Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 22 avr. 2024
Dear Perron, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted with your positive rating and comments - thank you very much. It is always rewarding to receive appreciation from our guests, and your kind words for our clean facilities and kind staff brighten our day. Guest comfort and satisfaction are of utmost importance to us, and we remain committed to ensuring every interaction with us is pleasant and memorable. We're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you when you return to Kingston. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
8/10 Bien
Voyageur vérifié
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 20 sept. 2023
Dear guest, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Warm regards,Guest Experience Team
10/10 Excellent
Simon
Voyage en famille avec de jeunes enfants
10 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en août 2023
8/10 Bien
Sylvain
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvain
Séjour de 1 nuit en août 2023
8/10 Bien
Jean
Voyage en famille
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 1 nuit en juillet 2023
8/10 Bien
Martin
31 mai 2023
Martin
Séjour de 1 nuit en mai 2023
8/10 Bien
Guy
Voyage en famille
21 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guy
Séjour de 1 nuit en mai 2023
8/10 Bien
Sylvain
26 juin 2022
Sylvain
Séjour de 1 nuit en juin 2022
10/10 Excellent
Guy
Voyage en famille
9 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy
Séjour de 1 nuit en mai 2022
8/10 Bien
Voyageur vérifié
Voyage en couple
20 mars 2021
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en mars 2021
Réponse de Tyler Keeno, Director of Sales le 11 avr. 2021
My name is Tyler Keeno, and I am the new Sales Manager here at the Hampton Inn in Kingston, NY :-) On behalf of the entire Kingston Hampton Inn team, thank you for being a loyal customer and choosing our hotel as your home away from home. Thank you so much for taking the time to provide us with this review. We value our guests feedback to us as it allows us to see where we can improve. We continually focus on providing the best service and strive to be the best hotel in Kingston! It is our goal to ensure you have a 100% happy stay. We look forward to your next stay with us, and ensuring you have a great visit to Kingston. Making you happy, makes us happy!
8/10 Bien
THOMAS
Voyage en famille
12 mars 2020
Les points forts : Propreté, personnel et service, confort de la chambre
THOMAS
Séjour de 1 nuit en mars 2020
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires, Voyage en couple
1 févr. 2020
Les points forts : Personnel et service
Les points faibles : Équipements
Voyageur vérifié
Séjour de 8 nuits en janvier 2020
10/10 Excellent
Voyageur vérifié
3 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
8/10 Bien
Voyageur vérifié
Voyage en famille
18 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Meli, Quebec
26 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meli
Séjour de 1 nuit en décembre 2017
6/10 Satisfaisant
Dave
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 23 mai 2024
Thank you for your feedback, Dave! We strive to deliver a great guest experience, but it's noticeable that your time with us did not fully meet your expectations. We apologize if our proximity to the trains proved to be a little issue for you. We understand the importance of a peaceful and relaxing atmosphere for our guests' comfort and regret any failure in delivering that during your visit. If the train noise is a concern, we can consider placing you on a quieter side of the hotel building to make your future stays at our hotel as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. Thank you for staying with us on this journey. We hope to have another opportunity to host you more successfully in the future.Warm regards,Guest Experience Team
8/10 Bien
Silvino
11 mai 2024
Les points forts : Propreté
Silvino
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 14 mai 2024
Dear Silvino, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team
8/10 Bien
Karen
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 9 mai 2024
Dear Karen, Thank you for making our hotel your preferred choice for lodging in Kingston. We sincerely appreciate your business and your positive review. At Hampton Inn Kingston, we strive to exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities. We are thrilled to hear you appreciated the layout and design of our breakfast dining area, which made it perfect for accommodating a large crowd while providing flexibility to our guests to indulge in a more private dining experience. Creating a comfortable space for our guests to enjoy their meals is important to us, and we're delighted that our setup met your needs. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you upon your return. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Red
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Red
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 8 mai 2024
Dear Red, We appreciate you taking the time to share your 5-star experience at Hampton Inn Kingston with us and the community, and we are thrilled to hear you had a very agreeable stay at our hotel. Thank you for making us your preferred choice on this journey. We are so pleased we met your expectations on this visit and hope to have you back with us for another satisfying stay. Have a wonderful trip, and see you again soon!Warm regards,Guest Experience Team
10/10 Excellent
samer, marlboro
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
samer
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Samer, Thank you for the glowing review! We're thrilled to hear that you found our property beautiful and our staff friendly. Recommendations from happy guests like you mean the world to us! We look forward to welcoming you back to Hampton Inn Kingston in the future. Warm regards,Guest Experience Team
10/10 Excellent
Jennifer, Ewing
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 22 avr. 2024
Dear Jennifer, It's always wonderful to be at the receiving end of a perfect rating, and we are thrilled to have satisfied you so well on this visit. We appreciate your choice to stay with us at Hampton Inn Kingston and can't wait to have you back soon for another exceptional experience. Thank you for choosing us. We are grateful for the opportunity to serve you and look forward to your next visit!Warm regards,Guest Experience Team
2/10 Horrible
GENG
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
GENG
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 18 avr. 2024
Dear guest, Thank you for sharing your feedback about your recent stay. We regret to hear we failed to meet your expectations on this visit. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it's unfortunate to learn about the smell issue you encountered in your room. We sincerely apologize for any discomfort you experienced and wish you had made our front desk team aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we appreciate you bringing this matter to our attention, and we will be sure to address your concern with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. We hope to win back your trust in the future with the top-notch stay you love and expect from us. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
J.
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J.
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 17 avr. 2024
Dear guest, Thank you so much for your 5-star review! It is great to receive feedback from you regarding your recent visit, and we are delighted to hear you enjoyed the entirety of your stay at Hampton Inn Kingston. Your complete satisfaction is our biggest compliment, and we can't wait to have you back soon for another rewarding stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
6/10 Satisfaisant
LINDSAY, Gloucester City
Voyage en famille avec de jeunes enfants
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LINDSAY
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Lindsay, Thank you for sharing your recent experience with us. While we are grateful that you chose to stay with us during your time in town, we're sorry that your experience was not as seamless as it should have been. We understand that any system downtime can be disruptive, and we deeply regret any inconvenience caused, especially considering you were traveling with a toddler. We always aim to make your stay as comfortable as possible; unfortunately, this issue was outside our control, and we apologize for any disappointment you experienced due to the wait time at check-in. We appreciate that you've acknowledged our team for being pleasant and apologetic about the situation, and we hope that once you checked in, you had a relaxing time. We look forward to another opportunity to host you more successfully and hope to provide you with a more hassle-free experience during your next visit. Safe travels!Warm regards,Guest Experience Team
6/10 Satisfaisant
Anisa, south setauket
10 avr. 2024
Anisa
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Anisa, Thank you for your review. We appreciate your choice to stay with us in Kingston and your kind words about our staff. We strive to exceed our guests' expectations and apologize we fell short in some aspects. It's regrettable that our housekeeping team did not clean your room to our usual standard. We thank you for bringing this matter to our attention, and we assure you that we'll address this with our team and see to it that our staff does a better job of preparing the rooms moving forward. We would also like to mention that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. We are sorry you didn't have the space you wanted in your room. We have a variety of rooms available in a range of sizes. We hope you'll come and stay with us again, and we request you to please let us know when you make your next reservation so we can assist you with the room type that might suit you the best in terms of size. We look forward to another opportunity to serve you better and exceed your expectations with a more comfortable and enjoyable experience. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
GENG
10 avr. 2024
GENG
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
France
10 avr. 2024
Les points forts : Propreté
France
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 11 avr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Satoru
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satoru
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Doug
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Doug
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Doug, Many thanks for your positive feedback and 5-star rating! It is rewarding to hear your perspective on our hotel, and we are grateful that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to learn that you had an easy check-in experience, and it's a pleasure to read that you found our staff professional and welcoming. As we put a lot of effort into maintaining a clean environment and providing a peaceful and relaxing atmosphere for our guests, it's gratifying to know that you appreciated the cleanliness of your room and the tranquility of our facility. Your complete satisfaction is our greatest accomplishment, and we hope to see you again soon for another pleasant and comfortable stay at Hampton Inn Kingston. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Janet L
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet L
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Thank you so much for the 5-star rating, Janet! We strive to exceed our guests' expectations, and we are thrilled to hear that you had the perfect stay at Hampton Inn Kingston. We're committed to delivering memorable experiences to our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Audrey
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté et équipements
Audrey
Séjour de 3 nuits en avril 2024
Réponse de Customer Care Team le 9 avr. 2024
Dear Audrey, Many thanks for your stay at Hampton Inn Kingston and for giving us a positive review! It was our pleasure to host you, and we are delighted to hear that our clean accommodations, convenient location, and helpful staff were all highlights of your visit. We hope your stay was comfortable and you had easy access to everything you needed. We are grateful for the opportunity to serve you on this visit and look forward to welcoming you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Penelope
2 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Penelope
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 3 avr. 2024
Many thanks for the 5-star review, Penelope! We are thrilled you had a great short stay at Hampton Inn Kingston. At our hotel, we put a lot of effort into maintaining a clean environment, and it's most rewarding to hear that you noticed and appreciated the exceptional cleanliness standards of our property - thanks so much for recognizing our efforts! Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for being our guest recently. It was our pleasure to host you. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Jennifer
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
marek
10 mars 2024
marek
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 2 avr. 2024
Hi Marek, Thank you for your review. We strive to deliver a great guest experience, but it's clear from your rating of our hotel that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate your business and your feedback.Warm regards,Guest Experience Team
10/10 Excellent
Catherine
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 12 mars 2024
Many thanks for the 5-star review, Catherine! We appreciate you taking the time to share your positive experience at Hampton Inn Kingston with us and others, and we are pleased to hear that you had a peaceful stay and an easy check-in experience. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another hassle-free and relaxing stay at our Kingston hotel. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Javier
6 mars 2024
Javier
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 28 mars 2024
Many thanks for the 5-star review, Javier! We appreciate your choice to stay at Hampton Inn Kingston and are incredibly grateful you took the time out of your busy schedule to rate us. We hope your stay was pleasant and comfortable and you'll be back for another enjoyable experience. Thank you for giving us the opportunity to serve you. We hope to see you again soon!Warm regards,Guest Experience Team
10/10 Excellent
Rob
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 6 mars 2024
Dear Rob, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston with five stars! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to hear that our pleasant staff and modern accommodations/amenities were highlights of your visit, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another exceptional stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
4/10 Médiocre
Christo
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christo
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Russ
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Russ
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 5 mars 2024
Thank you so much for awarding us a perfect 5/5 rating, Russ! It was our pleasure to host you at Hampton Inn Kingston, and we are thrilled to know our culinary offerings hit the spot! We believe in starting your day on the right foot with a good breakfast, and we are so happy to hear that you loved our breakfast so much. We also hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is our ultimate goal, and we look forward to seeing you again soon so we can share another enjoyable experience with you. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Jonathan, Hackensack
Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 5 mars 2024
Dear Jonathan, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston. We appreciate you awarding us a perfect rating, and we are happy that we met your expectations. We look forward to your next visit and hope to share another 5-star experience with you upon your return. Thank you for supporting our product. We sincerely value your business and your feedback. Safe travels!Warm regards,Guest Experience Team
8/10 Bien
Nattanart
1 mars 2024
Nattanart
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear guest, Thank you for choosing Hampton Inn Kingston for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Amy
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 28 févr. 2024
Dear Amy, We are delighted to have provided you with friendly and convenient accommodation for your trip here - thank you for choosing Hampton Inn Kingston for your stay and for awarding us a perfect 5/5 rating. We are so pleased to hear that you love our hotel and found everything clean and the staff friendly and helpful, and it's great to know that our convenient location was a highlight of your visit. We hope you had a wonderful time exploring the nearby things to see and do from our base. Your satisfaction is what drives us, and we can't wait to welcome you back soon for another enjoyable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team
10/10 Excellent
Michael
Voyage d’affaires, Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 28 févr. 2024
Dear Michael, It is always a pleasure to receive positive feedback, and we are truly humbled by your support for the Hampton Inn brand - thank you so much! It was our pleasure to host you at Hampton Inn Kingston, and we are delighted to read your positive comments about our room, bed, and TV service. Knowing that you had a quick check-in experience is gratifying, as we are all about delivering memorable experiences for our guests. Thank you for giving us the opportunity to serve you and for your generosity with the rating. We sincerely appreciate your business and feedback and hope to see you again soon. Safe travels!Warm regards,Guest Experience Team
8/10 Bien
James
26 févr. 2024
James
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Sharon
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Sharon, Thank you for choosing Hampton Inn Kingston for your stay and giving us a perfect 5/5 rating - we sincerely appreciate your business and your review! We are happy to hear that our clean facility, friendly staff, and complimentary breakfast were all highlights of your visit. Your feedback is invaluable to us, and we're thrilled to know you had a positive experience with us during your stay at our hotel in Kingston. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Alicja
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alicja
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
HONG IL
Voyage en famille avec de jeunes enfants
21 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
HONG IL
Séjour de 4 nuits en février 2024
Réponse de Elise le 22 févr. 2024
We are sorry to hear that we fell short in your expectations for some areas of your stay. Reviewing your reservation, we were unable to move your room when you requested as we were sold out for the saturday and sunday night of your stay. Our handicap king rooms are also our bigger rooms for our property as they need to have enough space for wheelchair accessbility.
8/10 Bien
Donabella
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donabella
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 21 févr. 2024
Dear Donabella, Thank you for taking the time to review your recent stay at Hampton Inn Kingston. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
Jonathan
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Dear Jonathan, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that you had an excellent stay with us - thanks so much for your kind words and support! We are happy to know that you appreciated the cleanliness standards of our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to read that you intend to stay with us again, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
10/10 Excellent
GENG
17 févr. 2024
GENG
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 23 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team