Avis sur Days Inn by Wyndham Kodak/Sevierville Intrstate SmokeyMntns
Days Inn by Wyndham Kodak/Sevierville Intrstate SmokeyMntns
3402 Winfield Dunn Parkway, Kodak, TN
Avis
6,4
6,4/10
Propreté
7,2/10
Personnel et service
6,2/10
Équipements
6,2/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage en couple
7 mai 2022
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2022
4/10 Médiocre
Carol
Voyage en famille
8 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We apologize for the issues you encountered with the room amenities and the breakfast service. Your comments are important to us, and we will address these matters with our team to ensure improvements are made in our service and communication with guests. We hope to have the opportunity to provide you with a more positive experience.Sincerely, Hotel Manager
10/10 Excellent
Sara, Corning
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our property to be good. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
10/10 Excellent
Jacob
Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
27 avr. 2024
Les points forts : Équipements
Jacob
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your wonderful feedback and for referring our hotel to others! We're thrilled to hear that you had an all-around great stay with us and that our staff provided kind and respectful service. We appreciate your endorsement and are delighted that your friends also had a great vacation. Your satisfaction means a lot to us, and we look forward to welcoming you again soon.Sincerely, Hotel Manager
2/10 Horrible
Brian
Voyage en famille avec de jeunes enfants
26 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Brian,We apologize for any inconvenience caused by the traffic during your stay. We understand the impact it can have on your experience. Please feel free to reach out if there's anything else we can assist with or if you have specific feedback to share. We value your input and hope to have the opportunity to improve your stay in the future.Sincerely, Hotel Manager
8/10 Bien
Marlene
23 avr. 2024
Marlene
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Marlene,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
4/10 Médiocre
Richard
Voyage en famille
22 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Richard
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 23 avr. 2024
Dear Richard,Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by road noise and the condition of the carpet and bathroom. Your comments are important to us, and we will address these issues promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
8/10 Bien
Raymond
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great value and appreciated the cleanliness and convenience of our location near the interstate. We're glad that despite the noisy road outside, your room was quiet and comfortable. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
10/10 Excellent
libby
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
libby
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Guest,hank you for your feedback and for choosing our hotel. We're delighted to hear that you've consistently had positive experiences with us, finding the rooms clean and free of bugs. We appreciate your support and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
10/10 Excellent
JOHN
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOHN
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
10/10 Excellent
Larry, Buchanan
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Larry,Thank you for your feedback. We're thrilled to hear that you enjoyed your overnight stay with us. Providing spacious, clean, and quiet rooms at a great value is our priority. We appreciate your recommendation and look forward to welcoming you back again soon!Sincerely, Hotel Manager
4/10 Médiocre
Lisa
Voyage d’affaires, Voyage en couple
10 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Lisa,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
byron
Voyage en famille
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
byron
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Byron,Thank you for your feedback. We apologize for any confusion regarding the pet fee charge. We will review our policies to ensure accuracy in our billing process. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager
10/10 Excellent
craig, canton
Voyage en famille, Voyage d’affaires
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
craig
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for your feedback about your recent stay. We're glad to hear that you had a great check-in experience and enjoyed our decent breakfast. However, we apologize for any inconvenience caused by the room assignment issue. Your comments are important to us, and we will address this with our team to ensure better communication and service in the future. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager
6/10 Satisfaisant
W Philip
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
W Philip
Séjour de 1 nuit en mars 2024
Réponse de Chris le 28 mars 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be a great place for the price and likened it to being "Like New." It's always our aim to provide an exceptional stay for our guests, and your kind words about our hotel's condition are greatly appreciated.We understand your concerns regarding the directions provided by Expedia leading to an inconvenient and potentially unsafe situation. We will immediately look into this matter and work with our partners to ensure that the directions to our hotel are updated and accurate to prevent any future inconveniences.Your feedback about the curtains and noise level is invaluable. Please know that we are taking your comments seriously and are in the process of evaluating our current window treatments to address the issue of light leakage. Additionally, we are exploring various solutions to minimize noise so that our guests can enjoy a restful night's sleep. We truly regret that these issues affected your overall experience and rest assured, we are committed to making the necessary improvements.We hope that despite these concerns, you will consider staying with us again in the future so we can provide you with the excellent experience you deserve. Should you have any further feedback or need assistance with a future booking, please do not hesitate to reach out to us directly.
