Piscine extérieure, parasols de plage, chaises longues
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Avis sur The Spa Resorts - Lamai Beach

5 out of 5
The Spa Resorts - Lamai Beach
71/7 Moo 3, Maret, Koh Samui, Surat Thani

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 6 avis sur 14." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 14." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 14." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 14." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 14." "

8,4/10

Propreté

8,0/10

Personnel et service

8,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Gaynor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did a detox at The Spa Resorts Lamai Beach. Superb healthful resort with excellent programmes for all types of detoxing. Yoga, meditation and all right on the beach. Literally step off the restaurant to your lounger on the gorgeous deserted beach. Raw food restaurant is really good. Lots of lovely restaurants nearby. Beautiful in house spa and gym. I recommend.
Séjour de 7 nuits en mars 2024
Réponse de The Spa Resorts - Lamai Beach le 25 mars 2024
Dear Gaynor,Greetings from The Spa Resorts - Lamai Beach!We thank you for your amazing review! Our team is thrilled to hear that you had such a positive experience during your detox in our resort. From our yoga and meditation programs to our raw food restaurant and in-house spa and gym, it sounds like you truly immersed yourself in rejuvenation.Moreover, we appreciate your recommendation and are delighted to receive a perfect 5/5 rating from you! We look forward to welcoming you back for another relaxing stay in the future. Warm Regards,The Management Team

10/10 Excellent

Brent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location and spa.
Séjour de 4 nuits en mars 2024
Réponse de The Spa Resorts - Lamai Beach le 25 mars 2024
Dear Brent,Greetings from The Spa Resorts - Lamai Beach!We cannot thank you enough for your wonderful review! We are overjoyed to hear that you enjoyed our location and spa during your stay. We prioritize our guest's convenience and our team makes sure to provide the best hospitality, especially when guests want to wind down and relax at our spa. The Spa Resorts of Lamai Beach personally thank you for the perfect rating as it serves as motivation for us to continue providing all of our guests with the best experience.We hope to see you soon Brent! Our team is always ready to serve you and help you have another relaxing stay in the future.Warm regards,The Management Team

8/10 Bien

Sarala

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Really helpful and friendly customer service however key cards faulty and often needing to go to reception to get it connected and if staff have gone home need to call the number on the key card and wait for security to let you in and then speak to reception the next morning. This happened twice during a 3 day stay.
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

tiffany

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Least friendly Thai people found in Samui
Thai people are known for their warmth and friendliness, but our experience at this place lacked all of it. While the restaurant staff was friendly, the front desk never greeted us. We stood waiting, often ignored. They seemed untrained in hospitality. When we inquired about airport transfer, they were uninformative. The worst part was finding blood stains on our sheets. When we raised the issue, they dismissed it, suggesting it was our fault. Despite multiple attempts to address it, no apology was offered. The lack of professionalism and accountability was disappointing. The hotel staff even suggested that the bloodstains might be from mosquito bites, which seemed implausible to us. We provided photos of the stains, clearly indicating that they were too large to be caused by minor injuries or insect bites. However, they persisted in blaming us and failed to acknowledge the seriousness of the issue. This lack of concern for hygiene and customer satisfaction was shocking.
Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Noppawan

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en décembre 2023

8/10 Bien

Carla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything that we expected
We very much enjoyed our stay here. The resort is lovely, the staff are very friendly and we felt relaxed. Small and boutique feel. The only thing I would suggest to future travellers, if you are a light sleep, opt for a pool side bungalow rather than a room in the main building as there is noise from the road traffic.
Séjour de 5 nuits en avril 2023

10/10 Excellent

Jesse

Séjour de 5 nuits en mars 2023

8/10 Bien

Katharina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Spa Resort - the Beach ist eine wunderbare Unterkunft. Alles ist sehr sauber. Das Personal ist sehr freundlich und hilfsbereit. Das Essen schmeckt einwandfrei und ist sehr zu empfehlen. Auch der angebotene Yoga Kurs war ein guter Start in den Tag. Leider war das Personal beim Frühstück eine Katastrophe. Wir haben kein einziges Mal das Frühstück so erhalten wie wir es auch bestellt hatten.
Séjour de 5 nuits en janvier 2023

10/10 Excellent

Annalena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2023

6/10 Satisfaisant

Eric

Voyage en couple
The hotel (the beach) is quite cozy and has a nice beach view. We booked a standard room which is quite small, so a villa is recommended for more comfort. The pool is very small, but there is direct access to the beach. Staff is friendly but if you don’t speak Thai, you get only the minimum service and information. Restaurant is ok but you can find better places around. Spa was nice but the prices are almost European. As it is a detox hotel, you won’t find hard alcohol here.
Séjour de 3 nuits en août 2022
Réponse de Pintoh - Operation Manager le 19 août 2022
Dear Eric,Warmest greetings from The Spa Resorts, Samui Thank you very much for taking the time to write about your experience at our resort. It was a great pleasure to have had you with us. As you mentioned about our staff's English skills, it is very challenging for us to recruit staff with good command of English even myself, as English is not our first language, but we are passionate and willing to learn every day to improve it to be able to communicate to the guests.We are offering a 30% discount on spa treatments during your stay and I can ensure that the price is much cheaper than in other European countries as I have been there many times.Your kind comments have been shared with the team to improve our service. It will be a great pleasure to welcome you again in the near future. Warmest regards, Pintoh - Operation Manager

10/10 Excellent

salman

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Amazing hotel . Everything was great !
Séjour de 3 nuits en juillet 2022
Réponse de Pintoh - Operation Manager le 11 août 2022
Dear Isabelle, Warmest greetings from The Spa Resorts, Samui Thank you very much for staying with us and taking the time to write about your experience at our resort. Your kind comments have been shared with the team. It will be a great pleasure to welcome you again in the near future. Warmest regards, Pintoh - Operation Manager

10/10 Excellent

OJ, London

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I've been before. Though was much busier the last time 15 years ago. Serene with lush greenery. Road walkways a bit steep as it is an uphill resort, so need to be careful with footwear.
Séjour de 4 nuits en février 2020
Réponse de Kay le 21 févr. 2020
Dear OJ, Thank you for review and we will improve our road walkway. Look forward to welcoming you back. Kind regards, The Spa Resorts Team