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Avis sur Inn of Waterloo and Conference Centre

3.5 out of 5
Inn of Waterloo and Conference Centre
475 King St N, Waterloo, ON

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 329 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 340 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1000." "

7,8/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Sylvain

Séjour de 1 nuit en novembre 2023

8/10 Bien

Nicolas

Séjour de 1 nuit en août 2023

10/10 Excellent

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great 3 stars hotel. A bit old, but does the job for a good stay.
Séjour de 2 nuits en mai 2023

8/10 Bien

Dany

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aucune
Séjour de 2 nuits en juin 2022
Réponse de John le 11 juin 2022
Hello Dany, Thank you for your review. We are glad you enjoyed your stay and we hope to see you again soon. John

8/10 Bien

Michèle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel et bien situé
Séjour de 1 nuit en août 2021
Réponse de John le 11 août 2021
Hello Michelle, Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you again soon. John

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Front Desk le 7 nov. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Alex le 16 oct. 2019
Thank you for taking the time to review your stay with us. We hope to see you again!

6/10 Satisfaisant

Nancy, Niagara

Voyage d’affaires
Les points forts : Propreté et personnel et service
Old style room but confortable USB outlets would be a useful addition!!
Séjour de 1 nuit en septembre 2019
Réponse de Rachel le 16 sept. 2019
Hi Nancy, we're working adding some amenities to our more traditional rooms. Thanks for the feedback

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was not very clean, its acceptable for 1 night for 1 person, but I would not stay their with my family for 3-4 days.
Séjour de 3 nuits en juin 2019
Réponse de Rachel le 24 juin 2019
We are very sorry to hear that you had a less than ideal experience. We hope you were able to let the front desk know about the problems with your room.

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice clean and comfortable hotel
Very nice spot to stay and would recommend.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Rylie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Nancy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great location with easy access to nearby restaurants and activities.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Hubert

Séjour de 5 nuits en novembre 2023

4/10 Médiocre

Scott

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Would not recommend. Dishonest staff
I’ve left many good reviews here. Unfortunately I will not anymore. The last “week stay” I had, I forgot something important in my room. When I realized, I contacted them immediately. The room hadn’t been cleaned yet. They assured me that it would be at the desk for pick up the following day. Unfortunately it was never handed in by the cleaners/staff. A week later, I quit trying. Frustrating to think that I spent over $2300 to stay here for 3 weeks, and they would still keep my $80 item. I would not recommend
Séjour de 3 nuits en novembre 2023

6/10 Satisfaisant

Kirk

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service
Location was great. Did not like: 1. The Deadbolt was not working properly in our Room #138 2. Large deep gauge/scratch on the wall by our Bistro Table 3. Loud Customwrs in our Room next Door til after 2am. Brought it to the Attention at Checkout to the girl At Front Desk and Housekeeping Manager and the Manager offered no compensation and said the Hotel is Closing.. No excuse..
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Lisa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was very old and VERY dirty!!!! We were moved to 3 different rooms including a room upgrade before deciding there was no way we were sleeping there! Each room was equally FILTHY! Outside there was random pillows, inside smoke butts on the ground and the hot tub was currently out of order. Would not recommend this place to anyone.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Karen

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front entrance was dirty and not cleaned. Bathroom is old and the smallest bathroom I’v seen. Breakfast is kinda of a joke. Muffins in plastic and nutri bars was just about it.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Margaret

Voyage en famille
Les points forts : Personnel et service
The property is tired. The biggest problem with the property is there was no proper lighting anywhere. That goes for the room the reception, the breakfast room, etc. I informed them of my feelings before I left. The staff, however, or above and beyond their level of efficiency. I forgot a couple of things at the hotel and phone. On my way home. They listen to what I had forgotten they found it and they sent it out per Purolator immediately that day. I received it three days. I was very very appreciate it.