4/10 Médiocre
Bridgette
Voyage en famille
24 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bridgette
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Guest,We apologize for the inconvenience you encountered during your stay. It's unacceptable that your room lacked basic amenities like properly wrapped soap, functioning curtains, and a blow dryer. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention. We hope you will visit again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Tarah
Voyage en famille, Voyage avec des animaux de compagnie
17 mars 2024
Les points forts : Personnel et service
Tarah
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Guest,Thank you for your feedback and for choosing our motel for your recent stay. We're pleased to hear that our policy of catering exclusively to travellers met your expectations. We appreciate your feedback regarding cleanliness and will address this issue with our team to ensure a more enjoyable experience for all guests. We hope to welcome you back soon.Sincerely, Hotel Manager
2/10 Horrible
Donnie
16 mars 2024
Donnie
Séjour de 8 nuits en mars 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,We apologize for the unsatisfactory experience you encountered. If you could share more details, we'd appreciate the opportunity to address your concerns and improve.Sincerely, Hotel Manager
2/10 Horrible
Nicole
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Guest,We apologize for the rude behaviour of our desk attendant and any inconvenience caused by the payment process. Your feedback is concerning, and we'll address this issue promptly to ensure our guests are treated with respect and courtesy. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
8/10 Bien
Francisco
7 mars 2024
Francisco
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Francisco,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
10/10 Excellent
Brian
2 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to offer great value for the quality provided. Providing excellent value and service is our goal, and we're thrilled that you enjoyed your stay. We hope to welcome you back again soon.Sincerely, Hotel Manager
8/10 Bien
Bessy
Voyage en famille
9 févr. 2024
Les points forts : Propreté et confort de la chambre
Bessy
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 févr. 2024
Dear Guest,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
William
5 févr. 2024
Les points forts : Propreté et personnel et service
William
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 7 févr. 2024
Dear William,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely, Hotel Manager
8/10 Bien
Steve
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Steve
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 23 janv. 2024
Dear Steve,Thank you for sharing your thoughts. We're glad you found our property clean, affordable and well-maintained. Your positive feedback is appreciated. We apologize for any inconvenience caused by the icy parking lot and appreciate your suggestion for improvement. We'll address this promptly to enhance the overall experience. We look forward to welcoming you again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Carolyn
15 janv. 2024
Carolyn
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Carolyn,Thank you for your feedback. We're pleased to hear that you found the hotel clean. However, we apologize for the issues with the internet and TV channels. Reliable internet and television services are essential, and we'll address these concerns promptly to ensure a better experience for our guests. We hope to provide an improved experience on your next visit. Sincerely, Hotel Manager
10/10 Excellent
Emily
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Manager le 13 janv. 2024
Dear Emily,Thank you for your positive feedback. We're delighted to hear that you found the place clean and appreciated the awesome service provided by our staff. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager
8/10 Bien
Bonnie
Voyage en couple
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonnie
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Bonnie,Thank you for visiting and providing feedback. We will certainly address your concerns about the breakfast. We use feedback from guests to improve our services. You can expect an even better stay the next time. I hope you will visit again soon. Sincerely, Hotel Manager
6/10 Satisfaisant
Tamara
1 janv. 2024
Tamara
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 9 janv. 2024
Dear Tamara,Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality, looking at the rating of only 6-star. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon.Sincerely, Hotel Manager
4/10 Médiocre
Orlando
Voyage en famille
31 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Poor
Orlando
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 1 janv. 2024
Dear Guest,We apologize for your unsatisfactory experience. Your feedback is concerning, and we appreciate you bringing it to our attention. We'll investigate the issues with outdated facilities, maintenance, and cleaning services to improve our overall guest experience. Thank you for your understanding, and we hope to have the opportunity to make it right during your next stay.Sincerely, Hotel Manager
