen
Voyage en couple
3 mars 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Peter
Réponse de U Samui le 7 mars 2023
Warm Greetings from U Samui!Thank you for taking your time to write the review and your trust in staying with us. We are very sorry to learn that your stay was not satisfying as we wish to provide for you. Your valuable feedback is extremely important to us, as it allows us to ascertain where we are meeting our guests’ expectations and more importantly it allows us to attend to any issues our guests may experience during their stay. Rest assured we have already had a meeting with the team to specifically discuss your feedback and will continue to improve in the areas where we are sadly lacking. Additional pool towels have already been ordered with the suppliers and are expected on site soon. Our entire team is dedicated to delivering the perfect vacation experience for our guest.We are truly sorry we didn't accomplish this for you. We would relish the opportunity to welcome you back to U Samui for a satisfying experience, so given a chance. Until then we wish you all the best.
10/10 Excellent
John
23 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel
John
Séjour de 1 nuit en février 2023
Réponse de U Samui Team le 26 févr. 2023
Dear Mr. John,Thank you so much for your time sharing your recent experience you had when staying with us, this is very much appreciated. We are very happy to read, that you felt very well taken care of during your stay. We hope to have the opportunity to welcome you back again to a pleasant stay with us.
8/10 Bien
Leena-Maija
Voyage en famille
15 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Siisti hotelli
Leena-Maija
Séjour de 10 nuits en janvier 2023
Réponse de U Samui Team le 26 févr. 2023
Dear Leena-Maija,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. Your feedback is extremely important to us, as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally important where we can improve. We hope to have the opportunity to welcome you back in the not too far future
10/10 Excellent
Astradur
12 févr. 2023
Astradur
Séjour de 7 nuits en février 2023
Réponse de U Samui Team le 26 févr. 2023
Dear Astradur,Warm Greetings from U Samui! Thank you for your 10 out 10 review! Much appreciated. We hope to have the opportunity to welcome you back again to a pleasant stay with us.
10/10 Excellent
Ouazzani
30 déc. 2022
Ouazzani
Séjour de 1 nuit en décembre 2022
10/10 Excellent
rui
Voyage en famille, Voyage en groupe
29 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended
rui
Séjour de 2 nuits en décembre 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 16 janv. 2023
Dear Rui,Warm Greetings from U Samui! Thank for taking your time to review your recent stay It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!
10/10 Excellent
Baijun
Voyage en famille
12 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Baijun
Séjour de 6 nuits en septembre 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 14 oct. 2022
Dear Baijin,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We hope to have the opportunity to welcome you back for another pleasant stay at U Samui.
10/10 Excellent
David, New York
Voyage en famille avec de jeunes enfants
14 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en août 2022
Réponse de Fon Operations Manager le 14 août 2022
Dear Mr. David,
Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! Thank you also for your kind compliments to our team, much appreciated!
10/10 Excellent
MELISSA, LONDON
Voyage en famille
1 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MELISSA
Séjour de 2 nuits en juillet 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 3 août 2022
Dear Melissa,
Warm Greetings from U Samui! Thank you for your kind reviews and compliments to our team and the restaurant. We are happy to learn that you enjoyed your time and hope to have the opportunity to welcome you back again in the not too far future.
10/10 Excellent
Voyageur vérifié
2 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, friendly staff
Voyageur vérifié
Séjour de 6 nuits en mai 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 27 juin 2022
Warm Greetings from U Samui! Thank you very much again for staying with us! We are happy to learn that you enjoyed your time and hope to have the opportunity to welcome you back again in the not too far future. Until then we wish you all the best.
10/10 Excellent
Tanya
Voyage en famille
31 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 5 nuits en mai 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 27 juin 2022
Dear Tanya,
Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. I am so glad we achieved to make you feel welcome and also thank you for your kind compliment to our team. We hope to have the opportunity to welcome you back again to a pleasant stay with us.
10/10 Excellent
Clayton
19 mai 2022
Clayton
Séjour de 1 nuit en mai 2022
Réponse de Phannika Wechwimon | Operations Manager U Samui le 27 juin 2022
Dear Clayton,
Warmest Greetings from U Samui. Thank you so much for your kind review. We are happy to read that overall you had a good time!
Hopefully we will have the opportunity to welcome you back in the near future!
10/10 Excellent
Hans Magnus
23 déc. 2021
Hans Magnus
Séjour de 1 nuit en décembre 2021
Réponse de Supansa, Reservation Manager le 25 déc. 2021
Dear Mr. Hans Magnus
Greetings from U Samui, and thank you for your kind response here on Hotels.com
It is indeed refreshing to learn that you have enjoyed your stay with us and everything was to your satisfaction. Constructive and honest feedback like yours will help us to continuously improve and up-grade our services.
Whenever your travels take you back to Thailand and Koh Samui, please do keep us in mind as we would be delighted to welcome you back to our paradise.
Wishing you best of health for the year and sincere regards from the entire team of U Samui