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Avis sur Red Roof Inn Kingsport

2 out of 5
Red Roof Inn Kingsport
100 Indian Center Ct, Kingsport, TN

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 240 avis sur 819." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 819." "
Note des voyageurs de 6 (Satisfaisant), d’après 158 avis sur 819." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 819." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 819." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Mélanie

Les points forts : Personnel et service
Les points faibles : Propreté
Chambre à l'odeur nauséabonde. Propreté douteuse. Eau de la piscine toute floue donc pas confiance dans le nettoyage. Après pour le prix payé (54 euros), je vais pas trop rechigner.
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Allison, St. Charles

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de LaTunde RediResponse Specialist le 24 avr. 2024
Hello Allison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Edward

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was great. Friendly clean safe hit all the checkpoints.
Séjour de 2 nuits en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 15 avr. 2024
Dear Edward,Thank you for your comments after your recent visit at the RED ROOF INN KINGSPORT. You complimented our friendly staff, great breakfast and clean hotel. We truly appreciate the kind remarks. Feedback from our Red Roof guest is always welcome as we seek to provide comfortable stays for all guests.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Steve

Voyage en groupe
Les points forts : Propreté et personnel et service
Door to rooms.were not sealed properly. Had to set the temp to 78 in order to keep warm as cold air was blowing through the door side and threshold.
Séjour de 1 nuit en avril 2024
Réponse de Olivia RediResponse Specialist le 14 avr. 2024
Hello Steve, Thank you for telling us about your stay at the Red Roof Inn Kingsport. I am disappointed that your stay fell short due to the issues you encountered during your visit, which resulted in a 3/5 score. You indicated that your room door was not sealed properly, you had to set the temperature to 78 in your room in order to keep warm along with the other concern mentioned. Please accept our sincerest apologies the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and safe accommodations for all our guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome breakfast. Clean room. Friendly staff.
Séjour de 3 nuits en avril 2024
Réponse de Olivia RediResponse Specialist le 5 avr. 2024
Hello Edward, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Kingsport. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our awesome breakfast, our friendly staff and our clean rooms. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Makorogo

Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 12 avr. 2024
Dear Makorogo,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Kingsport is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Horrible

Nancy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor service.
I was refused a room because I didn't live out of a 60 mile radius. I had surgery so decided to stay in kingsport overnight as I had recheck next day. Got to motel and was denied. Never heard of this. Not sure if motel or Hotels.com submitted payment to my credit card company next day which has been disputed. This restriction should have been provided with motel description.
Séjour de 1 nuit en février 2024
Réponse de Toni-Ann RediResponse Specialist le 23 févr. 2024
Hello Nancy,Thank you for reviewing our Red Roof Inn Kingsport. We are disappointed to see that your 1/5 scoring of our property was due to the policies of our location inconveniencing your stay. Our policy indicates that only bookings from non-local guests are accepted; guests whose residence is within 60 mi (96.56 km) of the property will not be allowed to check in. We sincerely apologize for any miscommunication. However, this policy is located in the important information section of our listing, under the "need to know" tab. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We wish you the best in your future travels.Sincerely,Red Roof Management

2/10 Horrible

Talisha

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Carla RediResponse Specialist le 21 févr. 2024
Hello Talisha, Thank you for taking a moment to complete our survey. At the Red Roof Inn Kingsport we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bien

Tonette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jan 27
The hotel was comfortable. I expected a reading chair in the room and there wasn't one. But other than that the room was comfortable and clean. The rules about having your dog with you were contradictory and I think some additional thought might go into them.
Séjour de 1 nuit en janvier 2024
Réponse de Recordo Rediresponse Specialist le 3 févr. 2024
Hello Tonette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kingsport. Red Roof value you as a our guest and welcome your 4/5 score. Your highlight of having a clean and comfortable stay was thrilling to read. You stated that our pet policy wasn't to your liking, also you were hoping for a chair in the room. Your feedback is important and will be taken into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Bien

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de AdraineRediresponse Specialist le 10 janv. 2024
Hello Brad,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Adraine Rediresponse Specialist le 9 janv. 2024
Hello Natasha,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Horrible

Chris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Adraine Rediresponse Specialist le 9 janv. 2024
Hello Chris,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Adraine Rediresponse Specialist le 9 janv. 2024
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Satisfaisant

Frank

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Tianna RediResponse Specialist le 26 déc. 2023
Hello Frank,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsport and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Venice

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Its nice clean and quiet great stay every time
Séjour de 2 nuits en décembre 2023
Réponse de Xao RediResponse Specialist le 19 déc. 2023
Hi Venice,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Kingsport with us. It was so rewarding to see that we earned your 10/10 score with our nice and clean location that provided you with great stays. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

4/10 Médiocre

Jeff

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements
Extremely noisy beds; the noisiest I’ve ever seen
Séjour de 1 nuit en décembre 2023
Réponse de Chirell RediResponse Specialist le 15 déc. 2023
Dear Jeff,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Kingsport. It was disheartening to read your feedback in regards to our extremely noisy beds. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