6/10 Satisfaisant
Amy
Voyage en famille, Voyage avec des animaux de compagnie
29 déc. 2023
Les points faibles : Personnel et service et équipements
Amy
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 30 déc. 2023
I'm sorry to hear about your distressing experience at the hotel, particularly concerning the pet policy and the interaction with the hotel staff. It seems there was a significant miscommunication regarding the policy for dogs over 20 lbs, which was further complicated by different information provided by Expedia, the Days Inn national reservation line, and the hotel staff.The situation where you were subjected to a lengthy explanation about the clerk's challenges with third-party communications, while you were anxious about the accommodation for your pet, was understandably frustrating. Although it seems the clerk's intention was to explain the reasons behind the confusion and delay, this approach may not have been the most appropriate or helpful under the circumstances. As a guest, your primary concern was likely the confirmation and clarity about your pet's stay, not the operational difficulties of the hotel.It's important for hotels to maintain a guest-centric approach, ensuring that guests feel heard and taken care of, especially in situations of uncertainty or stress. The varying information and the perceived rant about job challenges added to your distress and detracted from your experience.For future travels, getting confirmation in writing about pet policies and associated charges is a good practice. This can help prevent similar misunderstandings and ensure a clear understanding of the terms for both the hotel and guests.It might also be beneficial to provide feedback to both the hotel and Expedia. Constructive comments about how staff interactions and communication could be improved would be valuable for the hotel to enhance guest experiences. Similarly, informing Expedia about the need for clearer communication of hotel policies can help improve their service for future customers.I hope your future travels are smoother, and this experience doesn't deter you from traveling with your pet. It's always advisable to reach out to the property directly for the most accurate information.
10/10 Excellent
Polly
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Polly
Séjour de 1 nuit en décembre 2023
Réponse de Chris le 29 déc. 2023
Dear Polly,Thank you for taking the time to share your experience with a 5 out of 5 rating on Expedia! We're thrilled to hear that you had a great stay with us.We do apologize for the inconvenience caused by the traffic noise. Your comfort is our top priority, and we're continuously looking for ways to improve the guest experience. Your feedback is invaluable in this process, and we will explore further measures to minimize noise disturbances.We look forward to welcoming you back for another stay, hopefully even more peaceful and enjoyable than the last.
2/10 Horrible
Phyllis
26 déc. 2023
Les points faibles : Personnel et service
Phyllis
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 28 déc. 2023
Dear Phyllis,Thank you for your feedback. We're truly sorry to hear about the negative experience you had with the front desk staff, and we apologize for any inconvenience caused. Such behaviour is not acceptable, we'll address this issue with the staff member involved to prevent similar incidents in the future. We hope to have the opportunity to make amends during your future visits.Sincerely, Hotel Manager
8/10 Bien
Thelma
24 déc. 2023
Thelma
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 25 déc. 2023
Dear Thelma,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
4/10 Médiocre
Bobbie
Voyage avec des animaux de compagnie, Voyage en couple
14 déc. 2023
Bobbie
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 déc. 2023
Dear Bobbie,We are truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the experience we aim to provide our guests. Your feedback is valuable, and we'll address these concerns to ensure a higher standard of cleanliness throughout our rooms. We hope to have the opportunity to make this right for you in the future.Sincerely, Hotel Manager
2/10 Horrible
Tori
Voyage en famille
9 déc. 2023
Les points faibles : Équipements
Tori
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Tori,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
10/10 Excellent
Qiang
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qiang
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Qiang,Thank you for your feedback. We're pleased to hear that you found the hotel to be a good place to stay and conveniently close to West I-40. If there's anything specific you enjoyed or if there are areas we can further improve, please feel free to let us know. We hope to welcome you back for another positive stay in the future.Sincerely, Hotel Manager
8/10 Bien
shawnyel
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shawnyel
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Guest,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager
