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Avis sur The Shore

3 out of 5
The Shore
Shore Street, Kirkwall, Scotland

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 64 avis sur 130." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 130." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 130." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 130." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 130." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

MARTINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fabuleux aux Orcades
Idéalement situé sur l’île tant pour les visites que pour la ville, l’hôtel possède un excellent restaurant. Très bon accueil du personnel très professionnel et bien organisé pour nous recevoir dans les meilleures conditions.
Séjour de 2 nuits en juillet 2019
Réponse de Reception le 13 août 2019
thank you for your review, we appreciate your feedback

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service parfait et attentionné. Restaurant très bon.
Séjour de 1 nuit en mai 2019
Réponse de Reception le 17 mai 2019
Thank you for your review, we appreciate your feedback

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'emplacement au centre-ville: nous pouvions visiter les endroits intéressants à pied. Facilité de stationnement (en période de faible achalandage).
Séjour de 3 nuits en avril 2019
Réponse de Reception le 28 avr. 2019
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Robert, Stamford

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location near the harbor, easy free parking and walkable to nearby restaurants and bars.
Séjour de 2 nuits en mai 2024

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appreciated nearness to northern islands ferries Reasonable value for money
Séjour de 1 nuit en mai 2024

10/10 Excellent

Liliana

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
In the middle of the town. Very good
Séjour de 2 nuits en mai 2024

8/10 Bien

Frank

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Jennifer

Séjour de 2 nuits en octobre 2023

2/10 Horrible

Colin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Claudette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Shore was a wonderful hotel for our trip to Orkney. The rooms where spotless, the shower was wonderful and the restaurant served delicious food.
Séjour de 2 nuits en octobre 2023

8/10 Bien

debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Susanne

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Pamela, Walnut Creek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice sized room, friendly and helpful staff at the reception desk.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Shore is a property bought by The Kirkwall Hotel and is directly next door. I thought our room was charming and had a beautiful view of the harbor. There was a bottle of water, a kettle, a French press and coffee provided along with cookies. No fridge, but that wasn’t a deal breaker for us. The rooms are clean and updated for such an obviously older building, but the rooms are small. O eve again not a problem for us. You don’t want to stay here if you have trouble with stairs or you need space to spread out. But we really enjoyed our stay here.
Séjour de 3 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Shore is affiliated with the nearby Kirkwall Hotel. Breakfast is at the hotel. There is no lift, so if your suitcase is heavy it will be a challenge.\ the room was great. The Kirkwall was great. We were able to leave our bags for the day, and enjoy the upstairs lounge while we waited for the buss to our ;ate-night ferry.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Kirk, Reading

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Shore was bought by the owners of the Kirkwall as a room add on facility. The room was clean and quiet. Check in and check out is done at the Kirkwall and breakfast is served in the Kirkwall as well. The front desk folks were pleasant and helpful. The room could have used a little attention by the cleaning folks. These are not new buildings so the conditions match the age. Breakfast is at 7:30 am and dinner starts at 6 pm.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Disappointing experience
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Colin

Séjour de 1 nuit en avril 2023

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shore hotel
Although I slept in the shore hotel I wasn't made aware on booking that I would have to collect my keys, and have breakfast and dinner at the Kirkwall Hotel. Perhaps it would be helpful if this was mentioned on booking. But room was lovely
Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Magnus

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stort behov av renovering
Det är ett hotell som väntar på antingen rivning eller renovering, för det är i rätt dåligt skick. Det gick inte att stänga dörren till toaletten, det knarrade och knakade om golvet, det var fuktigt i rummet efter duschen en bra stund. Men det var en skön och hård säng, kuddar och täcken var jättefina och jag sov fantastiskt gott. Ingen reception utan den hade närliggande Kirkwall Hotel. Vilket i sig inte gjorde något, för personalen var mycket trevlig och tjänstvillig, och nästa gång bor vi där, för där var det väldigt mysigt.
Séjour de 4 nuits en novembre 2022

10/10 Excellent

Shelley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I ended up being in their other property next door- The Kirkwall Hotel- stunning-cannot give enough expletives for the room and the food at breakfast and dinner- superb
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

