Extérieur
Vérifier la disponibilité

Avis sur Courtyard by Marriott Kingston

3 out of 5
Courtyard by Marriott Kingston
500 Frank Sottile Blvd, Kingston, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 455 avis sur 824." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 824." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 824." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 824." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 824." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Yves

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en juillet 2023
Réponse de Jill le 25 juil. 2023
Thank you so much for your review on our cleanliness! If you would like to tell us about the rest of your two out of five stay, please feel free to share it anytime!

10/10 Excellent

Neida

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good!
Séjour de 1 nuit en juillet 2023
Réponse de Jill le 25 juil. 2023
Thank you so much for your review! We hope to see you again in the future!

6/10 Satisfaisant

Sophie

Les points forts : Personnel et service
Its an hotel thats is not perfectly maintained. Its fine but just not new or perfect. Its not a never go again but just an its ok option
Séjour de 1 nuit en juillet 2023
Réponse de Jill le 25 juil. 2023
Please come see us again after our renovation!

10/10 Excellent

Jean-Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2023
Réponse de Jill Dispensa General Manager le 23 mai 2023
Thank you so much for your review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Fairfield Inn le 19 juil. 2016
Thank you so much!

8/10 Bien

Jh Fajon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kendra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our check-in process was absolutely seamless and the young woman at the front desk was incredibly helpful. The room was spotless and everything we needed for our one night stay and then some. If we are ever in the area again we will certainly choose this hotel and I highly recommend it to anyone passing through.
Séjour de 1 nuit en mai 2024
Réponse de Faith V. Assistant General Manager le 22 mai 2024
Thank you so much for your amazing review and kind comments about our staff! We sincerely appreciate it and hope to welcome you back again soon for another wonderful stay.Have a fantastic day!

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very clean. Check-in was quick and easy.
Séjour de 1 nuit en mai 2024
Réponse de Faith V. Assistant General Manager le 22 mai 2024
Thank you for your wonderful review! We are happy to hear you enjoyed your stay and hope to welcome you back again soon.Have a great day!

10/10 Excellent

Magdalena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Faith V. Assistant General Manager le 15 mai 2024
Thank you so much for your wonderful review of your stay! We truly appreciate it and hope to welcome you back again soon!

10/10 Excellent

Kyle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en mai 2024
Réponse de Faith V. Assistant General Manager le 15 mai 2024
Thank you so much for your kind review! We truly appreciate it and hope to welcome you back again soon.

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 15 mai 2024
Thank you for your amazing review of your stay! We truly appreciate it and hope to welcome you back again soon!

10/10 Excellent

Luis

Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 22 mai 2024
Thank you for a fantastic review! We hope to see you again soon!Have a wonderful day!

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-In / Out was easy and effortless, room was in excellent condition and well kept / clean.
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 26 avr. 2024
Thank you so much for your amazing review! We are so happy to hear that you enjoyed your stay, and hope to welcome you back again soon.Have a wonderful day!

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very easy stay. Very quiet and very stress free. There is a lot of shopping around the area if you need anything which made it easy. I would highly recommend!
Séjour de 4 nuits en avril 2024
Réponse de Jill le 25 avr. 2024
Richard, thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Mark, Cary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Target was just across the parking lot and was very handy for last minute items. Fitness center was clean and had just what I needed.
Séjour de 2 nuits en avril 2024
Réponse de Faith V. Assistant General Manager le 23 avr. 2024
Thank you for your wonderful review! We sincerely appreciate it and hope to welcome you back again soon for another fantastic stay. Have a great day!

10/10 Excellent

Christine

Excellent
Séjour de 1 nuit en avril 2024
Réponse de Jill le 22 avr. 2024
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again soon!

10/10 Excellent

Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jill le 22 avr. 2024
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again in the near future!

10/10 Excellent

Selena

Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 7 mai 2024
Thank you so much for your amazing review! We truly appreciate it and hope to welcome you back again soon for another wonderful stay.Have a great day!