2/10 Horrible
Don
Voyage en groupe
25 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Don,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
10/10 Excellent
Marina
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marina
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Marina,Thank you for your positive feedback! We're thrilled to hear that your check-in process was easy and that you enjoyed our great location. Our team is dedicated to providing friendly and welcoming service. We hope to welcome you again soon.Sincerely, Hotel Manager
6/10 Satisfaisant
Mark
Voyage en famille, Voyage avec des animaux de compagnie
25 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 28 nov. 2023
Dear Mark,Thank you for choosing us! We're pleased to know that you found our hotel convenient, and we appreciate your positive feedback on our rates. Providing a seamless experience and competitive pricing are among our priorities. We hope to welcome you again soon.Sincerely, Hotel Manager
8/10 Bien
Brenda
Voyage en famille
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brenda
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 22 nov. 2023
Dear Brenda,Thank you for your stay. We are glad to hear that you enjoyed your stay overall. However, we apologize for the inconvenience and concern regarding the slippery floors and bathtub, especially for older guests. Your safety is a priority, and we'll take immediate steps to address this issue to ensure a safer environment for all our guests. Hope you will visit again.Sincerely, Hotel Manager
4/10 Médiocre
Patricia
Voyage avec des animaux de compagnie
19 nov. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en novembre 2023
Réponse de Chris le 19 nov. 2023
Dear Patricia,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations, particularly regarding the noise and odor in your room.We understand how important a comfortable and inviting room environment is, and we apologize for any inconvenience caused. We take your feedback seriously and will investigate these concerns to ensure they are addressed promptly and effectively. Our team is committed to providing a pleasant stay for all our guests, and your comments are invaluable in helping us improve.
10/10 Excellent
kevin
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear Kevin,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
10/10 Excellent
Candiace
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean good bed ok place lot of traffic noise
Candiace
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel clean with a comfortable bed. We apologize for any traffic noise you experienced. If you have any specific preferences for your next stay, please feel free to let us know, and we'll do our best to accommodate them. Your comfort is important to us, and we look forward to welcoming you again in the future.Sincerely, Hotel Manager
8/10 Bien
Brian
Voyage en couple
13 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Guest,Thank you for your honest feedback. We appreciate your understanding and are glad to hear that you found our hotel to be a decent and budget-friendly option. Your comfort and satisfaction are important to us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
8/10 Bien
Erin
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erin
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 10 nov. 2023
Dear Erin,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Eric
Voyage d’affaires, Voyage en couple
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 nov. 2023
Dear Eric,Thank you for your feedback. Your kind words mean so much to us, and we're pleased to get such great feedback from you. Your comments indicate that we're meeting our goal of serving our guests well. We hope to welcome you again soon.Sincerely,Hotel Manager
8/10 Bien
Ira
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just right room
Ira
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 nov. 2023
Dear Guest,It's wonderful uest,to hear that our friendly check-in, clean rooms, and comfortable beds were exactly what you needed on your trip. Thank you for sharing your experience, and we look forward to your next visit!Best regards,Hotel Manager
2/10 Horrible
Christine
4 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Christine
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 nov. 2023
Dear guest,We sincerely apologize for the condition of your room upon arrival. This is not the level of cleanliness and comfort we aim to provide. Rest assured, we are addressing these issues with our housekeeping team to ensure they are rectified immediately. We appreciate your feedback and would welcome the opportunity to restore your confidence in our hotel.Kind regards,Hotel Manager
6/10 Satisfaisant
Mary
4 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 5 nov. 2023
Dear Guest,Thank you for choosing our hotel for your work trip and for noting the convenience of our location. We apologize for the noise and parking issues you encountered. Your feedback is valuable and will be used to improve our guest experience. We hope to host you again under better circumstances.Best regards,Hotel Manager