Shanna

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was definitely not impressed with this property. It was recently acquired by the Kirkwall hotel but you can tell not much work has gone into it. The first room they had us in was a single bed, but though I booked a room with 2 beds. I also called the property directly, prior to my visit, to confirm this, but still wasn’t given 2 beds. Upon pointing this out, they did change our room to a much smaller attic space with 2 beds, but the door couldn’t open without hitting one of the beds, and the room’s window was covered with black mould, so we had to go back to the original incorrect room with one bed. Service staff was okay, not unfriendly but also seemed annoyed at having their mistake pointed out, and only after proving that I phoned to confirm 2 beds did the staff begin to look for a solution. Overall, it’s a decent location on a beautiful island, but when I visit again, I will likely find another hotel to stay at unless serious improvements have been made.
Séjour de 4 nuits en septembre 2022

8/10 Bien

Cathy

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Florencio, TORONTO

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Avoid this dungeons. Neglected. Abandoned. Dark. Damp. Paper thin walls and ceiling. Over priced. It’s criminal.
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Propreté et personnel et service
Arrived off the last boat, but disappointed that there was n option for dinner after a long drive. Should be options for guests to eat
Séjour de 1 nuit en août 2022

4/10 Médiocre

Martin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty hotel the shore
The shore hotel room was dirty we had to ask to get the bed change on arriving kettle in room was the same food was terrible we sent back roast beef dinner was cold and old potatoes on the plate breakfast was under cooked could not eat it waist of £25 pounds not great cook’s will never return over price £685 for four nights in the worst room I have ever stayed in the Amex which is the shore hotel darkest damp room dirtiest room I have ever stayed in Kirkwall itself is a picture
Séjour de 4 nuits en août 2022

2/10 Horrible

Sara

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shockingly awful Shore Hotel
Warning - do not book Shore Hotel. The hotel is closed and operates as an annex to the next door hotel. It smells damp. Rooms are basic and cheaply furnished. It is like a ghost hotel. Noise from music in nearby building can be heard in room. Lock on room we were given did not work. Given the price - 165 for one night without breakfast- this level of accommodation is completely unacceptable. Thankfully when we went back to complain we were moved into a great room in the next door hotel.
Séjour de 1 nuit en juillet 2022

8/10 Bien

Kirsteen

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Adequate rooms
Served a purpose. Comfortable but tired - being renovated in coming winter, and it needs it. Entrance hallway very gloomy and a bit stale smelling.
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 2 nuits en juillet 2022

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

8/10 Bien

Norman

Voyage d’affaires
This is and annex of the Kirkwall hotel, you have to leave this building and go to the Kirkwall hotel to speak with someone or have Breakfast.
Séjour de 1 nuit en juin 2022

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022

8/10 Bien

Darin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Shore was recently acquired by its neighbor, the Kirkwall Hotel, so the reception desk is one building to the west - and various websites and other services (including the in-room phones) have yet to be updated to the new numbers. The building is irregular, with room in nooks and crannies. Ours was an attic with nice skylights and views, though many stairs to access. The staff, especially Andrew, were very polite and helpful. We enjoyed our stay and will return in the future!
Séjour de 2 nuits en mai 2022

2/10 Horrible

Kathleen

Séjour de 2 nuits en mai 2022

2/10 Horrible

Kelly

Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Raymond

Les points faibles : Propreté
Séjour de 4 nuits en mai 2022

2/10 Horrible

Chris

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Cold, damp room with very small single bed.
When I arrived at 8pm reception was not manned. Only looking around I saw a note to say that I had to go to a different hotel to get key. If I was not local I would not have known were this other hotel was. I also called the number listed but know one picked up. Room was really dreadful, small, damp smelling and cold, the heating had not been switched on. I also had been given a small single bed, and room looked nothing like pictures. Soap dispenser in shower was empty. To be honest room was awful and the only reason I did not complain straight away was the fact that it was raining outside and I was incredibly tired after travelling all day. I informed reception that next morning at 6.30 am that I was dissatisfied, and that room was not worth the money and that I felt ripped off. This room was not worth the money and was an embarrassment to Hotel. I would not recommend this establishment to anyone.
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