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 16 avr. 2024
Thank you so much for your wonderful review! We sincerely appreciate it and hope to welcome you back again for another fantastic stay. Have a wonderful day!

10/10 Excellent

Patricia

Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 3 mai 2024
Thank you so much for your amazing review! We truly appreciate it and hope to welcome you back again soon for another fantastic stay.Have a wonderful weekend!

10/10 Excellent

Karol

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great comfortable suite.
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 10 avr. 2024
Thank you so much for your wonderful review! We truly appreciate it and hope to welcome you back again soon!Have a wonderful day!

10/10 Excellent

Allynn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A modern clean hotel.
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager le 8 avr. 2024
Thank you so much for your fantastic review! We sincerely appreciate it and hope to welcome you back soon for another amazing experience.Have a fantastic day!

10/10 Excellent

Justin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de Faith V. Assistant General Manager. le 5 avr. 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a great day!

10/10 Excellent

Bartlomiej

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice cafe
Séjour de 1 nuit en mars 2024
Réponse de Faith V. Assistant General Manager le 1 avr. 2024
Thank You so much for your wonderful review! We sincerely appreciate it and hope you will join us again on your next trip!Have a wonderful day!

8/10 Bien

Masayuki, MORRIS PLAINS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing is that the pool and hot tub are unavailable due to renovations.
Séjour de 1 nuit en mars 2024
Réponse de Courtyard Staff le 30 mars 2024
Thank you for your review! We hope you can stay with us again in the future!

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Faith V. Assistant General Manager le 27 mars 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a wonderful day!

10/10 Excellent

Bryson, Stratford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Courtyard Kingston Staff le 25 mars 2024
Thank you for choosing to stay with us and for such a great review! We hope you will stay with us again in the near future!

6/10 Satisfaisant

Fay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Courtyard Staff le 28 mars 2024
Thank you for your review.

8/10 Bien

Victor M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was excellent unfortunately was under construction.
Séjour de 1 nuit en mars 2024
Réponse de Jill Dispensa le 6 mars 2024
Victor, it's wonderful to hear you had an excellent stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

6/10 Satisfaisant

Shanill

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Courtyard Kingston Guest Services le 6 mars 2024
We appreciate you taking the time to share your feedback.It's unfortunate your time with us was less than ideal, resulting in a negative review. The satisfaction of our guests is important to us. If you would like to contact us with more feedback, please do so.

4/10 Médiocre

Carlyle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel itself was nice, however the pool and gym were closed due to renovations. I brought my kids on a ski trip from New Jersey and the one reason I booked this hotel was for the pool and hot tub after skiing. It’s inexcusable that Expedia does not give you that information prior to booking. I’ve been a long time customer to Expedia but no longer.
Séjour de 1 nuit en février 2024
Réponse de Jill le 27 févr. 2024
Carlyle,We're sorry to hear that your experience didn't meet your expectations, particularly regarding the closure of our amenities during our renovation. We take all feedback to heart. It's relieving to hear positive comments about our hotel itself. We are committed to providing exceptional service. We hope for a chance to deliver a more satisfactory experience in the future. We hope that you can and will stay with us after our renovations are completed in early April 2024.

10/10 Excellent

robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jill Dispensa le 24 févr. 2024
Robert, thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Ian

Séjour de 1 nuit en février 2024
Réponse de Jill Dispensa le 23 mars 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jill le 20 févr. 2024
Crystal,Thank you so much for your wonderful review of the Courtyard by Marriott Kingston, New York. We hope you will come stay with us again soon!

10/10 Excellent

audra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
Séjour de 1 nuit en février 2024
Réponse de Jill Dispensa le 18 févr. 2024
Audra, it's wonderful to hear that your stay at the Courtyard by Marriott Kingston, NY was fantastic! We look forward to welcoming you back for another memorable stay. Thank you!

