6/10 Satisfaisant
Sue B.
12 oct. 2022
Les points faibles : Propreté
Disappointing cleanliness and other issues with the property.
From the outside this looks like an idyllic cottage, and on the plus side there is plenty of room for all the guests and the beds were fairly comfortable. However, the list of issues we had is extremely long and we were less than impressed with how the manager spoke to us.
On arrival one guest found that she got locked in the bathroom and then found a dirty toenail, swab with blood on and other rubbish under her bed, a wet towel under her bed and someone’s dirty socks on her bed. The manager Richard’s response to this was “Well the last family did leave it in a terrible mess”. Insinuating that it wasn’t cleaned properly because of this.
Richard came to fix the lock but was abrupt and said “Why don’t you give me a list of everything you aren’t happy with?” When we complained about the cleanliness his answer was “This is the countryside, there will be a spider every 8 minutes”. On presentation of the bedroom rubbish that were found, he agreed this was poor and said that the cleaners could come back however it was too late in the day for this.
He shhh’d one of us as we were explaining things that were wrong with the property and was very curt. The property is extremely dated including most amenities. Throughout our stay we found various things broken, dangerous or dirty. Below is a short list of examples:
Broken handles making knives dangerous in kitchen.
Chunks of plaster out of the walls.
Thick black mould growing on shower screen.
Cracked tiles throughout.
Old food left in bed bin and bottom of freezer was filthy, with frozen chips left in.
Old food and dirt such as crisps, under sofa cushions.
Some sheets e.g undersheet on children bedding was threadbear.
Stained carpets.
Broken blind.
Pots, pans not cleaned.
Water leaking from upstairs shower into kitchen.
Broken plug sockets.
Bad smell in fridge.
Pill found on kitchen floor that children could have eaten.
Terrible WIFI.
Rat heard and seen directly outside property door in flower bed.
Doors that weren’t shut properly.
Toilets that are hard to flush.
Washing line situated next to stinking septic tank.
The toilet seat in the family room broke within ten minutes of us arriving. Richard glued it back together and it broke again a day later, this time coming completely off. He fixed this again and said “a new unit is on its way”.
Sue B.
Séjour de 7 nuits en juillet 2022