Avis
5,4
5,2/10
Propreté
6,4/10
Personnel et service
4,8/10
Équipements
4,8/10
Infrastructures et conditions de l’hébergement
4,4/10
Écoresponsabilité
Avis
10 oct. 2016
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
4/10 Médiocre
Konrad
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Konrad
Séjour de 1 nuit en avril 2024
Réponse de Travel Inn Kingsport Management le 23 avr. 2024
Dear Konrad, We're sorry to hear that your experience did not meet your expectations. Providing a safe and clean environment for our guests is our top priority, and we apologize if you felt uncomfortable due to the presence of individuals who appeared to be under the influence and the cleanliness of the facilities.Your feedback about the condition of the room, including the toilet seat, is concerning, and we will address these issues promptly to ensure they are resolved.We appreciate your honest feedback as it helps us identify areas for improvement. Please know that we take your concerns seriously, and we will work diligently to address them. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to regain your trust in the future. Regards,Travel Inn Kingsport Management
2/10 Horrible
Elsa
Voyage en couple
20 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elsa
Séjour de 19 nuits en avril 2024
Réponse de Travel Inn Kingsport Management le 23 avr. 2024
Dear Elsa,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Regards,Travel Inn Kingsport Management
2/10 Horrible
Velma
Voyage en famille
17 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Velma
Séjour de 1 nuit en avril 2024
Réponse de Travel Inn Kingsport Management le 19 avr. 2024
Dear Velma,We deeply apologize for the inconveniences you experienced during your stay. Rest assured, we're investigating the issues with our key system, cleanliness standards, and hot water availability to ensure they're promptly addressed. Your feedback is invaluable, and we're committed to delivering a superior experience for all our guests. We sincerely hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Sincerely,Travel Inn Kingsport Management
10/10 Excellent
Marlon
14 avr. 2024
Les points forts : Propreté et personnel et service
Marlon
Séjour de 5 nuits en avril 2024
Réponse de Travel Inn Kingsport Management le 18 avr. 2024
Dear Marlon,Thank you for a perfect score rating during your stay at Travel Inn Kingsport. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Regards,Travel Inn Kingsport Management
2/10 Horrible
Greg
14 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Greg
Séjour de 3 nuits en avril 2024
Réponse de Travel Inn Kingsport Management le 18 avr. 2024
Dear Greg,I am deeply disappointed to learn about your recent stay at Travel Inn Kingsport. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Bruce
Voyage en famille
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en avril 2024
Réponse de Travel Inn Kingsport Management le 10 avr. 2024
Dear Bruce,We sincerely apologize for the distressing experience you encountered during your stay. Ensuring the safety and comfort of our guests is our utmost priority. We are actively investigating the incidents and cooperating with the authorities. Please reach out to our customer service team for a refund process. Your feedback is invaluable to us, and we are committed to addressing the issues promptly.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Johana, Edinburg
Voyage en famille, Voyage d’affaires
4 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Johana
Séjour de 2 nuits en février 2024
Réponse de Travel Inn Kingsport Management le 6 févr. 2024
Dear Johana,We sincerely apologize for the unfortunate experience during your stay. Our team is addressing the pest issue immediately to ensure a pest-free environment. We are also addressing lighting and odor concerns to enhance overall guest satisfaction. Your feedback is invaluable, and we appreciate your understanding. We have processes in place to rectify such issues promptly, and we assure you that corrective measures are being taken. We hope to have the opportunity to welcome you back, offering an improved and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Travel Inn Kingsport Management
8/10 Bien
Kerry
Voyage en groupe
1 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Kerry
Séjour de 7 nuits en janvier 2024
Réponse de Travel Inn Kingsport Management le 2 févr. 2024
Dear Kerry,Thank you for staying with us when you visited Travel Inn Kingsport. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Travel Inn Kingsport!Regards,Travel Inn Kingsport Management
2/10 Horrible
Ron
Voyage d’affaires
29 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STAY AWAY FROM TRAVEL INN KINGSPORT!