William

Les points forts : Personnel et service
Séjour de 2 nuits en février 2022

8/10 Bien

Amanda or Scott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s gonna be great…
This space was recently purchased by the Kirkwall Hotel property next door. It is going to be an amazing space once the transition is complete. The staff that helped us were kind and professional and our room was very comfortable. It was an experience we won’t soon forget. 😉
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Kieran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2021

8/10 Bien

peter

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
The hotel itself is good but the staff need to be a little more attentive to the guests. Just the little things like offering you another drink when your glass is clearly empty rather than having to ask. Some spend to much time chatting with each other rather than watching the needs of the room.
Séjour de 3 nuits en septembre 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
No in-house restaurant or bar
When we booked the hotel we were under the impression that there was a bar and a restaurant in house. However on arrival there was a note on the outside door of the hotel indicating that guests were to check in at the hotel down the road. We then discovered that breakfast was to be served in this hotel. This was a wee bit of an inconvenience especially as on 2 mornings it was raining. The breakfast was lovely and the restaurant staff were lovely too. Due to covid our rooms were not cleaned and we were left a note on which to tick any items we required (tea, coffee, milk, clean towels etc). We were to leave our dirty towels outside our door when we wanted them changed, whereupon clean towels would be left on the floor outside our room. Could we suggest that the clean towels are inside a bag, as leaving them in a much use corridor with lots of footfall "unpretected" does not seem very hygenic. The towels however were lovely and white and of good quality. There were a couple of issues with our room, however these were resolved quickly.
Séjour de 4 nuits en septembre 2021

6/10 Satisfaisant

Alberto

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel had gone into liquidation and had been taken over by the Kirkwall Hotel. We were not informed about this before we travelled. When we arrived at the hotel the entrance door was closed and a note told you to check in at the Kirkwall hotel. When we got the key and entered the Shore Hotel the reception was in darkness and the door of what had been the breakfast room had black polythene covering the inside of the door. This hotel is not worth £145 a night and I could not recommend it.
Séjour de 2 nuits en septembre 2021

2/10 Horrible

Will

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Disgraceful experience with the room and G.M
The room I was given at the Shore was really not fit for purpose- the noise from other rooms and bathrooms around meant the noise in my room was incredibly loud-‘with workers staying and getting up from 3.30 am. It was horrible and I did not really sleep more than 3 hours. I spoke to reception and the General Manager was called - I found her to be dismissive and incredibly rude - she coldly told me they were aware of the problems and asked the receptionist to refund me £15. She had no interest to engage with me- or show any concern or contrition for my experience. She barely acknowledged my presence and spoke as if I was not in front of her to her colleague. Having spent 25 years as an Executive in the hotel industry- I believe this GM demonstrated poor hospitality behaviours and it seemed to me the two staff members looked embarrassed. It was very disappointing and I believe she let herself down and the entire Kirkwall hotel down ( The Kirkwall Hotel now manages The Shore as an annexe).
Séjour de 1 nuit en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the Shore hotel which is an annexe of the Kirkwall hotel. Rooms were clean and spacious.
Séjour de 3 nuits en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2020
Réponse de Hotel Management le 11 déc. 2020
Thank you for your review

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel
Lovely little hotel by the harbour. Very friendly, helpful staff. I was upgraded on arrival which was greatly appreciated, the rooms were clean and spacious. Due to covid there was only continental breakfast available and unable to serve meals in their restaurant but kindly allowed takeaways to be consumed in their breakfast room. I would definitely stay here if I visited Orkney again.
Séjour de 6 nuits en octobre 2020
Réponse de Sam le 26 nov. 2020
Thank you staying with us, we appreciate your feedback.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Hotel within walking distance of pier, shops and more. Clean, friendly staff and helpful. I would definitely recommend the Shore
Séjour de 1 nuit en novembre 2020
Réponse de Sam le 26 nov. 2020
Thank you for staying with us, we appreciate your feedback.