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, équipements
Nice staff. Hotel is older- bathrooms need a revamp.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Gabriel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far so good. The room is cozy and clean. Comfortable bed. Good shower. The pool was nice and warm. I think it was good for the short stay we choose.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Thomas

Les points forts : Propreté et personnel et service
A fair stay.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Laura

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff wasn’t too helpful but it was convenient, clean and their breakfast even if they have them as to go options was ok (coffee/ yogurt/pastries/granola bars)
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Harold

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hot tub not working,extra towels not available Breakfast selection very poor
Séjour de 1 nuit en novembre 2023

10/10 Excellent

URSI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
l check in was smooth, rooms were comfortable, breakfast was so-so.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Paige

Séjour de 1 nuit en novembre 2023

8/10 Bien

Chynna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay, but could be updated
It's okay place to stay, but I think the pictures online hype it up a little too much. The lobby and pool areas are very stylish (although the hot tub was out of order when we stayed), but the rooms themselves are extremely dated. I think the TV in the room was as old as me! One of the things I really enjoyed about my stay here is that you could leave a list outside your door of things you needed for your room (coffee stuff, towels, etc.) instead of housekeeping coming in every day. Definitely could use a facelift, but for the price it was fine for a few nights.
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Chen

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Worst I’ve ever seen. Dirty, lack of stuff, noisy to the AC.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Darlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a perfect location for our stay in Waterloo. Easy access to main highways, shopping mall close and several dining options in short drive. Staff very friendly and room was comfortable. Had it been warmer weather, I would have really enjoyed sitting outside on patio set up with table and chairs that was outside our room.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Michael

Voyage en couple
Beds were uncomfortable, mattress was too soft. Other guests that Friday night were loud with young teenagers running up and down the hall. That means poor security.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Kaeta

Voyage en groupe
Les points forts : Personnel et service
The initial room we were provided was not clean nor was it really updated; room appeared in disarray. They provided another room which was MUCH better. Was clean, updated shower and bathroom. I do hope they address the rooms that need it. Overall staff were great to deal with.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Ashley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great. The rooms were basic but clean. The hotel was quiet the evening we were there. The breakfast was basic but I liked that it was “grab and go” style. Would stay again!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Wayne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

James

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Richard

Voyage en famille
Convenient and easy if you are just looking for a place to sleep. Beds were very comfortable.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Expensive stay for unclean room
Room was very nice. The bathroom was not very clean had residue on the walls. Found previous guests empty water bottle beside the bed and candy wrappers on the floor.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

JG

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Liana

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Julie

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The sheets on the bed were dirty. We called asking for new sheets or a new room and had to go get the keys for a new room. The heat in the new room didn't work but we didn't want to go all the way back to the front for keys again so were just chilly for the night. Would not recommend. It was a waste of my expedia $
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Beata

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good stay :)
Great stay as always. Close to hwy, very close to many restaurants, movie theatre. Beds are very comfy and rooms are quite comfortable
Séjour de 4 nuits en novembre 2023

8/10 Bien

Karl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient for visiting the University of Waterloo. Breakfast offering was very limited and not hot as advertised on their entrance billboard.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Amanda

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Rashida

Voyage en couple
Unfortunately we were unable to change our room upon check in. Did not realize that there were young hockey teams registered so it was noisy especially when our room given was closest to the lobby, first floor. Grab and go breakfast had decent selection.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
This was our 3rd visit. Beds and rooms are comfortable. Pool was excellent. Breakast was poor, sandwiches were frozen ,no available microwave in lobby. Common areas dirty, beer bottles and alcohol left all over tables in lobby. Washrooms dirty.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

EARL

Les points forts : Propreté, personnel et service, confort de la chambre
Pool not open as advertised.
From check-in to waking up the next morning I was prepared to give this hotel a 5 rating. However the morning of check out the hot breakfast turned out to be a help yourself brown bag. Hot seemed to mean take it back to your room and use your room's microwave. Even worst the 7AM to 11PM pool didn't open until 2PM costing us our morning swim, hot tub and sauna usage, the primary reason we chose this hotel. So a 5 rating became a 3 rating and the hotel where I planned to stay on future trips to Waterloo will never see us again!!!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Ian

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

DARLENE

Voyage en famille
Bathroom could have been cleaner.
Séjour de 1 nuit en novembre 2023