Ron
Séjour de 1 nuit en janvier 2024
Réponse de Travel Inn Kingsport Management le 31 janv. 2024
Dear Ron,We sincerely apologize for your disappointing experience at Travel Inn Kingsport. We take your feedback seriously and are addressing the issues you raised with our team. Our commitment is to provide a clean, welcoming environment, and we regret that we fell short during your stay. Rest assured, corrective measures are being taken to improve our facilities and service. We appreciate your candidness and would love an opportunity to make amends. Please consider giving us another chance, and we'll strive to exceed your expectations. Your satisfaction is our priority.Sincerely,Travel Inn Kingsport Management
6/10 Satisfaisant
Michael
18 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en janvier 2024
Réponse de Travel Inn Kingsport Management le 24 janv. 2024
Dear Michael,Thank you for rating your stay at Travel Inn Kingsport. We hope you enjoyed our on-site amenities and enjoyed our convenient location.Regards,Travel Inn Kingsport Management
10/10 Excellent
Alirio
15 janv. 2024
Alirio
Séjour de 2 nuits en janvier 2024
Réponse de Travel Inn Kingsport Management le 17 janv. 2024
Dear Alirio,Thank you for a Perfect Score Rating on your stay at Travel Inn Kingsport. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Regards,Travel Inn Kingsport Management
2/10 Horrible
Dustin
Voyage en groupe
8 janv. 2024
Les points faibles : Propreté, personnel et service, équipements
Dustin
Séjour de 2 nuits en janvier 2024
Réponse de Travel Inn Kingsport Management le 10 janv. 2024
Dear Dustin,I am deeply disappointed to learn about your recent stay at Travel Inn Kingsport. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Wendi
1 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wendi
Séjour de 1 nuit en novembre 2023
Réponse de Travel Inn Kingsport Management le 5 déc. 2023
Dear Wendi,We sincerely apologize for the brief and unsatisfactory experience during your stay. Our commitment to guest satisfaction is paramount, and we regret any inconvenience. We would appreciate specific details about your concerns to address them promptly. Please contact our management team directly so we can better understand and rectify the issues you encountered. Your feedback is invaluable, and we strive to ensure every guest has a positive and memorable experience. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
Voyageur vérifié
Voyage en famille
20 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Travel Inn Kingsport Management le 22 nov. 2023
Dear Guest,We are sorry that your experience at our Travel Inn Kingsport hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Pradeep
11 nov. 2023
Pradeep
Séjour de 1 nuit en novembre 2023
Réponse de Travel Inn Kingsport Management le 5 déc. 2023
Dear Pradeep,I am deeply disappointed to learn about your recent stay at the Travel Inn Kingsport. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Travel Inn Kingsport Management
6/10 Satisfaisant
Marsha
25 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Marsha
Séjour de 1 nuit en octobre 2023
Réponse de Travel Inn Kingsport Management le 30 oct. 2023
Dear Marsha,Thank you for leaving us a rating of your stay with us at Travel Inn Kingsport. We work tirelessly to ensure our guests experience the best hospitality in Travel Inn Kingsport. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Travel Inn Kingsport.Regards,Travel Inn Kingsport Management
2/10 Horrible
Elmer, Gillsville
22 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elmer
Séjour de 1 nuit en octobre 2023
Réponse de Travel Inn Kingsport Management le 25 oct. 2023
Dear Elmer,We sincerely apologize for the inconvenience you experienced during your stay. Our team profoundly regrets the oversight in providing only one room when you had reserved two. This was an unfortunate error, and we take full responsibility for it. We understand the importance of a comfortable stay and are committed to ensuring this won't happen again. We will implement stricter quality control measures to prevent such mishaps in the future. Your feedback is invaluable in helping us improve our services, and we hope you'll give us another chance to provide you with a better experience on your next visit.Sincerely,Travel Inn Kingsport Management
8/10 Bien
Marsha
9 oct. 2023
Marsha
Séjour de 1 nuit en octobre 2023
Réponse de Travel Inn Kingsport Management le 11 oct. 2023
Dear Marsha,Thank you for staying with us when you visited Travel Inn Kingsport. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Travel Inn Kingsport!Regards,Travel Inn Kingsport Management
4/10 Médiocre
Voyageur vérifié
5 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Travel Inn Kingsport Management le 9 oct. 2023
Dear Guest,We appreciate your feedback regarding our recent remodel. We understand your concerns and sincerely apologize for any inconvenience you may have experienced. We aimed to enhance the property, and we'll undoubtedly investigate to ensure that the remodel meets our standards. If there are any specific issues you'd like us to address, please get in touch with us directly. We value your input and are committed to delivering an excellent experience for all our guests. Thank you for your patience and understanding.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Carol
30 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay there!
Carol
Séjour de 1 nuit en septembre 2023
Réponse de Travel Inn Kingsport Management le 4 oct. 2023
Dear Carol,We sincerely apologize for the inconvenience you experienced during your recent stay at Travel Inn. We deeply regret the issues with the room assignment and door access you encountered. Rest assured, we take these matters seriously and will be conducting a thorough investigation to prevent such occurrences in the future.Regarding the room condition, we understand your frustration and are committed to improving our cleanliness standards. We will address the issues with the smoke odor, lights, bathtub, and pest control immediately to ensure a more pleasant experience for our guests.We value your feedback and hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Christopher
28 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en septembre 2023
Réponse de Travel Inn Kingsport Management le 3 oct. 2023
Dear Christopher,We sincerely apologize for your unpleasant experience during your stay. We deeply regret the cleanliness and maintenance issues you encountered in your room. Your feedback is invaluable, and we will immediately address these concerns to improve our accommodations. We appreciate your patience and understanding. Rest assured, we are committed to delivering a more comfortable and enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Sharon
18 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kingsport
Sharon
Séjour de 1 nuit en septembre 2023
Réponse de Travel Inn Kingsport Management le 21 sept. 2023
Dear Sharon,I'm sorry to hear about the uncomfortable and unsafe conditions you encountered at the hotel. If the desk clerk has promised a refund due to the circumstances, it's best to follow up with the hotel's management or the booking platform you used to ensure the refund is processed as agreed upon. They will be able to assist you further with your request and address your concerns.Your safety and comfort during your stay are essential, and it's important that the hotel takes appropriate actions to rectify the situation. If you have any more questions or need further assistance, please feel free to ask.Regards,Travel Inn Kingsport Management
2/10 Horrible
Jody
Voyage en famille
17 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jody
Séjour de 2 nuits en septembre 2023
Réponse de Travel Inn Kingsport Management le 20 sept. 2023
Dear Jody,We sincerely apologize for your unpleasant experience at our hotel. We deeply regret the issues you encountered during your stay, including the safety concerns and room amenities. Your feedback is invaluable, and we will take immediate action to rectify these issues. We appreciate your patience and understanding and have refunded 50% of your charges as a goodwill gesture. We are committed to improving our services and ensuring all our guests stay comfortable. Your feedback will help us enhance our standards. We hope you consider giving us another chance in the future. Thank you for bringing these concerns to our attention.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Voyageur vérifié
2 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2023
Réponse de Travel Inn Kingsport Management le 5 sept. 2023
Dear Guest,Thank you for the rating. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for staying at Travel Inn Kingsport.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Cassandra
28 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cassandra
Séjour de 1 nuit en août 2023
Réponse de Travel Inn Kingsport Management le 31 août 2023
Dear Cassandra,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for staying at Travel Inn Kingsport.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
Lisa
Voyage en famille
25 juil. 2023
Les points faibles : Propreté
Yuck!!!
Lisa
Séjour de 4 nuits en juillet 2023
Réponse de Travel Inn Kingsport Management le 3 août 2023
Dear Lisa,We apologize for your unpleasant experience during your stay. Our team deeply values guest comfort and satisfaction, and we regret falling short of your expectations. We'll address the moisture issue and ensure better room conditions for future guests. Your feedback is valuable to us, and we'll make improvements regarding the amenities mentioned. Please give us another chance to provide you with a more enjoyable stay in the future. Thank you for sharing your concerns.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
Thomas
18 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad experience
Thomas
Séjour de 2 nuits en juillet 2023
Réponse de Travel Inn Kingsport Management le 20 juil. 2023
Dear Thomas,We sincerely apologize for the inconvenience you experienced during your recent stay with us. We deeply regret that the condition of the rooms did not meet your expectations, and we apologize for the issues you encountered with the toilet and TV. We take such matters seriously and are actively working to address these maintenance concerns. Regarding breakfast, we apologize for the misunderstanding, and we will ensure better communication in the future. We truly value your feedback, as it helps us improve our services. We hope you will consider giving us another opportunity to provide a more enjoyable stay.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
David
18 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en juillet 2023
Réponse de Travel Inn Kingsport Management le 19 juil. 2023
Dear David,Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the mildew smell and the outdated condition of the bed area. We take such matters seriously and appreciate your input. Please be assured that we are actively addressing these issues to ensure our guests' comfort and satisfaction. We continuously strive to improve our facilities, and your comments are valuable in helping us prioritize our renovation efforts. We hope to have the opportunity to welcome you back in the future to provide you with an enhanced experience.Sincerely,Travel Inn Kingsport Management
8/10 Bien
William
Voyage d’affaires
8 juil. 2023
Les points forts : Propreté et personnel et service
William
Séjour de 2 nuits en juillet 2023
Réponse de Travel Inn Kingsport Management le 11 juil. 2023
Dear William,Thank you so much for your kind words and for choosing our hotel! We are thrilled that our staff provided you with fantastic service and effectively addressed your concerns. Our team takes pride in delivering exceptional customer service, and we're glad it positively impacted your stay. While we may not be a 5-star property, we strive to offer great value for the price. It would be our pleasure to welcome you back again in the future. Thank you for your feedback and for being our valued guest!Regards,Travel Inn Kingsport Management
2/10 Horrible
Jacob
7 juil. 2023
Jacob
Séjour de 1 nuit en juillet 2023
Réponse de Travel Inn Kingsport Management le 3 août 2023
Dear Jacob,I am deeply disappointed to learn about your recent stay at Travel Inn Kingsport. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Travel Inn Kingsport Management
6/10 Satisfaisant
Rebecca
6 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rebecca
Séjour de 5 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 10 juil. 2023
Dear Rebecca,Thank you for your feedback on your recent stay at our hotel. We appreciate your positive comments about our great location and the convenience of having a Wal-Mart nearby, as well as the proximity to major highways. We are delighted that you found the place quiet and had no issues with other guests. We understand your concern about the slightly aged room and property. We constantly strive to maintain our facilities and are actively working on renovations to address these areas, including the peeling paint and wear and tear on the air conditioner. We value your satisfaction and hope to welcome you back for an even better experience in the future.Regards,Travel Inn Kingsport Management
4/10 Médiocre
Karen
2 juil. 2023
Karen
Séjour de 1 nuit en juin 2023
Réponse de Travel Inn Kingsport Management le 5 juil. 2023
Dear Karen,We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Travel Inn Kingsport is to provide the best lodging experience in Kingsport, and it looks like we failed to meet that mark. It would be very helpful if you could contact us and provide more context and feedback so we can improve.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
Pamela
Voyage en famille
29 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pamela
Séjour de 2 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 3 juil. 2023
Dear Pamela, We sincerely apologize for the negative experience you encountered during your stay. We pride ourselves on providing our guests a clean and comfortable environment, and we regret that we fell short of your expectations. We take your feedback seriously and will address the issues you raised with our maintenance and housekeeping teams to ensure these problems are rectified. Additionally, we apologize for any inconvenience caused during the check-out process. We appreciate your husband's understanding and assure you that we will take immediate steps to improve our facilities and services. Your satisfaction is important to us, and we hope you will consider giving us another chance.Sincerely,Travel Inn Kingsport Management
4/10 Médiocre
Jane
17 juin 2023
Jane
Séjour de 4 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 20 juin 2023
Dear Jane,We are sorry to see that your experience at our hotel, Travel Inn Kingsport, was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Robert
Voyage en famille
17 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 20 juin 2023
Dear Robert, Thank you for taking the time to write us with your feedback. I am very sorry for the issues you experienced in the bathroom. I will make sure our maintenance team addresses them immediately. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience it caused you. We will certainly review your points and look to improve. The management team has been notified of your concerns and will take the appropriate measures to improve future guest stays. Once again, we apologize for your experience. Sincerely, Travel Inn Kingsport Management
2/10 Horrible
CRYSTAL
Voyage en famille avec de jeunes enfants
14 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CRYSTAL
Séjour de 2 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 15 juin 2023
Dear CRYSTAL,Thank you for staying with us and for taking the time to provide us with your valuable feedback. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we apologize for any inconvenience caused. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Bradley
Voyage en famille
13 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bradley
Séjour de 1 nuit en juin 2023
Réponse de Travel Inn Kingsport Management le 14 juin 2023
Dear Bradley,Thank you for leaving us a review, however, we are disappointed to learn that you were unhappy with your stay at Travel Inn Kingsport. It breaks my heart to know that your stay with us was unpleasant. Please contact us to provide more details, and your issues will be resolved before your next trip.Once again, please accept our sincere apologies for your poor experience staying at Travel Inn Kingsport.Sincerely,Travel Inn Kingsport Management
8/10 Bien
Voyageur vérifié
11 juin 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Convenient
Voyageur vérifié
Séjour de 7 nuits en juin 2023
Réponse de Travel Inn Kingsport Management le 14 juin 2023
Dear Guest,Thanks for the positive review regarding your stay at Travel Inn Kingsport. We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere. We are happy you enjoyed our convenient location. Thanks again for staying with us, and kindly recommend us to anyone visiting Kingsport.Regards,Travel Inn Kingsport Management
2/10 Horrible
