Avis
7,2
Bien
7,0/10
Propreté
7,2/10
Personnel et service
6,6/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en famille
5 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Sterling Kodai Lake le 5 oct. 2023
Dear Guest,Thank you for staying with us at Sterling Resorts and for taking the time to provide us with your feedback. We are delighted to hear that you had an enjoyable stay and appreciate your positive comments. We would like to get in touch with you to take your detailed feedback and hope to welcome you back soon. We will strive to exceed your expectations during your future visits.Thank You,The Sterling Holidays Team
6/10 Satisfaisant
Sibi
Voyage en famille
24 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sibi
Séjour de 1 nuit en juin 2022
8/10 Bien
Prakash Avinash
14 mai 2022
Les points forts : Personnel et service
Prakash Avinash
Séjour de 3 nuits en mai 2022
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille avec de jeunes enfants
13 août 2019
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
22 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our rooms and the walking areas. We're glad you found our children's play area to be good and liked our cycles on rent feature. We hope to have the pleasure of serving you again in the future!Sincerely,The Sterling Holidays Team
10/10 Excellent
KANNADASAN
6 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KANNADASAN
Séjour de 2 nuits en juillet 2018
Réponse de Sterling Kodai Lake le 1 mars 2024
Dear KannadasanWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team
2/10 Horrible
Anirban
17 oct. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Misleading name with terrible service.
Anirban
Séjour de 3 nuits en septembre 2017
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Anirban,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We understand that the location of the lake view might not have met your expectations. It's important to note that the lake can only be seen from one part of the hotel due to its distance. We apologize for any confusion caused by any service-related issues and the Wi-Fi availability. We appreciate your input and will address these concerns with our management team to ensure a better experience for our guests in the future. We value your business and hope to have the opportunity to serve you again.Sincerely,The Sterling Holidays Team
8/10 Bien
Voyageur vérifié
3 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Okay except for the breakfast
Voyageur vérifié
Séjour de 2 nuits en juin 2017
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your feedback regarding our breakfast and restaurant cutlery cleanliness. We apologize for falling short of your expectations in terms of taste and cleanliness. We appreciate your input and will address this matter with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to serve you better in the future.Sincerely,The Sterling Holidays Team
10/10 Excellent
Pramod, bangalore
7 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good resort
Pramod
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Pramod,Thank you for your wonderful review! We're glad to hear that you had a very good holiday and enjoyed your stay at our well-maintained resort. It's great to know that you enjoyed our delicious North Indian food. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely,The Sterling Holidays Team
6/10 Satisfaisant
Voyageur vérifié
19 mars 2017
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Gud hotel but not maintained properly...
Voyageur vérifié
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear about the issues you experienced with the WiFi, bed quality, and paint in your room. Our team will look into these concerns and address them promptly. We're glad to hear that you enjoyed the food and found our restaurant staff polite and helpful. We appreciate your feedback and hope to provide you with a better experience in the future.Sincerely,The Sterling Holidays Team
8/10 Bien
sarath shetty, hyderabad
8 mars 2017
Les points forts : Propreté, personnel et service, confort de la chambre
a good relaxing experience
sarath shetty
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Sarath,Thank you for sharing your feedback about your recent vacation with your daughter! We're delighted to hear that you enjoyed the aura of our place and found it simple, sweet, and cozy. It's also great to know that you liked our food and were happy with our staff. We appreciate your feedback about the absence of Wi-Fi in the rooms, and we'll take it into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!Sincerely,The Sterling Holidays Team
10/10 Excellent
Barath, Chennai
3 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing resort. Great hospitality!
Barath
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Barath,Thank you so much for your kind words and positive feedback! We are glad to hear that you enjoyed your stay at "Sterling by the lake". It's great to know that you found our resort to be in a convenient location and that you were impressed with the stunning villa-like rooms and high-quality interiors. We apologize for any inconvenience caused by the lack of pre-installed room heaters, but we are pleased to hear that our housekeeping staff was able to provide you with portable heaters promptly. We are also delighted to hear that you loved the food at our in-house restaurant and enjoyed the convenience of the food truck on the resort lawn. It's wonderful to know that you appreciated the well-maintained lawn and the variety of outdoor activities we offer, including bicycle hire. We are delighted to hear that you found our food and amenities reasonably priced compared to the location. Finally, we are thrilled that you had a great experience with the engagement activities like bonfire, DJ night, and theme-based dinner. We look forward to welcoming you back to our hotel soon! Thank you for choosing "Sterling by the lake". :)Sincerely,The Sterling Holidays Team
8/10 Bien
Voyageur vérifié
1 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your review with us! We're glad to hear that you had a good stay at our resort and enjoyed our clean rooms and excellent staff. We take pride in providing a great experience for families with young kids and are delighted that you found the activities within the resort to be a hit.We appreciate your feedback regarding the restaurant. We understand that the pricing can be a concern and apologize for any confusion caused. We'll make sure to share this with the relevant team for improvement. Additionally, we'll keep your comments about the food taste in mind as we constantly strive to enhance our offerings.Thank you once again for your recommendation and we look forward to welcoming you and your family back in the future!Sincerely,The Sterling Holidays Team
6/10 Satisfaisant
Bodhimoments, Sydney, Australia
4 janv. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice-ish Hotel, close to the Lake, no Lake-view.
