Réception

Avis sur Hampton Inn Kingston

2.5 out of 5
Hampton Inn Kingston
1307 Ulster Ave, Kingston, NY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 632 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1001." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Perron

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bel hôtel propre , personnels très gentils Bonne note
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 22 avr. 2024
Dear Perron, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted with your positive rating and comments - thank you very much. It is always rewarding to receive appreciation from our guests, and your kind words for our clean facilities and kind staff brighten our day. Guest comfort and satisfaction are of utmost importance to us, and we remain committed to ensuring every interaction with us is pleasant and memorable. We're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you when you return to Kingston. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 20 sept. 2023
Dear guest, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Warm regards,Guest Experience Team

10/10 Excellent

Simon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le déjeuner était excellent
Séjour de 1 nuit en août 2023

8/10 Bien

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's a clean place...
Séjour de 1 nuit en août 2023

8/10 Bien

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon rapport qualité/prix.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Martin

Séjour de 1 nuit en mai 2023

8/10 Bien

Guy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Endroit bien tenu
Séjour de 1 nuit en mai 2023

8/10 Bien

Sylvain

Séjour de 1 nuit en juin 2022

10/10 Excellent

Guy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qualité générale. Cependant, les tarifs sont trop élevés.
Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Près de l'autoroute, magasins et restaurants à proximité.
Séjour de 1 nuit en mars 2021
Réponse de Tyler Keeno, Director of Sales le 11 avr. 2021
My name is Tyler Keeno, and I am the new Sales Manager here at the Hampton Inn in Kingston, NY :-) On behalf of the entire Kingston Hampton Inn team, thank you for being a loyal customer and choosing our hotel as your home away from home. Thank you so much for taking the time to provide us with this review. We value our guests feedback to us as it allows us to see where we can improve. We continually focus on providing the best service and strive to be the best hotel in Kingston! It is our goal to ensure you have a 100% happy stay. We look forward to your next stay with us, and ensuring you have a great visit to Kingston. Making you happy, makes us happy!

8/10 Bien

THOMAS

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel qui commence à dater. Personnel superbe.
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Hôtel avec grande chambre et sanitaires cependant douche avec flux d'eau dérisoire ce qui abaisse la qualité du séjour nous sommes restés 9 nuits avec ce soucis.bie qu'ayant changé de chambre c'etait assez désagréable en plus une baignoire de 20 cm de hauteur 😬😬
Séjour de 8 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very clean, bedroom and bathroom, breakfast room ...
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Meli, Quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel accueillant et bel hotel. Lit confortable .
Séjour de 1 nuit en décembre 2017

6/10 Satisfaisant

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Train proximity
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 23 mai 2024
Thank you for your feedback, Dave! We strive to deliver a great guest experience, but it's noticeable that your time with us did not fully meet your expectations. We apologize if our proximity to the trains proved to be a little issue for you. We understand the importance of a peaceful and relaxing atmosphere for our guests' comfort and regret any failure in delivering that during your visit. If the train noise is a concern, we can consider placing you on a quieter side of the hotel building to make your future stays at our hotel as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. Thank you for staying with us on this journey. We hope to have another opportunity to host you more successfully in the future.Warm regards,Guest Experience Team

8/10 Bien

Silvino

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 14 mai 2024
Dear Silvino, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The layout and design of the breakfast dining area is perfect for a large crowd with the option for privacy.
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 9 mai 2024
Dear Karen, Thank you for making our hotel your preferred choice for lodging in Kingston. We sincerely appreciate your business and your positive review. At Hampton Inn Kingston, we strive to exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities. We are thrilled to hear you appreciated the layout and design of our breakfast dining area, which made it perfect for accommodating a large crowd while providing flexibility to our guests to indulge in a more private dining experience. Creating a comfortable space for our guests to enjoy their meals is important to us, and we're delighted that our setup met your needs. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you upon your return. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Red

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 8 mai 2024
Dear Red, We appreciate you taking the time to share your 5-star experience at Hampton Inn Kingston with us and the community, and we are thrilled to hear you had a very agreeable stay at our hotel. Thank you for making us your preferred choice on this journey. We are so pleased we met your expectations on this visit and hope to have you back with us for another satisfying stay. Have a wonderful trip, and see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

samer, marlboro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place with very friendly staff definitely recommend
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Samer, Thank you for the glowing review! We're thrilled to hear that you found our property beautiful and our staff friendly. Recommendations from happy guests like you mean the world to us! We look forward to welcoming you back to Hampton Inn Kingston in the future. Warm regards,Guest Experience Team

10/10 Excellent

Jennifer, Ewing

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 22 avr. 2024
Dear Jennifer, It's always wonderful to be at the receiving end of a perfect rating, and we are thrilled to have satisfied you so well on this visit. We appreciate your choice to stay with us at Hampton Inn Kingston and can't wait to have you back soon for another exceptional experience. Thank you for choosing us. We are grateful for the opportunity to serve you and look forward to your next visit!Warm regards,Guest Experience Team