2/10 Horrible

April

Séjour de 1 nuit en décembre 2023
Réponse de Chirell RediResponse Specialist le 29 déc. 2023
Dear April,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Horrible

Rebecca

Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 5 déc. 2023
Hello Rebecca,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always enjoyed staying at the red roof inns never been a disappointment ..
Séjour de 1 nuit en novembre 2023
Réponse de OnielRediresponse Specialist le 29 nov. 2023
Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Kingsport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to keep achieving that with your visits. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Médiocre

Donna

Séjour de 4 nuits en novembre 2023
Réponse de Toni-Ann RediResponse Specialist le 9 déc. 2023
Hello Donna,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

2/10 Horrible

Tim

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Floor and room nasty, exhaust fan in bathroom didn’t work,hair dryer fell off the wall . Remote for tv would not work , Door safety latch about to fall off wall . I will never stay in red roof again .
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Horrible smell inside and outside. Floors were dirty
Séjour de 2 nuits en octobre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 16 oct. 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Médiocre

Delmar

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Has Roku TV. Unable to find any channels listed on the guide. Phone in room also does not work. Front desk said the are aware of it.
Séjour de 1 nuit en octobre 2023
Réponse de Kerry-Lee RediResponse Specialist le 16 oct. 2023
Dear Delmar,Thank you for taking the time to share your feedback regarding your experience with us at the RED ROOF INN KINGSPORT. We sincerely appreciate your comments and we apologize for your less than ideal experience. You indicated that you were unable to find the channels listing and the phone did not work in the room. Your feedback is taken very seriously, and rest assured the appropriate measures will be taken to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thanks for your feedback. All the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Kimberly

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Good and Bad
Séjour de 1 nuit en octobre 2023
Réponse de Kerry-Lee RediResponse Specialist le 8 oct. 2023
Dear Kimberly, We at the RED ROOF INN KINGSPORT are appreciative of your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Jake

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
SUPERIOR ACCOMMODATIONS????
The hotel was not as esthetically pleasing as the photos depicted. Our superior room accommodation was pretty basic. However, we did have a small microwave and refrigerator, which are always welcomed. This is the first Red Roof Inn we have visited that offered a breakfast. This was a plus. It was also pretty good for a freebie. The curtains, sofa and bench in our unit need to be updated. The paint job in our unit (Room132) was terrible. I would probably opt for another hotel on a subsequent visit; but this served the purpose for our one-night stayover.
Séjour de 1 nuit en septembre 2023
Réponse de Recordo Rediresponse Specialist le 30 sept. 2023
Hello Jake,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KINGSPORT. I'm happy you were pleased with our breakfast service. However, you indicated that a few amenities in your room needed updating as well as the paint job. Please know that Red Roof does value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 Bien

Joshua

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en septembre 2023
Réponse de Devorine Red Roof Management le 29 sept. 2023
Thank you for rating your recent stay at Red Roof Inn Kingsport, Joshua. I'm so glad we earned your 4/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Edward

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The breakfast was great! Unfortunately the room itself was dirty, a sock from a prior guest in plain view, the floor filthy
Séjour de 2 nuits en septembre 2023
Réponse de Xao Red Roof Management RediResponse Specialist le 23 sept. 2023
Thank you for sharing your feedback with us, Edward. The team at the Red Roof Inn Kingsport was pleased to know that you were fond of our great breakfast. However, you made mention of the room's cleanliness being subpar. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Bien

Teresa

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Looks like some updating had taken place but some basics were left undone.
Séjour de 1 nuit en septembre 2023
Réponse de Oniel Rediresponse Specialist le 21 sept. 2023
Hello Teresa,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Kingsport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice budget motel
Good clean room, good price, decent breakfast. Because careful in parking lot, because there are some feral cats who live on the property - but would repeat.
Séjour de 2 nuits en septembre 2023
Réponse de Tianna RediResponse Specialist le 13 sept. 2023
Hello David, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of your room and the breakfast, prompting your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as our guest and appreciate your feedback. Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely, Tianna RediResponse Specialist

6/10 Satisfaisant

Jody

Apparently the AC unit was leaking water. There was so much moisture in the room that my clothes and shoes and everything else were damp. Water was seeping up from the hardwood floor all over the room. Other than that issue, the room was clean. The breakfast buffet had a good selection.
Séjour de 1 nuit en août 2023
Réponse de Chevanese RediResponse Specialist le 7 sept. 2023
Dear Jody,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. We appreciate your 3/5 rating and are happy that the breakfast buffet, and the cleanliness of the room met your expectations. However, you mentioned that the AC unit was leaking water and the water was seeping up from the hardwood floor, which hindered your stay. Please accept our sincerest apologies for any inconvenience caused. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Jason

