6/10 Satisfaisant
David
Voyage en couple
10 juil. 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement
Les points faibles : Propreté
We arrived earlier in the afternoon than we thought we would after a 200+ mile drive(we didnt pre book evening meal as not sure of journey time) but after asking for an evening meal this wasnt available!! The hotel wasn`t busy and indeed very few in the restaurant ! We ordered from the menu and obtained a sandwich and some chips!! seated in the drawing room on our laps!!
The room was very quiet and all appeared lovely but upon closer inspection the bathroom floor was very dusty infact dirty and the base of the toilet was filthy!
we left the room on the Friday morning and put the service room hanger on the door. We had an early evening meal in Knaresborough so we didn`t have to inconvenience the kitchen! When we got back to our room about 6ish our door was left unlocked !! the sign had been turned around to donot disturb! We went to reception and they apologised and said someone had been in to replace the milk and only one small bottle of water in the fridge. It had not therefore been cleaned so we still had the dirty bathroom!! we obviously didnt leave the hanger turned around but whoever came in the room to the fridge must have done this otherwise the donot disturb was being ignored. We cut short our stay and left on the saturday after our emmerdale tour. It was a great shame as the area was worth exploring but the whole experience ruined our first trip to the area.
Its a beautiful hotel but attitudes and cleaning really need to be addressed to maintain 5star
David
Séjour de 3 nuits en avril 2025