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Avis sur Quality Inn Kings Mountain

2.5 out of 5
Quality Inn Kings Mountain
722 York Rd, Kings Mountain, NC

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 134 avis sur 548." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 548." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 548." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 548." "
Note des voyageurs de 2 (Horrible), d’après 116 avis sur 548." "

6,6/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Anne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et équipements
Ok place to stay, not clean
Séjour de 8 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Anne,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

8/10 Bien

HENRY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was good for what I paid for. Manager accommodated my early ✔️ in I would reserve again
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear HENRY,We're delighted to hear that you had a positive experience during your stay and that our manager was able to accommodate your early check-in. Providing excellent service and value for our guests is important to us, and we're glad that we met your expectations. We look forward to welcoming you back again in the future! Sincerely, Hotel Manager

8/10 Bien

Irene

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Irene,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

marisa

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 mai 2024
Dear marisa,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Jimmy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check-in was easy , Free breakfast was Good .
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Jimmy,Thank you for your glowing feedback. We're delighted to hear that your check-in process was smooth and that you enjoyed our complimentary breakfast offerings. Ensuring a hassle-free arrival and providing a satisfying breakfast experience are top priorities for us. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Herbert, Bamberg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property. It is in a great location with plenty of places for dining. The staff is always super friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Herbert,Thank you for your fabulous feedback. We're thrilled to hear that you love our property! It's wonderful to know that our location and nearby dining options have enhanced your stay. Our team takes great pride in providing friendly and helpful service, and we're delighted that you've experienced just that. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

8/10 Bien

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Jesse,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Horrible

joseph

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Door looked like someone attempted to kick it in so you could see the outside from the inside of the room. The bathroom had pee on the walls. The toilet haf grime and nastiness around the base. The bathroom floor had mold. We put a towel on the ground to step out onto after the shower and the wet towel was black from the dirt on the ground indicating it has not been cleaned. Light sockets were dirty faded. After driving for hours to get there, we checked in and we had to wait 10 to 15 minutes as their system updated so we could get our key. We asked if we could sit in the lobby being that we have been in the car for hours and was told no the lobby is closed. Not like we paid money to stay there or anything. Then we were told there's a deposit and it's on the website. I said no, it's not anywhere on the website and you have our card we've already paid. We were told that's just the room charge. There's a deposit of $60. So being exhausted at 11:00 we gave the deposit but seems sort of scammy. Granted they did give me the deposit back when I checked out but this should be included prior to being led to drive to the location and then slapped in the face with a new stipulation. I booked on Expedia and didn't find anything about this listed. Expedia definitely should put this on the listing so people aren't misled. Financial times are tight and some people don't have an extra $60 to let them hold overnight while you sleep in the room you've already paid for.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 15 mars 2024
Dear joseph,We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the high standards we strive to uphold. Rest assured, we take your feedback seriously and will address each concern with our team to ensure immediate improvements are made. Additionally, we will work to ensure better communication regarding any additional fees or deposits in the booking process. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Michelle,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Fabian, New york

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and pleasant place
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 11 mars 2024
Dear Fabian,Thank you so much for your fabulous feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justo lo q necesitaba, a buen precio,empleados muy atentos y desayuno bueno y variado
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Michelle,Thank you for your wonderful feedback. We're delighted to have met your needs and that you found value in your stay with us. It's great to hear that our attentive employees and the varied breakfast added to your positive experience. We look forward to welcoming you back whenever you need a place to stay!Sincerely, Hotel Manager

2/10 Horrible

Amber

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff at this hotel is extremely rude to their customers. Management even, was very rude and unaccommodating! I will NEVER stay at this hotel again and I do NOT recommend it to anyone!
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 24 févr. 2024
Dear Amber,We deeply regret hearing about your negative experience with our staff and management. Please accept our sincerest apologies for any rudeness or lack of accommodation you encountered. Your feedback is invaluable, and we'll address these issues promptly to ensure a more positive experience for our guests in the future. We appreciate your honesty and hope you will reconsider giving us another chance.Sincerely, Hotel Manager

10/10 Excellent

Susan

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Nice place close to my destination :)
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 15 févr. 2024
Dear Susan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

4/10 Médiocre

Alison

Voyage en couple
Les points faibles : Propreté et personnel et service
Ok property. Staff was rude
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager. le 12 févr. 2024
Dear Alison,We appreciate your feedback and are genuinely sorry to hear that you found our property only "ok" and experienced rudeness from our staff. Providing excellent service is our priority, and we apologize for falling short of your expectations. We take your comments seriously and will address this matter internally to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

4/10 Médiocre

Dina

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
My room was not what I was expecting and the shower is broken
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 11 févr. 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with your room not meeting your expectations and the broken shower. Your feedback is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to make it right and welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bien