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Defiantly will not go again.
We stayed in room 125 within the last week, trim was falling off the baseboard next to the bed. the floors were still dirty, there was a sock next to the bed noticed the next am, the tub was not clean at all, the faucet for the tub was loose and felt as if it wanted to break and the room smelled like a turtletank. then when we woke up we discovered mystery stains all over the white sheets. I didn't even dare to use the creepy middle blanked as who knows when it was washed last. The "neighbors" who seem to live there (since there were grills and stuff setup up everywhere) were sus as can be. Seemed to have an outbreak of methskeeto bites. was glad to have all the tires on the car then next morning since they were brand new. I was thinking it was going to be decent for the price after all it was a 8.0 rating in 2015... lol forgot to add about the mildew issues on the floors and walls. would not recommend even as a HIDEOUT if you escape a local prison as odds are you will get killed by tenants.
Séjour de 1 nuit en septembre 2023
Réponse de Nishaye RediResponse Specialist le 6 sept. 2023
Dear Jason,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsport. I am disappointed that your experience did not meet your expectations. You indicated the floors were dirty, the faucet for the tub being loose amongst other concerns you mentioned which might have hindered your stay. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christhian

Séjour de 2 nuits en septembre 2023
Réponse de Devorine Red Roof Management le 25 sept. 2023
Thank you for rating your recent stay, Christhian. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Kingsport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Bien

Randy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Nishaye Red Roof Management le 29 août 2023
Dear Randy,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Kingsport. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Horrible

Scott

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can’t rent if you’re within a 60 mile radius. So for those of us that are moving, and have a uhaul full of stuff for a move to another state, this is not an option.
Séjour de 1 nuit en août 2023
Réponse de Nishaye Red Roof Management le 31 août 2023
Dear Scott,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kingsport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you stay was less then pleasant. Your feedback is very important to us, so thank you for sharing.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Andra

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place has made a lot of changes over the years. I was surprised the facilities were clean, staff was nice and there was a hot breakfast! This was a winner in my books. Beds were super comfortable! I will stay here again. Downside is the plumbing is older. I can live with that.
Séjour de 3 nuits en août 2023
Réponse de Tianna RediResponse Specialist le 22 août 2023
Hello Andra, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Kingsport. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

4/10 Médiocre

lynne

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room had a lot of moisture in the room and floor. It was so bad, our clothes were damp to the touch. Moisture grows mold and is very unhealthy.
Séjour de 1 nuit en août 2023
Réponse de Oshane RediResponse Specialist le 17 août 2023
Dear Lynne, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted regarding the room. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

JOSEPH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Red roof Kingsport Tennessee
Any at the front desk after I drove 12 hours to get there was amazing
Séjour de 1 nuit en août 2023
Réponse de Julie - GM le 16 août 2023
That is great to hear! I will pass along your comments to Amy.

4/10 Médiocre

Joan

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
No TV due to poor internet wifi
Séjour de 2 nuits en juillet 2023
Réponse de Sashauna Red Roof Management le 3 août 2023
Hello Joan,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Médiocre

Kimberlie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Gabrielle RediResponse Specialist le 30 juil. 2023
Thank you for taking a moment to leave a review, Kimberlie. Myself and the staff at the Red Roof Inn Kingsport were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not enough staff (one person, keys to rooms were not functioning. My wife and I felt unsafe. No elevator.
Séjour de 1 nuit en juillet 2023
Réponse de Oshane RediResponse Specialist le 27 juil. 2023
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Theresa

Séjour de 1 nuit en juillet 2023
Réponse de Olivia RediResponse Specialist le 25 juil. 2023
Dear Theresa, The staff at the Red Roof Inn Kingsport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Rita

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a wonderful place to stay, wee love to and stay there everytime we are in the area
Séjour de 5 nuits en juillet 2023
Réponse de Dannielle Rediresponse Specialist le 23 juil. 2023
Dear Rita,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KINGSPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

6/10 Satisfaisant

John

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
property and landscaping were good but rooms were dirty and in need of renovations
Séjour de 3 nuits en juillet 2023
Réponse de Dannielle Rediresponse Specialist le 23 juil. 2023
Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KINGSPORT. We are sorry to read that the room lacked cleanliness and the upkeep want to your standard, however, we are happy to know that you liked our property and landscaping. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Alta, San Francisco

Séjour de 1 nuit en juillet 2023
Réponse de Nishaye Red Roof Managemen le 6 août 2023
Hi Alta, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Kingsport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

William

Voyage en groupe
Séjour de 1 nuit en juillet 2023
Réponse de Dannielle Rediresponse Specialist le 14 juil. 2023
Hello William,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Devorine RediResponse Specialist le 6 juil. 2023
Thank you for taking a moment to complete our survey, Daniel. The staff at the Red Roof Inn Kingsport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 Satisfaisant

R'J

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
This location needs to have rooms deep cleaned. The floors were a vinyl laminate floor and you could feel they were dirty. All surfaces were very dirty on the edges. Beds very comfortable. Just needs a little more TLC.
Séjour de 1 nuit en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 juin 2023
Dear R'J, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience was less than ideal due to the highlighted uncleanliness. However the beds were very comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

10/10 Excellent

Gene

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 juin 2023
Dear Gene, We at the RED ROOF INN KINGSPORT are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Satisfaisant

Jerry

Les points faibles : Personnel et service
Desk staff not friendly
Séjour de 1 nuit en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 juin 2023
Dear Jerry, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience was less than ideal due to the unfriendly staff you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 14 juin 2023
Dear Michael, We at the RED ROOF INN KINGSPORT are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist