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Avis sur Baymont by Wyndham Knoxville/Cedar Bluff

2.5 out of 5
Baymont by Wyndham Knoxville/Cedar Bluff
209 Market Place Boulevard, Knoxville, TN

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 933 avis sur 1568." "
Note des voyageurs de 8 (Bien), d’après 388 avis sur 1568." "
Note des voyageurs de 6 (Satisfaisant), d’après 128 avis sur 1568." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1568." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1568." "

8,8/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Carole

Voyage en couple
Les points forts : Personnel et service et équipements
Il y avait grands cheveux noirs dans le bain..,,, Il y avait de grandes traces noires sur les murs dans la chambre. Besoin de peinture et urgent. Tout le personnel était excellent… et le petit déjeuner aussi….
Séjour de 1 nuit en octobre 2022
Réponse de General Manager le 2 nov. 2022
Dear Carole,What you have described does not match our high standards, and we apologize that your room was not adequately prepared upon arrival. We will have housekeeping review your comments, but we are pleased our staff provided you with warm hospitality and a tasty breakfast. We hope to see you again should you return to Knoxville in the future.

8/10 Bien

Richard, Liberty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lyndie

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

william

Voyage d’affaires, Voyage en couple
Room and hallway carpet dirty and worn. I stayed in August 2023 and the room price was $92.00. In May 2024 the same room was $215.00. Not a $200 a night hotel. I woun't be back.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear William,Thank you for being our guest and sharing your feedback. While it was a pleasure to welcome you back, we are sorry you had some concerns during your recent stay. Your comments will be shared with the team as we are constantly working to improve. We hope you'll reconsider and give us another opportunity to welcome you back and impress you further.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and excellent breakfast.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Charles,Thank you for your kind words! We're delighted to hear you enjoyed our clean facilities and satisfying breakfast. We look forward to welcoming you back to Baymont by Wyndham Knoxville/Cedar Bluff for another five-star stay.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was helpful and friendly, the property was clean and quiet. A good value
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear John,We're delighted to hear that you had a pleasant experience with our helpful and friendly staff and that you found our property clean and quiet. We hope to have the pleasure of hosting you again at Baymont by Wyndham Knoxville/Cedar Bluff in the future!

8/10 Bien

Suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Barry

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Easy to reach.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Thank you for choosing to stay with us. If there is anything we could have done to make your stay more enjoyable, please do not hesitate to reach out.

6/10 Satisfaisant

Mark

Les points forts : Propreté
Ok for the price
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Mark,Thank you for your feedback. We're glad you found value in your stay. Your insights are important to us, and we hope to welcome you back for an even better experience next time.

10/10 Excellent

Mary

Voyage en famille
This property was very clean and modern. Staff was excellent.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Mary,We're delighted you chose to stay at Baymont by Wyndham Knoxville/Cedar Bluff! It's great that you enjoyed our gracious hospitality and spotless, modern hotel. Many thanks for your kind praise and we hope you'll come back.

8/10 Bien

Frankie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The older African American woman who served us breakfast treated me and my wife (we have piercings and tattoos) vastly different than all the other guests, she was all bubbly and nice when speaking to them but when asking us questions she went completely monotone. All the rest of the staff were completley friendly and nice. Also our neighbors in the room next to us had thc vapes and it was smelling up the entire hallway.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Frankie,While we thank you for being our guest and sharing your review, we are completely disheartened to read about your experience. It is our priority to ensure a welcoming and friendly environment for all guests, and we are concerned about any lapse in hospitality you encountered. We will certainly address this internally to ensure our high standards of service are being upheld by all team members. Furthermore, we apologize for any odor you experienced from other guests. Our front desk team is always available to address such matters if needed. Your patronage is valued, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

8/10 Bien

Kurt, Marco Island

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Internet very slow, unusable.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Kurt,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any issues with the WiFi, and we'll look into this further. Should you be in the area again, please come back to see us.

8/10 Bien

Theodore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

georgia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our room and bed. Very comfy had a great time.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Georgia,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your stay, and we appreciate your kind words about our comfortable accommodations. It was a pleasure having you here at Baymont by Wyndham Knoxville/Cedar Bluff, and we hope you return soon!

10/10 Excellent

Ronnie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet and the staff leaves you alone.
Réponse de General Manager le 10 mai 2024
Dear Ronnie,We're so happy to know that you had a great time with us overall and that our quiet accommodations were perfect for your needs. Thank you for the five-star rating, and we hope to see you again soon.

4/10 Médiocre

Steven

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Surprised by pet fee which was mentioned nowhere on the site at booking. Info letter sent to e-mail “ facility requires masks” - doubt that’s current.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Steven,Thank you for taking the time to leave us your feedback. We're sorry to hear about any disappointment with our pet fee. We always strive to be as transparent as possible regarding this fee by listing it online for our guest's convenience before booking. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. We hope you'll consider giving us another chance soon.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location. Plenty of parking
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 mai 2024
Dear Michael,Thank you for your high rating of Baymont by Wyndham Knoxville/Cedar Bluff! It's great to know our convenient location served you well on your travels and that you found our parking to be ample. We hope to see you again soon for another great stay!

10/10 Excellent

Donald, Davenport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
?
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Donald,Thank you for taking the time to leave us a perfect rating. It was a pleasure having you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Blaine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Blaine,It was a pleasure having you stay with us at Baymont by Wyndham Knoxville/Cedar Bluff. We are glad you had a relaxing stay in our quiet and comfortable accommodations. Please come back and see us again the next time you are in the area.

8/10 Bien

Thomas

Les points forts : Propreté et personnel et service
Easy checkin, friendly front desk help. Offered both a hot and cold brrakfast
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Thomas,Thank you for reviewing your recent stay with us at Baymont by Wyndham Knoxville/Cedar Bluff! We're glad that our friendly staff could make your stay a memorable one. It would be our pleasure to welcome you back anytime.

6/10 Satisfaisant

Tanja

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Goed for one night, nice people at the frontdesk and at breakfast. Enjoyed to see Knoxville.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Tanja,Thank you for your review! We're glad you enjoyed your stay, especially the hospitality from our front desk and breakfast team. It's also great to hear that you had a pleasant time exploring Knoxville. We look forward to welcoming you back to Baymont by Wyndham Knoxville/Cedar Bluff for another visit!

6/10 Satisfaisant

Christopher

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Worked in a pinch
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Christopher,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Hailie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very kind!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Hailie,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Baymont by Wyndham Knoxville/Cedar Bluff!

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kristin

Séjour de 1 nuit en avril 2024

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the price this is a great place to stay, staff is always friendly... Rooms are large and the bed is comfortable..lots of dining options near by as well
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Anthony,Thank you for taking a moment to leave a review. We are honored you enjoyed your stay, particularly highlighting our team members and affordability. Thank you for choosing Baymont by Wyndham Knoxville/Cedar Bluff, and we look forward to welcoming you back soon.

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff is very friendly. Carpet is worn and dirty. Rooms need updating and renovation
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear James,Thank you for your feedback. We're pleased you enjoyed our team's hospitality. However, we're concerned about your observations regarding cleanliness and the need for updates. Rest assured, we take your comments seriously and will promptly address these issues. Your insights are appreciated, and we hope to welcome you back soon to experience our improvements.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Christine,It was truly a pleasure to welcome you to Baymont by Wyndham Knoxville/Cedar Bluff during your recent visit. We're delighted to hear you had an enjoyable stay and that you appreciated our excellent location. Thank you for your positive rating, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Cindy, Hilliard

Séjour de 1 nuit en février 2024

8/10 Bien

Terrence

Séjour de 2 nuits en avril 2024

8/10 Bien

Hillary

Séjour de 1 nuit en avril 2024

8/10 Bien

Faryal

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient place for a quick stay
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Faryal,Thank you for choosing to stay with us at Baymont by Wyndham Knoxville/Cedar Bluff. Our goal is to provide every guest with a great experience, so we're glad our convenient location was a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

8/10 Bien

luke

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Donald, Davenport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and enjoyable.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Donald,Thank you for staying with us and for your feedback. We're glad you had a five-star experience and found your room and the hotel clean and enjoyable. We hope to welcome you back soon for another great stay at Baymont by Wyndham Knoxville/Cedar Bluff.