2/10 Horrible

GENG

Les points forts : Personnel et service
Les points faibles : Propreté
The room I stayed in this time has a smell.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 18 avr. 2024
Dear guest, Thank you for sharing your feedback about your recent stay. We regret to hear we failed to meet your expectations on this visit. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it's unfortunate to learn about the smell issue you encountered in your room. We sincerely apologize for any discomfort you experienced and wish you had made our front desk team aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we appreciate you bringing this matter to our attention, and we will be sure to address your concern with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. We hope to win back your trust in the future with the top-notch stay you love and expect from us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

J.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very nice
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 17 avr. 2024
Dear guest, Thank you so much for your 5-star review! It is great to receive feedback from you regarding your recent visit, and we are delighted to hear you enjoyed the entirety of your stay at Hampton Inn Kingston. Your complete satisfaction is our biggest compliment, and we can't wait to have you back soon for another rewarding stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

6/10 Satisfaisant

LINDSAY, Gloucester City

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Technology was down and took several people and longer than expected. They apologized and were pleasant but wanted to share our experience. We were traveling with a toddler, so the wait was a little disappointing.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Lindsay, Thank you for sharing your recent experience with us. While we are grateful that you chose to stay with us during your time in town, we're sorry that your experience was not as seamless as it should have been. We understand that any system downtime can be disruptive, and we deeply regret any inconvenience caused, especially considering you were traveling with a toddler. We always aim to make your stay as comfortable as possible; unfortunately, this issue was outside our control, and we apologize for any disappointment you experienced due to the wait time at check-in. We appreciate that you've acknowledged our team for being pleasant and apologetic about the situation, and we hope that once you checked in, you had a relaxing time. We look forward to another opportunity to host you more successfully and hope to provide you with a more hassle-free experience during your next visit. Safe travels!Warm regards,Guest Experience Team

6/10 Satisfaisant

Anisa, south setauket

Staff was very nice Room small Room not as clean as other Hampton properties
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Anisa, Thank you for your review. We appreciate your choice to stay with us in Kingston and your kind words about our staff. We strive to exceed our guests' expectations and apologize we fell short in some aspects. It's regrettable that our housekeeping team did not clean your room to our usual standard. We thank you for bringing this matter to our attention, and we assure you that we'll address this with our team and see to it that our staff does a better job of preparing the rooms moving forward. We would also like to mention that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. We are sorry you didn't have the space you wanted in your room. We have a variety of rooms available in a range of sizes. We hope you'll come and stay with us again, and we request you to please let us know when you make your next reservation so we can assist you with the room type that might suit you the best in terms of size. We look forward to another opportunity to serve you better and exceed your expectations with a more comfortable and enjoyable experience. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

GENG

Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Satisfaisant

France

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bien

Satoru

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in very easy. Room very clean. Quiet facility. I only stayed one night. Welcoming professional staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Doug, Many thanks for your positive feedback and 5-star rating! It is rewarding to hear your perspective on our hotel, and we are grateful that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to learn that you had an easy check-in experience, and it's a pleasure to read that you found our staff professional and welcoming. As we put a lot of effort into maintaining a clean environment and providing a peaceful and relaxing atmosphere for our guests, it's gratifying to know that you appreciated the cleanliness of your room and the tranquility of our facility. Your complete satisfaction is our greatest accomplishment, and we hope to see you again soon for another pleasant and comfortable stay at Hampton Inn Kingston. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Janet L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect!
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Thank you so much for the 5-star rating, Janet! We strive to exceed our guests' expectations, and we are thrilled to hear that you had the perfect stay at Hampton Inn Kingston. We're committed to delivering memorable experiences to our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Audrey

Voyage d’affaires
Les points forts : Propreté et équipements
Clean, convenient location, helpful staff
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Audrey, Many thanks for your stay at Hampton Inn Kingston and for giving us a positive review! It was our pleasure to host you, and we are delighted to hear that our clean accommodations, convenient location, and helpful staff were all highlights of your visit. We hope your stay was comfortable and you had easy access to everything you needed. We are grateful for the opportunity to serve you on this visit and look forward to welcoming you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Penelope

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great short stay. Exceptional cleanliness!
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 3 avr. 2024
Many thanks for the 5-star review, Penelope! We are thrilled you had a great short stay at Hampton Inn Kingston. At our hotel, we put a lot of effort into maintaining a clean environment, and it's most rewarding to hear that you noticed and appreciated the exceptional cleanliness standards of our property - thanks so much for recognizing our efforts! Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for being our guest recently. It was our pleasure to host you. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Médiocre

marek

Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Hi Marek, Thank you for your review. We strive to deliver a great guest experience, but it's clear from your rating of our hotel that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate your business and your feedback.Warm regards,Guest Experience Team

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, quiet stay
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Many thanks for the 5-star review, Catherine! We appreciate you taking the time to share your positive experience at Hampton Inn Kingston with us and others, and we are pleased to hear that you had a peaceful stay and an easy check-in experience. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another hassle-free and relaxing stay at our Kingston hotel. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Javier

Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 28 mars 2024
Many thanks for the 5-star review, Javier! We appreciate your choice to stay at Hampton Inn Kingston and are incredibly grateful you took the time out of your busy schedule to rate us. We hope your stay was pleasant and comfortable and you'll be back for another enjoyable experience. Thank you for giving us the opportunity to serve you. We hope to see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

Rob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely nice, the room and other amenities were all modern, clean and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 6 mars 2024
Dear Rob, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston with five stars! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to hear that our pleasant staff and modern accommodations/amenities were highlights of your visit, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another exceptional stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

4/10 Médiocre

Christo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Russ

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was awesome
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Thank you so much for awarding us a perfect 5/5 rating, Russ! It was our pleasure to host you at Hampton Inn Kingston, and we are thrilled to know our culinary offerings hit the spot! We believe in starting your day on the right foot with a good breakfast, and we are so happy to hear that you loved our breakfast so much. We also hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is our ultimate goal, and we look forward to seeing you again soon so we can share another enjoyable experience with you. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Jonathan, Hackensack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby felt corporate.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 5 mars 2024
Dear Jonathan, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston. We appreciate you awarding us a perfect rating, and we are happy that we met your expectations. We look forward to your next visit and hope to share another 5-star experience with you upon your return. Thank you for supporting our product. We sincerely value your business and your feedback. Safe travels!Warm regards,Guest Experience Team

8/10 Bien

Nattanart

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear guest, Thank you for choosing Hampton Inn Kingston for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love this hotel. Convenient to shopping, food and movies. Everything is always clean and staff is always helpful and friendly.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 28 févr. 2024
Dear Amy, We are delighted to have provided you with friendly and convenient accommodation for your trip here - thank you for choosing Hampton Inn Kingston for your stay and for awarding us a perfect 5/5 rating. We are so pleased to hear that you love our hotel and found everything clean and the staff friendly and helpful, and it's great to know that our convenient location was a highlight of your visit. We hope you had a wonderful time exploring the nearby things to see and do from our base. Your satisfaction is what drives us, and we can't wait to welcome you back soon for another enjoyable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team

10/10 Excellent

Michael

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love Hampton Inn. Quick check in, nice room , big tv with many channels, comfy bed.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 28 févr. 2024
Dear Michael, It is always a pleasure to receive positive feedback, and we are truly humbled by your support for the Hampton Inn brand - thank you so much! It was our pleasure to host you at Hampton Inn Kingston, and we are delighted to read your positive comments about our room, bed, and TV service. Knowing that you had a quick check-in experience is gratifying, as we are all about delivering memorable experiences for our guests. Thank you for giving us the opportunity to serve you and for your generosity with the rating. We sincerely appreciate your business and feedback and hope to see you again soon. Safe travels!Warm regards,Guest Experience Team

8/10 Bien

James

Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, clean, nice breakfast.
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Sharon, Thank you for choosing Hampton Inn Kingston for your stay and giving us a perfect 5/5 rating - we sincerely appreciate your business and your review! We are happy to hear that our clean facility, friendly staff, and complimentary breakfast were all highlights of your visit. Your feedback is invaluable to us, and we're thrilled to know you had a positive experience with us during your stay at our hotel in Kingston. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Alicja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Médiocre

HONG IL

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I'm not trying to compare it to other five-star luxury hotels. I'm comparing it to Hampton Inn's other locations. 1. The front desk did not react to my request to change rooms even though (unfortunately) I saw other vacancies with the same option myself, But gave me a handicapped room. 2. This is the first room with the smallest space room among the one-king bedrooms in the same Hampton Inn hotels. 3. The Bathroom Sink Stopper was broken. 4. The heater was set at 85 degrees, which is Max, but the room was cold. small room has a small heater? 5. The wireless charger in the room was also broken. 6. The other Hampton Inn has a Nestle Coffee-Mate Creamer and Delight single coffee Creamer, but there was only Delight single coffee Creamer here. 7. Other Hampton inns have swimming pools and hot tubs, but this location only has swimming pools.
Séjour de 4 nuits en février 2024
Réponse de Elise le 22 févr. 2024
We are sorry to hear that we fell short in your expectations for some areas of your stay. Reviewing your reservation, we were unable to move your room when you requested as we were sold out for the saturday and sunday night of your stay. Our handicap king rooms are also our bigger rooms for our property as they need to have enough space for wheelchair accessbility.

8/10 Bien

Donabella

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 21 févr. 2024
Dear Donabella, Thank you for taking the time to review your recent stay at Hampton Inn Kingston. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay and the property was clean. I will stay here again.
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Jonathan, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that you had an excellent stay with us - thanks so much for your kind words and support! We are happy to know that you appreciated the cleanliness standards of our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to read that you intend to stay with us again, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

GENG

Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team