Sylvalin
5 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvalin
Séjour de 4 nuits en mai 2023
Réponse de Travel Inn Kingsport Management le 7 juin 2023
Dear Sylvalin,We are very sorry to hear that you were disappointed with your stay at our hotel. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We apologize that you had to experience someone in the hotel smoking. Please know that we are a non-smoking hotel and do charge for smoking offenses. We would have handled the situation if we had been informed of the matter, we would have dealt with the situation. The management team has been notified of your concerns and will take the appropriate measures to improve future guest stays. Once again, we apologize for your experience. Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Deborah
31 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 6 nuits en mai 2023
Réponse de Travel Inn Kingsport Management le 1 juin 2023
Dear Deborah,I am sorry to hear that you didn't enjoy your time during your stay with us in Kingsport. We aim to deliver 100% guest satisfaction, but it’s apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Brian
Voyage d’affaires
13 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst hotel
Brian
Séjour de 1 nuit en mai 2023
Réponse de Travel Inn Kingsport Management le 16 mai 2023
Dear Brian,I sincerely apologize for your stay at the Travel Inn Kingsport. I'm devastated to learn that our team fell short of our goal of providing exceptional hospitality to every guest. We go to great lengths to ensure that our guests have a pleasant stay. Unfortunately, our efforts appear to be lacking in several areas. We value your feedback and are working to improve our overall experience so any additional details would be greatly appreciated.Sincerely,Travel Inn Kingsport Management
10/10 Excellent
Jose
Voyage en famille
27 avr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Customer service was great
Jose
Séjour de 1 nuit en avril 2023
Réponse de Travel Inn Kingsport Management le 1 mai 2023
Dear Jose,We are always pleased to receive feedback from our guests in relation to their stays with us at Travel Inn Kingsport, and we are delighted with your perfect score rating and comments - thank you very much. Our team is the hotel’s backbone and they strive to make sure that every guest has a great experience; comments such as yours that is a testament to their hard work. We ensure our property and rooms are hygienic enough for your worry-free pleasurable stay. We will take your suggestion into consideration. Come back and see us soon on your next visit to Kingsport. Until then, take care!Regards,Travel Inn Kingsport Management
10/10 Excellent
Austin
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Austin
Séjour de 2 nuits en avril 2023
Réponse de Travel Inn Kingsport Management le 27 avr. 2023
Dear Austin,Thank you so much for your All-star review! We will share this with our team to let them know to keep up the amazing work. It's great to hear that you found our place quiet and peaceful during your stay.We hope to see you again soon! Thanks for staying with us. Regards,Travel Inn Kingsport Management
2/10 Horrible
Brian
24 avr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en avril 2023
Réponse de Travel Inn Kingsport Management le 26 avr. 2023
Dear Brian,We are very sorry to hear about your negative experience staying with us. I am very sorry for the issues you experienced in the bathroom. I will make sure our maintenance team addresses them immediately. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
tracy
12 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tracy
Séjour de 2 nuits en avril 2023
Réponse de Travel Inn Kingsport Management le 13 avr. 2023
Dear Tracy,Thank you for taking the time to leave us a review. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Stephen
Voyage en famille
9 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en avril 2023
Réponse de Travel Inn Kingsport Management le 11 avr. 2023
Dear Stephen,I am disappointed to know that your stay with us was not up to par! I wish you would have mentioned the things that did not meet your expectations while staying with us. I assure you that we will improve our on-site amenities and the various other shortcomings based on your feedback. I do hope you give us another chance as we will improve our service. We do apologize for not delivering you with the hospitality we are known for and do hope you contact us to provide more details about the issues with your stay.Please accept my sincere apologies.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
Lee
Voyage en famille
20 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting, and Health Dept will be contacted !!!!
Lee
Séjour de 2 nuits en mars 2023
Réponse de Travel Inn Kingsport Management le 24 mars 2023
Dear Lee,First and foremost, we want to sincerely apologize for your experience during your stay with us. Guest satisfaction for us is highly rewarding, so will look into your remarks, experience, and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future.Sincerely,Travel Inn Kingsport Management
2/10 Horrible
CRYSTAL
Voyage en couple
17 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CRYSTAL
Séjour de 2 nuits en mars 2023
Réponse de Travel Inn Kingsport Management le 24 mars 2023
Dear Crystal,We are sorry to hear that several things during your stay did not meet your expectations. Please accept my sincere apologies for your overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Sincerely,Travel Inn Kingsport Management
8/10 Bien
britteny
28 févr. 2023
britteny
Séjour de 1 nuit en février 2023
Réponse de Travel Inn Kingsport Management le 2 mars 2023
Hello Britteny,Thank you for choosing to stay with us when you visited Kingsport. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Travel Inn Kingsport! Kind Regards,Travel Inn Kingsport Management