Randy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Looked like the location was under going a management change. Personnel at the reception desk and morning staff for breakfast was all l had the opportunity to speak with and observe. The staff is great. However I was concerned there was no knowledge of the drain clog in the bathtub of room 114. Needs time to complete whatever change over is going on. Have to be back again next month. It’ll be interesting to see if there are any improvements.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager. le 9 févr. 2024
Dear Randy,Thank you for your kind feedback. We appreciate your understanding during what seems to be a transitional period for our management. It's heartening to hear that you found our staff to be great. We apologize for the oversight regarding the drain clog in Room 114. Rest assured, we will address this issue promptly to ensure a more seamless experience for our guests. We hope to welcome you back next month and provide you with an improved and more enjoyable stay.Sincerely, Hotel Manager

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and great Continental breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 6 févr. 2024
Dear Larry,Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate that you shared your experience so that we can continue to focus on improving the processes we have to satisfy our guests. We are thrilled to hear that you find our room clean, the staff very friendly, and the breakfast nice. We look forward to your next stay!Sincerely, Hotel Manager

2/10 Horrible

rick

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 21 mars 2024
Dear rick,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Bien

Jordan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 2 févr. 2024
Dear Jordan,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

2/10 Horrible

MONTY

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 29 janv. 2024
Dear MONTY,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything is fine except the Wi-Fi doesn’t work!
Séjour de 7 nuits en janvier 2024
Réponse de Hotel Manager le 29 janv. 2024
Dear Guest,We're glad to hear that most aspects of your stay were fine, but we apologize for the Wi-Fi issue you experienced. We understand that reliable internet connectivity is important, and we will work to address this problem to ensure a better experience for our guests in the future. Thank you for bringing it to our attention, and if you ever choose to stay with us again, we hope to provide you with an improved Wi-Fi experience.Sincerely, Hotel Manager

8/10 Bien

marshall

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much Improved
I stayed here a couple years ago & was not happy with conditions…. However, The place has been renovated & seemed like an entirely different experience. An excellent value. Clean, well lit, well maintained…. would definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 22 janv. 2024
Dear marshall,We appreciate you giving us another chance and providing feedback on your recent experience. It's wonderful to hear that the renovations have made a positive impact on your stay, and we're delighted that you found the conditions much improved. Your satisfaction with the cleanliness, lighting, and overall maintenance is important to us, and we're thrilled to have exceeded your expectations this time.Thank you for recognizing the changes and considering us as an excellent value. We look forward to welcoming you back in the future, and we're committed to providing you with a consistently enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Herbert, Bamberg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was GREAT!!!! Very nice facility.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 20 janv. 2024
Dear Herbert,Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience with our staff and found our facility to be very nice. Your kind words are greatly appreciated, and we're proud to have contributed to your positive stay. We look forward to welcoming you back in the future. Sincerely, Hotel Manager

2/10 Horrible

Maria

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very bad very uncleanliness bathrooms were nasty looking there was hair in the tub and on the bed is very disgusting
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 19 janv. 2024
Dear Maria,We are sorry to hear about your unpleasant experience. Cleanliness is a top priority for us, and it's concerning to learn that your room did not meet our standards. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we will address this issue immediately to ensure it doesn't happen again in the future. We appreciate your understanding, and we'll work diligently to make improvements. Sincerely, Hotel Manager

2/10 Horrible

Rick

Les points faibles : Propreté et équipements
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 16 janv. 2024
Dear Rick,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Manager. le 13 janv. 2024
Dear Robert,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was disgusting
When we first arrived, the room looked decent but upon further settling in, it became obvious that there was very little cleaning actually done. There was blood on one of the beds sheets, trash in the bathroom and whenever you walked on the floor it turned your feet or socks black from filth.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager. le 11 janv. 2024
Dear Guest,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Médiocre

Kathleen

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
the beds were hard and seen 4 roaches the night staff wasn't very friendly and every morning we had to go to the office cause the card could lock us out
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Kathleen,We are truly sorry to hear about your negative experience. Issues with bed comfort, pests, unfriendly staff, and key card problems are not acceptable. We take these matters seriously and will address them immediately with our team to ensure improvements. Your feedback is valuable, and we apologize for the inconvenience caused during your stay. We hope to have the chance to make things right if you consider staying with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Darrick

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Darrick,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Rafael

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 23 janv. 2024
Dear Rafael,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Manager. le 1 févr. 2024
Dear Robert,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 10 stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

6/10 Satisfaisant

jessica

Séjour de 6 nuits en décembre 2023
Réponse de Hotel Manager. le 1 janv. 2024
Dear jessica.Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Samuel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very nice place and staff
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 29 déc. 2023
Dear Samuel,Thank you for your positive feedback! We're delighted to hear that you found our place to be very nice and that our staff made your experience enjoyable. We appreciate your kind words and look forward to welcoming you again in the future. Sincerely, Hotel Manager

2/10 Horrible

Rick

Les points faibles : Équipements
No hot wAter for shower both dAys ok heater didn't work
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 27 déc. 2023
Dear Rick,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Toby

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 15 janv. 2024
Dear Toby,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Bien

Christopher

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Decent rooms, owners were rude and went around knocking and trying to get you to leave early before checkout so they could clean.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 26 déc. 2023
Dear Christopher,Thank you for sharing your experience with us. We're glad to hear that you found the rooms decent, We will address this issue with our team to ensure a more respectful and considerate approach to guests. We appreciate your understanding, and we hope you'll consider giving us another chance to provide you with a better stay in the future. Sincerely, Hotel General Manager

6/10 Satisfaisant

Danny

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Wouldnt recommend
The room was dirty there was hair all over the place and urine on the toilet, holes in the walls and the shower bar was hanging off the wall. The front desk lady was great though.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Danny,We are sorry to learn about all the inconvenience you had to endure. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

8/10 Bien

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wi-Fi not secure and doesn’t work.
Séjour de 7 nuits en décembre 2023
Réponse de Hotel Manager. le 19 déc. 2023
Dear Robert,We are sorry to hear about the issues you're experiencing with the Wi-Fi. Security and functionality are important aspects of our service, and we apologize for any inconvenience caused. We'll investigate the matter and work to address both the security and connectivity issues. We appreciate your understanding as we strive to improve the Wi-Fi experience for our guests.Sincerely, Hotel Manager

6/10 Satisfaisant

Derrick

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The property wasn’t bad for the price. The staff wasn’t great. On day 2 of 4 they went into my room and disconnected the heating element in the air conditioner. They also removed the used towels from the sleeping area, refolded them and put them Back in the bathroom. The only reason I would return is because it’s work travel and I had a rate of $35 per night.
Réponse de Hotel Manager. le 18 déc. 2023
Dear Derrick,Thank you for providing your feedback. We apologize for the inconvenience you experienced with our staff and the housekeeping issues during your stay. We take your comments seriously and will address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and are grateful for your continued business during your work travels. If there's anything specific you'd like us to address, please let us know. We hope to have the opportunity to improve and provide a more positive stay for you in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 18 déc. 2023
Dear David,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Horrible

Natasha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NO CUSTOMER SERVICE BAD MANAGEMENT
I booked this room and it did say non refundable however there should of been a word UNLESS in there. Got to the hotel and mind you I am disabled. I called ahead of time to let the lady know I was not able to walk and needed a down stairs room. I am in a wheelchair and barley able to walk. My husband went in there to pay for the room. It was really bad weather and we needed sleep after coming 4 hours to see family. The lady told him he could not pay that I would have to come in to pay and show id. He explained to her my condition and said he was my husband and showed his id We have the same last name, She demanded that I come in or she couldn't give him the room. I was parked right in front and she was able to see me in the car. No kind of customer service. I went in there and she asked how I was doing . I told her not good being she made me walk in knowing the issue. She said to me before you take this room can you walk steps. I told her NO and why are you asking? She said cause the room is upstairs. I said no we talked on the phone and you said the room will be down stairs and everything would be fine. She said I can give you a down stairs for an upgrade. I said listen I cant stand for a long period of time and I want the room I requested and you said I could get it after booking online. She explained that it is not possible. I said then in that case I need a refund due to not meeting my needs. She said that she could not give me a refund because it was non-refundable.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 19 déc. 2023
Dear Natasha,I'm truly sorry to hear about the challenging experience you had with the hotel. It sounds like there was a clear miscommunication and a lack of understanding about your specific needs, and I apologize for any inconvenience and distress this may have caused. We will use it to address the issues you've raised in terms of communication and customer service. Again, I apologize for the difficulties you faced, and I hope the hotel can find a satisfactory resolution for you.Sincerely, Hotel Manager

10/10 Excellent

Bobby

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager. le 16 déc. 2023
Dear Bobby,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Herbert, Bamberg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 déc. 2023
Dear Herbert,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Horrible

rick

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 déc. 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very friendly and the breakfast options were nice!
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear jacqueline,Thank you for sharing your positive experience! We're delighted to hear that you found our staff very friendly and enjoyed the breakfast options. Providing a friendly and welcoming atmosphere, along with a variety of breakfast choices, is important to us. We hope to have the pleasure of hosting you again during your future travels. Sincerely, Hotel Manager

4/10 Médiocre

Anna

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Anna,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Bien

Tihesha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Tihesha,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Bien

Justin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
could use a little updating
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 11 déc. 2023
Dear Justin,Thank you for your feedback. We appreciate your input, and we understand that updates can contribute to a more enjoyable stay. Guest comments are valuable to us, and we will certainly consider your suggestion as we work towards improving our facilities. We hope to provide you with an enhanced experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Raven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Séjour de 6 nuits en novembre 2023
Réponse de Hotel Manager. le 7 déc. 2023
Dear Raven,Thank you for your great feedback! We're thrilled to hear that you experienced excellent service during your stay. We appreciate your feedback and hope to have the pleasure of serving you again in the future!Sincerely, Hotel Manager

4/10 Médiocre

William, Four Oaks

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is in need of a definite renovation! Everything from the carpets to the sofa, the bed and the bathroom/shower were nasty!
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager. le 6 déc. 2023
Dear William,We are sorry to hear about your disappointing experience with the condition of the property. Your feedback is important, and we apologize for any inconvenience caused. We take your comments seriously, and I assure you that we will address these concerns to ensure improvements are made. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager