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Avis sur Palms at Wailea Maui

3.5 out of 5
Palms at Wailea Maui
3200 Wailea Alanui Dr, Kihei, HI

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 207 avis sur 464." "
Note des voyageurs de 8 (Bien), d’après 167 avis sur 464." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 464." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 464." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 464." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Brittany

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This condo was absolutely gorgeous! The air conditioner was wonderful. I would definitely recommend this place. Amazing view from the Lani.
Séjour de 2 nuits en mai 2024
Réponse de Julie Cohen le 21 mai 2024
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Jaxson

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved it!
Séjour de 6 nuits en avril 2024
Réponse de Julie Cohen le 9 mai 2024
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Bien

Fenbao

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very quiet and safe
Séjour de 3 nuits en mars 2024
Réponse de Julie Cohen le 27 mars 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

6/10 Satisfaisant

Ashleigh

Séjour de 8 nuits en mars 2024
Réponse de Julie Cohen le 18 mars 2024
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Bien

Samuel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Julie Cohen le 5 mars 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Bien

Tracy

Voyage en famille
Les points forts : Équipements
I love the location and it is easy to walk to gorgeous beaches. The property is beautifully maintained, but the condo we stayed in looked tired and a little run down. I have stayed at nicer condos in my previous stays at the Palms.
Séjour de 5 nuits en février 2024
Réponse de Julie Cohen le 29 févr. 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

Jesse

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our stay was amazing. Property was clean and updated. Would stay stay again and recommend to all.
Séjour de 2 nuits en février 2024
Réponse de Julie Cohen le 29 févr. 2024
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Bien

Christoher

Les points forts : Propreté
In need of a upgrade
The unit was very dated and in need of a current upgrade. Plumbing was original and made squealing sounds when in the shower. The built in AC unit (original) in the bedroom did not work so a temporary plug in one was In use. No AC on the rest of the unit. Outside all was very nice including the pool. For the cost and being in Wailea it should be much better. I think some of the units may be updated, so when booking look closely at the photos. The pool and hot tub were great!
Séjour de 3 nuits en janvier 2024
Réponse de Julie Cohen le 7 févr. 2024
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

6/10 Satisfaisant

KAREN

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This particular condo was terrible. The pillows for bed were lumps of old cloth. The furniture stunk, and were filthy, we guessed from people coming from beach with wet bathing suits. Just needed some deeper cleaning maybe. Primary shower did not drain had to stand in three inches of water. 10 day stay was only provided 1 kitchen garbage bag but was able to get more from desk clerk.
Séjour de 9 nuits en janvier 2024
Réponse de Julie Cohen le 7 févr. 2024
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Bien

Maria Velma

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
What I like about this place is it was close to the beaches and restaurants. What we did not like is that we have to pay extra for the AC in the second room and the living room. It was not disclosed when we booked. There was some mossing kitchen items. We requested for non smoking but it smelled cigarette inside the unit.
Séjour de 4 nuits en janvier 2024
Réponse de Julie Cohen le 7 févr. 2024
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part (we will work on the items you have mentioned) and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

armand

Séjour de 3 nuits en janvier 2024
Réponse de Julie Cohen le 21 janv. 2024
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

Chad

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2024
Réponse de Julie Cohen le 16 janv. 2024
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Torrie M

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful, clean, quiet and no issues.
Séjour de 10 nuits en décembre 2023
Réponse de Julie Cohen le 11 janv. 2024
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Clemmis

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful condo with lots of space…would do it again tomorrow.
Séjour de 3 nuits en décembre 2023
Réponse de Julie Cohen le 12 déc. 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Randall

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Verry nice.
Séjour de 12 nuits en octobre 2023
Réponse de Julie Cohen le 6 nov. 2023
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Médiocre

Angelica

Séjour de 3 nuits en octobre 2023
Réponse de Julie Cohen le 30 nov. 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

6/10 Satisfaisant

Donald

Voyage en famille
No communication. No service.
Séjour de 10 nuits en septembre 2023
Réponse de Julie Cohen le 17 oct. 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

CHANG HO

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
가족이 지내기 좋은 마우이 숙소
조용하고 가족들이 묵기 좋은 가성비 좋은 숙소입니다. 수영장이 조금 작지만 즐기기에는 충분합니다. 세탁기, 주방이 있어 편리하고 직원들도 친절합니다. 다만 아쉬운 점은 해변으로의 접근성이 좋지는 않지만 걸어서 15분 정도가면 좋은 해변을 즐길수 있습니다.
Séjour de 5 nuits en septembre 2023
Réponse de Julie Cohen le 29 sept. 2023
Mahalo for staying with us and for your lovely review! I'm glad you enjoyed your time with us and we look forward to seeing you again the next time you visit Maui! Safe travels

2/10 Horrible

Trenton

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2023
Réponse de Julie Cohen le 10 août 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

8/10 Bien

Yin

Séjour de 7 nuits en juillet 2023
Réponse de Julie Cohen le 29 août 2023
Mahalo for staying with us and for your review! I am glad you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Bien

Mario

Séjour de 4 nuits en juillet 2023
Réponse de Julie Cohen le 5 août 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Gurpreet

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed here with my family for a week trip in Maui! Absolutely loved the space, views, comfort and location for my family of 6! It felt like luxury home style living - so great I would definitely stay here again with my family!
Séjour de 5 nuits en juillet 2023
Réponse de Julie Cohen le 31 juil. 2023
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Médiocre

Ronald

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
1. The refrigerator in the unit was not cooling to a proper level for the food stored in it. On our initial day (7/17) we placed milk, yoghurt, butter, and other items needing refrigeration in it immediately upon our check in at 3:00 pm. That evening around 9 pm I noticed that the liquids were only slightly cooled. I adjusted the cooling level to a higher setting at that time. The next morning I again noticed that all of the food was still only slightly cooled. At that time I again adjusted the cooling level to the highest setting for cooling. We did not use any of the refrigerated items that day as we ate out at a restaurant. The next morning (7/19) I noticed the milk, yoghurt and juice in the refrigerator was again only slightly cool and the butter was soft and liquid in it's container. WE did not use any of those items for concern of their being spoiled. I also noticed that as I dispensed water from the refrigerator that it appeared to have sprayed onto the top shelf inside of the refrigerator from the filter compartment. The exterior water and ice dispenser was not clean, as well as the handles for both the refrigerator and freezer. We proceeded with our packing and preparation for checkout and either left food in the refrigerator or threw out the remaining items that were in there. The freezer appeared to be functioning properly. 2. Overall cleaning of the unit was marginal. The tile floors were filthy and countertops in the bathrooms and kitchen needed wipin
Séjour de 2 nuits en juillet 2023
Réponse de Julie Cohen le 21 juil. 2023
Aloha and thank you for your candid feedback. I am so sorry this was your experience with us. That is certainly not how we want our guests to enjoy Palms at Wailea. We are addressing your concerns about the fridge and the cleanliness with appropriate teams. Again, I am sorry and I hope we have the opportunity to serve you in the future. Safe travels

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 6 nuits en juin 2023
Réponse de Julie Cohen le 8 juil. 2023
Mahalo for staying with us and for your 10 out of 10! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

Brian

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved our stay here! Room had a great view, nice amenities, and was close to beach and golf. Our room also came with beach chairs, snorkeling equipment and a bbq. Great place! We will be back
Séjour de 4 nuits en juin 2023
Réponse de Julie Cohen le 23 juin 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Bien

Paul santos

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Very quiet,nice gardens,great parking
Séjour de 4 nuits en juin 2023
Réponse de Julie Cohen le 20 juin 2023
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Médiocre

Joshua

Les points forts : Équipements
Apartment started to flood from either the ac or the unit above, whole hallway had water leaking along with the master bathroom
Séjour de 3 nuits en juin 2023
Réponse de Julie Cohen le 20 juin 2023
Aloha Joshua, I am so sorry your stay was not as amazing as it should have been. I appreciate your call the evening before your departure. We had the team in the unit that following day to address the flooding. Again, I am so sorry and I hope we have the opportunity to serve you again in the future. Safe travels

10/10 Excellent

Alice

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It's a beautiful, secluded place to stay. Very roomy and clean. Great for our family get-together.
Séjour de 4 nuits en juin 2023
Réponse de Julie Cohen le 20 juin 2023
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Satisfaisant

Fran

Séjour de 2 nuits en mai 2023
Réponse de Julie Cohen le 2 juin 2023
Mahalo for staying with us and for your review. I’m glad you enjoyed your time with us for the most part and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

4/10 Médiocre

Laura

Voyage en groupe
Les points faibles : Propreté et confort de la chambre
Needs improvement
After seeing our friends newly renovated condo at The Palms, we were disappointed in the outdated condo that we were assigned. There was only air conditioning in the bedroom which had a weird odor. The patio view was of the parking lot. There was mold in the bathroom. The complex was nice but our condo needed improvement.
Séjour de 6 nuits en mai 2023
Réponse de Julie Cohen le 30 mai 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team and the owners to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

4/10 Médiocre

Susie

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Condo we we’re upgraded too was very old and needed a good cleaning. We woke up to bugs in the kitchen and spiders throughout the condo. The screen doors were off the rails and not easy to slide them open. Overall i was very disappointed and bugs make a vacation stressful! The counter staff very pleasant and helpful.
Séjour de 5 nuits en mai 2023
Réponse de Julie Cohen le 26 mai 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

6/10 Satisfaisant

Dorothy

Voyage en couple
Les points faibles : Propreté
I want so much to give the property a good review, but I can’t. The gentleman at the desk was awesome, but housekeeping left a lot to be desired. We have been to Hawaii many times, and have never had this problem, especially for what you pay to stay! The room was dirty and there were roaches. Housekeeping was sent back to fix the problem however they never showed up.
Séjour de 7 nuits en mai 2023
Réponse de Julie Cohen le 15 mai 2023
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

David, Fontana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was clean and the AC worked very well. The property is beautiful and is close to shopping and to beaches. Not too far from grocery and restaurants. Definitely would stay here again!
Séjour de 5 nuits en avril 2023
Réponse de Julie Cohen le 5 mai 2023
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

8/10 Bien

Macy

Séjour de 3 nuits en avril 2023
Réponse de Julie Cohen le 24 mai 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

8/10 Bien

Diana

Voyage en famille
Les points forts : Propreté et équipements
The property very spacious and enough to hold our family of 5. There were ants and I noticed the ant baits -- not sure if that's normal because of the weather but we didn't let that bother us that much. Great property and location.
Séjour de 6 nuits en mars 2023
Réponse de Julie Cohen le 11 avr. 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part, and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

8/10 Bien

Kajia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2023
Réponse de Julie Cohen le 1 mai 2023
Mahalo for staying with us and for your 4 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha and safe travels!

8/10 Bien

Anthony Shane

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very nice inside. A little disconnected from beaches an shops. Shower rating=4/10
Séjour de 6 nuits en avril 2023
Réponse de Julie Cohen le 10 avr. 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part, and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Spacious unit. Very tidy and well appointed. Could have more of the basics on hand - garbage bags etc
Séjour de 12 nuits en février 2023
Réponse de Julie Cohen le 9 mars 2023
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part (we will work on the items you have mentioned) and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!

10/10 Excellent

Michael R.

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
air conditioner was cold, some ants in the sink, lights over bathroom sinks, didnt work for awhile. We loved the deck and watching the sunset right from the deck!
Séjour de 9 nuits en février 2023
Réponse de Julie Cohen le 23 févr. 2023
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

GREG

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We loved our stay and highly recommend staying here. The location, property, condo and overall area is extremely nice, quiet, safe and beautiful. Nearby beach access, shopping, food and golf. We will definitely stay here again for our next visit. Room was clean, all appliances worked, plenty of space and great view. Wailea is the only place to stay in Maui. Thank you for the great experience!
Réponse de Julie Cohen le 15 déc. 2022
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Médiocre

Manjuma

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The kitchen was dirty, response time was 3 hours later, you have to call like 4 to 5 times
Réponse de Julie Cohen le 9 déc. 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

Dena L

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Liked that the room was air conditioned and could chooses to enjoy tbe outside or the cool
Séjour de 7 nuits en novembre 2022
Réponse de Julie Cohen le 12 nov. 2022
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

10/10 Excellent

Courtney

Les points forts : Propreté et confort de la chambre
Absolutely fabulous. I love Outrigger whether on the South side or Ka’anapalli
View from the master bedroom and kitchen/living
Séjour de 5 nuits en octobre 2022
Réponse de Julie Cohen le 18 oct. 2022
Mahalo for staying with us and for your 10 out of 10! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

6/10 Satisfaisant

Maureen

Voyage en couple
Les points forts : Propreté et équipements
Negatives: We were never told how to access the pool. Never got a key and I emailed and never had a response from the mgt. company. So we never used the pool. We had to vacate 1/2 of a day due to they had a termite maintenance during our stay (no reimbursement for this). There was a cleaning fee that was not disclosed and it was expensive. The furniture and kitchen were dated/worn out. -small aunts/bugs. in kitchen Positives: walking distance to a nice beach .7 miles to shops/restaurants spacious unit
Séjour de 5 nuits en septembre 2022
Réponse de Julie Cohen le 8 oct. 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I am sorry about the confusion about the pool, the gates are open from 8am-10p, no key needed. I will work with the property team and our team to make sure your other concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté et confort de la chambre
The Best Place to Stay in Maui
The Palms at Wailea is always such a wonderful place to stay. The condos are always clean, spacious and the amenities are amazing! When you call the front desk, they always are quick to answer any concerns. We have stayed at this facility every time we come to Maui to visit family.
Séjour de 5 nuits en septembre 2022
Réponse de Julie Cohen le 16 sept. 2022
Mahalo for always staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

10/10 Excellent

FREDERICK

Voyage en famille
Les points forts : Équipements
I rented multiple places. Communication was decent when they changed one of my rooms but sometimes the hours were hard to reach the front desk. I rented 4 units and mostly satisfied in general. Each unit was very variable. One was really nice and one was really old. In general it seemed clean overall but there were some ants (I feel on the island, its impossible to avoid in a tropical setting). The a/c in the main room was really cool but the rest of the place does get hot. However, they do provide much of everything you need (it even has a bbq grill!!!!). The space is HUGE compared to many other places, which is great. The pool was nice and large. Mostly quiet. Overall besides the ants, can't really complain!
Séjour de 3 nuits en septembre 2022
Réponse de Julie Cohen le 9 sept. 2022
Mahalo for staying with us and for your lovely review! I am happy to see you enjoyed all we have to offer (the exception being the ants, we just can't get away from them on island) and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!

4/10 Médiocre

Robert

Voyage en couple
Les points faibles : Équipements
Very dark unless all window were open. Corner unit where all traffic comes into the development. Furniture dark and not very clean seat coverings. Kitchen silverware and dishes not fully accounted for. Only Only 3 teaspoons, six of other silverware. Glasses odd numbers? Challenging for seniors. Parking space. several spots away from entry. Stairs down to ground floor entry. (Awkward for taking in luggage and groceries.) Two stairs in condo down from bathrooms and bedroom. No railing. Pool has many steps down to the pool level on slippery tile with railing. Plus several steps then into pool.with a railing. The pool itself is made of very slippery tiles. The pool is 3-4 “ depth. Few pool rules with lots of children jumping, diving with limited supervision. Many children had limited swimming abilities with no parents in or near water.
Séjour de 7 nuits en août 2022
Réponse de Julie Cohen le 18 oct. 2022
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property or our island. I will work with our team to make sure your concerns are addressed so we can better serve our future guests. Again, I am sorry, and I hope we have the opportunity to serve you in the future. Aloha and safe travels.

10/10 Excellent

meike

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 3 nuits en août 2022
Réponse de Julie Cohen le 18 oct. 2022
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer, and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!

4/10 Médiocre

Vincent

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Units are spacious however depending on the unit assigned you may end up with a unit that is outdated. Also there is a cleaning and damage protection fee that feels like a money grab (seems like it should be inclusive of the Expedia booking) and was very vaguely stated.
Séjour de 3 nuits en août 2022

8/10 Bien

Joslyn Ray

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2022