10/10 Excellent

Luther

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Arun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are very old, they are spacious better than Hampton Inn.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Arun,Thank you for choosing to stay with us at Baymont by Wyndham Knoxville/Cedar Bluff. Our goal is to provide every guest with comfortable accommodations, and we trust this was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ways great
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Sara,Thank you so much for the five-star review. We're delighted to hear you enjoyed your stay with us, and we hope you'll visit us again soon!

8/10 Bien

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The property was average, staff and amenities good, the rooms are old and worn. The HVAC unit was barely able to maintain room comfort. Limited breakfast menu, but the food was very good and the staff was very helpful.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Craig,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the quality of our food and the helpfulness of our team members. However, we apologize for any inconvenience caused by the temperature of your room and our breakfast menu. Your comments are valuable, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back to Baymont by Wyndham Knoxville/Cedar Bluff for an enhanced experience.

8/10 Bien

Richard, Broomfield

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only real complaint that I had were the channel selections on the TV. A very limited selection of channels and an archaic way of selecting channels. Needs much improvement.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Richard,Thank you for taking the time to leave a review. Your feedback will help us improve ourselves as a destination and enhance the comfort and visits of future guests. We hope you'll come back and see us soon for an even better experience.

6/10 Satisfaisant

Susan

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
An overpriced average hotel. The restaurant staff was very good.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Susan,Thank you for taking the time to share your experience. We will pass your compliments on to the team, and your feedback will help improve the experience of future guests. We hope you'll consider staying with us again soon.

10/10 Excellent

Senthilvel, Troy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carpets are old; the facility is good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Senthilvel,Thank you for choosing Baymont by Wyndham Knoxville/Cedar Bluff. While we hope you had a comfortable stay, we've noted your carpet feedback. Should your travels bring you back to town, we hope you will count on us again for your accommodations.

10/10 Excellent

Tim

Les points forts : Propreté et personnel et service
Noisy A/C untit
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Tim,Thank you for choosing Baymont by Wyndham Knoxville/Cedar Bluff to host your recent stay. While we're grateful for your positive rating, we're sorry to hear of any noise disturbance you encountered from the air conditioning unit in your room; we will address your feedback with our maintenance team to ensure it is cooling efficiently. We're grateful for your comments, and we hope to have the pleasure of your company on another occasion.

6/10 Satisfaisant

Mike

Séjour de 1 nuit en avril 2024

10/10 Excellent

Renee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and comfortable. Enjoyed our stay.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Renee, We're delighted to hear that you enjoyed so much of your stay at Baymont by Wyndham Knoxville/Cedar Bluff! Your enjoyment means the world to us, so we're thrilled that you had a great time. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Jeff

Voyage en couple
Building windows need cleaned. Most all electrical plugs are well worn. Some don’t connect.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Jeff,Thank you so much for the five-star review. While we're glad you enjoyed your stay at Baymont by Wyndham Knoxville/Cedar Bluff, we apologize for any aspects that fell short of expectations. Rest assured, we will use your feedback to help improve the comfort and visits of future guests. Your comments are appreciated, and we hope to welcome you back in the future for a more exceptional experience.

8/10 Bien

JOSEPH

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place. Room was clean and up to date. Staff was great. Nice location. Good for the money.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Joseph,Thank you for choosing to stay with us at Baymont by Wyndham Knoxville/Cedar Bluff. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

sabrina, norwalk

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great, I really care about breakfast. Staff was friendly Rooms were clean, I thought the bed was hard but that’s just a preference.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Sabrina,Thank you for leaving us a perfect rating. We love it when our guests start their day with our energizing breakfast, so we are glad that you enjoyed our offerings. It also is wonderful that our friendly team and terrific accommodations made a positive impact on your stay. In addition to your satisfaction, your feedback will be taken into consideration as well. It was a pleasure to have you as our guest, and we hope to welcome you back.

6/10 Satisfaisant

Cynthia, Stanley

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the rooms need updating and bathroom wasn't very clean.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Cynthia,Thank you for sharing your constructive feedback. We're disappointed your room wasn't immaculately clean and rest assured; our housekeeping team will address your area of concern. Please consider giving us a second chance to impress you in the future with our improvements.