Bodhimoments
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Bodhimoments,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your visit. We strive to provide up-to-date tourist information and maintain a clean environment for our customers. Your comments will be shared with the team to ensure improvement. If you have any further concerns, please feel free to reach out to us directly.Sincerely,The Sterling Holidays Team
6/10 Satisfaisant
Rajesh, chennai
22 mai 2016
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
okay
Rajesh
Réponse de Sterling Kodai Lake le 17 nov. 2023
Thank you for sharing your feedback. We are sorry for the inconvenience and will convey the same to the respective team. We always try to provide outstanding experiences to our guests. We will ensure a wonderful experience and look forward to welcoming you soon.Sincerely,The Sterling Holidays Team.
8/10 Bien
Voyageur vérifié
20 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience staying with us at Sterling. We appreciate your concern regarding the cost of food. We constantly strive to provide the best value for our guests, and your feedback will help us in our ongoing efforts to enhance our offerings. We'll definitely take your suggestion into consideration. We hope to have the pleasure of welcoming you back soon!Sincerely,The Sterling Holidays Team
10/10 Excellent
Rajeev, Bangalore
7 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay at Kodai
Rajeev
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you loved our property's proximity to Kodai lake and the great ambiance. Our team takes pride in their excellent customer service, so it's always a delight to know that they were courteous during your stay. We're glad that our activities were entertaining for both kids and the whole family. We look forward to welcoming you back again soon!Sincerely,The Sterling Holidays Team
6/10 Satisfaisant
Naresh, Mumbai
4 janv. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Naresh
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your feedback with us! We appreciate your kind words about our establishment. Regarding the price of our food, we understand your concern and will take it into consideration for future improvements. We strive to offer a unique dining experience and maintain the highest quality standards. Your support means a lot to us, and we hope to have the pleasure of serving you again soon!Sincerely,The Sterling Holidays Team
8/10 Bien
Naresh, Mumbai
31 déc. 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean and 700/MTS away from lake,
Naresh
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that your stay was fairly good. We appreciate your comment about the buffet lunch/dinner. We are always looking to improve and provide the best value for our customers. Your feedback will be taken into consideration for future enhancements. If you have any further suggestions or concerns, please feel free to let us know. We value your opinion.Sincerely,The Sterling Holidays Team
8/10 Bien
jra, Manhattan Kansas USA
21 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice get away
jra
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Jra,Thank you for your lovely review! We're glad to hear that you enjoyed the beautiful surroundings and the food at our hotel. Your positive feedback is truly appreciated. We hope to have the pleasure of welcoming you back soon!Sincerely,The Sterling Holidays Team
8/10 Bien
Voyageur vérifié
28 janv. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really good resort.. Just Opp to lake
Voyageur vérifié
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had an awesome experience and enjoyed the nice view of the lake. It's great to know that our food was good and our rooms were clean. We strive to provide everything needed for a fun trip. We hope to have the pleasure of hosting you again soon!Sincerely,The Sterling Holidays Team
10/10 Excellent
Raj, Bangalore
27 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the Best Hotels in Kodiakanal
Raj
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Raj,Thank you so much for sharing your kind feedback! We're thrilled to hear that you had a very nice experience during your stay at our hotel. Our team is committed to providing the best possible service to all our guests. We appreciate your positive comments and look forward to welcoming you back in the future.Sincerely,The Sterling Holidays Team
6/10 Satisfaisant
A, US
18 nov. 2013
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good Food & service / But this is NotByTheLAke
A
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the delicious food and appreciated the excellent service provided by our staff, especially towards your little one. We understand your concerns regarding the front office and reservation desk, and we apologize for any inconveniences caused. We will definitely take your feedback into consideration and work on improving the efficiency and planning in these areas. We appreciate your recommendation and hope to provide you with an even better experience in the future. Thank you once again for choosing our hotel and sharing your feedback.Sincerely,The Sterling Holidays Team
2/10 Horrible
Kumar, St. Louid
29 juin 2013
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Kodai by the lake - Not really by the lake
Kumar
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Kumar,Thank you for sharing your feedback with us. We appreciate your kind words about the nicely maintained rooms. We apologize for any inconvenience you experienced during your stay. We understand your concerns about the location and the view from the lake-facing rooms. We will make sure to address this issue. We would also like to apologize for the level of service you received and the empty vessels during breakfast. We appreciate your valuable feedback and will take it into consideration to improve our services. We hope you will consider giving us another chance in the future.Sincerely,The Sterling Holidays Team
10/10 Excellent
Voyageur vérifié
19 avr. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great resort
Voyageur vérifié
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience at Sterling by Lake. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. If there is anything else we can do for you, please let us know. We look forward to welcoming you back again soon!Sincerely,The Sterling Holidays Team
2/10 Horrible
Ratnesh
13 févr. 2013
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unfriendly rules.
Ratnesh
Réponse de Sterling Kodai Lake le 17 nov. 2023
We are saddened to learn that you did not have a memorable time with us. We have alerted our management team about your review.Sincerely,The Sterling Holidays Team
4/10 Médiocre
Sinha, Bangalore
28 mai 2011
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible experience at Sterling Lakview Kodaikanal
Sinha
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Sinha,We apologize for any inconvenience you experienced during your stay in room 119. We appreciate your feedback and will address the issues mentioned to improve our services. We understand your concern and recommend exploring other hotels in the area that may better suit your preferences. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team
4/10 Médiocre
MAHENDRA, BANGALORE
25 avr. 2011
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sterling Lakeview Kodaikanal
MAHENDRA
Réponse de Sterling Kodai Lake le 17 nov. 2023
Dear Mahendra,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the condition of the rooms. We will address the issues you mentioned, including the peeling paint and water seepages, to ensure a better experience for our guests. Additionally, we will make sure that the bathrooms are well-stocked with necessary amenities. Your input is valuable to us, and we appreciate your patience.Sincerely,The Sterling Holidays Team