10/10 Excellent

Amanda

Séjour de 1 nuit en février 2024
Réponse de Jill Dispensa le 23 mars 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly and professional.
Séjour de 1 nuit en janvier 2024
Réponse de Jill Dispensa le 3 févr. 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Ella

Séjour de 1 nuit en janvier 2024
Réponse de Faith V. Assistant General Manager le 20 mars 2024
Thank you for your wonderful review of our hotel! We truly appreciate it and hope to welcome you back again soon for another fantastic stay. Have a wonderful day!

10/10 Excellent

Margaret L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jill Dispensa le 27 déc. 2023
Thank you so much for your generous score of our hotel! We hope you can stay with us again! Happy Holidays!

10/10 Excellent

Lauren

Séjour de 1 nuit en décembre 2023
Réponse de Jill Dispensa le 12 janv. 2024
Thank you so much! Please come see us again soon!

6/10 Satisfaisant

Jennifer

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.
Séjour de 3 nuits en novembre 2023
Réponse de Courtyard Kingston le 9 déc. 2023
Please feel free to reach out to the hotel with any questions.Thank you,

10/10 Excellent

Jonathan, Jersey City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Jill Dispensa le 5 déc. 2023
Thank you so much!! Please come see us again soon!

6/10 Satisfaisant

Hilary

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".
Séjour de 2 nuits en novembre 2023
Réponse de Courtyard Team le 27 nov. 2023
Hilary, Good morning! I’m not sure where the disconnect is between my apology and an explanation regarding your complaint. Our new rooms will not have coffee tables. Our entire hotel is under renovation. no part of the hotel is 100% complete yet. I am truly sorry that you did not have a hanger bar in your closet. However, as I have stated in several other responses, it is being installed this week. All your other concerns are being addressed during our renovation, if you have any further comments or questions, please feel free to call me and we can speak about this again. Thank you.

4/10 Médiocre

bruce

Les points faibles : Propreté
my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Kingston Team le 5 déc. 2023
Please contact the hotel at your earliest convenience.Thank you,

6/10 Satisfaisant

Jude

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the strip. In sum: reasonably priced and quite acceptable, just not great.
Séjour de 2 nuits en octobre 2023
Réponse de Faith V. - Assistant General Manager le 25 oct. 2023
Thank you for your review. We are currently undergoing a full renovation! This will include the addition of things such as USB ports and updated décor. We hope you will come visit again after the renovation is complete in 2024!

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location by an almost deserted shopping mall makes the area feel unsafe.
Séjour de 3 nuits en octobre 2023
Réponse de Jill Dispensa le 24 oct. 2023
Melissa,Thank you for your review.. We too are disappointed with our indoor mall being mostly vacant. There are new medical offices on the south side of the "mall" with Target, Dicks and a few other stores on the north side. We are very interested to see what they will do next with the rest of it. It's simply crazy how many stores are closing all around the country! If you come visit the area again, we would be happy to show you some more of our local shopping offerings!

6/10 Satisfaisant

Simon, woking

Les points forts : Propreté et personnel et service
The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.
Séjour de 5 nuits en octobre 2023
Réponse de Jill le 19 oct. 2023
Thank you so much for your review! You were very delightful, and our staff enjoyed you as well! Thank you so much for recognizing our staff, as that is always appreciated! My team is looking into the ADA requirements. It is always good to double check our compliance. Thank you so much for bringing this to our attention. We hope to see you again in the near future!

2/10 Horrible

Freddy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Target in front of it
Séjour de 1 nuit en septembre 2023
Réponse de Jill Dispensa le 29 sept. 2023
Thank you for your visit. Target is located on a separate piece of property about 300 yards away from our hotel. We are also near Walmart, Sam's Club and many other stores, as we are in a business district. Marriott has many other properties that are located in more remote areas. If you find that you ever need assistance in booking one of those locations, please feel free to reach out!Thank you.

10/10 Excellent

Lisa

Séjour de 1 nuit en septembre 2023
Réponse de Faith V. Assistant general manager le 17 oct. 2023
Thank you so much for your review! We truly appreciate it!